“No item and no reply after dozens of email yo both onthebuy and the seller. Not dropping it but 1st and last time I will ever use this site, run a mile”
“Dont ever buy anything from this company. it is just a front for a Chinese company in Hong Kong. they are not registered on Companies House. they dont have a phone number. they are a scam company, keeping both your item, and your money. their address does NOT exist. Will be investigating. I have the MD real name and several addresses. ! Cassion Lloyd Munro Paton. address 3 Summerfields Bournemouth BH7 7RN. give him a call !!”
“Bought a 3 tonne trolley Jack. To lift a range rover p38. On using it , the dam thing crumpled, luckily my son hadn't gone under the car. Cheap metal, dont buy. Contacted seller, eventually offered me a small refund and I could keep the Jack. no way do I want to keep the jack i would like full refund. It's taken that long trying to get a reply, when i applied for the paypal 180 days protection, it was to late by about 10 days. So back to contacting seller, after more messages i accepted 35.00 refund, then they said PayPal wont allow refund to go though, so i keep messaging, finally get a reply it's now been too long for refund, but i can have a replacement dangerous Jack. So i agree to this (i just want something to take out of their pockets, it's going to scrap man if it ever turns up). Dont know how they sleep at night knowing they could kill someone.”
“Absolutely diabolical customer service !!
Bought a cholesterol test £44
After it gave varied results at a wide range when I complained and was told eventually that I could return it which I did through the post office at my expense. Weeks later still no refund, contacted OnBuy heard nothing, weeks later still nothing so complained on line to customers services because there is no phone number, got a reply saying they will be in contact and now it’s over 6 months still not resolved.
I will never buy anything from this company again but I m not letting this go.
Probably sold my test kit to someone else”
“First time using onbuy.com. havent received my order. Messaged seller twice and had no reply. Wont be using again. Will stick to ebay in future. At least they help and you get a refund sorted out if your order hasnt arrived.”
“I have not received the order i paid for when contacting the company was told that the post office said it was delivered, they can't provide any evidence of this,onbuy have been useless i have now contacted my bank to tell them this is a fraudulent transaction,”
“Bought an EDT for a Christmas gift and it came in a box that states (Tester Not For Sale ) so will have to take it out the box as wouldn’t embarrass myself or the person the gift is for don’t even know if it’s fake or not first time using on buy and will certainly be the last don’t ever use this company 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”
“I don't see the point of on buy may aswell deal directly with sellers because if you have a problem like I did they just tell you to get in touch with the seller which I did several times. I asked onbuy to help me but they just say get in touch with seller.”
“Absolutely appalling. Will never use again. Ordered a toilet seat and plugs didn't fit and they refused to pay the returns cost. Also got another item and it was sent through Amazon. When I looked it was a lot cheaper from Amazon so they got about £15 extra for it. Could only get messages from them during the night so it took about 10 days of messages. Do not use !”
“It is the first time I am giving such bad reviews to anyone.
Worst online shopping experience ever. I bought 2 (Light gray) Linen Fabric Accent Armchair Chair Sofa Cafe Seats.
Very poor craftsmanship. Holes are drilled on wrong places. Some holes are half drilled and screw can not pass through. Back cushion is bigger in size than the lower one so can not fit in between chair arms. Hence, can not be assembled. Useless pieces of wood for me. I have also attached the pictures so defects can be seen clearly. I wanted to return the chairs and when contacted the seller and showed the pictures, instead of accepting the return and refund, they started silly offers. First they asked me to accept £5! I paid £119.98 for those 2 chairs. Every morning I receive a message in which they increase the refund amount. (It's gone up to £40 now :) . I am just asking them to take their chairs back and refund my money. But they keep doing silly offers. I contacted Onbuy, there customer service agent did not bothered to read my message and sent me a copy paste reply to wait 72 hours for the seller to contact you. I am in contact with the seller since 27th August. Now I am going to try my luck with PayPal to get refund. Otherwise I will make a complaint to Financial Ombudsman / consumer court. Fortunately got enough time and money to take this to Happy Ending! Moral of the story "Avoid them"”
“What we got was not what the advert showed. Also battery charger was not a British plug. Response from seller was buy a converter, no offer to send us one. When we asked to return the item, we got an address in Scotland and then when questioned, got an address in Cornwall. The company was Fly. Absolute rubbish. This drill was also supposed to be 36v and there was nothing on any of it to confirm this. Very,very disappointed. Will not return it as no valid address and don't think we'd see a penny of the money we spent. Will never use Onbuy again.”
“How long should I have to wait for a reply regarding my return request it's been a week can't get a reply verry dissatisfied first time customer won't buy from you again”
“It’s a scam. Fake electrical goods that when you challenge you have to go through the seller (not onbuy) to refund and they never respond.
If you’re really committed to buying here (I wouldn’t recommend it) - do it through a PayPal account so you can use them to get a refund if needed.
Absolutely shocking practice and I’m amazed this company have funding. How they have such high ratings is also beyond me - they must pay for them.”
“Hi just to let you know that dealing with you guys has been absolutely rubbish.
First your product was faulty, then the replacement came and I was promised 10% refund which has been avoided and still not paid. Today I have waited all morning for then to collect only to be told by them that the driver was not advised how big the package was. I am going to put a review today online of how rubbish your service has been overall and avoid people falling into your trap.”
“i ordered a panoxyl face wash from here to clear up acne i am very insecure about. i heard this was a really good product so i bought it from this website as this is one of the only websites that offer this product in the uk. i was so excited when it came but when i opened it up and had a further look the bottle was half full and i could very clearly tell this was a fake lookalike. this is VERY dangerous and can be harmful to skin as the ingredients are untrue on the bottle. this can cause very serious problems. i got a chemical burn from this product. i have tried contacting customer service although i haven’t heard anything. i would like a refund. don’t bother with this store.”
“Do not buy from here ordered table came damaged said I had to pay £48 return charge if I didnt take a replacement workmanship was awful so I refused so left with damaged table”
