One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,974 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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4.6

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was fine it was just the link to the payment that crashed which added another 20 minutes b4 everything was resolved- which you don’t need when u have broken down”

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Posted 2 years ago

“It was a lengthy process One call operator sent a link which took me eventually to my portal then basically I requested a call by completing a form when I got to the question about who was in the car I put myself as driver but the next step wouldn’t continue unless I put another person in the car with me. This gives a false idea of my position I was alone in a car park. This I feel would affect the time the wait would be as previously women alone would be a priority. I mention this because I waited 2.5 hours being 11.20pm when the recovery vehicle arrived. A 10 minute job. Has made me reconsider using this breakdown service in the future. The questionnaire needs looking at. Otherwise from finally arrived home at 12.30 pleased to back in the warm.”

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Posted 2 years ago

“Onecall didnt mention that passengers needed to be picked up with the broken down vehicle. Although this seems common sense to some but not the recovery agent. I guess the thought the car drove its self, broke down and called for help.”

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Posted 2 years ago

“A reasonably quick response from the third party recovery company. Having to report my breakdown via the portal is not what I expected & having to plot my location on a tiny map was quite stressful also having to pay a £20 fee before any recovery action was taken was a surprise, I suppose that was in the small print somewhere. Only having the option of being recovered a maximum of 10 miles from the breakdown location wasn’t helpful. So it’s a 3 star review from me.”

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Posted 2 years ago

“Wasn't happy waited 4hours, only 1 update, no other correspondence, was just left waiting.”

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Posted 2 years ago

“Prompt response from One Call but unfortunately the recovery was not so good. Rather than being recovered to the repair garage as expected we were towed a few miles to the recovery garage and then left to our own devices. There was no concern from the driver about where we would go but our daughter lives in the Peak District and she collected us. Our vehicle was delivered the following day.”

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Posted 2 years ago

“Handler gave wrong breakdown address to recovery driver Got to me on time fixed problem Phoned me to find me I was upset about the wrong instructions Recovery driver said he gets it all the time and well if that's the case why not phone the person to confirm where I am instead of being mouthy to me I did get upset and agreed with him in the end but he should deal with it better as am the one sitting in the freezing cold And said do you want me to fix it or not it is what it is in future he should phone and confirm the breakdown where abouts Handler must do better??”

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Posted 2 years ago

“My car would not start so called One Call Rescue for help at 1309 hours on 27/03/23. I have Gold Membership Breakdown cover. Spoke to a guy called Wion who took my details and said will text me a link to pinpoint my exact location to help the Recovery agent to find my vehicle. I clicked on the link received and it took me to the One Call portal on the internet and, after logging in, the portal said "Please wait" so I waited for over an hour but no sign of Recovery agent. I called One Call Rescue again at 1412 hours and spoke to a lady who was helpful. After taking my details, she said that my previous call is not logged on their system!! I asked her to speak to her colleague Wion who handled my initial call. She said she will now have to log my call manually and send me a text to confirm. She said she she will also send me a text to track the location of the Recovery agent. Both texts were received. The Rescue call log confirmation stated that help will arrive by 1522 hours. The Recovery agent arrived just before 1522 hrs and started my car. By this time, I had waited 2 hours for help because my initial call was not logged on their system by Wion. Was this negligence on the part of Wion the call handler or a problem with their system? Why didn't Wion sent me the text confirmation of the initial call confirming that my call has been logged? The lady who handled my second call was more helpful and effective in handling my call for help. I forget to ask for her name but Thank you.”

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Posted 2 years ago

“One Call didn't really make me happy. I had a severely flat tyre and no spare so I called One Call. They said I would have to find a garage which was prepared to fit a new tyre. It took me a while to find a suitable tyre supplier. Meanwhile a recovery vehicle was sent, which took an hour and was not able to pick up my car or repair the tyre. The driver tried to find a local supplier so he could fit the tyre himself, but there were none in the area. Eventually another vehicle arrived to convey me to the repair shop and after another hour or so the repair was completed at my expense. Not exactly One Call!”

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Posted 2 years ago

“Gave us a time but didn’t arrive I rang up after waiting hour to be told would come in 30-40 mins didn’t arrive for another hour so waited 2 hours in total with no one updating us on eta !”

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Posted 2 years ago

“The fact I had to pay over one hundred pounds to book the assustance b4 you would even log the breakdown is a disgrace, I’m covered for roadside assistance and should not have to pay! The assistance was quick and the third party company was very good but I need a refund for the recovery home I didn’t need and I can’t get through to anybody for help with this !”

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Posted 2 years ago

“A flat tyre just after I pulled out around the corner. One Call sent a recovery who discovered a nail in a very new tyre. Swopped over my temp wheel and I was able to drive to tyre shop The cost was not good £20 call out but + £35 for anything wheel related. I will look in to a different insurance that properly covers breakdown and flat tyres as feel too high a cost for a short fix.”

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Posted 2 years ago

“Could not have been quicker, being an OAP I was really pleased with prompt service and not having to wait around in the cold.Telephone service was excellent ( but not everybody has a Smartphone) might be an idea to ask? Only letdown was the actual driver who must have been having an off day....did nothing but moan from beginning to end of call out.”

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Posted 2 years ago

“on 16th February while towing my caravan along the M5 I had a puncture in one of my caravan tyres at 11.30 am. I pulled over on to the hard shoulder and phoned One Call to be told if I was in a dangerous position I should ring 101. I rang 101 and after 90 minutes I got through and explained the situation. After waiting for over 1 hour I rang 101 again and said I was in a desperate situation. I then got a call back from the police saying it was my insurance company who should be dealing with it. It is now coming up to 5pm. I rang One Call again and the person who handled the situation this time was very good, I think her name was Leanne, she kept us in touch with what was happening. Around 9pm (10 hours from when we broke down) we were finally taken off the M5 and the driver handled the situation very well. Our major problem was created when our first call to One Call was not handled properly. Once we got things moving it was handled ok.”

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Posted 2 years ago

“Online breakdown report was really good and easy to use . However the wait time was ridiculous . reported around 10:30am and was told 1:24pm estimate recovery and someone would be in touch . 2;10 I eventually got a call from a lovely chap who said I’ll be there in 45 mins and get you home . Arrived exactly on the time he said he would. Loaded me up and drove me all the way back to leicester . Our recovery guy was fantastic , just the waiting times was not. Total of 4.5 hour wait .”

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Posted 2 years ago

“The one call rescue service was efficient and attended to me promptly.”

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Posted 2 years ago

“Lady I called early in the morning on Sunday was certainly courteous and very helpful with detailed information of what to expect but the company meant to help me wasn't very helpful, rather impatient, got the feeling he didn't want to do anything but set out to lecture me in a condescending manner,claiming my nut wheel head was damaged, not ready to offer alternatives as states instructed by company which was besides the point. I eventually had to call someone else to help change the tyre and fit another which all in all took minutes.”

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Posted 2 years ago

“Had a very nice lady i spoke to on the phone recovery vehicle arrived within the hour the man was very helpful and the whole experience was a good one”

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Posted 2 years ago

“Service from girls on phone to breakdown operative blooming marvellous”

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Posted 3 years ago

“Stuart took over dealing with everything .we do not have a smart phone or apps not everybody does.Otherwise the service was good and it was sunday.”

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Posted 3 years ago

One Call Rescue is rated 4.6 based on 1,974 reviews