Onecom Reviews

Name: Onecom
Rating: 3.93

3.9 Rating 383 Reviews

74 %

of reviewers recommend Onecom

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Metrics

3.9

Based on 383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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"All of these reviews are clearly fake, if you look through far enough on trust pilot there is even ex employees admitting to the fake reviews! Some of them even say the same thing or refer to the same person, it's actually embarrassing. SCAM ARTISTS, FRAUD, DISGUSTING COMPANY, DISGUSTING PEOPLE!! Please anyone who has taken a contract recently and realised they have been scammed like I did please go onto OneCom's website and go to the OFcom terms and conditions C8 document. This states that on the sales call they are to disclose termination rights, procedures and the early termination fee which mine is \u00a310500 LOL. Please report them to CISAS, trading standards, the BBC, these seem to be the only people able to take action and cancel your contract. They mis sell, distract you on the call and tell you terms and conditions while in conversation, they do not specify they are about to read terms and conditions, they dont at any point tell you what your signing is a contract and the document says order form not contract. They dont say this is a legally binding contract! They then try to bind by the fact you have signed the document on the phone and they whispered mid convo about no cooling off period and then straight away ask you a question so you dont process what theyve said! They also tell you all these add ons such a entertainment packages are free and included and then on the order form your actually going to end up paying \u00a375 for each of these \u201cFree\u201d add ons which is breaching terms and conditions and trading standards you cannot advise something as free when it is not! NO, absolutely not having this. I will not stop until this company has been taken to the ground. There is a Facebook group called Onecom problems and mis selling LOL an actual Facebook group dedicated to people who have been conned and scammed by the disgusting people working for them. Post your reviews everywhere, post them into Facebook groups in your area, groups for tradespeople, get people sharing, do NOT let them get away with this and do not let them continue to do self employed tradespeople over! The amount of stress, time, sleepless night ive had over this is horrendous!"

Onecom 1 star review on 25th January 2023

Paige Britton

Anonymous

Anonymous // 01/01/2019

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“Top service from Corrine as always but especially during this time. I needed to wait less than 5 mins to receive a resolution.. Thanks a lot :)”

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Posted 2 years ago

“Bunch of unscrupulous and fraudulent crooks!!! Cancelled a contract over 5 years ago for my unwell father and just recently got him on internet banking to see they are still billing him, they even renewed his contract without his consent apparently claiming to have spoke to him while he was in hospital!! Don't trust these thieves!!R”

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Posted 2 years ago

“Mis-lead and manipulated in short, after a cold call that sounded too good to be true, I told them what I wanted and could afford and they changed things covertly leading me to believe I would be paying a certain amount. Even though asking multiple times they cleverly manipulated me into the contract with no cool down period. They recorded calls without letting me know(which I now have a copy of for evidence). The said I was entitled to stuff that wasn't available anymore and I am set to pay a lot more money than agreed. Their customer services and care is vague and never answers your questions properly deflecting questions. DO NOT trust this company. I have an official complaint logged with ofcom/Cisas, and even though I know I will win I will waste a lot more time on this dis-honest company. Please avoid. I am also expecting a 'I am sorry yo are unhappy, email us' response even though they have not helped at all every time I have asked.”

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Posted 2 years ago

“1 star it’s even to generous for these incompetent crooks. They should be fined and put into jail for breaching their contract. We’ve signed up phone and internet home and business and had nothing but problems with how SLOW AND RUBBISH THEIR SERVICES ARE.”

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Posted 2 years ago

“Our account manager Corrine is always there to be a helping hand. Being on an IT Service desk we have a lot of communication between the teams and they are always there to get the job done. This could be from troubleshooting current problems that we are having to updating our Comms manager portal. I would recommend using One com”

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Posted 3 years ago

“Avoid Onecom like the plague. They are a bunch of crooks. Issues with broadband/telephones for over a year. Was advised that in order to rectify this we needed another broadband connection. Agreed to this but was not advised that we would be tied in for another 5 years. The initial contract was for 3. They use under hand tactics and miss sell you contracts. They then have the audacity to charge stupid amounts to get of them. AVOID THIS BAD COMPANY”

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Posted 3 years ago

“Very reliable support team, Corrine is a good listener and understands the requests straight away. Process improvement is the heart of the organisation, both account management and the customer service team that I dealt with have been very helpful in achieving our organisational goals.”

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Posted 3 years ago

“As other reviews, I thought they were part of BT, I got suspicious when asked for bank details, I am trying to get through to cancel this. Outright deception, bordering on criminal! Steer clear.”

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Posted 3 years ago

“Corrine was very helpful and full of knowledge helping me with an issue I had with my phone”

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Posted 3 years ago

“I signed up to one com believing they would lower my bill from the previous supplier. They told me that I would be paying £14 per month. I asked multiple times if that was the total amount and if there were any hidden charges. The answer was always no. When I had signed up and got my first 2 months bills they were at full price plus vat(no mention of hidden vat charge) 3rd month I found out I'm paying £24 pounds per month as there is a hidden line rental charge as well on the mobile contract. They didn't send a breakdown or welcome email with charges etc until I complained and made a query about it all. Total misrepresentation of pricing and how it all works. Wish I'd never changed.”

Helpful Report

Posted 3 years ago

“Probably the worst telecom company I have had the misfortune to deal with in over 30 years. Refuse our properly signed direct debit blaming GDPR then charges for not paying by direct debit. Months of promises but no action. Must be the only company ever who stated they cannot raise an invoice. Avoid like the plague.”

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Posted 3 years ago

“Initially I was like everyone else here and really happy with the deals and service offered. However, once your deal expires and your prices increase you'll discover that the offer was for a far shorter period than the contract length leaving you with years left to pay at full price. I never sign up to excessive length contracts but I have done with Onecom because the offer (e.g. 18 months at half price) is never directly mentioned on the phone at the same time as the contract term (e.g. 3 years). They are discussed in the same call but in my opinion the two different timescales aren't made clear. I feel deceived, infuriated and trapped by this shoddy business practice. My latest discovery is that I'm tied in to their broadband for 5 years!!! I could get the same deal with Vodafone for half the price but now I can't get out of my contract.”

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Posted 3 years ago

“Cold call. Misrepresenting who the call was from, suggesting they were part of BT. Extremely annoyed to be told they were Onecom after 20 minutes on the phone. Completely underhand time waster. Should be telling people who they are from the start of the phone call.”

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Posted 3 years ago

“Corrine is a delight to deal with and an asset to the Onecom team, very efficient, responsive and friendly, the ideal Account Manager from my view.”

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Posted 3 years ago

“Absolutely excellent service help and advice. Thank you. I will recommend you.”

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Posted 3 years ago

“Deception at the highest level.”

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Posted 3 years ago

“where do I start! Was told when transferred that Onecom would cover the cost of transfer, only to be presented with a bill for over £1100 from my previous provider for hardware that onecom told me to ignore and they weren't accountable for it. I had to pay it, so £1100 out of pocket. Secondly they sent me 2 dongles, so I informed them and I sent one back to them as I am honest only to be chased for 3 months for it. I eventually sent the the second one I was supposed to have back just to get them off my back as I said I didn't need a dongle in the first place. Then to top it all off my phone was disconnected the bank holiday weekend. When I eventually got through to them they put me on to Vodaphone who informed me that the direct debit had been not set up. On checking the bank details the sort code was correct but I don't who the account number was it certainly wasn't the account number I gave them. I can only say the the service given by Onecom was and is shambolic. I have never dealt with a company that have managed to get everything wrong they touch.”

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Posted 3 years ago

“Just spoke to Molly regarding a small query regarding my new upgrade.She was polite,charming and efficient. Thank you Molly.”

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Posted 3 years ago

“Stear well clear of this of this lot. The saying "If it sounds to good to be true. then it probably is" never has more meaning !!! Contract of 36 months that will cost £2600 to get out of, billing large amounts of money early in the month and then crediting some back half way through the month. FREE Amazon Prime, but they charge £9.43 per month when it's only £7.99 if you arrange it yourself... Pushy sales techniques with promises of fantastic savings then when all the extras are added and then VAT on top of that it's not so cheap.. All charges are + VAT and all credits are ZERO VAT. Robbing lot, Vodafone don't want to know they just keep saying they are a partner company.. AVOID AVOID AVOID this company !!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Beware of their Contract terms and conditions. They told me verbally before I took out the Contract that I could review the Contract annually to which I assumed they meant I could opt out and seek another supplier if I was unhappy with them. After a year my internet was so bad I changed to another supplier with speeds of 10 times faster and at a cheaper price. The termination costs were astronomic as they claimed I was in a 5 year Contract which they never explained at the start. In the end they agreed to sever the internet part of the Contract provided I keep the landline. 14 months later I am aiming to move to a BT landline as they are considerably more competitive but again they want to charge thousands as a termination fee. They claim I still have over 3 years remaining which they attempt to tie you into. Extremely anti competitive and not what I understood. They now claim that I misunderstood the annual review as they claim it does not allow me to move. The termination fees are certainly not justified and never were they explained to me at the start. Keep well away as they attempt to tie you in to a very very long contract and their prices are far too high.”

Helpful Report

Posted 3 years ago

Onecom is rated 3.9 based on 383 reviews