“I had the same experience with On the Beach hoilday when something goes wrong they don't want to know so PLEASE STAY CLEAR you will only give yourself stress ,so many better hoilday companies in out there ,we still waiting from last nov for our issue to be sorted and still nothing”
“Hotel Magic Tropical Splash
Supposed to be a 4 star more like 2.5.
Food always cold, no variety.
Lifts useless.
Too many guests and not enough space to put a bed.
The only thing good was some of the staff.
Badly needs refurbishment.”
“when something goes wrong with your booking heaven help you as on the beach are useless.The advice I was given ended up costing me £1000 and after complaining they denied giving it to me.I asked for a recording of my phone call which clearly backed up my complaint but to no avail £ 1000 down the toilet.Use this company at your peril.”
“Customer service is APAULING! i called them a few weeks ago and was 98th in the que and the estimated time to answer was 1hour50 mins!!!
Today the customer service line is closed, On a Saturday?
Requested a to add a passenger to the booking took over a month to get the price sent to me.
Booked a package including baggage , got an email saying that they had made a mistake and that I must re add baggage and there would be a £30 charge for adding it....... even though it was your mistake.”
“I agree awfull company so please DO NOT BOOK with company.i have been trying to to contact me them by since our hoilday in November which was ruined by them there customer service is a joke they close at 2 in afternoon and the complaint line they not taking any more calls because they are busy I wonder why..I will never give trying to get hold of them and make sure people don't book with them.”
“Awful. Holiday booked in January for 9 lads to go to Zante in July. All confirmed, paid up to date. April told hotel overbooked but changed for a like for like hotel. Original one was 3 star, large pool, water slides, pool table, reception, all inclusive, proposed hotel, 2 star, no reception, if you needed help you called someone but worse of all, hotel does not do food AT ALL! It is impossible to get through on the phones. Today we were told the flights are now cancelled so 'on the beach' have cancelled whole holiday. I thought their advert states 'its the most wonderful time of the year'. Never ever will we use this travel company again. If I could give minus stars it would be -10”
“Cowboys. Absolute cowboys. We booked a holiday for our friend’s wedding through them with a total cost of £1,400 for both of us. We then had to change dates to two days later and they tried to charge an additional £600 totalling £2,000.
When we checked the very same holiday it was £1,400 in total. My brother tried to add a bag to his flight and they wanted £500!!!
There is no direct line to contact them, instead, you have to ‘send a message’ and wait for over 31 days for a reply because ‘they’re busy.’
DO NOT BOOK THROUGH THESE SCAMMERS.”
“TERRIBLE SERVICE.. Took over 8 weeks to make ammendments to the booking. Couldnt get answers through online messages phonecalls wouldnt get answered, caller 89 at times. Finally managed to get through 20 minutes later when pressing the make a new booking option! Flights were non refundable and then they tried to say we couldnt have the hotel refund because we were trying to cancel/change within 28 days after not answering our message for 8 weeks.”
“DO NOT BOOK WITH THIS COMPANY.WE used this company last November had an issue when we were on hoilday and after trying to to contact me them for 2 days still no joy and it's now nearly April and issue still not resolved so please think twice before booking with on the beach.”
“Terrible company, say they will take 2 business days to reply to a request to change and after 2 months continue to insist it will be 2 days away. Do not book with them if you value your sanity.”
“NO one answers messages or calls. Quoted me two different prices when requesting a simple change. I paid for the original price they quoted and due to them not answering apparently price has now changed and they want more from me!! Disgusting and disheartening when you are looking forward to a nice holiday!”
“I am so disappointed by this company it was my first time booking with them and i never ever book anything with them again and not recommended to anyone beca They are just being so unfair and unprofessional, I love holiday and usually booked the holidays 4-6 times per a year with love holiday or booking.com and never had problems before
But this company made me so annoyed”
“I have booked a holiday and paid in full,I could get on to my bookings but as soon as I paid off the balance I could no longer get on to my bookings on the app nor the website. I have tried phoning and it just says the offices are closed. I have no information now about my holiday and I go next month. They are impossible to communicate with. I would give no stars if I could. I have sent numerous emails. I shall see when I get a response. I would not recommend this company at all and I would never use again. I have used many holiday companies in the past this one is the worse by far.”
“Worst company to book your holidays with, once they have your money they don't give any sh!t about your booking if you need to change something. Constantly coming up tye excuses instead of dealing with the enquiry. Making up prices as they wish, one price on the website the other sent to you obviously around £800 more, when asked why again all sorts of stories. Next time I'll take my money somewhere where thet actually work as a holiday booking company as this one only gives excuses how they can't do their job. Not even worth 1 star. Useless.”
“Booked a holidays for 3 rooms with sea views they confirmed 2 rooms only and took money out of my credit card without my permission !!! Worse Co and you can t get to them
By phone or anything .. it has been 5?weeks now”
“Well Ive tried for a week still getting nowhere and I need to pay my sons holiday balance. I actually posted a negative review re this as Customer service telephone call system is rubbish and I cannot do it online. I need to speak to someone for goodness sake if you have a 100 calls and 60 minute wait time does that tell you it's time to employ more phoneline staff. I gave my phone number by account message and the to trust pilot and guess what no phone call back yet.”
“Only if I could not even give one star. This is a pathetic company that misleads people. I searched for 'hotels in Dubai'- it gave me options which are not even in Dubai. I booked! Then when I realised and tried to change my booking even after paying them more, they said not possible. Till date they have not resolved my complaint. Official website:www.onthebeach.co.uk
Now I have to engage a third party to claim my money back.”
“The booking was good , but when you need to change things it’s so not easy .
And when you actually get a new quote from on the beach they give you 48 hours to reply after it took them 18 days in which reply to me. And at the time my holiday was so much cheaper when I looked ,I was waiting on a reply now the price has jumped up because waiting for them to get back to me. I queried before I excepted the new quote , so they cancelled without answering. so because your waiting on a reply which you don’t receive by the way your request expires, so you then have to start all over again requesting a change will no doubt cost you more.
So if they answered you in the beginning non
of this rigmarole would be happening, and sadly because they don’t recognise customer service it’s the customer who pays the price in more means than one,so no I’m not at tall happy with there customer service because it really doesn’t exist.
You’d think that there 1 st priority would be to serve there customers well.As it’s the customer at the end of the day that keeps them going in business.
Ive tried to phone them well that’s another story.. disappointed in this company on the beach .”
