Openreach Reviews

"Absolutely shocking . They blocked my drive for 3 days without notice or apology. The Openreach complaint process is hard to navigate and after inadequate response I escalated to the Openreach CEO office . They had to be prompted to respond at all and seemingly not interested in my complaint."

"A wooden communication pole owned by Openreach has been loaded with full-fibre cables and boxes, and is used by flocks of birds to roost. The disease ridden bird droppings are coating cars and footpaths\/driveways.\r\nThey put a few cable ties on the pole last year but it hasn't stopped the birds.\r\nNow, Openreach are refusing to carry out bird-proofing.\r\nCars are coated within very short times."

"If anyone is having an full fibre install or any engineer visits soon, be wary if you get assigned engineer called Emma.. waited in all day for her arrival. Was then told Between 1-6pm, called her at 6pm to see if she was on her way and maybe running late.. no answer so called EE direct.. she said to EE I refused entry and cancelled appointment at 6:01pm! No contact at all from her. \r\n\r\nNow have to wait till September for another engineer!! Shocking behaviour (maybe don\u2019t like working in the rain but very unprofessional to say the least)"

"Is this parking even legal - across my pavement. Definitely not on any emergency. Portree, Urquhart Place, today. Carpark within a few feet!"

"Danger in our driveway we are disabled and bt terminated oiur contract to cover up lies between open reach and bt the customer is the toy \r\nto cover up this mater we are in pure hell can\u2019t sleep worried about my husband job we wonder if the ceo bt Allson Kirby Clive selby knows what is realy going on in her and his company we are being charged \u00a3545 told we have to leave to cover up leave us in danger we are being made out we stppped the work we did not \r\nThe engineer each one says the work is dangerously carried out we emailed Tracey Reid as she refused to talk to us in bt resolutions she lied she sent letter saying customer stoped work we did not the engineer have allowed us to record the conversation s as proof so bt resolution spoken to last engineer and he told them this appauling to leave vulnerable customers like this and needed to rectify the work this was Kelly communication s sub so contractor he was lovely then Andrew from twitter sent two patch engineer s I was realy uoet and crying through stress been going on siince jan this was work aug 22 were Phil Hanson instructed Sean Robert\u2019s to ensure this was carried out correct he didn\u2019t he went away we were left all the box\u2019s left on table too we had to fit them our self\u2019s not open reach job it was bt \r\nThis job now turned out it wasn\u2019t done correct as when they came to fit full fibre it hadn\u2019t had the correct duct installed and buried so the whole block paving had come up \r\nNoe this has been left bt Tracey Reid has lied and said it the customer it\u2019s not \r\nShe has told us we are aggressive we have dome os said anything this deformation and lies they refused us to claim for all oir sunken drive \r\nWe were sold full fibre we have never been given full fibre \r\nDeadlocked us ombudsman stated not her job \r\nMel is our case handler but will not speak to us \r\nSomething is very corupt going on bt \r\nOpen reach engineers are far from impressed the way we have been treated legally going to have book slung at them as we have so reports and recordings \r\nPlease can one one see past this corupt going\u2019s on \r\nAndrew from twitter was pretty discusted abd aas the two patch engineer who sprayed where the work should be we have signed to leave but don\u2019t want too we never had or Called you oit once\u2019s we are good customers we do not understand why we are being targeted like this \r\nWe have recordings of evidence and lies don\u2019t add up they are saying the work is dangerous the drive has sunk you reject the claims send patch engineer urgent Frim twitter deem work dangerous and then stop terminate our contact bizarre \r\nThink we need to contact the press \r\nThis started in July 22 when your sub contractor was taking a poo yes poo at the side of our home in the bush and smoking whilst digging in diggers we had no notice and turned up blocked us all out of homes I have the upheld complaint from open reach bt will not acknowledge it \r\nMay be the pictures would be good to start showing how bt treat customers and cover up \r\nI was charged \u00a3 92 for a copy of my bills 150 will not talk open reach will not talk to us please will some one call us we don\u2019t want legal action Thankyou"

"Openreach came to fit fibre to our house and had to rebook as we had a flat roof at the front of the property. They came again fitted the outer line to the house ready for the engineer to come to fit the internal equipment. The internal equipment booking day came and our engineer 8am - 1pm arrived around 5.30 but did get everything fitted and was fine. He left saying it would be live overnight. Anyway 36 hours later and 4\/5 phonecalls to Utility warehouse and openreach and the engineer himself leaves us with openreach saying our file just shows problem with fitting due to flat roof not complete. The fact I have a fully installed router with flashing lights all green other than 1 red internet light tells me they are wrong and only need to make the line live. Despite spelling this out again and again we are told we have to wait another 8 days for an engineer to finish the job. Which will be a waste of his time as the job is done but openreach system has just not been updated correctly. I cannot believe that there is not a simple fix to this situation that could be achieved by a call to the engineer who completed the job in the first place with a reference to our address. Quite simply poor quality service."