Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a flight to Estonia through Opodo, the flight itself was with Baltic air. I paid a bit extra to include the travel insurance and flexible ticket. A week after booking, Estonia put the UK visitors on the 14 days quarantine list. As my visit was for 7 days, I cancelled the flight on line. Then I called Opodo prime and was told by the agent the insurance does not cover a refund. Then I got an email saying they will submit my cancellation to the airline, but any refund may take 4 - 6 months. DO NOT BOOK WITH THIS COMPANY. I thought I had covered all rip off opportunities by paying more for insurance. NO!”

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Posted 4 years ago

“Do not use them. I wouldn't even give one star. Flight cancelled in May, airline has provided full refund to Opodo and they are supposed to pass it on to me. It's now September and they are still "processing" refund. It is nearly impossible to contact them. Customer service is non existent.”

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Posted 4 years ago

“Don’t use Opodo. Flight was cancelled in March 2020 ( 5 months ago) . Cost £500. Contacted Opodo 10 times. Each time get response that the refund request is being processed. Refusal to escalate the complaint. Not part of any regulatory body , so can’t complaint to regulators. Don’t use Opodo.”

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Posted 4 years ago

“Dreadful. Do not use. I can only describe it as theft in relation to how they have acted with Covid-19 related cancellations and refunds. Booked a Ryanair flight via Opodo. Ryanair, 3 months later, refunded us but it did not appear in our bank account. Further investigations with Ryanair indicated the refund has gone to Opodo. NOT ONCE DURING THE 2 MONTH PERIOD OF RECEIVING OUR REFUND MONEY FROM RYANAIR DID OPODO ATTEMPT TO CONTACT US TO SAY THEY HAD OUR MONEY. PRESUMABLY THEY WOULD HAVE KEPT IT IF IT WASN'T FOR MY CONSTANT CHASING UP!!”

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Posted 4 years ago

“Cheats never answer calls for hours and refund still not provided, over 8 months”

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Posted 4 years ago

“Fraudulent operation. They should not be allowed to operate. No airlines should avail their product to them. Do not book with them. Do not even consider them. If you do like me you are a fool. No number to contact, they take your money when flights are cancelled and refuse to refund it”

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Posted 4 years ago

“Opodo took my email address and created a Prime account that I did not agree on. I cannot get in touch with them and am worried that they charge my credit card anytime while I refused the prime access.”

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Posted 4 years ago

“Pas 9 months now and i didnt get my refund yet from (OPODO) this company is fraudulent, they have to appear in court for fraud, even though I bought insurance for my trip, they still do not return my money, but every time I call them they tell me the same thing, you have to wait a little Longer more sir”

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Posted 4 years ago

“DO NOT BOOK WITH OPODO !! It's a tragedy that I have to actually give Opodo 1 star by default. 5 Months I waited for a refund after multiple lines of attempted contact. They seemingly operate outside of the law. Opodo will duck and dodge you and withhold your money. Then charge you £160 for a £600 refund without any forewarning or contact for consent. Ironic that they're charging you an 'admin fee' when the customer service is non existent. Where does this money go I wonder. DO NOT BOOK WITH OPODO !!”

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Posted 4 years ago

“Keep away. I bought 2 tickets. One of them was called become ”my card was declined but it wasn't. And Opodo didn't Inform me or asked me. I just find out in the airport last minutete” But they charge me. Poor. Very poor. Contact number always busy. Keep away .”

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Posted 4 years ago

“Absolute awful none existent aftercare. Opodo cocked up our email address,so we couldn't contact Ryan air to check how we stood. Useless phone line,just a rubbish chatbot. The flights went,but we could not go as our destination (Dublin)was pretty much locked down.We booked tickets with a visa card,so have got half the money back. Use the high street,you get proper after sales from a person you can actually talk to. Avoid like the plague.”

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Posted 4 years ago

“I imagine anything else couldn't be any worse than to deal with this. No customer service you cant get hold of them at all. It has been over 5 months and very very disappointed. I wish I bought my flight tickets directly from the airline which is much safer and more trustable than here. I will take this company to court soon and there are millions of people who are having the same issue. SHAME on this company. What a disgraceful time their customers having...”

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Posted 4 years ago

“DO NOT BOOK! Booked flights in December '19. Flights cancelled in Feb '20, request for refund made in March. it's now half way through September and we're still waiting on an almost 2k refund. Airlines have confirmed all flight refunds have been issued. Useless call centre/associates, have little faith we'll ever see our money back.”

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Posted 4 years ago

“Booked a holiday with these ,they did not send me my booking reference so when i needed to cancel i could not .Even the phone number was an automated message asking for my reference number.you can not cancel on line without this booking reference.You can not get anywhere without the reference number,i believe this is a deliberate ploy. Absolutly a disgrace and one that cost me nearly £1600. Stay well clear.”

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Posted 4 years ago

“Run for your dear life.”

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Posted 4 years ago

“I purchased flights in Feb 2020. The airline cancelled. I applied for a refund in April 2020. I got nowhere with Opodo and had to go through my credit card company. NO customer service, NO interest in me as a customer, Nothing. Never again”

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Posted 4 years ago

“Never Again! I booked 2 times with Opodo because they offered flights no-one else had available. Both times they then were not able to confirm the flights and tried to sell another connection with crazy layovers and at higher cost than other agencies. I received an Email asking to call as soon as possible. After waiting for what seems an eternity the agent does not properly speak the language I wanted (German) and was not allowed to switch to Englisch (although clearly an Indian person, who I assume speaks English). There is no way to manage your booking online or send an email to Opodo - only calls. After cancelling the flight I asked for a cancelation confirmation so I can safely book somehwere else. It was promised to be sent within (24!) hours - that was 48h before the flight. Of course I received no confirmation, instead I received further emails prompting me to check-in for the flight I did not want. So I call again, again wait in line, again speak to an Indian agent (this time I request an English speaking Agent). They promise to send me the cancellation confirmation - it takes another 5h to be sent. In the email it says, the refund will take 10 days - of course that did not happen. 21 days later I call again, wait in line again for 12 minutes! The agent tells me that there is refund for 1(not both) flights pending. I protest, that I cancelled both flights, so he puts in into the waiting line for another 10 mintues. The refund still has not been transfered. I guess I will need to call again. Two times almost the exact same situation - it seems like this is a strandard practice there. Selling flights, that they don't have. Collecting money without delivering service, delaying refunds all the while making customers call and wait in line (no email, no online tool) just to talk to unqualified service agents. NEVER AGAIN OPODO”

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Posted 4 years ago

“Very very bad customer service Very very bad customer service. The airlines cancelled the ticket and Opodo customer service assured that I will get the money back in 90 days. But not yet received the money after 5 months. I requested refund on 09 March 2020. Their website site still shows my case as refund requested . No other improvements. Very very difficult to get their customer service and even if you get then on telephone, their behaviour is very nasty. I think I lost my money of £2100. Never ever book through Opodo. Very very bad service ☹️☹️☹️.”

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Posted 4 years ago

“One Star!!! Not even worth that!! Still waiting for my refund even after 3 emails, 1 letter and 1 on line complaint. Not received a single reply. My advice ...... Don't go near them!! No idea who to contact to take matters further.”

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Posted 4 years ago

“Easy to book flight but not easy to get refund.. I'm still waiting for them to contact me back...”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,770 reviews