Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Opodo have failed us in every respect. I have been stranded abroard for days looking to get in contact with Opodo. I have spent no less then 18h on hold in total with them, they refuse to answer their phones. The single time I got through they quickly put me on hold saying I needed to speak to another team (I suspect was a lie, I rang customer service and there are no options for departments), the phone was on hold for another 2h and then out of the blue gave me a customer satisfaction survey and hung up!!!! I've tweeted and been told to go to their support pages even when my tweet states not to direct me there as it no help, I've direct messaged, emailed, rung multiple numbers and tried their chatbot which now says the English team is not available!! Opodo are directly trying to ignore EU law and customer rights by preventing customers from contacting them. Worst company I have ever delt with, ever! I highly advise working with any other travel agent Even their contract tries its best to excuse them of any complaint by saying it's not their issue is the airline who say the opposite as Opodo sell the tickets. Consider using this company carefully, and at your own peril”

Helpful Report

Posted 4 years ago

“Disgraceful service from the beginning of the booking, and still the same now when airlines are cancelling. Incompetent customer service, Skyscanner need to stop allowing this fraud to continue. Wish I’d checked the thousands of bad reviews before using Opodo. DON’T EVER USE OPODO. Called them, emailed them, tweeted them & got nowhere”

Helpful Report

Posted 4 years ago

“Firstly they advertised a flight as a connection but it was self transfer. Second, the first flight of my journey was cancelled so I missed my second flight. No communication about the cancelled flights or a solution (even though I had spent £800). Apparently (according to the airline) Opodo rebooked me onto a new flight, but rebooked me on a flight where I had to pay a £2300 difference. I had to pay this as it was one of the last flights Emirates were doing before they suspended all flights. So far, 10 days after my fight was cancelled ive still not received any communication and can’t get any money back. DO NOT BOOK!!!!!”

Helpful Report

Posted 4 years ago

“Booked and paid for a flight. I have spent 10 hours trying to contact them and cannot speak to anyone. Other contact methods are ignored. They didn’t even have the courtesy to tell me my flight was cancelled (I presume it was cancelled as when I went to the airline they had no record of the flight we had booked, neither did the departure airport - not showing as cancelled - just nonexistent) yet on Opodo the booking was still showing as in place. No communication from them. No way of communicating with them. No answer. No help. No support. So right now my non-existent flight has presumably been cancelled but I can’t get hold of anyone from Opodo to get a refund!!! So I’ve paid for a flight that seemingly doesn’t exist, certainly didn’t go ahead, had zero communication or updates and I can’t speak with them to resolve. This is the worst customer service I have ever known in my life. This is the worst company I have ever been unfortunate enough to experience in my life. They have caused untold stress, distress, anger, frustration, despair and wasted time. I hate Opodo. I will never ever go anywhere near such a disgusting company in my life and will probably-actively be ensuring that everyone who I can influence does the same!! I have selected “Not Applicable” for communication method below as I’ve tried every avenue but cannot contact anyone from Opodo!”

Helpful Report

Posted 4 years ago

“Minus 10 rating. Avoid this company. All the reviews are absol true and real. Completely unreachable and don't provide us with changes/refunds/vouchers that passengers are entitled to when flights are cancelled. Only option is to take them to court so they won't play with people's hard earned money.”

Helpful Report

Posted 4 years ago

“My flight has been cancelled by the airline. Can’t get through to anyone to work out what’s going on. The flight shows as confirmed on the Opodo site. No way to send an email and no customer services available to help via phone or chat. Awful”

Helpful Report

Posted 4 years ago

“Awful company that is content to leave customers stranded and take no responsibility whatsoever! Not trustworthy at all. I like many others have had my flights cancelled due to the Covid-19 pandemic and though the airline is offering free rebooking or credit Opodo are not assisting with this. In fact they aren’t assisting full stop. Mainly because: They DO NOT answer Facebook messages They DO NOT answer Twitter messages They DO NOT answer Email messages They DO NOT answer their phone Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Just a joke no reply on the phones and cannot cancel a flight that has been cancelled by the airline. What a joke of a company”

Helpful Report

Posted 4 years ago

“With booking number 5069543656, they replied to my email, there were changes in price. From 79.1 pounds to 81 pounds. I tried calling their numbers that i end up spending much because it is international call. Pls refund me and cancel the flight i booked. Help me pls”

Helpful Report

Posted 4 years ago

“They are not picking up their calls, can’t contact them at all. I have to go back to my credit card company to get a refund, so I happy I paid via credit card.”

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Posted 4 years ago

“Last "call" with customer service today (27.03) 3h and no joy!!! “Received an email stating my flight was canceled by the airline. Need to contact Opodo within 48 hours. Can't reach anyone at customer service. Calls are rejected everytime!!!””

Helpful Report

Posted 4 years ago

“Received an email stating my flight was canceled by the airline. Need to contact Opodo within 48 hours. Can't reach anyone at customer service. Calls are rejected everytime!!!”

Helpful Report

Posted 4 years ago

“I'm not recommend for Nobody!!! No joy at all! Like a joke, 48 hours call a line or what? Does anyone have any luck with refund or at least feedback from Opodo e.g. annual refund confirmation email? "In case your flight has been affected or cancelled, you will receive an email soon with instructions on what to do. You will be able to arrange alternative travel arrangements or request a refund. Be aware that most cancellations will happen close to the departure date." "Dear customer We have been notified by your airline of a major schedule change. Airline reservation code xxx (xxxx) to London (LON) with airBaltic xxxx Please contact us as soon as possible within the next 48 hours on the number below to discuss the best available option for you. +44 20 7660 2215 For the complete sales terms and conditions >> Click here! Kind regards, Your Opodo Customer Services Team"”

Helpful Report

Posted 4 years ago

“Cancelled my flight,sent an email that says I have to contact them. Its impissible-they reject my calls.Horrible company. First few times they put me on hold for 1-2 hours... and now just reject. ref:4877377839”

Helpful Report

Posted 4 years ago

“Still confiming my flight even tho airline has canceled. Your chat bot does not have correct options, so you are totally avoiding flight cancellations.”

Helpful Report

Posted 4 years ago

“One star is pushing it. Absolute nightmare, could not get more difficult if it tried. No contact number on the website so I had to google it; for them to hang up on me when I rang. All of my flights were cancelled, I got emails from the airlines, however none of this was updated on the Opodo app or wesbite - according to them, everything was fine. The airlines were happy to refund me, however this had to be done through thebooking agent. When I tried to use the chatbot, it said my request could not be done online so told me to talk to an agent - for it to then tell me the UK contact center is unavailable with no further information. Worst site I have ever used and will never use again. I will be lucky if I get the refunds the airlines say I am entitled to because it is near impossible to get any real help. Save yourself the stress and never use opodo.”

Helpful Report

Posted 4 years ago

“Flights are canceled do to COVID-19, but it is impossible to get in contact with any agents or even send them an email.”

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Posted 4 years ago

“My opodo booking reference is 5069543656. I booked it March 27, 2020(today) phuket-singapore. It is stated that “your booking will be confirmed shortly” but i have been waiting couple of hours already. If opodo will not do anything with this, i will be fined overstay here in thailand and i have limited money left. Pls help me”

Helpful Report

Posted 4 years ago

“Flights have been cancelled by airlines,no notification from opodo or airline flight was scheduled for Monday, opodo still allowing you to check in. Can't get a refund online says you have to phone, been trying to phone for 3 days got through today and been on hold for 3 hours. Worst experience ever.”

Helpful Report

Posted 4 years ago

“My flights booking reference Is 4918126052 due 27/03/20 and I’ve been trying to get in contact since 21 March but no ones attending the call and I’m unable to get a refund. Wouldn’t recommend!!!!”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,770 reviews