Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING!!! Avoid Opodo like the plague. We are regretting it and so will you. Not even sure how they’re still trading and why their owner/manager is not in court (probably is actually). Their customer services is non-existent. Being redirected or perpetually bounced from website to app to chat to phone and back again will drive anyone crazy. Their “deals” are a honey trap. You’ll end up in a labyrinth of disappointment, dismay and dead-ends. And then after destroying your travel plans they’ll add insult to injury with the incessant marketing emails reminding you how you were lured in in the first place. You’ve been warned. Minimum 120 days to wait for a refund for their mistakes and shortcomings. This is not a travel agent but rather and inconvenience agent.”

Helpful Report

Posted 4 years ago

“Opodo advertised a price through sky scanner, when I went to pay for the tickets the price increased £20 after I had put my bank details in. Because that was a significant rise I paused but the site automatically went to the next page and paid the higher price without me clicking anything. I tried to complain via email in February, I then called and was patronized by the call centre employee, I opened a case on Resolver then the case was closed because Opodo took so long to respond. Today I got an email from Opodo telling me that there was no problem, despite there obviously being one. The cherry on top is that the flights were with Flybe who went bust and I'm due a refund for the flights. Because of Opodo's incredibly slow customer service I have missed the 120 days to claim from my bank as they asked me to go to Opodo first.”

Helpful Report

Posted 4 years ago

“Worse agent ever! We have been trying to use our canceled fliggts credit for days now.. been on the phones for DAYS and still no outcome. It shouldn't be so hard to use ur own credit just keep getting transfered and everyone tells you something different. In the mean time the initial flight has doubled its price. NEVER USE OPODO STAY AWAY”

Helpful Report

Posted 4 years ago

“Here I'm in Heathrow Airport opodo after I buy two adults send TAP a ticket I was a child. I have to buy another ticket for 300 in TAP cause the call center just hang up on mi face refusing to fix the problem This company is scam don't buy tickets. unacceptable beauvoir.”

Helpful Report

Posted 4 years ago

“Opodo is a scam. very sad. they took my $1900 . Immeditely the payment went through I was informed 1 of the flight was canceled. I searched for another flight date, got a cheaper flight, and called them. I was made to pay more even as the previous flight was more expensive. I paid, and the guy (Ashis) promised I will receive another ticket in 24 hours. Days passed with no sign. I called them, and they will say 24 hours I will receive a call. no call or email ever came through. I could not travel now. They dribbled me back and forth. I know all they have done is intentional. I don't know how to get my money back.”

Helpful Report

Posted 4 years ago

“AVOID! No customer contact number, hidden terms and conditions, terrible experience. Will never use or be ripped off by Opodo again.”

Helpful Report

Posted 4 years ago

“Do not ever ever use opodo!!! They spelled my last name wrong by one letter and was not able to speak to a live person in UK!!! I paid the extra to cancel if needed!!! I tried several times to reach someone no luck and then got charge a fee for holding on line to UK😡.... Long story short I had to buy another ticket thur delta directly in order to get to where in needed to go!! I can canceled the ticket and opodo sends me a message that its processing but may take 3-6 months due to damn covid! Finally after a month ingot to chat with someone on FB and they are saying because I canceled the ticket its nonrefundable and wont give me my 195.50 back i am livid and its a scam to get people to buy into their BS!!!NEVER EVER USE THEM!!!!”

Helpful Report

Posted 4 years ago

“Worst company I have ever used, will not give back refunds, customer service zero, do not even deserve 1 star”

Helpful Report

Posted 4 years ago

“Please do not use this company, if you need to cancel you will NOT be refunded, robbers, makes no difference even if you take out "Cancel for any reason insurance" Will never use again!!!”

Helpful Report

Posted 4 years ago

“The worst. They charge me for their stupid Opodo Prime without me registering for it. They have failed to also refund my money for a cancelled flight. These guys are the worst.”

Helpful Report

Posted 4 years ago

“Bought a ticket for june 23 from Paris to ktm and return ticket cancelled on 30 May because of covid yet not got any refund, any news nor email nor message or call the customer care asks to wait more weeks but nothing happens such a team slowest irresponsible and worthless. Highly recommend don't use this site or web even they provide you in free”

Helpful Report

Posted 4 years ago

“Re: 4633135068...see my review on TrustPilot - Opodo are a terrible firm, 174 days waiting for refund. Useless emails saying please wait, pending status continually, very difficult to contact. In the end an accidental call to Amex brought this case to light and Amex say they'll persue it for me. Thank you American Express :)”

Helpful Report

Posted 4 years ago

“my flights to Australia have been cancelled by Etihad. Opodo have offered me a voucher or to rebook . I contacted Etihad and they said I was entitled to a full cash refund. I cannot contact Opodo as the phone number has been changed. emails are not answered !! this has been ongoing for months. DO NOT BOOK WITH OPODO thy are just con artists.”

Helpful Report

Posted 4 years ago

“BSOLUTE SCAM This is the worst travel organisation I’ve ever experienced. I bought a ticket on Opodo, paid for it (have the receipt) but never received my ticket as the confirmation email said I needed to check in on the airport. When I was at the airport to check in, my Opodo booking wasn’t recognized and they didn’t let me on the plane. They said this happens a lot with this organisation. So I had to buy a last minute ticket from Transavia for a ridiculous amount and it made me almost miss my flight. The same thing happened on the way back. I tried to reach them many times but they don’t have proper customer service: you cannot reach them by phone and they don’t even have an email address. They only have some sort of ridiculous robot chat box that doesn’t understand a word you say. I requested a refund through this “robot” and then months later I received an email saying I don’t get a refund because apparently my plane left and I wasn’t on it. It was a no-reply email address with no alternative email address or contact details so I haven’t been able to tell them that I WAS ON THE PLANE but not in my original seat because their stupid organisation screwed up by not confirming the booking so I had to buy a new ticket to get a new seat. I still haven’t been able to reach them since. This joke cost me a lot of money and didn’t give me anything other than stress. It is an ABSOLUTE SCAM - DON’T BUY YOUR TICKETS HERE or you get screwed over like I was”

Helpful Report

Posted 4 years ago

“I've been waiting 175 days for a refund and I'm still waiting. Contacting customer services is a nightmare, they can't/won't do anything to assist further and I've been lied to numerous times in regards to my refund status. I would recommend that you never use Opodo and book direct with the airline, because if something goes wrong they're a nightmare to deal with and you're left stuck in the middle”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Opodo is nothing but thief. Opodo have refused to refund flights, despite my cancellation request being placed back in March, despite being told it would be made in 14 days (back in August) and despite me being in touch with the airline and them confirming in writing that they have made the refund to these third party thieves. I am truly appalled that they are still allowed to operate. opodo is nothing but thief”

Helpful Report

Posted 4 years ago

“I booked flights through Opodo in early 2020. The flights were cancelled by the airline, however, the options which Opodo offered me through their email link and website did not include a full refund which I was entitled to under the Air Passenger Rights Regulation (EC 261/2004). Opodo blamed the airline and told me the airline refused to refund. I called the airline and they said they were actually happy to refund the tickets, but the request had to come through Opodo, since that is where I had purchased the tickets. I called Opodo on 6 different occasions but couldn't get through to an actual person once, despite holding for over 4 hours in total. So I sent Opodo a detailed email. They replied to that email over 5 MONTHS LATER, telling me to call their customer service numbers again. This is my second terrible experience with Opodo (and my last, since I will never use them again). Suggest using Expedia or Momondo or almost any other service instead.”

Helpful Report

Posted 4 years ago

“I am waiting for refunding my cancelled flight since April. Callcenter staff does not do anything, they are hardly understandable. No e-mail is answered. Royal Jordanian and ELAL did not receive my request for refunding up to now. Very bad organisation. Never book with Opodo”

Helpful Report

Posted 4 years ago

“We booked return flights via Opodo, Bangkok to Koh Samui but were unable to use them due to the Covid situation as the British FCO had banned all but essential foreign travel. We were told by Opodo that only the return leg would be refunded as the airline was still operating the outbound flight and it was our choice not to use it. I was originally told we'd receive the refund by mid July, no refund. Called and was told refunds were taking 90 days, and would be paid by 9th September, no refund. Called again, case escalated to 'Emergency', and would be paid within 10 days, no refund. Just tried to call again, customer service number no longer in service, new number is given so quickly its unintelligible. My booking section of website hasn't been updated since June, and no other means of contact is listed. DO NOT WASTE YOUR TIME EFFORT AND MONEY by booking with these absolute con artists. One star is too many and that they can get away with this and still trade is criminal.”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,770 reviews