Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Flight cancelled , no refund, have been asking for 2.5 years no joy, not even a reply to my many emails”

Helpful Report

Posted 2 years ago

“I got a ticket from Zürich to Athens for May 2022 and paid an extra 19 € per person to have a changeable ticket. I have also bought the OPODO prime. I always checked my account to see if the ticket changeable is and my OPODO account showed me always that I can change my travel time one day before the departure time. However, two days before the departure suddenly the OPODO showed me that I cannot change it anymore online and I need to call them. They told me that the ticket is not changeable. How is this possible? the ticket I paid extra to make it changeable and three days before departure time they told me that it is changeable but as I wanted to change the date, OPODO did not allow me. They made mistake and did not take responsibility for their mistake. I lost about 600 € due to the mistake of OPODO and they do not refund my money or do not offer me any other ticket. I attached two files, one shows that I am allowed to change my ticket one day before departure and another one (2days before departure) is showing that I have not allowed to change the travel time.”

Helpful Report

Posted 2 years ago

“On the 23/04/2022 I purchased a flight ticket for myself and my two other adult sisters via Opodo, on the 29th May I made my way from Halifax to Luton so that me and my sisters can all go to Standsted London airport to catch our flight the following day 30/05/22 at 2:35pm. At 10am when I checked my flight status with Opodo with the view to check check in status and see our boarding passes, I realised that the status was :” we are dealing with your cancellation” . I immediately rang opodo to clarify the issue as I did not request for any cancellation. Between 10am and 13 pm, I rang 3 times to try and speak to a senior manager as they kept telling me that I had requested cancellation on the 29th and when asked to produce how I did it they said I did it online. Once at the check in point with Pegasus airline ref KD5VAB we were told that our names did not even figured on their list, no tickets was even purchased at all to them by Opodo. When contacted, Opodo have not been able to give us an explanation. I have been asking for a refund as I think it is a fraudulent activity and not even a mistake but they are refusing. I have spend more money, time, energy and we are all psychological affected. I now have strong headache by the result of trying to resolve and reason with the agents working for Opodo who I described very incompetent, as “thieves and a gang of fraudsters” robing us from our hard earned money. I left my 5 children at home and a husband for a holiday I thought was going to give me some relief and a lovely time. I now need to consult a doctor and might not be able to resume work on Monday the 06th June. Opodo owe me and our families a big apology and a full refund of all our very hard earned money.”

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Posted 2 years ago

“One star is even too much for this scam of a company. sold me a ticket from Paris to Marseille and back of a journey that did not exist. No flight; no train... And now they are not refunding me. When you speak to the agent they remain vague and send you in loops, so you cannot resolve your issue. STAY CLEAR OF OPODO. It once was a good service but seems that since Covid they sell non existing tickets to make money. SO effectively stealing from you”

Helpful Report

Posted 2 years ago

“Do not use this company. I went on vacation renting a car through them. It turned out that the company had been closed for several months. I couldn't rent the car I paid for. A consultant from Opodo wrote to me that they would return the money for the second rental. Now they do not want to pay back the second rent, but they returned the money for the first one which was much cheaper. Through their company, I had to pay three times more money as they were supposed to be.”

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Posted 2 years ago

“I wish I could give the a 0. When I booked I payed priority boarding so I could take a carry on bag with me. When I did the check in with vueling I realised that Opodo booked the basic ticket (although I payed for priority boarding) so I have to pay for a check-in bag (35 EUR) because there was no more priority seats in that flight. The worse of all it is that the call center is useless...waiting for 30 minutes for someone to give me wrong information. They have no idea about companies luggage policies. Very stressful.”

Helpful Report

Posted 2 years ago

“I tried to book a flight with Opodo. The booking seemed to fail; no notifications, no booking reference - NOTHING. But... I still got charged for the cost of the flight. As I had no booking number, I couldn't contact Opodo AT ALL and neither could I cancel the flight.”

Helpful Report

Posted 2 years ago

“How can buy airtiket and take full money 3 time for insurance flight from amsterdam to Jakarta and return .From u cancel flight but only half refund ? And worst think is without baggase and only 7 kg .And to get confirmation soo complicate.We flight with our kids.”

Helpful Report

Posted 2 years ago

“from skyscanner redirect me to opodo, the price was in US and was 242$, afther insert my name and phone number the price change in EUR of 230.66. they post harestmnet mesageess : "hurry the price could change". afther i insert my payment information sudanly pup up a message "It looks like airline has incresed the fare since you made your search.."273.42 euro! i no made any searfch on this time, only i was in the process of payment. this is clears scamer of ~ 40Euro. firts time use Opodo, skyscanner. Never again for shure”

Helpful Report

Posted 2 years ago

“Absolute worst agency you can give your money to. Any trouble you encounter they are impossible to reach. It's one of those money taker scam companies. After 81 of roaming minutes I finally reached a rep and he told me basically screw you you won't get any help. People, do yourself a huge favour and book directly trough flight companies, avoid my $1000 mistake. It's a shame that one star reviews are the lowest, opodo deserves NONE!!!”

Helpful Report

Posted 2 years ago

“Bunch of rip off artists. Still waiting for a refund for a flight that was cancelled in Sept 2020. Their staff are trained to waste you time and lie to you.”

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Posted 2 years ago

“at last OPODO EDREAMS are now recognized officially by my bank as online scammers my bank has kindly paid me my full refund and flagged OPODO EDREAMS UP as online scammers now the word will spread to other banks and hopefully be blocked for scamming other poor people this site has helped so much in exposing OPODO EDREAMS for what they really are SCAMMERS THIEVES LIARS SCUM OF THE EARTH”

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Posted 2 years ago

“They couldn’t organise a picnic”

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Posted 2 years ago

“AVOID AT ALL COSTS!!! My flight got cancelled by the airline and it has been more than 6 months and they haven't send my money back yet. This is ridiculous! NEVER USE OPODO UNLESS YOU LIKE HAVING HEADACHES AND TO WASTE MONEY”

Helpful Report

Posted 2 years ago

“I’ve been trying to get hold of Opodo by email, by the app and by phone and I am having no luck! The telephone messaging service keep saying it doesn’t recognise my reference number, I have tried at least 25 times and no response same goes with the App. I am so upset with their services. I am travelling abroad to support refugees, I have paid for my ticket etc and I cannot afford to lose the payment for the flight, which has been cancelled by the flight company. My good deed is turning into a nightmare!! Can anyone please help, please OPPDO get in touch!! Inayah Sher”

Helpful Report

Posted 2 years ago

“ABSOLUTE SCAMMERS AND LIERS. Be careful when you check in on flights cause you may accidentally sign up for some payment. Here's the scheme they work. Burn in hell, scammers https://www.ombudsstelle.at/aktuelles/probleme-mit-opodo-prime-mitgliedschaft/”

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Posted 2 years ago

“I had booked to go to Los Angeles via British airways, but due to a death abroad I had to cancel my flight. These liars refused to refund my money, even though British Airways said I was eligible for a refund. Opodo are liars and scammers of the highest order. Absolutely don’t give them your money. Worst company ever. I hope they get shut down!”

Helpful Report

Posted 2 years ago

“I ordered 3 tickets. Got to the airport and only had 1 available for my 9 year old son. Marked as a no show. No help from Opodo or Ethiopia airlines. Cant get hold of anybody apart from texting. Insurances mean nothing. Scam with no protection for customers. Useless. The rest of the reviews a 💯 accurate. I should have checked. Not happy as you can see. Sean”

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Posted 2 years ago

“check in on app didn't work”

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Posted 2 years ago

“OPODO SUCKS!!!!!!!!!!!!! Do not use this company they are so bad on so many levels. liars and really bad communication”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews