Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,744 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,744 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to book a flight. Your website rejected my card three times, no booking was made. And yet you took 3 payments out of my account! There is no help available. I rang your customer line and was put through to the Finance team telephone line but they never answer the phone. I would never ever use Opodo again and from what I have seen on the internet this happens to hundreds of people all the time. It is really theft.”

Helpful Report

Posted 7 years ago

“I was told on the 15th of November that I was get a refund for my flight in 3-5 working dys then I was told 10 dys then 20 dys now 30 & when u phone they just say its with their admin team & they will email them well I've phoned every dy in the last wk & I get told the same thing this I just a piss take now it's a scam company never again will I book with them & ive told everyone on Facebook to share so ppl know...”

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Posted 7 years ago

“My booking was kept in pending for all the day. I lost my flight and had to pay for an extra stay at the hotel. Their customer support didn't even bother to answer the phone, after waiting 35 minutes on an international call.”

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Posted 7 years ago

“Booked a flight which was subsequently cancelled by the airline. Promised a refund thought all ok but no......... I have spoken to eight advisers who all promised to get it sorted but nothing paid out. Blamed the airline first -spoke to them and know they paid the money to Opodo straight away. Really badly treated. Bunch of crooks in my opinion. Do not deal with this company!!”

Helpful Report

Posted 7 years ago

“OPODO - WORST BOOKING AGENT EVER Booked with Opodo for return flight, Opodo only took payment for inbound flight. Opodo failed to contact me regarding this refused to correct the problem, told me I had to pay another £200.00 for outbound flight. Spoke to five members of Opodo team over a couple of days, all of which lied and all told different stories ( one guy told me the only way I could speak to supervisors was to call Spain !!!, told me there was no offices in UK) All Opodo members refused to give their names, said it was company policy. Told the usual that someone would call back in 24hrs, never heard from Opodo. Asked Opodo to confirm some details to which they refused and said "don't take my word for what I said" also "we don't have any details". asked why Opodo didn't contact me regarding outbound flight and was told "we don't contact customers. Was told by Opodo "there is no point asking for a refund because you won't get one". The list is endless of the very poor service from Opodo. Extremely complacent staff and extemally poor customer service. Take my advise if you like to be ripped of then book with Opodo, I would reccommend you find another agent with a better reputation, also I would strongly advise when speaking to Opodo record your conversation because when they get your booking wrong they don't want to know or help”

Helpful Report

Posted 8 years ago

“I was looking to buy a ticket with Opodo on Thursday the 14th of Jan 2016. I entered my payment details, but then the price increased by £30 for using visa debit. When asked if i wanted to proceed with the booking, i clicked no and closed the browser. I then carried on with a e-dream website and although the price turned out to be the same, i went ahead with booking. When checked e-mails the following day, I came across booking confirmation with Opodo (As well as e-dreams). I called Opodo straight away to cancel this as it has been an error on their side, but they insisted that there was nothing wrong with the booking and that i could not cancel, as my outbound flight with BA was non refundable. After insisting that this has nothiing to do with booking policy and that it was instead an error from Opodo, they did not want to hear it. The could however confirm back to me that they do see two identical bookings in their system (one e-dreams and one Opodo) but did not take any respodibility. After raising a complaint with Opodo, i received a call from them today (19th January 2016) and they confirmed back to me that they do not take any liability and 'will not give me a penny back' citing from them and that i could however cancel the flight with Opodo but they would charge me £25. Now either Opodo's representative have absolutely no common sense at all or they are simply told to respond this way. Why would I pay another £25 to Opodo for simply canceling a flight that they should not have charged me for in the first occasion. So i would end up paying £180 for a flight i never authorized, then pay another £25 for canceling this flight (and i still do not get a penny back) and Opodo then resells this flight to someone else and makes double profit here. I am outraged by the way they handled this issue (where is simply is fault their end) and simply have not words left to describe how embarrassing and unprofessional these people are. For clients to feel like there is nothing that can be done to help and resolve an issue that their website caused, and be stuck with £180 taken off my account for no flight that was never booked, this is beyond a company that represents themselves as so professional and gives itself such a high level.”

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Posted 8 years ago

“Worse company ever! You don't care about your customers! all you do is take their money for flights that don't exist then email them after a while with the time change, then asking them money for the change... a change that nobody asked... a change that is your mistake...expecting us to pay... then, when customers complain about the extra fee... advise them to cancel waiting again for the refund... Unacceptable! You are a shame to the industry... Jokers!”

Helpful Report

Posted 9 years ago

“Communication is non existent - numerous emails not replied to, phone calls disconnected without issue being resolved, phone number not listed properly on website, on line booking stated that my booking had not been processed but booked me twice on the same flight when I repeated the booking. They are however very good at taking money out of my account but not surprisingly it was also incorrect. I could and will not recommend them or use them again.”

Helpful Report

Posted 9 years ago

“This was my first and definitely last time I booked a flight with Opodo !!! It was booked on July 6, flying from Berlin to Cartagena on August 1. I used Opodo because I wanted to join a friend who already had a ticket and was able to find seats on his flights through their website. I received a "booking confirmation" where I was told to take a printout of this confirmation to the airport, checked my bank account and saw that the ticket fee plus a ridiculously high transaction fee had been deducted. So all good I thought... That was at 3 pm on July 6. As I am on holiday in Berlin I went on to visit some sights. As i come back later that evening I see an email in my inbox stating : "For security reasons to protect both you and Opodo from fradulent transactions on your credit card, we carry out random checks on bookings made through the Opodo website. Your booking has been selected and these checks have been made on your reservation. We regret to inform you that your booking has not passed our security checks and therefore, we have no option but to cancel your reservation." I immediately contacted Opodo through their contact form and asked them what was happening and what did we need to do to get this sorted out. No response. The next morning I contacted them again, telling them I needed to confirm my ticket ASAP, otherwise I would have to book with someone else. No response. Finally, I decided to call their so-called customer service number, was on hold for almost an hour and was finally talking to someone in Barcelona with such a strong accent that it was almost impossible to understand them. She informed me that there was an issue with my credit card. I told her that obviously there wasn't since $1,760.16 plus $52.80 had been deducted from my account. She went on to offer me the same exact flight for about $300 more if I rebooked with her right now. I was not amused and kindly informed her about my displeasure with their service and asked to speak to her supervisor which she claimed she didn't have, put me on hold for another 20 minutes and then hung up on me. I rang back, finally got through to another agent, was informed that it was my fault for not checking my emails more frequently (why didn't they call me then if that would have solved the issue?), requested a full refund, was put on hold again and then they hung up on me again. I called KLM and confirmed that I did have a ticket with them and that Opodo cancelled it. How can that be ? I informed my bank on possibly fraudulent charges. I informed IATA that their affiliate is screwing customers around. All this time, effort and hassle because of Opodo's shady business practices and utter incompetence. Let's see what happens to the refund... And isn't it their fault I will have to buy a more expensive ticket now from a reputable seller and what if I can't afford to buy one since my money is tied up with Opodo ? Based on the reviews of the company I have seen here and on other sites it seems incredible that they are even still in business. Legal action is probably the only way to go.”

Helpful Report

Posted 9 years ago

“Booked 4 flights, had to change them, could not contact Opodo as they only open during office hours, flights were not on the airlines website and airline told me to get Opodo to change them as Opodo were the travel agent, lost all money. Terrible service, ripoff.”

Helpful Report

Posted 9 years ago

Opodo is rated 1.0 based on 1,744 reviews