Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“My flight was cancelled due to COVID and they said your ticket will remain open for 2 years Now 10 months later trying to rebook they are telling me your tickets have expired…Avoid them they are Scammers”

Helpful Report

Posted 2 years ago

“Their service is very poor. They sold return flights 30kg baggage allowance. When I checked with the airline they said on the return flight the allowance is 25kg per person. Opodo told me to purchase the 5kg difference for each person from the airline and we will refund you. I have sent the invoice on 16th Feb 2022 and still they haven’t sent me the refund. I can not get hold of any one on the phone as I am not a prime member. I only have to chat online with a robot who doesn’t understand! Please see attached picture. The airline doesn’t have to refund me it’s Opodo who should refund me! This is the last time I purchase a holiday through their website. They are very unreliable.”

Helpful Report

Posted 2 years ago

“Only one word - thieves. They steal peoples money in broad daylight and absolutely have no shame about it. If you want to save your time and nerves , AVOID AT ALL COST. P.S. This is honest review”

Helpful Report

Posted 2 years ago

“I book fly ticket on 17/08/21 and i… I book fly ticket on 17/08/21 and i canceled it on the same time and date and I called them on the same time they told me I should get refund with in 7 working days and in the same time on the email they send it could be between 3-6 month , On the app i remind them or requested so many times I asked them what happens to my refund it was only Maching answering or replying my text , I called few days ago the Pearson on the phone was not even a where of my situation in the end after all this Time he said I should receive Emil regards the issue not even refund , until today 03/03/22 I am waiting for my money , never use them they are rubbish and they based in India”

Helpful Report

Posted 2 years ago

“This is the worst service of all time, they ask you to pay for insurance and if anything goes wrong with your flight, they won't refund any of it. It is absolutely disgusting as I paid for the best insurance they offer and got no refund for my canceled flight. Very bad customer service!”

Helpful Report

Posted 2 years ago

“Scam company - they took my some of my money then edreams took the rest of the flight cost but then I got an email saying that the booking had been unsuccessful and they hadn't taken the money. When I called they said they would return the money in 7-10 days but wouldn't give me any written communication regarding it. Terrible experience - I wish I'd looked them up before trying to book with them”

Helpful Report

Posted 2 years ago

“); ); Very bad experience am trying to change de date of my return but i have no reaction of the compant”

Helpful Report

Posted 2 years ago

“I booked a flexible ticket with Opodo on 24 February and unfortunately I chose wrong date. Opodo representative guided us to cancelled the ticket and booked new ticket during one hour.And also he said we would get fully refund.But today when my husband called the opodo and the Asian lady (opodo employee) said that we lost our £134 for administration fee. If we knew that we would lost that money from the beginning we won’t book a new ticket. The customer service is really bad and it doesn’t help. I won’t buy any tickets from Opodo again and I don’t recommend this agency to anyone.”

Helpful Report

Posted 2 years ago

“I booked car rental at Warsaw Airport which went horribly wrong and ruined the day trip we had planned. The car rental company was dreadful, rude, aggressive and cancelled our booking so we had no rental. Providing evidence to Opodo and their ‘customer support’ they have relayed inaccurate information back and no attempt to resolve the issue. They have kept our money from the booking even though it wasn’t used including insurance lol. The rental in total was only £25 they really must be struggling, but it’s the principle that they are brokering this rental company who are scamming people, who also discriminate and Opodo do not support the customers and continue to sell them. Easy to say I will never book with Opodo again and would advise to avoid at all costs. Just stick to Expedia or another provider that has a better reputation and does not discriminate.”

Helpful Report

Posted 2 years ago

“Thieves, this how we can qualify opodo. I will never use that site again. They charge me 63 euros for cancelling a car reservation that they couldn't assure. They first accept payment via debit card then they ask for credit card to proceed. Since i don't have credit card i was obliged to cancel 5 min after booking. They charged me 63 Euros.”

Helpful Report

Posted 2 years ago

“So shocking ! BS prime subscription extortion !!! I am so irritated with you idiots . You are stealing !”

Helpful Report

Posted 2 years ago

“Appalling customer service. They made a mistake when transferring the names from the reservation to an electronic ticket(cut the first name to two letters making it not matching the passport which would have prevented us from boarding). Spent hours on the phone trying to solve it (spoke to over 15 different people), was assured if we paid directly to the airline for name change we will get reimbursed however this never happened. When I called to enquiry about the status of my claim I was told it has been closed (we were never informed of course). When asked to talk to a supervisor first was refused and then after spending more time on hold was told the supervisor will call back working next 5 hours. Needless to say it never happened. This ias absolutely unacceptable”

Helpful Report

Posted 2 years ago

“Unscrupulous company. Avoid dealing with them. They have stolen our money.”

Helpful Report

Posted 2 years ago

“I booked a flight with them, got an error message saying the booking was unsuccessful. Two weeks later I noticed that 2.000 Euros were missing on my account. Now, a month later, I am still trying to get my money back. ALWAYS book directly with the airlines. Opodo and all the other booking platforms cause lots of problems.”

Helpful Report

Posted 2 years ago

“No clear indication of me opting in for prime trial and then company tries to charge my account for it 14 days after. I called (waited 1 h) and cancelled my prime and they assured me that I would not be charged… lo and behold, got ANOTHER charge for the same amount the next day. Sitting on hold again with no helpful customer service rep. This is such a scam and unreliable company. Their prices are no better than so many other companies. DONT USE.”

Helpful Report

Posted 2 years ago

“DO NOT USE OPODO, they will rob you. I cancelled my ticket in April 2021 and was told I would receive a refund of the total cost of almost £1000 within 14 days. We are now in almost March 2022 (almost a year later) and no refund has been processed. I have tried to contact opodo several times and they always apologise and say I will receive refund in 7 days but the money never comes. I asked to speak to management on several occasions but no manager is ever available. They tell me one will call back in 2 hours ( 3 times) but no one ever calls. To this date I have not received my refund. It is a disgrace!!!”

Helpful Report

Posted 2 years ago

“lets face the facts all of us who have placed a review on this site have been scammed robbed and lied to by OPODO/EDREAMS so now we all have to warn as many people as we can on all social media sites and every where we possibly can to stop OPODO/EDREAMS from scamming other people so please everyone do your best to get the message out there OPODO/EDREAMS ARE SCAMMERS AND THIEVES DO NOT USE THEM thank you”

Helpful Report

Posted 2 years ago

“i wish zero stars are available. For more than six weeks i have been calling, emailing and webchatting with these useless people. i booked a flight months ago, I am now abroad and have no return flight. They never reply, its always someone new who is very sorry for my experience, but gives me the same ridiculous story as the last agent. i can see from skyscanner that a flight is available, but they cannot, so wont book me a flight. 6 weeks, no contact, just call back in 72 hours. Nobody has contacted me to help, it is always totally up to me to call them. They have rescheduled every one of my flights more than once, asked me to pay more twice and now only offer a "return" flight to a different airport. I flew from manchester, so a flight arriving late at night at heathrow is not a return flight and would cost me a fortune. I will tell everyone i can about these people. i have never been so frustrated with customer service. They did at one point say that they tried to call me, but i didnt answer- not realising i was abroad because i had take a flight they booked for me! that's the level of this firm. DO NOT USE. I have now spent over 24 hours collectively on hold, not one agent has helped me, not one agent has a sensible word to say, they all cut me off saying that they have helped me all they can. I have contacted the airline direct and sorted it out, what do we pay these people for? I got my first flight as scheduled (it was not this one that was cancelled) I was advised to go to the second airport and deal direct with the airline advisers there. So reluctantly, with no other course, I did. The second airline (virgin atlantic) dont have a desk or staff there. So i was stranded in the US, no flight and no one to deal with it. Thanks Opodo, great work.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY!!!!!! Flights repeatedly cancelled, times changed, impossible to get through to someone - even if you manage to jump through all their chatbot hoops and wait in their queue for HOURS (with a random check every few mins that you are still there otherwise you loose your position in the queue) - no one ever comes on. NO DISCOUNT IS WORTH A HOLIDAY /FLIGHT YOU WONT GET TO TAKE - AVOID THEM”

Helpful Report

Posted 2 years ago

“I wish i had read these reviews before booking flight with Opodo - just a simple flight Bournemouth to Bergerac with Ryanair but after 12 hours still no sign of my booking and impossible to get hold of any one to help. I just don't know how to proceed having paid out over £300 . I used them as Rynair web site was so difficult last night - wish I had waited !”

Helpful Report

Posted 2 years ago

Opodo is rated 1.0 based on 1,770 reviews