Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had really big problem with chance my fly. Never ever I wil buy something in company opodo. Phone don't work and for antwoord I still wait. Its 3 months ago. If want lost your money buy tickets via opodo.”

Helpful Report

Posted 2 years ago

“If we could give less than one star, we would. Buying inexpensive plane tickets is absolutely not worth dealing with this company No exaggerations, we have spent at least 10 hours on hold with them over the past several months due to our flights being continually changed by the airlines to schedules that won't work for our family. The phone wait times are horrendous, they hang up on us, they transfer us to other departments that make us wait or hang up on us. We are stuck in an endless loop of them not being able to help.”

Helpful Report

Posted 2 years ago

“Wow, I just saw that Opodo has a rating of 1.05 out of 1,045 reviews. My experience is has been the same. HORRIBLE. I made a booking 3 weeks in advance, cancelled it the same day I made it - and had to pay 50% of the price - DESPITE SELECTING THE "CANCEL FOR ANY REASON" policy, which increased the price by 60%! This is the worst travel agency experience I have had in years of flying. I got to Opodo via Momondo. I will leave a review for Momondo as well - as they connected me to Opodo. If Momondo is a reputable company, they shoudl have a minimum bar of the kind of partners they refer business to.”

Helpful Report

Posted 2 years ago

“They Said my purchase was unsuccesfully but they still charged me and never refund me..i think police shoud start investigate.too many Bad reviews”

Helpful Report

Posted 2 years ago

“Terrible customer service, it's impossible to speak to a real human instead of a chatbot with limited information”

Helpful Report

Posted 2 years ago

“One of the worst travel agent ever !!! Never go their website and book your flights or holiday with them. Definitely You can buy with them if you want to ruin your rest of days in your life. Poor customer service, irresponsible, rude and unprofessional staffs. I had my flight cancelled on November 21 by airlines and airlines has refunded money on 20th December but this agent has not refunded me until February. I had to pay credit card bill with interest but these basters has not refunded my money yet. I can’t recommend to anyone to this travel agent😡😡😡😡, waste of time, money and your life”

Helpful Report

Posted 2 years ago

“My refund requests are not being handled despite the fact that they sold me insurance for such circumstance. My emails are being ignored, it seems. I strongly urge customers to look elsewhere and not buy any of the services and supplements at Opodo. Customer service at its worst... Terrible!”

Helpful Report

Posted 2 years ago

“Opodo is a scam I repeat a scam Do not buy ticket from the agency.”

Helpful Report

Posted 2 years ago

“I booked my flights through them and due to covid they were canncelled. 2 years later and numerous calls, emails, online chats they have still not given me my money. PLEASE DO NOT USE THEM!!!!!! worse ever”

Helpful Report

Posted 2 years ago

“I am still waiting for my flight refund from May 2020! Every time I call them ( called 4 times in the last 2 weeks), they promise to escalate my request and contact me within 72 hours. Never had a phone call back. Do not trust them. Will never use them again. They do not deserve even 1 star in my opinion.”

Helpful Report

Posted 2 years ago

“I booked a flight about 2 months ago and due to COVID I had to cancel. The airways (Iberia) confirmed that they will process a full refund, however, Opodo refused to refund and reply to my messages.”

Helpful Report

Posted 2 years ago

“Be very careful who you booking your flight with!!!! I would NOT recommend booking your flight with OPODO! If there are any issues with your booking or flight you will not be able to contact customer services on the phone or to chat with the agent. You will be directed to Chat robot, Kris. Trying to get my refund for a cancelled flight from September 2021. Still talking to Kris. I am still owed over £150 and still no response. Disgraceful and disgusting. What a terrible service. Avoid at all costs!”

Helpful Report

Posted 2 years ago

“Never use or book with Opodo. I booked a flight last year to Africa and due to COVID I had to cancel (travel ban). The airways (Etihad airways) confirmed that they will process a full refund, however, Opodo refused to refund. Everytime I speak with costumer service line cutt and no help! Worst company! Don’t book with them”

Helpful Report

Posted 2 years ago

“Never use this company!!! They ruined my flight days and times couldn't get in touch with them to fix it they run you around i had to buy a third ticket from British Airways to fix what opodo screwed up British Airways wasn't that helpful either they point the finger back and forth at each other. Tried for 2-weeks to fix it with British Airways there call center routs to India somewhere the people cant speak English very well and did not call you back. They said they would send it it up the chain of command one person we talk to on the phone said they didn't do anything he admitted it. That's why we never got a call back and that was British Airways..... my opinion of British Airways sunk to a very low new low. and I have used them for 30 years the bottom line is dont use this company opodo. No customer service and customer support at all they will take your money but one something goes wrong you can't find them...”

Helpful Report

Posted 2 years ago

“Opodo the wrost ever.. do no deal with this company.. never... hoping your company will shut down very soon.. scammer... Thank you for ruin my holidays season.. karma will get back with you..opodo.”

Helpful Report

Posted 2 years ago

“Worst service”

Helpful Report

Posted 2 years ago

“STAY AWAY from them at any cost unless you want to lose your money and sanity!!!! Have been on the calls with them for 2 weeks (10 times) trying to rebook the flights with zero results. They are extremely polite on the phone, but tell lies to you, they promise to resolve your issue within 48-72 hours and nothing gets done. I wasted my money and time with them -just wish I read all the reviews earlier.”

Helpful Report

Posted 2 years ago

“Just look at Rip-Off Britain program!! Avoid at all costs”

Helpful Report

Posted 2 years ago

“I can only echo the previous reviews. Never buy with Opodo. I bought a ticket that I had to cancel. I was told it was cancelled but actually it was not. I have been calling them every day for almost one month. Every time, I have an agent trained to speak like a robot telling me that my issue will be solved in a few hours but I am still waiting. Never use them!”

Helpful Report

Posted 2 years ago

“This company got to be the worst of them all, please stay the hell away from these crooks. Good luck getting someone to talk to you live. Good luck getting your refund back,and if you do its only a fraction, even when your trip is fully insured...I think forcing you to give up is probably their game. The best thing is to talk to your bank that made the payment to these crooks, they will help you get your refund. Again stay the hell away”

Helpful Report

Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews