Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid booking with Opodo. I paid for checked baggage when I booked and paid for a return flight with them. The payment for the case was NOT passed on to the airline, and I had to pay again (at a much higher rate!) The company misappropriated the money I had paid for the baggage, but refused to refund me. I will always book with the airline in future. Communicating with their Customer Service is a nightmare. Be warned!”

Helpful Report

Posted 4 years ago

“Scam and Fraud! Avoid avoid avoid! Appaling customer service at Opodo and an absolute nightmare to deal with, if I could give less than one star I would. Our flight due on the 16th May has been cancelled due to Covid-19. We called Opodo to ask for a refund a week before. They sent us to talk to WizzAir and asked us to send them written proof that the company is cancelling the flight. We did that and I sent them (voa a recommended eDreams email contact) a screen grab of or the WizzAir's cancellation message and their recommandation to ask Opodo for the refund. I asked the Opodo agent if this was proof enough or if they need anything else, they said they need to check with the air line to confirm the cancellation, but they will log my refund request and get back to us. A week later there was no sign from them so we called again. Another Opodo agent said that only the outbound flight was loged for a refung not the inbound! Obviously, if we can't get to a destination we will not be returning from there either. This was all in the middle of a global pandemic and lockdown, all the agents just talked to me like they had no idea of what is happening. Eventually, we were told they will log our refund request for the return flight as well and get back to us in five days. Yet we have not heard from them, so we called again to ask for any sort of confirmation that our refund request in being processed. We talked to yet another Opodo agent, who told us the refund for outbound flight is being processed but the refund for the return flight is not loged. We explained the history of our other calls and conversations to the agent, to which he replied 'don't worry, your money is safe with us'... Obviously, this made me very worried indeed. Again I asked Opodo to send us some sort of email or confirmation of our refund request, again we were told they will be in touch in three days and again it has been two weeks with no sign from them. We never had any communication to reasure us that our refund request is being processed. The Opodo customer service number is a premium one and making all the calls to them has a cost of about £10/call. Evrey time we talk to an agent, they are unhelpful and seem to actively try and disuade us from requesting the refund by asking us to repeat the same message and information over and over and over again, without them taking any actions to solve the situation. This all looks like a SCAM, they took our money for a service that was never rendered. Needless to say I would never use or recommed them and our advice to anyone thinking of using them is: AVOID AVOID AVOID!”

Helpful Report

Posted 4 years ago

“Terrible service. I spent £1,000 on Qatar Airlines flights to Singapore and they got cancelled due to Covid-19. The emails I received from Opodo pointed me to request a refund on the 'Manage Booking' section, which does not give users that option at all. All telephone numbers are now suspended, no one is answering phone calls. I will never use Opodo again nor recommend them, even if they somehow survive the crisis.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS DISGRACEFUL OUTFIT THEY'RE NOTHING BUT THIEVES AND LYERS. BELIEVE ALL THE NEGATIVE REVIEWS ITS THE TRUTH THEY USE FALSE PATHETIC REVIEWERS TO TRY TO MAINTAIN THEIR STAR STATUS YOU HAVE BEEN WARNED...”

Helpful Report

Posted 4 years ago

“This is probably the worst company you can book a flight with. Please DO NOT BOOK a ticket from opodo ever. There is no way to get in touch with customer service and you will never get a refund back. They will never make an attempt to contact you with any updates. Pay a little extra and book directly with the airlines.”

Helpful Report

Posted 4 years ago

“They do not return your money even if it is free cancellation. I booked a car for september 2020 and I cancelled it in 5th of May 2020. I still didnt take my refund! Absolute fraud. Never ever book from them. They have this automated message " due to high volumes...etc" which is total BS because i got my refunds from all other vendors.”

Helpful Report

Posted 4 years ago

“Flight cancelled on day of travel by airline re COVID 19. Trying to get refund since .Do not want voucher. As I will not use them again. All contact phones etc are no longer working. No response to emails or letters Appalling customer service. The parent company EDreams isn’t responding either. Do not book with them”

Helpful Report

Posted 4 years ago

“This company sucks!! Booked return flights to/from Thailand for a friend for a five week visit, because of Covid19 it has now been fifteen weeks & looks like being another four weeks. “Oh poo do not” have not been contactable or in contact 😡🤬🤯”

Helpful Report

Posted 4 years ago

“I am yet to hear from them, l was sent email.to update my flight but it would not load. I booked a flight from Lagos to Manchester which was cancelled due to the pandemic covid 19, but yet to get a positive response. I would mind if l get a response my ref number is 50402000732 ( cherish lrenuma)”

Helpful Report

Posted 4 years ago

“I booked return flights to Antalya, Turkey for 4 people due to fly out 2/4/20 and return 14/4/20. Obviously due to COVID-19 these flights were cancelled by the airline on the 23/3/20 and here I am 11 weeks later still waiting for my tickets to be refunded. Cannot call any of the numbers showing online as they are not operational, any emails I get from OPODO I try to reply to and cannot as they come from a NON-REPLY address. IO have now started to message on Twitter and Facebook but still not able to talk to a Human Being. My advise would be to avoid this company at all costs or face being in the same position as me should a problem with your flight happen. Disgusted, they take you money quick enough but don't want to refund you.”

Helpful Report

Posted 4 years ago

“DO NOT GO NEAR THIS COMPANY. I seldom use travel agent companies but decided to this time and am now regretting it. I booked flights to NZ (£2000.00) and then when the COVID-19 outbreak shut NZ to travellers without 14 days self-isolation in an airport hotel. following discussion with my family in NZ I decided not to travel. But despite many many attempts to contact them requesting a refund or travel voucher I have received neither contact nor voucher. Will definitely NEVER use Opodo again and would advise others to do the same.”

Helpful Report

Posted 4 years ago

“At the end of last February I tried to book a flight for two from Istanbul to Amman. A little while later I got an email saying that they regret they couldn't give us tickets due to something wrong with the payment although I knew for sure that the credit card had a sufficient amount. Then I discovered by chance that they had charged around 47 US dollars for no obvious reason. The next email was urging me to finish my reservation for just one person, and the next was offering flights elsewhere as if nothing had happened!! After around twenty attempts to call Opodo (which later turned out to have cost quite a sum), on the first of March someone answered and told me that they had charged me for the luggage! Imagine charging you for the luggage before even selling you a ticket!! And why wasn't there enough money left for the tickets?! Anyway, I told the guy that it was obviously stupid to charge for luggage without tickets, and since I couldn't recharge the card at the moment I requested a refund. He sent me an email with a complaint form to fill and return, and told me I should hear from them within a couple of days. For the next few days I kept getting emails entitled "Get Human" asking if "my issue got solved", and each time my answer was "NO"! The last one even had an ultimatum - that they wouldn't even care to ask me anymore!! And then over the next two months emails turned into promotional stuff totally unrelated to the issue. Some last ones were telling me that if I had my flight cancelled, I wouldn't get a refund anymore, only a voucher from the airline company! And now they're back to promoting flights!! And by the way no refund yet, but that's not the main issue.. the issue is that this botched reservation had repercussions that cost me the cost of the original reservation many times over, in addition to all the trouble we've been through. Who's going to make a refund for that?!”

Helpful Report

Posted 4 years ago

“Nous venons d'apprendre que la compagnie Aer Lingus a remboursé Opodo le 20 mai 2020 suite à l'annulation des vols. Nous n'avons aucune nouvelle et nous ne pouvons pas les contacter.Si vous souhaitez utiliser cette platforme "passer votre chemin"2TVYH2”

Helpful Report

Posted 4 years ago

“Dreadful company. Use at your peril. I wrote a long review on trust pilot over several weeks so this is a summary. 1. Appalling customer service. You cannot email them. They turned phones off and instead I got a message redirecting you to the website. I went round in circles. Only conversation you could have was with a chat bot! 2. This company had a large amount of my money since December. I have only just received a voucher. 3. If you read reviews on trust pilot lots look to me to be fake. I have reported them to the CMA competition and markets authority.”

Helpful Report

Posted 4 years ago

“!!Watch OPODO!! they charge booking fees over and above the airfairs listed in airlines scheduled flights. Also, while Ryanair offered a full refund of their return airfare Ryanair flight booked for 10 april to Athens, which they cancelled due to Covid19, OPODO refused to refund their extra booking fee of 43.00 euros.”

Helpful Report

Posted 4 years ago

“You now what's going rong with opodo. They cancelled any telephone number the customer who have a booking and suppose to get refund to not contact them. I'm one of them. I did have a booking on 16 April 2020 and the flight was cancelled. I keep sending messages to opodo and no any response. I managed to speak with customer service a n d they are the biggest lied in the world. They said is going to call me back in 72 hours and never did. Ridiculous and shame on OPODO. I HOPE IT'S GOING TO COLLAPSE BECAUSE THEY LOST THEY CUSTOMER. IF YOU WANT TO HELP THIS IS MY BOOKING REFERENCE :5006878433 and my name is AUGUSTINA ARSENE.SHAME ON YOU OPODO. BUT DON'T THINK YOU NOT GOING TO PAY PEOPLE BACK. YOU WILL BY LOWER. THANKS”

Helpful Report

Posted 4 years ago

“The most thieving company I've ever seen in my life! It was the first and last time I booked flights via OPODO. In February I booked flights with my boyfriend from London to Iceland but unfortunately, our flight was canceled due to bad weather conditions. Due to the situation, we were not contacted regarding the cancellation or refund by Opodo. We had to first call EasyJet to ask where our money is because according to their email we should get a refund within 7 days and it was like that but the money went to Opodo's account. We tried to contact Opodo many times so that they would kindly give our money back. At the very beginning, no one answered the phone. Later finally someone answered the phone they told us that due to coronavirus we have to wait another 90 days for a refund. From February to this time, we still haven't received our money back. We said to them that this happened before coronavirus started , plus they had our money straight away on their account after the flight was canceled and what's more we had to send them an email which confirms that the EasyJet will do full refund to get our money back from OPODO. We have already talked to Opodo managers twice who assured us that the money will be available within 5 working days than we been told 48 hours. If we do not get the money after 2 days, we will definitely report it to a lawyer. I do not recommend Opodo to anyone. A bunch of thieves who are holding customers' money illegally! I hope due to coronavirus they will bankrupt!”

Helpful Report

Posted 4 years ago

“We bought flights worth £3k in Oct ‘19. Our flights were cancelled in Jan ‘20 and Garuda confirmed they paid refund to Opodo 1 day later. Today, 6 months later, we got our money back through Visa and coop bank. Opodo did NOTHING! No way to contact Opodo at all! They are robbers pure and simple. Do not deal with this company!”

Helpful Report

Posted 4 years ago

“Very VERY BAD. Don’t expect any help from them for cancelled flights. If you need help, prepare to talk with a robot on Messenger. Impossible to contact them by phone or email. Once they bite on your money, you no longer exist.”

Helpful Report

Posted 4 years ago

“Customer service is appalling at the moment. I've been trying to re-book for 2 months now and I have wasted dozens of hours on calls, most of which just cut me off when they get bored. I will never book via Opodo again, or Iberian for that matter”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,770 reviews