Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to contact”

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Posted 4 years ago

“booked hire car for Tampa Florida Dec 19. cancelled on 20/3/20 due to flight being cancelled by British airways (British airway have not paid me any money back for flights even though they cancelled) don't get me started. opodo told us it would be 20 days for refund for car hire cancellations.have not heard a thing. tried e mailing returned back. tried phoning no joy there. £538.60 they need to refund. its o.k. though because they are still taking bookings for flights and car hire! so they are o.k. this is a multi million pound travel company. shame on you. hitting the small man. we have been stitched up by British airways for flights and opodo for car hire. I can feel a court case coming on. Hilton hotel paid our money back within days thanks Hilton our dog kennel paid back strait away thanks hilltops' did not want to give a star rating but needed a star to post.”

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Posted 4 years ago

“I booked my flight last January but it's been cancelled due Corona virus I keep phoning opodo but it's divirted to India customer service in India saying the airline will refund my money with then 90days but untill now still waiting for my refund nothing happen yet.its nearly 5month already they. Are very quick taken your money but it's a long time to return it”

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Posted 4 years ago

“If I could give Opodo no stars I would. Despite having an airline sanctioned refund from canceled flights with SAS and having email proof from SAS Airlines Opodo is not processing my refund. I was actually on the phone with SAS airlines whilst their agent updated their systems to instruct Opodo to issues refunds for my flights. Opodo is now pretending it is awaiting confirmation from the Airline. From what I can see online Opodo is still operating and taking money from people meaning they are effectively behaving like highway robbers. Don’t believe the 5-star review claiming to be from passenger’s who have supposedly received refunds either, they are fake 1 line reviews. My next step is to issues court proceedings against them in the UK and seek a winding-up petition.”

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Posted 4 years ago

“Absolutely useless bunch of liars. They have my money(which I got back from Jet2 within 3 days of flight cancellation, but they sent it to Opodo who I booked with). This was beginning of April. Now telling me finance dept. is closed and no refunds being given. They are illegal and immoral. DO NOT USE THEM.”

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Posted 4 years ago

“I was on holiday in Thailand when Emirates cancelled my return flights had to sort my own REPATRIATION out never heard anything from opodo been home since 23rd March luckily I got the last available flight before Emirates cancelled all commercial flights it cost me £878 to get home good job I had my credit card or I probably would still be there . Customer service is a shambles will never use them again.”

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Posted 4 years ago

“I bought three business class air tickets through Opodo in March 2020, then the flight were cancelled by the airline. I tried hundreds of time to contact Opodo for a refund but with no luck. It has been two months by now and my £15K just disappeared like that! There's no contact email, no contact telephone from Opodo's website, no customer service at all. All the emails were automatically returned by their system. There's no human behind the online chatting system but some auto answered questions. The website looks promising but it's not the case at all. I didn't receive any help from them for this matter. They manage to make themselves totally un-contactable!! What' a shame!! Can't express how disappointed I am with their service and will never ever use them again.”

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Posted 4 years ago

“terrible experience”

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Posted 4 years ago

“HORRIFIC! They are a bunch of criminals. I will never buy a ticket from Opodo again.”

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Posted 4 years ago

“Basically , if there is something wrong, you want to change or cancel or apply for the refund, you will never get it.. Their strategy is, they receive your phone call, and every call receiver NEED to somehow CONSULT with their collegues and ask you to stay and wait, which will cost almost half of the hour. Either you hang off the phone or you pay for the calling fee, either way you lose (time and money ). This is really disgusting. I called over 10times to ask for from change the flight to totally cancel it. Each time they use the same strategy . Just don't use this agency !!! Stay away from them !!”

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Posted 4 years ago

“I've tried to get a refund or voucher for my canceled flight. Opodo told me to call the airline the airline told me that opodo hasn't sent any customer details. I have paid with opodo so they are responsible. But no answer. 100% fraud stay away from this website!”

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Posted 4 years ago

“Have been stranded in thailand since 9th April-Opodo are hopeless and I would have scored 0 if iI could-no help despite cancelled flights-elderly couple not too savy you thin they would help-no no no. Do not use them”

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Posted 4 years ago

“Useless...I really would not ever EVER EVER use OPODO ever again. They are total scammers ... STAY AWAY!!!”

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Posted 4 years ago

“Absolutely disgusting company would never book with them again, they changed my flight Christmas Eve without emailing or contacting me , didn’t even update there app, due to this I missed Christmas with my family, when putting a complaint you hear nothing back, it’s been 5 months not even 1 email back to apologise, Don’t use them”

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Posted 4 years ago

“Dreadful experience which echoes that of other reviews. Over £2.5k of long distance flights cancelled by Malaysia Airlines but only offered vouchers by Opodo, with whom I booked the trip. Tried to reach them but they don't answer phones or provide an email contact. Spoke to Malaysian Airlines who confirmed a refund should be issued by Opodo, they even contacted them directly and provided an email address to forward an email confirming the same. Opodo's automated reply received to say I gave to take it up with the airline and may have to wait up to 3 months!! Shocking! They should not be allowed to operate...don't make the same mistake I made.”

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Posted 4 years ago

“I booked flights in March and took out the cancel for any reason insurance. I cancelled my flights on the 3/3/20. Was advised refund would be issued in 10 days. Have spent in excess of 40 hours on the phone with them abs many failed promises of supervisor to call back and emails stating that me email will arrive in 72 hours. 60 days later I am no closer to a refund. The customer service is terrible, different advice each time. I have logged 8 complaints on the portal and not a single one has been acknowledged. Would never book with Opodo or recommend any one to.”

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Posted 4 years ago

“very hard to deal with happy to take your money ,but will not return it , do not trust this company they give every excuse you can imagine and should not be allowed to trade”

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Posted 4 years ago

“I have had the misfortune of booking easyjet return flights to Berlin with Opodo which were cancelled at the 11th hour by Easyjet. Eventually getting through on the telephone to Opodo I was told politely that I needed to contact Easyjet myself which was almost impossible at the time due to the virus situation. After hours spent on telephone and internet with no result from Opodo, I have now got in touch with Easyjet and within 2 hours have got a voucher for my flights. By law Opodo should have given me a refund in full. I note that Opodo commission for these flights was in excess of £50 for doing what, nothing. I would never use Opodo again, service is appalling.”

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Posted 4 years ago

“The customers services is so bad I lose lot of money because them and when I try to call them not body give me answer and I waiting hours ... sorry my English”

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Posted 4 years ago

“DO NOT USE OPODO. I'VE BEEN WAITING 77 DAYS AND COUNTING FOR A REFUND OF £2000. CUSTOMER SERVICE IS NON EXISTENT, AS YOU'RE ON HOLD FOR HOURS, IF YOU DO GET TO TALK TO SOMEONE THEY WILL CUT YOU OFF IF YOU MENTION A REFUND. TOTALLY DISGUSTING BEHAVIOUR, THIS COMPANY IS APPALLING AND WILL DO ANYTHING TO HOLD ON TO YOUR MONEY. THEY ARE BREAKING THE LAW, AS REFUNDS SHOULD BE PROCESSED WITHIN 14 DAYS. DO NOT USE THESE THIEVING SCUMBAGS.”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,742 reviews