Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Definitely not recommended. Terrible company. I bought a flight ticket going to Japan via Opodo. Although my flight going to Japan showed its flight taus as on-time in app, flight was actually cancelled. There are some ridiculous points about this company. First of all, I have not got any email regarding cancellation of my flight (app shows it as on-time) so that’s why I went to airport, and got to know it was cancelled. They didn’t provide any up-to-date flight information. Secondly, due to that situation, I have called Opodo more than 20 times but they cut off my phone call automatically as they said it’s busy time. There is no email address so you basically have no choice to contact them. For me, fortunately, airline company understood my situation and they changed flight without additional cost but It was 2 days later of the original flight day so I had to stay hotel for 2 days. Overall, should avoid using this company at least you don’t wanna waste money.”

Helpful Report

Posted 4 years ago

“Terrible company and appauling customer service. The automated services states you can only contact them 3 days before departure and hangs the phone up. Once our flight was 3 days away we literally spent those 3 days trying to get through to them all day to cancel our flights to Bali due to the COVID-19 situation. This has cost us over £4000 & no contact from Opodo. Having given up trying to talk to someone we decided to cancel via the automated service & we were then put on hold for over an hour. It is evident they have adjusted the systems to not answer calls or process cancellations ignoring their customers. They don't even have an email address to communicate to either. They need to be taken out of business. Terrible company.”

Helpful Report

Posted 4 years ago

“Flights for 3 people on 7 April cancelled and Lufthansa airline confirmed refunds should be made by Opodo as they were our travel agent. Opodo denied this, only offering vouchers which are no good to us. On second call to them they cut us off (it took 1.5 hours to get through each time). They owe us over £1400. The operators do not listen and just repeat the same line over and over. Customer service is appalling.”

Helpful Report

Posted 4 years ago

“@opodo Booked a trip to Hong Kong and Bali,multiple flights cancelled,no contact from @opodo about cancellations. Have been trying to contact customer service for 3 week!! I am at a loss of €2400! As for prioritising by departure..first (cancelled) flight is tomorrow !! #scam”

Helpful Report

Posted 4 years ago

“My Virgin flight was cancelled- you never bothered to tell me. Now you are urging me to take a voucher! You are kidding? This is not in the interest of your customers but your profits - shame on you to give such bad advice”

Helpful Report

Posted 4 years ago

“You can’t get in contact with anybody. God help you if you need to sort out something about your trip, their phone number leaves you to a robot and they don’t respond to emails. Horrible service this company is no help and should be shut down before it can scam any more innocent people.”

Helpful Report

Posted 4 years ago

“I booked a flight on the 19th of March 2020. Within 2 hours I needed to cancel this flight. I have spent several hour attempting to cancel this flight to no avail. It is impossible to get through their automated service the robot simply cuts you off. Your can also speak with them through their website. But again its a robot. This is a scam opodo don't want you to obtain any refund. I really would like to know how a company can operate like this without it being flagged up. I've even attempted to contact KLM who the flight is though and what is their response??”

Helpful Report

Posted 4 years ago

“My flight was cancelled by Emirates on March 25th due to Corona virus .I have verified this with Emirates who tell me I must contact Opodo. Opodo do not answer it goes to answerphone and says call back later. My flight still shows as confirmed in manage my booking with a departure date of April 5th.Disgusting company they know its cancelled and the internet and Trust Pilot are littered with complaints about them .”

Helpful Report

Posted 4 years ago

“Right so flights are cancelled due to Coronavirus. Not Consumer fault Opodo refusing to refund money !! What the Hell ! Why ? Not my fault !! Absolutely Rip off this company is shouldn’t even allowed to trade in Uk with such a Rip off company ANY HELP FROM TRADING STANDERS !!! Scan channels !!”

Helpful Report

Posted 4 years ago

“Would give 0 starts if an option. Booked ticket and phoned to cancel the next day due to Covid-19. Told I would lose nearly £280 of £630 paid. So decided to go ahead and when I phoned again the next day told I would now only be getting a refund of £140. When I questioned what changed he was unable to answer, so when I queried the earlier refund promised he agreed to match. Rep would refuse to transfer me to his manager and would not give his name as I wanted to complain. Cowboys, really are. Its been over a month now and they have refunded only £20. Keep well away...”

Helpful Report

Posted 4 years ago

“OPODO IS THE WORST COMPANY EVER to have ever dealt with. Been trying to contact them since 23 March regarding my refund status after having spoke to them on 18 march. They said they will send refund request through to emirates, so call back to get update. Caing since but No answer, machine just says call back later as busy. Got through to que once or twice and held for 3 hours but still no one answered so forcefuly cut the cal. NEVER AGAIN.”

Helpful Report

Posted 4 years ago

“I've been trying to reach them for over a month now concerning tickets I bought which have now been cancelled. It's beem totally impossible to get through to them. I will never use Opodo again. Unfortunately, the airline won't issue a refund unleas it's done through Opodo”

Helpful Report

Posted 4 years ago

“My family and I were supposed to be going on holiday on the 25th March. I had checked the airline status and seen that all the flights were cancelled. Opodo emailed me on the 23rd March and asked me to contact them urgently on a provided number. It is now the 1st of April and I have still not managed to contact them...the one time I was put in a queue I was on hold up to 3.5 hours before being cut off. In light of no contact with Opodo on the 24th, the day before the flights were scheduled I contacted the airline directly who organised a full refund there and then which took less than 10 minutes. The only problem is the refund went straight to Opodo not me as they are the booking agent. Needless to say from the other reviews here I haven't had the refund from them and still cant contact a person. Next step is to call my credit card co and if that is no help then small claims it is.”

Helpful Report

Posted 4 years ago

“Do NOT use these guys. In case of issues with your booking they are impossible to contact, only a landline in UK. Email and live chat are not available at this time - what a surprise! My flight was cancelled due to COVID-19. I should have read the reviews before using these guys. TIP: it may cost more, but book directly with the airline.”

Helpful Report

Posted 4 years ago

“No information, no contact possible whatsoever. they collect money and that is all. Be carefull! Never use this crooked website. It is a alias for antoher site, E-Dreams. Do not go there either because all you get are E-Nightmares.”

Helpful Report

Posted 4 years ago

“I was told that my refund was being processed for the past 21 days only for the agent to say that they didn’t have the right details and now I have to wait for another 90 days to receive a confirmation email. I’ve spent 2 hours waiting to get through to somebody and every time i do it seems like i just keep going in circles. AVOID AT ALL COST! that’s my £1300 gone”

Helpful Report

Posted 4 years ago

“Why can I not put zero stars for one, the most shocking customer care, zero communication, app is miles behind the times, still shows as confirmed when flights have been cancelled. Dana Dunne needs arresting and thrown in court to answers the shocking behaviours of this company. WILL NEVER SPEND A SINGLE PENNY AGAIN EVER.”

Helpful Report

Posted 4 years ago

“Terrible company, avoid them at all! No costumer service, they don't deserve even one star, just don't give ur money to them, not now not in a future!”

Helpful Report

Posted 4 years ago

“Not even worth any stars at all. Rubbish company! saying they can only offer voucher or amendment of flights amidst airline company saying they can offer a refund. What a total fool! In short they want your money still. Don’t use OPODO”

Helpful Report

Posted 4 years ago

“Dreadful company. I held on for 2 hours, got through and they refused to change the date on my ticket even though the airline was allowing it so effectively losing my ticket and money. My son is stranded abroad because his return flight has been cancelled and you can’t get through.”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,742 reviews