Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, Let me start by saying that I'm totally disappointed with Opodo because: 1. My flight was officialy cancelled from Thursday and Opodo is wishing me today,on the 'Manage booking' section "Congratulations, enjoy your trip" 2. I've requested a change if dates on my trip from Tuesday and on the app,at this very moment,it's showing me that "the request is still processing",when my flightbwas suspened from Thursday. 3. Wizz Air emailed me twice to notify me about the cancellation. They told me to log in into my account and to choose a way to be refunde. When I logged on Wizz Air,they told me that if I booked my trip with an agency,the agency will act in my behalf. Now...I feel sorry that I didn't book this flight with Wizz Air directly because,by now,I would've had my refund. I TRUSTED OPODO TO ACT IN MY BEHALF BUT THEY DIDN'T EVEN CONTACT ME TO TELL ME MY FLIGHT WAS CANCELLED. EVEN MORE,THEY'RE WISHING ME TO ENJOY MY TRIP. ICAN'T ENJOY MY TRIP,BECAUSE IT WAS CANCELLED. YOU ARE A JOKE”

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Posted 4 years ago

“Do not use opodo!! My refund is overdue, it has been more then 90 days and no contract, email or any information from opodo. They are deliberately holding people's money and blaming the airline's for it, while they most probably are using it in their interests. Hope they get wath they deserve! If anyone is reading this review, please think twice and book directly with the airlines / hotels.”

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Posted 4 years ago

“What a bunch of ripoff artists. Charging admin fees for services that were never provided...”

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Posted 4 years ago

“I asked for a refund since April, until now, I couldn't have even one person who answers my phone. We bought insurance cancellation to all causes when we canceled the flight during the pandemic, they told us actually the insurance doesn't cover the pandemic, does this make any sense? In the contract, it didn't mention it at all. We ask for a full refund instead of changing our flight as we don't know when we'll travel again, well, they just simply ignore us. Nobody answers the phone to sort it out. We understand it's a difficult time, but at least, Opodo should call their clients or answer the call and sort it out, not ignoring their clients. People are getting angrier with this kind of treatment. You are going down if you keep treating your customer like that. You don't even deserve 1-star YOU SCAM!!”

Helpful Report

Posted 4 years ago

“- They refuse to refund the cost of flights which were cancelled due to Covid-19. - The airlines have refunded Opodo however they are not passing on the refunds to the customers who actually purchased the tickets. - They are essentially stealing their customer's money, stating that it's their policy. - An awful and dishonest company with shady business practices. By far the worst travel agency that I have ever encountered.”

Helpful Report

Posted 4 years ago

“FIVE MONTHS waiting for the refund! 30+ calls! Lies and useless agents I have NEVER experienced such a poor customer service as at this company! I had my flights cancelled and a refund APPROVED on the 7th of FEBRUARY. Until this day I received NOTHING! I keep calling them constantly (approx. every 5 days) since the Opodo's policy advices to reach out if the refund hasn't been processed within the 90 days..to just hear the same thing over and over "Wait 72 hours". I am literally sick of this sentence by now. As I know it means nothing, cause nothing has ever happened after those 72 hours!! ..Until I call again to just hear the same empty promises. Its unacceptable! I even had to call the airlines myself (as at first they were trying to lie and blame in on the airline). The airline though confirmed they processed the refund from their side between 1st and 7th of March! So OPODO is holding the money and refusing to refund. And they keep trying to LIE to me every time, until I mention that I have an email confirmation about my refund being processed by the airline via BSP. Only after I mention this, they admit they received it, but its being held. WHY!!! OPODO, CAN YOU REACT?! And put me in touch with someone COMPETENT? Not the call centre agent who would just tell me to wait 72hours! I am gonna lose it if I hear it one more time! I have been waiting for almost FIVE MONTHS! And called you 20+ times since the 90 days limit expired! DO SOMETHING! Please! You can't treat your customers with such disrespect!”

Helpful Report

Posted 4 years ago

“Due to Covid 19 I am authorized for a refund. The company has failed all lines of communication to usher that request.”

Helpful Report

Posted 4 years ago

“We requested a refund due to Covid19 and have yet to hear anything about our refund. We have tried communication via email, text, messenger, and phone. My husband has gone as far as visiting a local agency in England but to our dismay another dead end. These people should be investigated and closed for fraudulent activities. I want justice!”

Helpful Report

Posted 4 years ago

“Tickets booked July 2019 for flights to Australia in March 2020. Flights cancelled. Refund requested. Request acknowledged April 9th. Since then....nothing. No contact number. No possibility of talking to anyone human. My request is not even being processed. £1880 of my money. Gone. Never again.”

Helpful Report

Posted 4 years ago

“The worst of the worst travel agency to use. Very unresponsive about refunds, stopped taking calls abd even disconnected all their phone numbers.”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID THE WORST COMPANY EVER SCAM FRAUD AND LYIERS. THE CHEAT I PAID A FLIGHT TICKET OF 2500 EUROS. ITS WAS CANCELLED. I NEEDED TO BUY AGAIN. I BOUGH AGAIN SINCE I MUST LEAVE.I WENT TO THE NEXT CITY. I WAS STOPPED THERE CAUSE I WAS SUPPOSE TO STAY IN QUARANTINE IF I WANT TO CONTINUE TO TRAVEL. SO ALL THE OTHER FLIGHTS I ASKED REBOOKING. I HAD TO AGAIN A NEW FLIGHT AND SPEND AGAIN CAUSE I WAS STUCK IN THE AIRPORT FOR A WEEK WITH THEIR FLIGHTS. AFTER I GOT TO MY THIRTH CITY I APPLIED FOR REBOOKING ON 8 TH OF JUNE AND THEY WERE SUPPOSE TO ISSUE ME A REBOOK DATE NOW THEY ARE LYING TO ME THERE ARE AVAILABLE FLIGHTS BUT THE FARE AND THE ORICE IS NOT AVAILABLE TO REBOOK IT. IF THERE IS AVAILABLE FLIGHTS HOW VAN THE FARE NOT NE AVAILABLE UNLESS THEY ARE LYING. THE WORST NIGHTMARE TRAVELLING EVER I HAD IN MY LIFE.ON TOP OF IT THESE WERE MONEY I BORROWED TO BUY A FLIGHTS TICKETS NOW I AM SUPPOSE TO TRAVEL AGAIN AND THEY ARE CONSTANTLY LYING THEY CANT REBOOK MY FLIGHTS EVEN I HAVE FLEXIBLE TICKETS AVAILABLE. AND ON TOP OF IT WHEN I ASKED TO ONLY CHANGE THE DATES BUT INSTEAD OF HELPIMG ME WITH AVAILABLE DATES THEY SAID THEY CANT REBOOK THE FLIGHT AND I HAVE BEEN CANCELLED THE FLIGHTS VOLUNATIRILY SO THEY WONT NEED TO ISSUE A REFUND. THE WORST NIGHTMARE EVER.ON TOP OF IT I AM STUCK NOW ON ANOTHER COUNTRY WITH TWO DAYS TO TRAVEL AND UP TILL THEN I CAN STAY WITH VISA.PAID HOTEL UNTIL THEN AND I WAS SUPPOSE TO TRAVEL ON 27 AND THEY ARE CONSTANTLY AVOIDING MY CALLS AND WHEN THEY DO CALL AFTER 30 MINUTED WSITING THEY LIE TO ME LIKE THEY CANT REBOOK THE FLIGHTS EVEN IF YOU HAVE AVAILABLE FLEXIBLE TICKETS CSUSE I HAD TO TRAVEL AGAIN. SO NOW BECAUSE OF THEIR LIES SCAM FRAUD I WAS STUCK IN THE FIRST CITY CANCELLED FLIGHTS BOUGHT A NEW FLIGHT.IN THE SECOND CITY BOUGHT A NEW FLIGHTS AGAIN SINCE IT WAS CANCELLED AGAIN. AND I WAD STUCK IN THE SECOND CITY FOR ONE WEEK UNTIL I LEAVE YO THE NEXT STOP THE THITH CITY WHERE I AM STAYING 14 DAYS IN QUARANTINE AND NOW THEY ARE LYING TO KE AGAIN LIKE I CANT REBOOJ THE FLIGHTS LIKE A STUPID JOKES.IT SHOWS AVAILABLE FLIGHTS BUT IT DOESNT SHOWS THE FARES AND THE PRICE TO REBOOOK IT AND I ONLY HAVE TWO DAYS TO TRAVEL AND I MUST LEAVE CAUSE I GABE HOTEL FOOD AND VISA UNTIL THEN I CANT STAY LONGER WITHOUT PROBLENS. NOW THEY ATE SAYING LIKE I HAVE CANCELLED MY FLIGHTS VOLUNTARILLY AND THEY DONT HAVE TO APPLY FOR REFUND LIKE SVAMM AND FRAUDS AND LYRIERS AND I APPLIED 20 DAYS AGO FOR REBOOK OF MY FLIGHTS AND NOW AGAIN ON MY THIRTH STOP I AM SUPPOSE TO BUY A NEW FLIGHTS TICKET. PLEASE IF YOU WANT TO BUY A FLIGHT TICKET DO NOT DO THE SAME MISTAKE AS I DID TO BUY A FLIGHT TICKET FROM THEM CAUSE YOU EILL BUY A NEW FLIGHT TICKET ON EVERY STOP YOU WILL BE STUCK ON EVERY SINGLE STOP ON EVERY AIRPORT WITH A WEEK OR TWO AND STILL NEED TO BUY A FLIGHT TICKET IF YOU WANT TO GET TO THE NEXT ONE ON TOP OF IT EITH BORROWED MONEY PLEASE MAJE SURE YOU BUY YOUR FLIGHT TICKETS DIRECTLY FROM THE AIRLINE COMPANIES CAYSE THIS IS THE WORST NIGHTMARE TRAVEL AGENCY SCAM FRAUD LYIERS YOU WILL BE DEALING WITH AND THEIR INSURANCE AND THEIR FLIGHTS DOESNT MEAN ANYTHING ITS JUST TO STEAL YOUR MONEY.AND ON TOP OF IT I BOUGHT EVEN TWO SUITCASES WITH THE FLIGHT TICKETS AND NOW AGAIN AT LADT I AM STUCK WITH 48 I NEED TO LEAVE FROM THIS CITY CAUSE I WONT HAVE VISA AFTERWARDS PAID HOTEL UNTIL THEN NO REFUND YET NOT VOUCHERS ONLY GOT FLEXIBLE DATE CHANGE TICKETS BUT WHEN I WAMTED TO CHANGE THE TICKETS EVEN I HAVE IT UNTIL ONE YEAR I CANT REBOOK IT THEY DO NOT REBOOK KY FLIGHT AND THEY LIE TO ME AND EVEN I BORROWED 3000 TO PAY FOR MT FLIGHTS TWO HOTELS IN DIFFETENT CITIES WHICH COST ME MORE THAN 1000 EURIS PLUS TAXI FOOD AND OTHER DAILY EXPENSES NOW I AM STILL STUCK AGAIN IN A FOREIGN COUNTRY WITHOUT A TICKET WITH FLEXIBLE TICKETS THAT THEY DO JOT WANT TO REBOOK MY FLUGHTS EVEN I HAVE THEM AND THEY WANT TO STEAL THE MONEY FROM THE FLIGHT TICKETS AND KEEP IT FOR THEMSELCES LIKE I HAVE CANCELLED MY FLIGHTS WHEN I ONPY ASKED CHANGE OF DATES AND WAITED 20 DAYS FIR THE CHANGE WHICH THEY ARE NOT DOUNG IT NOT BECAUSE THEY CANT BUT NECAUSE THEY ARE LYIERS SCAMMERS AND FRAUDS AND THEY DO NOT WANT TO REFUND THE MONEY AND WANT TO FIND A WAY ON TOP OF IT TO KEEP THE MONEY FOR THEMSWKVES. NOW ON TOP OF IT STUCK ON THE AIRPORT WITH TWO DAYS I MUST LEAVE OR GET SETLRIOUS CONSEQUENXES IF I PASS OR OVERSTAY AND THEY DO NOT CARE.AND WHEN I CALL THEM I WAIT 30 MINUTES FOR ANSWER AND WHEN THEY ANSWER IT SEEMS LIKE IT S THE SAME PERSON ONE BOY AND ONE GIRL ONPY THEY SAY DIFFETENT NANES SO YOU WILL THINK YOU TALK WITH DIFFETENT PERSONS BUT ACCTUALLY YOU ARE TALKING THREE TIMES WITH THE SAME PERSON LIKE I CALLED THEM TONIGHT THREE TIMES AND THE TIMES THEY SAID DIFFETENT NAMES EVEN ON DIFFERENT PHONE NUMBERS BUT THE THREE TINED THE VOUCE AND THE OERSON WHO WAS TALKING WITH ME WAS THE SAME PERSON. EVEN IF YOU CALL THEM ON ANT PHONE THEY ARE JUST VIRTUSL PHONES CONNECTED WITH SOME EXPENSIVE TARIFF TO TAKE FOR CALLING THEM NOT RESPINDING TO YOU CAUSE THERE ARE ONLY TWO PERSONS WHO ANSWER THE PHONES NOT DIFFETENT ONES AND THEY ALWAYS SAYS THE SAME THING AND THEY WILL TRY THE BEST FOR YOY NOT TO USE THE FLIGHT TICKETS YOU ALREADY HAVE GET REFUND OR REBOOK OT BUT BUY A NEW ONE WHICH THEY WILL DO THE SAME CANCELLATION REBOOK OR REFUND AND YOU WILL END UP IN THE SAME POSITION AS I AM WRITING THIS HORRIFING TERRIBLE APPEALING THE WORST EXPERIENCE EVER IN MY LIFE EITH ANY TRAVEL AGENGY NOW WITHOUT A FLIGHT TICKET WITH SPEND MONEY FOR TWO HOTELS IN TWO DIFFERENT CITIES AND STILL STUCK NOW WITHOUT A FLIGHT TICKET WITH THE ONLY ABAILABLE OPTION TO BUT A NEW FLIGHT TICKET DIRECTLY FROM THE AIRLUNE AND ORAY THE LORD THAT FINALLY AFTER 25 DAYS TRAVELLING OR 35 DAYS TRAVELLING AS MUCH COSTED ME TIME AND EXTRA MONEY I WILL BE ABLE TO GET TO MY FINAL DESTINATION.THE ONLY PRIBLEM IS WHERE I AM SUPPOSE TO GET 3000 EUROS AGAIM FOR MY FLIGHT TICKETS WHICH TURN OUT YO BE 6000 TO 7000 EUROS EXPENSIVE FLIGHT . I WOULDVE BEEN SAFE IF I BOUGHT A FIRST CLASS DIRECTLY FROM THE AIRLINE THAN I BOUGHT EVER A FLIGHT TICKET FROM THEM BUT THIS IS WHAT THE PANDEMIC HAS DONE TO SOME PASSENGERS A LONG ONE MONTH TRAVELLING WITH 8 TH CANCELLED FLIGHTS CHANGED FLIGHTS AND REBOOK HOTELS TAXIS FOID EXTRA EXPENSES QUARANTINE AND STILL NO FLIGHT TICKET UNLESS YOU BUT A NEW FLIGHT TICKET MAYBE YOU WILL BE ABLE TO GET TO YOUR DESTINATION. TO CALL THEM IT SHOULD INLY TAKE 1 EURO FOR 1 HOUR BUT SOMETINES THEY ARE CONNECTING THEY OWN PHONE WITH SONE OF THESE VIRTUAL PHONES AND THE PRICE YOU WILL PAY TO CALL THEM ITS MUCH MORE HIGHER THAN THE REAL ONE. DO NOT TRUST THEM AVOID THEM THEY ARE SCAMMERS THEY ONLY WAMT TO STEAL YOUR MONEY AND YOU WILL TRAVEL ONE MONTH TO GET TO YOUR FINAL DESTINATION IF YOU ONLY BUY NEW FLUGHT TICKETS IF NOT YOU WILL BE STUCK IN SONE AIRPIRT DESTINATION WITH ALL YOUR SUITCASES NO FLIGHT TICKETS PROBLEM WITH IMMIGRATION BECAUSE OF THEM WITH OVERSTAY AND A LOT OF EXTRA HOTELS TAXIS AND EXTRA EXPENSES AND STILL THE INLY SALVATION FROM THE ENTIRE HORRIR KOVIE LOOK ALIKE HORRIBLE NIGHTMARE TRAVELLING WILL BE IF YOU PRAY THE LORD EVERYTHING TO GO WELL WGEN YOU WILL HABE EXTRA MONEY AND BUY A NEW FLIGHT TICKET DIRECTLY FROM THE AIRLINE. THE ONPY SALVATION FROM THESE SCAMS FRAUDS LYIERS AND HORRIBLE TERRUFING CRIMINAL GROUP WHIXH IS ONLY LEADED BY THREE PEOPLE DO NOT BELIEVE THAT DIFFETENT PEOPLE ARE ANSWERING THE CALL. ITS ONLY THREE PEOPLE ONE BOY ONE GIRL AND ONE LEADER AND THEY CONSTANTLY TELLING YOU DIFFERENT VERSION UNTIL THEY STEAL YOUR MONET AND OEAVE YOU STUCK IN ANY AIRPIRT IN ANY FOREIGN COUNTRY IT DOESNT MATTER TO THEN HOW LONG SND YOU WILL BE SHAKING CRYING AT LOUD SCREAMING CURSING EVERYTHING AROYND YOU AND YOU WILL NOT HAVE HELP CAUSE NOT ONLY YOU WONT HAVE THE TICKET BIT YOU WONT HAVE THE MONEY TO BUT A NEW FLIGHT TICKETS WITHOUT GETTING INTO PRIBLENS BECAUSE IF THEM WITH THE IMMIGRATION OFFICERS TOO. PLEASE PLEASE PLEASE I ASK YOU AVOID THIS TRAVEL FAKE AGENCY WITH THREE PEOPLE WHO ARE JUST STEALING MONEY AND I THINK THEIR REAL ADDRESS IS IN HONG KONG. BLESS YOU AND I HOPE YOU WILL JOT BE IN THE SAME POSITION AS I AM SHAKING AND TRYING TO FIGURE OUT A WAY HOW THE HELL ON EARTH I WILL LEAVE TO GET TO MY DESTIONATION AFTER TRAVELLING 25 DAYS IMCLYDING 14 DAYS QUARANTINE AND I HAVENT GOT EVEB TO THE MIDDLE OF MY JOURNEY. PLEASE PLEASE PLEASE AVOID THESE SCAMMERS FRAUDS BASTRADVTHEY ARE KOTHING BUT LYIERS DO NOT PUT YOURSRLF AND BORROWED MONEY IN THE SAME BIGHTMARE CIRCLE AS I AM STUCK NOW AGAIN IN THE MIDDLE OF MY TRAVELL AND ON TOP OF IT WITHOUT A FLIGHT TICKET. YHE WORST NIGHTMARE HORRRIBLE TRAVEL AGENCY EVER. PLEASE PLEASE PLEASE AVOID THEM AND BLICK THEIR EXISTENCE FROM BOOLING EVER IN YOUR LIFE A FLIGHT TICKET WITH THRN IF YOU DONT WANT TO HAVE THE SAME OR WORSE EXOERIENCE LIK I HAVE IT RIFHT NOW AND I HAVE NO IDEA HOW I WILL GET TO MY DESTINATION. GOD BLESS YOU ALL THEY DESERVE --------------------------------------------------------------------------1000000000000000000 STARS THE BIGGEST SCAM FRAUDS HORRIBLE NIGHTMARE LIKE EXPERIENCE YOU WILL GET WITH OPODO AND EDREAMS. IF YOU HAVE THE OPTION DO NOT EVER BOOK AMY FLIGHT TICKEYS WITH THEM NOT EVEN ONE SINGLE ONE IF YOU DO NOT WANT TO GO THROUGH THE SAME OR EORSE EXPERIENCE AND YOUR MONEY WILL BE GONE ON TOP OF IT AND STILL YOU WILL BE STUCK IN THE MIDDLE OF YOUR JOURNEY IN SONE AIRPORT WITH PROBLEMS EVEN WITH THE IMMIGRATION BECAUSE OF THEM. DO NOT BELIEVE THEIR OTHER PHONE NUMBERS THEIR COMPANT MAID HEADQUATER IS IN HONG KONG BIT THE REAL ADDRESS IS PROBABLY INDIA WITH THREE PEOPLE WORKING ONLY AND ANSWEING THE PHONE THAT IS WHY YOU WULL WAIT 30 MINUTES JUST AN ANSWERS AND THE PHONE NUMBERS ARE BOUGHT VIRTUAL PHONE NUMBERS WHO LEAD TO EXPENSIVE TARIFF JUST TO TALK WITH THEM AND YOUR PROBLEM WULL NOT BE SOLVED. GOD BLESS YOU ALL AND KEEP YOU FROM HARM AND HORRIBLE TRAVEL AGENCIES SCAMMERS AND FRAUDS AS OPODO AND EDREAMS. THANK YOU”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH THIS COMPANY! Literally the worst service, I've been waiting for an update on cancelled flights for over 3 months. In the meantime, they have actually received the refunded money in full. You'd think that I might be notified or asked whether I'd like this to be refunded, but you would be wrong. If you wait on their chat site you won't get anywhere (2 hours and counting), their phone line 0 207 660 2215, they cancelled their normal number. Please if you're thinking of booking use any other website or go direct.”

Helpful Report

Posted 4 years ago

“Do not book with this cheating company. They take your money but do not refund when flights are cancelled. They are impossible to contact. Telephone numbers shown on their website are unobtainable and emails are returned as not reaching them. I even paid extra for cancellation insurance, all to no avail. It is time this lying, cheating company was stopped! I would have given them no stars if it was possible.”

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Posted 4 years ago

“Opodo cares about money only, not about customers. Shame on you!!!!”

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Posted 4 years ago

“hey Shitty website. They take commission and that’s all they care about. They dont help,I have been removed off a flight that slot exists, for a higher fare. Lesson learned, never again. phone numbers don’t work, they do nothing. Last time I will use Opodo and I recommend the same for all.”

Helpful Report

Posted 4 years ago

“You bastards! You crooks! You fraudsters! My flights got cancelled and you won’t give me my money back. You took my in good faith. The National press will hear about Opodo trust me.”

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Posted 4 years ago

“NEVER BOOK WITH THIS COMPANY! I booked flights with Opodo and since Corona Virus have been horrible! All my friends who booked with other companies were given refunds straight away. Opodo stopped all their customer support services. Only when I found a contact number on Facebook, did I manage to call someone. They promised a refund within the next 2 days, when I didn't receive it (I waited 9 days) I tried to call back and they had blocked my number!! I then had to use my friends phone (which worked) to call them. I still haven't received payment.”

Helpful Report

Posted 4 years ago

“Scam artists... don’t even try getting Cashback from... them”

Helpful Report

Posted 4 years ago

“We have been trying to contact Opodo and they will do nothing to accommodate. Everytime I have rang their contact number it has hung up on me automatically. We are getting in touch with our National agency board about this.”

Helpful Report

Posted 4 years ago

“I do not want to give even 1 star Booked flight 2nd June They cancelled 3RD OPODO did not email to tell me it was the actual airline that contacted The only contact you have with OPODO is a premium rate number which has cost me £168 over 2 days to try and rebook They requested an extra £461 to move to the next day flight and said although the website says book with confidence insurance this doesn't count while in a pandemic DO NOT BOOK WITH OPODO I recommend booking with the airline because at least they will help with refund Told I cant have refund I cant have vouchers ...I can only rebook in the future upto December2021 HOW ARE THEY GETTING AWAY WITH THIS ….ITS THEFT”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,770 reviews