Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For your sake, DO NOT EVER USE OPODO.”

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Posted 2 years ago

“Opodo said my flight had been canceled by the flight operator I asked for a refund but Opodo refused to send the money they owe me £783 I have tried their on line chat and was told a pack of lies, they said my refund was on its way but it never arrived. beware don't use this company, they are rip of merchants.”

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Posted 2 years ago

“I booked with Opodo to KL via Doha. Initially there was a 4 hour stopover then 7, then 15 hours! I talked online to an agent and asked for to find earlier flights with better connections. They still haven’t got back to me and said I would get less than half the flight cost back if I wanted a refund. The app still has my original flight booking 11 hours later. After reading the other reviews I’m worried I’m not on the flight.”

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Posted 2 years ago

“You charged me £60 for prime saying you saved me money . I booked again and compared you with Ryan air and you was more expensive Evan tho you charged me for prime with no refund . Total scam not behind the door not happy will bad mouth you to everyone as you are a total blah and scam”

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Posted 2 years ago

“The worst ever experience I had. I was left with my family without any support when the airline cancelled my last flight leg to my final destination. Even though I bought flexible tickets, I was told later that I could not make any changes to any of my return flights. AVOID, DO NOT BUY YOUR MONEY WILL BE TAKEN WITHOUT ANY VALUE.”

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Posted 2 years ago

“Con company, be careful you don't click the wrong thing or they will sign you up for a £59.99 per annum service that you didn't ask for with no way of being refunded. With regards to their service, they cancelled my flight to brazil, then offered me a replacement that would take 7 hours longer for the same cost.”

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Posted 2 years ago

“it is so good to see people are reading these reviews about OPODO/EDREAMMS and after reading them they decide not to book with this scam company it is the only way to stop them DO NOT BOOK ANYTHING WITH OPODO/EDREAMS they have scammed and robbed so many people thank you to this site for exposing this scam i am still waiting after 2 years for my refund they are thieves”

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Posted 2 years ago

“I was about to paid 4810 just now but I change my mind to see bad reviews, no holiday this high season period. Good luck”

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Posted 2 years ago

“Received confirmation via the app that my flights were booked for my family holiday. But then when I went to cancel my Opodo prime membership, discovered that the outgoing flight was not confirmed due to the payment being declined. Which was not true because Opodo had taken the full amount from my credit card 14 days prior. Only the return flight was confirmed (what’s the point of that?) yet Opodo kept the full amount for all flights and only initiated a refund once I’d queried the status of the booking. I will never use them again. Theives.”

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Posted 2 years ago

“Stay away from these thieves!! They sold us tickets to a flight that never existed and they ruined 3 days of our vacation that costed us 2,000 dlls and we have not yet received our money back. They make everything to delay and make you loose your patience. Once on a phone call the opodo guy on the other end of the line made me wait 30 minutes ( 18 euros) and never sent me anything. The government should shut these bandits down!!!!! They are shameless!! I am still waiting for my money. I wont let go!!!”

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Posted 2 years ago

“Opoodo never again, one star too many Opodo Prime amount 74.99 euros was deducted from my paypal account without my will and consent! As part of my booking of a flight, I did not agree to pay 74.99 euros because no options were displayed for Opodo Prime, so the customer can choose or ignore his wishes. Everything happens behind the Opodo Process This payment was not shown transparently during the booking and no strong customer authentication was required for this payment. The consumer can therefore only see the paid booking of a flight, but not the purchase of a paid "Opodo Prime" membership at the same time. She also does not respond to emails or phone calls for confirmation of termination after 12 months”

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Posted 2 years ago

“I Was about to book a flight , after reading the reviews I TOTALLY CHANGE MY MIND.”

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Posted 2 years ago

“Never got a refund of my cancelled flight. The claim status even dissapeared from my account. I called Singapore Airlines to ask for a follow up, and after cheking my flight status, they confirmed nobody claimed for a refund and that my flight was "open". Can we all report Opodo to the consumer protection of UK? They shouldn't be operating if they are scammers. I have just did it, and if we all do it we will be louder. Thank you.”

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Posted 2 years ago

“Hello, we’ve spent the last two days trying to get a confirmation email for our booking, but every time we are told we need the booking reference that can be found on our confirmation email, which we don’t have. We can’t call the help centre because they also need the booking reference, which is in the confirmation email. What can we do???!!”

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Posted 2 years ago

“Go hell opodo .. they are Thief”

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Posted 2 years ago

“Absolute joke. Paid for opodo prime without even knowing it. When they give you the price and tell you what you save. When finally paying the amount it tells you the price has changed and you pay more than all the other sites!!! Please don't get sucked in like we did 😣”

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Posted 2 years ago

“OPODO PRIME SCAM, do not buy tickets from them they will scam you.”

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Posted 2 years ago

“I have had the worst experience dealing with Opodo. They are a bunch of SWINDLERS, FRAUDSTERS and CHARLATANS. They expect me to wait 50 minutes before I can talk to an agent. They deduct 20% from the original payment for cancellation and they also tell me that I have to wait 3 months for a part payment refund. Yet they take less than 1 minute to take money from my account. They try to force my to download their app to see the progress of my refund. This is all not necessary and totally unacceptable. Please, Please avoid these charlatans at any cost, if you value your sanity.”

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Posted 2 years ago

“the worse company ever. They took money for the prime account, which has been canceled and the cancelation process was confirmed by opodo. Nobody answers my Emails for months, i am about to take the issue to the court to teach them a lesson.”

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Posted 2 years ago

“CRIMINAL COMPANY - STAY AWAY!! THE DESERVE TO GO BANKRUPT THEY CANCELLED MY TRIP ANDTHEN DIDNT REFUND ME - TOOK ME MONTHS TO GET REFUND ANF THAT I GOT IN TWO INSTALLMENTS. AM AWAITING LAST £300 TO BE REFUNDED - HAVE SPOKEN TO 7 DIFFERENT PEOPLE ON 7 DIFFERENT OCCASIONS ALL PROMISED ME REFUND WILL BE PROCESSED IN 3 -5 DAYS STILL NOTHING HAS BEEN PROCESSED. I HONESTLY WOULD NOT SHED A TEAR IF SOMEONE PHYSICALLY HARMED A OPODO EMPLEYEE THE COMPANY IS A JOKE - STAY AWAY FROM THEM FOR YOUR OWN HEALTH AND SANITY WHEVER UNS THAT COMPANY DESERVES TO GET RUN OVER BY A VERY SLOW MOVING BUS”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews