Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,741 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,741 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“do not use and instal this application , they tax you extra cost without having your agreement . do not send them your card data . very unhappy with this application”

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Posted 3 months ago

“Never ever used again opodo..they deduct money from bank account”

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Posted 3 months ago

“Thanks for reviewing Opodo. Do you shop from them often? You can review them again in 24 hours if you have a new experience. And you’re always welcome to update your latest review.”

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Posted 3 months ago

“Opodo is a fradulent company and doesn't honour what it promises. Their prime membership is a drain of money and they fool gullible customers without providing a basic minimum services. Their customer care is the biggest haux as the back office in India and the employees there didn't understand basic asks easily and waste customer's time unnecessarily without providing any resolutions. I will give a ZERO rating but had to give ONE STAR as thats the minimum here.”

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Posted 3 months ago

“They should never be used. It's basically a scam.”

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Posted 3 months ago

“a massive scam with opodo prime, the auto-renew doesn't warn you and is set to off for notifications as default. charge me £89.99 and say it is not refundable even though it for a year's of service that I will never use. don't use this scam company”

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Posted 3 months ago

“Cancellation fees and promo fro prime is done by phising. Extremely bad experiences and loss of monies with out proper justice..Stay away from Oppodo. By any means.”

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Posted 3 months ago

“I recently used Opodo in June and despite cancelling the trial over the phone 10 days before the expiration date, Opodo took the full charge for a prime subscription from my card and now refusing to refund stating it is my issue. The customer service has been appalling, I have had to send chaser after chaser emails as when you speak to the team on the phone you are made out to feel like a liar and guaranteed an investigation to get a phone call back within 2-3 days from management level. I am still awaiting this phone call. If they actually listen to the recording its is very clear that I did in fact cancel and a refund is indeed required, but they are quite happy now that they have the money in their account to ignore any facts or information sent to them and pass off the blame as mine. Be very cautious if using this company I would not recommend!”

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Posted 3 months ago

“I am writing to express my extreme dissatisfaction with a recent booking experience. I purchased a ticket for [destination] (not the cheapest option), but unfortunately, I may have made a mistake when entering the email address on my account. When I contacted customer service to request a change, I was informed it would take an unacceptable 21 days to update. While one advisor offered a discounted membership and voucher (which seemed useless given the circumstances), another advisor inexplicably signed me up for a £69.99 Prime membership without my consent. I have already disputed this unauthorized charge and sent a complaint email, but your response was simply an excuse, citing non-refundable terms. Finding myself enrolled in a service I never requested, and with limited options to fix my booking issue, is deeply frustrating. This experience has completely eroded my trust in your company. I will not hesitate to use alternative travel providers in the future, even if it means paying slightly more.”

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Posted 3 months ago

“If I could give zero I would. Unbeknown to me, I'd "signed" up to opodo prime membership when I purchased a ticket through their website in 2022. They told me as I'd opted for the 'dicounted' price, it activated my opodo prime membership. Fast forward to today, I received my credit card statement, showing a payment for a membership for oppodo prime. It was on a card that had been completely cleared so had zero owing. I called the Oppodo who told me I've had an active membership since 2022!!! So I've been unknowingly charged for 3 years without my permission! That's £210. I asked for a refund to which they responded they are unable to offer but as I good will gesture, they will give me £25 and £90 flight voucher in credit. I told them I was not happy with this and they refused any further assistance. I told them that they need to cancel my subscription immediately to which they said they can't if I'm receiving the £25- bare in mind they've just taken £70 from me on 3rd July for a years subscription! I was told I can set a reminder on my app- which I had no clue existed until today! They claim the subscription gives you discount of up to 40% on flights and hotels. Utter LIE!! I booked flights to Ireland for 2nights through another company and it was £75 return, same flights and dates on Oppodo were £140 and that was WITH my discount membership! This company is fraudulently signing people up to subscribing an auto renew membership that offers NO SUCH DISCOUNT. I will be contacting relevant companies and credit card companies to investigate further into how this illegal company can operate by being allowed to swindle money from people! Disgusting. Do not use them thinking you saving! You are not!!”

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Posted 4 months ago

“Poor service with no clear instructions on how to retrieve a card from the website. Please avoid using it. The customer service team has no idea how to retrieve the card and the management is uncooperative.”

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Posted 4 months ago

“I had the worst travel experience of my life with these guys. I'm currently in the process of filing a lawsuit against them. I would stay away.”

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Posted 4 months ago

“do not use this sit to get flights . they will charge you extra after a month or so without even telling you and without your permeation. it is a scam.”

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Posted 4 months ago

“Pentru cei car vor sa cumpere bilete de avion de pe Opodo,aveti grija ca dupa ce cumparati biletele vi se activeaza 30 zile free Triel Opodo Prime iar dupa acele 30 de zile ti se va retrage din cont automat 460 lei daca nu ii sunati sau dezactivati din aplicatie sau site.Aveti grija.Nu va dau optiunea dea a va da banii inapoi”

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Posted 4 months ago

“Do not use this company you have to open an account with them to make a booking, then it is impossible to cancel that account and they take money from your bank account. they are money grabbing scammers”

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Posted 4 months ago

“OPODO IS THE WORST TRAVEL AGENCY. THEY ARE SCAMMERS!!!! PLEASE DO NOT USE THEM ONLINE OR OTHERWISE !! AVOID OPODO TRAVEL AGENCY AT ALL COST!! THEY WILL STORE YOUR DEBIT/CREDIT CARD NUMBERS AND DEBIT YOUR ACCOUNT RANDOMLY FOR NO REASONS!! PLEASE BE WARNED!!”

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Posted 4 months ago

“I am traveling from Europe to Rio de Janeiro and because the trip was operated by 2 different airlines I decided to use Opodo as travel agent. My first flight has been canceled by the airline and the nightmare begins. I accepted the alternative offered by Opodo and did not get confirmation for 10 days. I spent hours on the phone with very polite, but totally useless people. Every time they promised 24 to 48 hours again and again. Finally, 5 days before the flight I contacted directly the airline operating the canceled flight. It turns that the alternative Opodo offered me never existed. I got confirmation from the airline for new flight very inconvenient for me, but I had no other options. Currently I have confirmation from the airline, but Opodo still doesn't send confirmation and claims that my request still pending. Never, ever will use their service again. And strongly recommend to avoid Opodo”

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Posted 4 months ago

“Poor service, poor App,”

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Posted 4 months ago

“DON’T USE OPODO!!!!! Really bad customer service and we don’t do the prime and they force you to join. And we book the flight and hotel and they will automatically charge you the prime fee and do not have email to let you know you will become prime. Please don’t use Opodo!!!!!!! So angry to using this apps”

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Posted 4 months ago

“Absolutely terrible experience with Opodo. Said part of my return flight was not confirmed and to book again and PAY again ! Said would refund but never did and the communication is non existent and very unhelpful. Eventually confirmed the flight we had already paid for direct with the airline, so why advise it was not completed and to book again. Are they at it ???? A very traumatic, upsetting and extremely stressful experience using this so called company. Never, ever again !!!”

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Posted 4 months ago

Opodo is rated 1.0 based on 1,741 reviews