Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,768 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Still takes yearly payment after cancellation!! Thieves thieves thieves!!”

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Posted 4 months ago

“Worst experience ever! Would never recommend. I booked a flight through the Opodo website. However, once I received the email confirmation, there was an additional NEVER MENTIONED OR ADVERTISED 78,10 "Opodo charge". This charge is neither advertised to the customer, nor explicitly approved when the payment is made. Thus, this is an illegal charge. There is no customer consent, the customer is not informed until the receipt comes. Then, the only "solution" offered for this abuse is the "Prime discounts" you "earn", and a voucher for practically the same amount you are being charged for.”

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Posted 4 months ago

“To be honest if there was a no stars option that would be it. They renewed membership two months after I cancelled. Have phoned 3 times to get a refund. Customer service people quite pleasant but no help. Promise refund within 3 days...almost a month later and still waiting. Opening offer very competitive, subsequent searches found them more expensive than others. DO NOT sign up, you will be disappointed ☹️”

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Posted 4 months ago

“I booked a flight using 14 days free trial for prime membership & when I called to cancel within 14 days they said No because few years ago I already had free trail prime membership which is correct however they are misleading people in buying 14 day free prime membership, my argument is that they should make this clear. Still debating this with them!!!”

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Posted 4 months ago

“Terrible experience when tried to unsuscribe from the opodo prime AVOID THIS PLATFORM”

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Posted 4 months ago

“I booked a car rental in the Faroe Islands. When I turned up at the appointed place it had closed down and they didn't bother to tell me! Someone from the company arranged an alternative from the only place nearby but it cost three times what I had paid for the original booking. It has taken me two months to finally get them to refund the original booking and they're now ignoring my emails where I ask them to reimburse the extra cost I had to shell out due to their mistake. Their customer service is completely useless and they don't even bother to answer emails. I will never make the mistake of booking with Opodo ever again.”

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Posted 4 months ago

“Booked a hotel. Parking was included in the description. When arrived, found out that hotel does not have a parking. Opodo Customer Service just informed me that they are not responsible if description doesn't match.”

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Posted 4 months ago

“Am achizitionat doua bilete de avion prin ei si dupa 15 zile am observat ca mi-au fost retrasi 89.99 euro din cont fara acordul meu, este o inselatorie si nu recomand nimanui sa foloseasca serviciile Opodo sau cum se numesc acesti escroci. Opodo = Hoti , ESCROCI, VAGABONZI”

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Posted 4 months ago

“Use at your peril. You apparently haven't booked a flight you've signed up to a subscription. I now have a 90 annual membership I can't cancel or have refunded as it's what has been set up. I have tried to sort it out with them . I can't remove my bank account details I cannot cancel my membership. And can't get a refund. If you book anything with them take this number down 0207660 8565 you'll definitely need it. Also this email service full stop clientprime-uk at contactedreams full stop com Good luck 🍀🤞. But I'd make sure you dispute it with your bank too as they advised on a recorded call the payment will come out again the following year Date of experience: 10 August 2024”

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Posted 4 months ago

“Most unprofessional travel agent I have ever worked with. Airline company charged my 50 EUR because they failed to perform online check-in on my behalf. No answer to my complaint until I decided to share my experience. And then, the pretend I didn't contact them, a lie. Strongly suggest to avoid them.”

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Posted 4 months ago

“They automatically enrolled me into prime whatever without my consent and debited me twice this morning 180 pounds with me authorizing it”

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Posted 4 months ago

“Cancelling prime is overly complicated and should be illegal”

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Posted 5 months ago

“forcing opodo prime, charging 100€ per year for nothing, cant cancel”

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Posted 5 months ago

“The memebership is a scam - very hard to cancel and refuse to give you your money back even - no warning no cooling off - in fact pretty close to stealing. Customer service hide behind nonsense about tiny small print about everything being non refundable. AVOID”

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Posted 5 months ago

“I booked a flight online through Opodo with the British airways and it was not a cheap flight and before I knew it they send me an email charging me for membership that I was not aware of. There was no email before hand to let me know that I have subscribed. I had no idea that booking through them meant that I had to pay extra money for membership. This was a big con and I am disgusted with their practices. This was the email they sent me: We have received your payment of £ 89.99 for your annual Opodo Prime subscription. Your Prime account membership has been successfully renewed and is valid until 05-08-2025 so you can keep enjoying your Prime benefit. I did try to get my money back but they were adamant there was no refund. Please do not book through them again. The ticket to Turkey together with the membership cost me almost around £750. It would have worked cheaper if I have booked directly with British airways.”

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Posted 5 months ago

“Not transparent. Unethical. I felt tricked. Scam company I paid about £40 more for the Opodo Super Flex ticket which allows some flexibility for changes / cancellations. Two days later, they inform me that another £89.99 would be debited from my card unauthorised. The reason they gave (very complex and makes no sense) is that at time of purchase I was auto-discounted £49 for their 'prime discount'. They said that because I had a similar prime discount from them on one occasion 3 years ago (which I don't remember), I was no longer eligible for the auto £49 discount. And so they were debiting me for £89.99 for a membership fee for a year that would permit the £49 discount. They are refusing for me to either cancel their membership fee of £89.99 and pay the £49 discount, now that their non-transparent sales methods are exposed. They are also refusing for me to cancel the tickets, on the grounds that they are now more expensive than what was apparent at time of purchase. If their can detect a customer as a returning customer after the sale, surely their technology can identify the customer at the point of sale so that the customer will be aware of what they will be charged.”

Helpful Report

Posted 5 months ago

“I recently had a deeply disappointing experience with Opodo that I feel compelled to share. If you are considering using this service, I urge you to think twice. Here’s why: Unauthorized Prime Membership Enrollment and Charges Despite carefully opting out of their Prime membership while booking, Opodo signed me up anyway. Worse still, they charged me twice without my consent: £59.99 last year and £69.99 this year. This happened without any clear warning or permission, which is nothing short of a deceptive practice. Difficulty in Canceling Prime Membership Attempting to cancel this unauthorized membership turned into a nightmare. Opodo requires you to call them directly to cancel Prime, a process that’s deliberately made as difficult as possible. When I finally got through to an agent, I was told I would not receive a refund for the unauthorized charges. They offered only to cancel the membership moving forward, which felt like adding insult to injury. Misleading Prime Membership Benefits Opodo markets their Prime membership as offering the best travel deals, but I found this to be misleading. I easily found cheaper options on other, more reputable websites. Their claims of savings are false, and the supposed benefits of Prime membership are, in my experience, nonexistent. Questionable Reviews on Trustpilot The positive, 5-star reviews on Trustpilot appear highly suspicious. It’s hard not to believe that these glowing reviews might be fabricated by Opodo’s own staff to lure unsuspecting customers into their trap. The contrast between these reviews and my own experience is stark. A Final Word: Avoid at All Costs Opodo’s practices are nothing short of a scam. They lure you in with promises of savings, only to charge you annually for a membership that offers no real benefits. Their customer service is abysmal, designed to frustrate you into giving up on getting your money back. It’s shocking that a company like this is still operating. If you value your money, time, and peace of mind, I strongly recommend avoiding Opodo altogether. There are plenty of legitimate travel booking websites out there that offer better deals, transparency, and respect for their customers.”

Helpful Report

Posted 5 months ago

“Called to cancel in plenty of time. The agent on the phone tried everything to keep me as a member including offering 50%off and vouchers. I said I wouldn’t accept this but to email be any details so I could consider later. They didn’t cancel my membership and charged me!!”

Helpful Report

Posted 5 months ago

“They will draw you in with a free trial and then it is a nightmare to unsubscribe. You are unable to delete your payment method. They will charge you £70 year for nothing. The flight deals aren't even that good either!”

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Posted 5 months ago

“do not sent to opodo your bank details , they will automatically charge you an extra fee for opodo prime wihout your consent . 1 payments taken out of my account one month after my travel . they charge me for a service opodo prime subscription, I didn't ask for and not using anymore opodo ! difficult to delete my data from they platform . I marked as fraud I blocked my bank account , they will take you money out of your account without permission 😡 please take good care when you instal and use this travel application , they will automatically charge every year an opodo prime subscription and take money from your account. You can find via internet many people confronted with this bad experience Date of experience: July 15, 2024.”

Helpful Report

Posted 5 months ago

Opodo is rated 1.0 based on 1,768 reviews