Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,744 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,744 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunatelly I can’t give less than one star !! Worst company I ever had to deal with. They cancelled my return flight by human error and I only found out when I reached the airport at the check in desk ! I had insurance so I called Opodo straight away and they said I had to wait until the following day to get a new ticket and they didn’t even offered me a place to stay , I think is important to say that I was in an airport in Zanzibar ... finally and thanks to the amazing staff from Quatar airways I managed to put them on the phone with opodo and get my situation sorted . On my original booking I had a 2 hour Stop half way but when they gave me the new ticket they gave a waiting stop of 14 hours , again no place to stay NOTHING !! Also the 3 hours I was on the phone with them cost me a lot of money !!”

Helpful Report

Posted 5 years ago

“Trying to see why they have sent me an email saying complete your booking when I have a confirmation email telling me my booking is complete! Rang their painful call centre number and after the usual press 1 for .......etc etc eventually was advised your call will be answered in 2+minutes . 13 minutes later the mind numbing Muzak finally broke my spirit and I have up! First time I have used Oporto and based on this one experience definitely the last!”

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Posted 5 years ago

“I’ve booked a flight from London UK to Tasmania Australia for the end of this January, a flight requiring 2 long haul flights and 1 short haul flight from Melbourne to Tasmania. I recently called to enquire about upgrading my ticket and I got little effort from Opodo customer services. I was simply told that because the short haul flight didn’t have multiple seating option than I couldn’t make any changes to my ticket despite amendments no doubt resulting in much more money for Opodo. It was a classic “computer says no” phone call. I registered a complaint in Jan 3rd and no one’s even contacted me to acknowledge it. If you want flexibility and good after sale service, then I would definitely not recommend Opodo! Let’s see if they bother to contact me. Terrible service. Rhys Berry”

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Posted 5 years ago

“They get you in on a low fare, then wait 24 hours to “confirm” your booking at which point they say the fares have increased (doubled in our case). It’s a scam company with false advertising and poor service. Avoid at all costs and just book through the airline themselves”

Helpful Report

Posted 5 years ago

“i had the worst experience ever with this company i travel a lot and this was another birthday booking so booked with opodo norwegian airline business class first when i booked it online sent me confirmation its booked then when i checked the tickets on norwegian airline website said there is no booking so i called up i end up paying £100 more because the price went up so i said ok i will keep it cool then i said to them o the phone and by email i request vegan meal for me and my partner operator said ok no problem ,get to the airport get on the plane i see people serve food cabin crew comes to me said if we want food i said ok weird even in emirates economy class they know and bring out special meals first so i as like yeah we requested vegan meal they said they don't have any as no one requested from the agency they offered me and my partner dry bread .on the way back there was no priority security check in or rarity excess to the plane and for our absolute shock same thing happed the way back no food available for us due to agency never requested anything for us .when i called opodo customer service assistant had the nerve to ask me so what you want me to do i said how about you travel 10 hours no food and pay premium price and his answer was well food was free i was like are you kidding food is included the price of the ticket e said well can't do anything make a formal complain i said ok i did formal complain and surprise surprise no one even bother to respond i would never book again with them and make sure i tell all my friends and anyone”

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Posted 5 years ago

“I would give Opodo zero stars if I could. I cannot believe they are still able to operate as a travel agent - they are shockingly bad.They took £2000 out of my bank account without booking the holiday (despite sending a booking confirmation) and we only realised when we went to check into our flight. My mother had just died so was keen to book another holiday over Christmas elsewhere (with another company) but they were unable to process an immediate refund so I could pay for something else. They advised 7-10 working days for refund but it’s 12 working days later and still no money back into my jaccount. Absolutely disgraceful and complete cowboys. When we rang them to enquire as to where the money is,they have said we need to pay £10 for them to find out the status of the refund. Unbelievable.”

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Posted 5 years ago

“I was badly treated by a Opodo yesterday and totally abused. Reference number 4029218640. Since then I have been putting reviews on you and have noticed the huge amount of complaints online about the same problem I had with you. You left me in the airport with my small kids and when I needed assistance from you because of your mistake you didn’t care. It has cost me £3000 but I am going to take you to Court.”

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Posted 5 years ago

“Worst possible service! Got charged twice, flight was cancelled, no money refunded.”

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Posted 5 years ago

“OPODO IS A SCAM. THEY LIE TO YOU ABOUT EVERYTHING AND. PLEASE DO NOT USE THIS SITE FOR YOUR TRAVEL NEEDS.(TICKETS , HOLIDAYS, HOTELS, ETC)”

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Posted 5 years ago

“Worst company ever!! NO refund for double booking and no reasonable explanation for silence from customer service. DONT USE THEM!!”

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Posted 5 years ago

“DO NOT USE THIS COMPANY!!! got confirmation for easy yet flight from Gatwick, lucky I checked my emails, they transfer it to Luton, 4 hours away!! flight is due to leave 7AM!! I spent the entire sorting the flights, had to get it right as my husband had medical stuff, needed special assistance which was sorted with easy jet, new flight with Ryan air, they didn't want to know about the assistance, OPODO didn't book on the extra luggage which paid for, found this out at check in!! completely stressed out and was worried all holiday if we had any more surprised on return. customer services advise was to put in a complaint, well that doesn't help the situation when you are an airport. Never again would I use this company!!”

Helpful Report

Posted 5 years ago

“Don’t work with opodo. They are useless. For the ones who are curious I’m writing why. I bought a two way ticket from London to Istanbul. First i tried to check in but the application and their website didn’t allow me to do that so I should call them to make the check-in. I paid for the call. After i came to İstanbul i decided to change my flight date, i called them but i need to wait about 1,5 hours total to make the change. Agents are too slow and not smart enough to handle a service like this. I spoke 3 different agents and at last one could make the changes. Two days after because of some issues again I should change the flight date so I told them I’m calling abroud to uk and my call credits can finish and i asked them to call me back if the service will take too much time. But they say it won’t take too much time and refuse my offer. I spent more then 1 hour on the telephone while im waiting for their job to done. But for tree times, they hold the telephone and after 30 mins waits I should close the telephone to make another call because I guess they forgot that im on the line! My call credits finished because of this careless service so i tried chat. But this time an agent answered me first but then after 15 mins chat she said she will transfer me to an expert... Again i waited more then 45 mins but no one return. So I wrote to their messenger chat, i’m still waiting an answer over 24mins.. When im calling the service they hold my call more then 5 mins to connect to an agent. Even its 3am. This company is a kind of a mafia, i got in but I cannot going out. At last i reached them from another mobile but this time they told me there is a technical problem in their system so I should wait 3 or 4 hours and call back again. I begged to the agent at last he is trying to solve this i hope but the line is again mute and I’m still waiting. After 42 mins the agent told me the fair is not available so he can’t make the changes. Haha!! And when i said this is unbelievable, he shot the telephone on my face/ I have doubts that this company provides service in a coop! Please don’t work with them...”

Helpful Report

Posted 5 years ago

“I will never use these!!!!!!! Run away, I will never use these!!!!!!!! , for changing date on my flight, they want more money than a new ticket I could buy from diffirent agent. , its very unfair and they were not helpful, customer service is (0) stay away!!!!”

Helpful Report

Posted 5 years ago

“I've bought form OPODO a return trip from London to Lisbon and received a confirmation e-mail for both ways that would be going by Easyjet and returning by Wizair. On my way to Lisbon everything was smoothie but on my return for my surprise there wasn't my name on the Wizair list for checking in. I've contacted OPODO from the airport and was told by the attendant that my booking had been cancelled due to no availability of space and that they have sent me an email to offer me two another alternatives, what is a lie once I've checked including my spam box and couldn't find it. Strange also, the fact that my son bought the same trip with the same flights to go with me two weeks after than me and how they had no availability for me but still had two weeks later for my son? So, I had to pay 295.00 for a ticket on last flight going by Ryanair to Stansted at 23:50 and than have to pay a taxi to Luton to pick up my car. Also, as my son travelled by Wisair he said there was plenty of empty spaces in the aircraft, purely incompetence of both companies. OPODO, never ever again and I don't recommend anyone to buy anything from this company, whether is a flight or hotel reservation.”

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Posted 5 years ago

“Terrible company. Booked 3 fights to Greece, took my money and then when I called about 3 hours later to see why I had not received booking confirmation they advised they could not get flights and they would trigger a return of my money in 7-10 days. I looked immediately online and saw they were still advertising the flights as available. Its a scam for sure, where do people go to have these people shut down!”

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Posted 5 years ago

“When they are good, they can provide some really good deals. But you can't always tell when this is.”

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Posted 6 years ago

“Terrible customer service when you need to use it!!! They lie and ignore you!!!!! Don’t waste your time with this fraudulent company!!! Trading standards need to look into them!!!!”

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Posted 6 years ago

“This was a untrusted company as they have lied to me numeric times ( gave fails information ) tried to scam me also numeric times and treated me unfairly , which caused emotional distress for me and my family . I am planning to sue the company which will waste even more time for me but the why this issue was treated was unacceptable as the problem was not my fault and I have tried to compromise with them several times but I still got lied to and this is my last option. I went to opodo as its a well known company and will give what I need but this experience was the opposite.”

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Posted 6 years ago

“The worst customer service I have ever received. Blaming on the customer when their website actually showed wrong info. The customer service officer could not even speak properly english and communicate decently. If there would be a rating lower than 1 star, i would prefer that”

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Posted 6 years ago

“I looked to book a flight with Opodo by phone, when the operative took the call she stated that she could save me 40% by booking the hotel & the airfare together, when she looked it took 20 minute to get the details as her English was poor, by the time she got through to a price she quoted £950.70 this was £200 more expensive than booking direct - so not only was the service poor but she lied and ultimately was more expensive -”

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Posted 6 years ago

Opodo is rated 1.0 based on 1,744 reviews