Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our return flight from Auckland was cancelled. Options were refund or reschedule, email said would notify new flight in 24 hrs 48 hrs later nothing so rang your agent Unbelievably unhelpful, and in the end had to go though the airline to get flights sorted You let us down very badly when we needed your help Stephen Butler”

Helpful Report

Posted 7 months ago

“The website gets stuck all the time. I wanted to change a flight and could not because the website did not work. I had to contact them by phone (their chat bot is just useless) and I was on a very long waiting list, EVEN IF I have a Prime subscription which is supposed to give you advantages like quick assistance 24/7. In summary, the website does not work, the prime advantages are expensive when compared to other agencies and not worth it.”

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Posted 7 months ago

“Absolutely worst experience with this company. Do not use them for any bookings. They do not even honour vouchers they provide to compensation for their worst than poor customer service.”

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Posted 7 months ago

“Got a ticket from them of €475.78, to Praia Cape Verde ( 11 june back 22 june ), reserve number : 1173848478, canceled after 10 days, and the money refund they told me money avaiable was : refund of €49.27, but even that money never came back ! By the Europena law, the refunds should be avaaiable after 10 days, by now I am almost one year to get it back, who helps us, with this thief-pockects ??? I will never, ever make a deal with this company, and there´s no way to contact them by e-mail, only by phone to England, and we have to pay the call, because isn´t free ! What a good trick to make money easyaly ! All the worse to your company, I wish ! Go to hell instead of that place you know FFF.... Of............. Jmarques”

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Posted 7 months ago

“one star is ten times to much this website is a trickster! you click on a flight at £XX price for day Y (with all prices in that month being similar in price i.e. £AA, £BB etc) Then when you progress to booking process no flights on that day Y are for £XX!!...then when you return to back to previous page all flights in that month are still £AA and £BB...except day Y is now £ABC!!!! I kid you not from double figures to triple figures! So i tested the next day Z which was was £AA...surprise surprise when I clicked to progress to purchase, again no flights at that price and when I returned to the previous page guess what?...that day Z had now multiplied to £ABC...and day Y was back to £XX! Opodo! I know that selling is about psychological manipulation...I get it! I mean lets be honest very fwe people actually need your product to live or survive...so you you need to trick and con I get it!! but give the consumer some credit dont be so apparent in your exploitation of them! dont have a website that exposes you so blatantly. Specifically one that triples the cost of a product as soon as you click onto it whilst showing all others as staying the same cheap price. If anyone wants to see my screenshot's proving what I experienced just ask Date of experience: 25 March 2024”

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Posted 7 months ago

“Opodo are crooked. They sell product with max of around 10 Euto pm but then debit my account for over 100 pm. Daylight robbery. AVOID AT ALL COST.”

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Posted 7 months ago

“Customer server is terrible, asking to take them your information like email, mob, post. without even give information about flight and offer. If I could I would give it 1 star. I use them before but now it gone downhill”

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Posted 7 months ago

“Do not pay use this company , they charge you with membership without notice, the procedure to cancel it is a nightmare, they offer a voucher of € 90.- or refund of € 10.- , they charge you with € 54.99”

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Posted 7 months ago

“My experience was horrible they push the prime on you then to cancel you have no choice but to call it's a SCAM they canceled my flight for departure without any accommodations so I had no choice but to purchase a one way ticket which costed twice more than a combined travel. I will never book with them again”

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Posted 7 months ago

“Extremely sneaky and dirty company. We booked a flight through them, paid the premium amount for no-fee changes and cancellations when done before 24 hours of the flight. We requested a change of date 36 hours in advance, got notified that it was underway, then they apparently called the next day very early from an unknown number. Of course no one answered since everyone was asleep. We got a no-reply email saying that they tried to contact us. No number to call back, no email to write back, no information about what they needed. Just a generic message. Then we call the airline as we had no news from Opodo, turns out they hadn't made the change and said that we now had to pay an outrageous fee. An Opodo call center in India with very aggressive and useless operators finally answered the call, said sorry, we didn't answer the phone so they didn't make the change. No information, no request to contact them, no nothing, and of course no refund. Scammers if there ever was one. Stay far away from Opodo.”

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Posted 7 months ago

“I would actually give 0 scam scam scam never book with Opodo it's a scam, I booked and they canceled my departure flight but charged me full price. SCAM”

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Posted 7 months ago

“This company is garbage, will steal your money.”

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Posted 8 months ago

“Keep away from these cowboys”

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Posted 8 months ago

“I was offered a free trial of Opodo Prime on first ever booking with Opodo as the only way to obtain the Opodo price. A months free trial. The next day they charged my card with an additional £69.99 and have refused to refund.”

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Posted 8 months ago

“ABSOLUTE JOKE. I HAVE BOOKED AND PAID WITH MY VISA. NEXT DAY THEY NOTIFY ME THAT MY RESERVATION WAS NOT CONFIRMED AND THEY ASSURED ME THAT I HAVEN'T BEEN CHARGED ANYTHING. AFTER FEW DAYS I WAS CHARGED IN FULL AND THEY REFUND ME BACK ONLY 30%. BY THE TIME THAT THE IT WAS NOT MY FAULT WHY I WAS CHARGED? AND WHY IS SO DIFFICULT TO SPEAK WITH SOMEONE THROUGH THEIR SITE? THEY GOT THE MONEY AND YOU CANT EVEN TALK TO THEM!!!! SCAMMERS!!!”

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Posted 8 months ago

“During the registration process, the price doubled for me, the support service is answered by a robot, the discounts that are displayed on the screen are not reflected in the payment and additionally they take a huge commission that you do not see in the bill, I do not recommend it, marketing is built on lies!”

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Posted 8 months ago

“Try to avoid buying tickets through this app. On 29 January I bought a ticket London - Amsterdam. Today (09.03.2024) I was charged 64.99 euro on my credit card,for OPODO PRIME ANNUAL BARCELONA ESP. Be aware! Search on Google ; Opodo Scam for more information about this scammers. Call your bank and block any payment requests from this scammers. I blocked my credit card,because it's possible that they charge you again.”

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Posted 8 months ago

“Worst travel company I ever dealt with. Messed up my flight details and then refused to refund my money and even worse they are making it as difficult as possible to leave their prime membership, which really is useless. Can’t understand how this company is being allowed to operate like this by regulators.”

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Posted 8 months ago

“Scam. Dark design signs you up for 80€ membership without real consent.”

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Posted 8 months ago

“they used my card details without my permission, they took 69,99 pounds, I will take them to court, I will not leave them alone. scammers. Send my message to the director oppodo I won’t leave him alone in court soon, I promise”

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Posted 8 months ago

Opodo is rated 1.0 based on 1,742 reviews