Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 years and I am still waiting for my refund. Chatbot is frustrating and Opodo has stopped giving updates on my refund, even stopped responding to my emails. I want my money back please.”

Helpful Report

Posted 2 years ago

“What Opodo is doing can only be described as a scrupulous dishonesty Paid for a return flight ticket on 13/10/2021 to fly on 10/11/2021. Tried to check-in online on the evening of 09/11/2021 but couldn't because the airlines' website wouldn't recognise the reference number opodo provided, contacted customer services via their app, they kept me waiting for a very long time and suddenly received an email saying the airline cancelled my flight and offered me a rescheduling or a refund and I opted for refund. 4 months on (15/03/2022) and nothing heard, contacted them today and now they are saying the flight was changed and the ticket was non-refundable therefore the airline didn't allow them to refund. All in all, a very dishonest way of conning people out of their money. Just stay away from this lot. They are now a none UK / Spanish company (bought by eDreams apparently) and not in the ATOL. And we all know what that means. What is it the UK authorities waiting to ban this scrupulous outfit from trading in the UK? Also, please read the which magazine's article "Why you shouldn’t book with Opodo?".”

Helpful Report

Posted 2 years ago

“I am Ukrainian and left my country because of war. When everyone in the world does everything possible to support us on these hard times this company wasted my time, money, and energy! On March 12 I booked a flight for March 14 from Krakow to Milano. I was charged for the ticket and didn't get confirmation during promised 24 hours. Besides, they had a mistake with city destinations on their platform. Support was saying each time "rest assured" and was promising to get confirmation and asked to wait for 5 hours each time I contacted them. After all, 6 hours before my flight, I discovered through Ryanair support that Opodo didn't pay for this ticket. And now my trip is ruined! I requested refund. And I got the information, that refund may take up to 6 months. Even if they will do refund after this period of time -- it is not a travel company, this is a fraud scheme how to take your money for 6 months usage without any commission!”

Helpful Report

Posted 2 years ago

“Had the ‘free’ prime membership. Cancelled within the 14 day period but they still charged me £60. Complete rip off of a company. Best avoided”

Helpful Report

Posted 2 years ago

“Absolutely awful customer service 4 hours on the phone to be hung up on after severalcommunications and being transfered to different departments. The chat service is just the same! I have flight credit due to COVID only wanted to book flights again but no joy also contacted the airline that the credit was for and tgey have no records of our booking or credit. Will never ever use them again. They are disgusting”

Helpful Report

Posted 2 years ago

“Scam - forget about customer service and avoid this business at all costs, not cheaper than booking through the airline itself and just a headache in general. You cannot get through to anyone on the phone and the wait on the chatbox is 1 hour+ even if the estimate time is a couple of minutes. They will not refund you, save yourself the headache and book elsewhere.”

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Posted 2 years ago

“Very horrible company don't go with them”

Helpful Report

Posted 2 years ago

“very bad service . They cancelled my flight without giving me any alternatives. Please don't use opodo”

Helpful Report

Posted 2 years ago

“If it were possible to give a 0 star rating, I would have given it to this company. Totally useless! I purchased a return ticket to travel to Germany, had to change the date of my outbound trip, which seemed simple enough. I was called back by one of their rep after making the request on their website. The rep confirmed that she had purchased a new outbound flight ticket for me and sent over a Flight itinerary to confirm she had made the booking. I noticed that I hadn't received the usual flight booking confirmation email from the Airline nor did their website have details of the new flight, instead, the site had details of my prior outbound flight. I ended up calling then a day after to make sure all had been booked correctly. They were adamant that the booking had been made and I would see the change reflected soon. A day before my flight, I had still not received =anything from the airline and their website was still not showing the change so I call the airline. The airline confirmed that they had no flight in my name for the next day and that no change had been made to the original booking. I called Opodo again and initially, they were reinforcing that all was well until I told them that the airline had confirmed they couldn't see a flight for me for the next day. The rep put me on hold for some time and ultimately came back confirming that the rep I spoke with for the change hadn't made the change correctly and they needed to investigate. I said since my flight was for the next day and I absolutely needed to fly, they should help correct the mistake by getting me on a flight. To my shock, the rep said I should go and find a flight for myself. He also said they couldn't refund the money they took from my account for the flight change until their investigation was completed. After about 2 weeks I had heard nothing from them, so I chased thinking my refund for the non-existent flight was a given and I was likely to be compensated for all the inconvenience they had cause. I was sadly very wrong as despite repeated calls to them, they gave me the run around and kept on coming back to the fact that they don't refund for flights booked. Ultimately appears that this company just try to get people to give up on refund they should be giving for mistakes they have made. I can't comprehend how a company can take money from my account for a flight they confirmed they didn't book correctly and then refuse not to refund me. Avoid! Avoid! Avoid!”

Helpful Report

Posted 2 years ago

“DO NOT USE!!! This is a scam company!! Took my parents money, refused to refund after asking them to pay an additional £160 to get their money back. Took that aswell & refuse to answer emails etc! The police should investigate them it’s disgusting!!”

Helpful Report

Posted 2 years ago

“I rescheduled a flight, they didn't move my dispatched bag and demanded that I bought a new one. Their support is terrible and half the agents are morons to the point that they asked me 'So, you will travel at the day X, which was two weeks ago?' Don't go for their prices: the treatment you receive is much cheaper.”

Helpful Report

Posted 2 years ago

“My flight was cancelled due to COVID and they said your ticket will remain open for 2 years Now 10 months later trying to rebook they are telling me your tickets have expired…Avoid them they are Scammers”

Helpful Report

Posted 2 years ago

“Their service is very poor. They sold return flights 30kg baggage allowance. When I checked with the airline they said on the return flight the allowance is 25kg per person. Opodo told me to purchase the 5kg difference for each person from the airline and we will refund you. I have sent the invoice on 16th Feb 2022 and still they haven’t sent me the refund. I can not get hold of any one on the phone as I am not a prime member. I only have to chat online with a robot who doesn’t understand! Please see attached picture. The airline doesn’t have to refund me it’s Opodo who should refund me! This is the last time I purchase a holiday through their website. They are very unreliable.”

Helpful Report

Posted 2 years ago

“Only one word - thieves. They steal peoples money in broad daylight and absolutely have no shame about it. If you want to save your time and nerves , AVOID AT ALL COST. P.S. This is honest review”

Helpful Report

Posted 2 years ago

“I book fly ticket on 17/08/21 and i… I book fly ticket on 17/08/21 and i canceled it on the same time and date and I called them on the same time they told me I should get refund with in 7 working days and in the same time on the email they send it could be between 3-6 month , On the app i remind them or requested so many times I asked them what happens to my refund it was only Maching answering or replying my text , I called few days ago the Pearson on the phone was not even a where of my situation in the end after all this Time he said I should receive Emil regards the issue not even refund , until today 03/03/22 I am waiting for my money , never use them they are rubbish and they based in India”

Helpful Report

Posted 2 years ago

“This is the worst service of all time, they ask you to pay for insurance and if anything goes wrong with your flight, they won't refund any of it. It is absolutely disgusting as I paid for the best insurance they offer and got no refund for my canceled flight. Very bad customer service!”

Helpful Report

Posted 2 years ago

“Scam company - they took my some of my money then edreams took the rest of the flight cost but then I got an email saying that the booking had been unsuccessful and they hadn't taken the money. When I called they said they would return the money in 7-10 days but wouldn't give me any written communication regarding it. Terrible experience - I wish I'd looked them up before trying to book with them”

Helpful Report

Posted 2 years ago

“); ); Very bad experience am trying to change de date of my return but i have no reaction of the compant”

Helpful Report

Posted 2 years ago

“I booked a flexible ticket with Opodo on 24 February and unfortunately I chose wrong date. Opodo representative guided us to cancelled the ticket and booked new ticket during one hour.And also he said we would get fully refund.But today when my husband called the opodo and the Asian lady (opodo employee) said that we lost our £134 for administration fee. If we knew that we would lost that money from the beginning we won’t book a new ticket. The customer service is really bad and it doesn’t help. I won’t buy any tickets from Opodo again and I don’t recommend this agency to anyone.”

Helpful Report

Posted 2 years ago

“I booked car rental at Warsaw Airport which went horribly wrong and ruined the day trip we had planned. The car rental company was dreadful, rude, aggressive and cancelled our booking so we had no rental. Providing evidence to Opodo and their ‘customer support’ they have relayed inaccurate information back and no attempt to resolve the issue. They have kept our money from the booking even though it wasn’t used including insurance lol. The rental in total was only £25 they really must be struggling, but it’s the principle that they are brokering this rental company who are scamming people, who also discriminate and Opodo do not support the customers and continue to sell them. Easy to say I will never book with Opodo again and would advise to avoid at all costs. Just stick to Expedia or another provider that has a better reputation and does not discriminate.”

Helpful Report

Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews