Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,213 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“After surgery, ended up with different vision in each eye. Aftercare is poor and the sales team are too pushy to sell your surgery. Repeatedly had to wait 45 minutes for booked appointments due delays. No apologies. Have been given wrong appointment times too. And very hard to actually book an appointment due to low availability Customer services team are friendly and helpful but the store teams are useless. I'm switching to another provider to correct my vision.”

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Posted 5 years ago

“I had my eyes tested at the Paisley Centre. The staff were very helpful. I have a narrow face and the staff, especially Lisa, pulled the stops out to get me frames that suit me and fit me perfectly. Not cheap, but love them. I am having Polaroid lenses put into my existing Tiffany sun glasses frame as I like them and didn't want to replace them. I haven't got my glasses yet but, so far, I am very happy with the service I received.”

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Posted 5 years ago

“I woke up with a stabbing pain in my eye last week very painful, I called optical express at 9am and they told me to come straight in the staff and the optician were great, very pleasant and helpful. gave me antibiotic drops, it really helped within a few hours felt so much better, they saw me again the next day just to check everything as ok and again 4 days later. Fab 5 star rating”

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Posted 5 years ago

“Both my wife and I had lens replacement surgery. We were assured that we would no longer need classes. We were lied to. We both still need to wear glasses, my wife for distance and near work. Myself for reading. I would not recommend lens replacement surgery at all. A waste of money, we are very disappointed.”

Helpful Report

Posted 5 years ago

“Both my wife and I had lens replacements .poor aftercare service.We both still need to wear glasses after being assured we would have good near and distant sight. A waste of money, would not recommend this surgery.”

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Posted 5 years ago

“I chose optical express as I need contact lenses quickly and expected to get some quickly hence the name EXPRESS! I ordered contact lenses but discovered that the order wouldn’t be dispatched until 7-10 working days. Having cancelled the order I was then told that a refund would take up to 28 days! Shocking customer service!”

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Posted 5 years ago

“Avoid! asked the company a simple question and they could not give me a transparent reply, after asking 5x to give me details on how long i would expect to get good vision on average they got rude, deleted my post on facebook and blocked me! clearly a rouge back street medial company!”

Helpful Report

Posted 5 years ago

“I decided for lens replacement as I was suitable for it. From the start Optical Express gave me wrong information and I felt quite pressured to make a down payment for the surgery. They even tried to make me pay a deposit whilst I had drops in my eyes that made my vision so blur. I couldn't see, let alone signing for something where I had to pay an amount of money! There were various issues before the operation and against my better judgement, i decided to go ahead as I would have otherwise lost my deposit. I was left confused after my surgery and given so many different expectations by different opticians, that 3 weeks after my surgery, i am unsure what I am supposed to feel. I still have constant migraine, blur vision, I am in constant pain - Is this normal? I was asked to make an appt to see a surgeon again and perhaps I would get some reassurance but when I arrived to my appointment, they had no recollection to this appt!. Even though I have a card - Fair enough I didn't take it with me - They made me feel I was in the wrong and I was lying about this appointment. They did nothing to make me feel better and on the contrary I felt somehow blamed like everything was my fault..... I had to leave without seeing anyone and I now feel very frustrated they do not card for their customers. Otherwise, they would not be treating them like second class citizens! I have felt let down so much by Optical Express that I am trying to find a way of getting after care from a different company. One that may try to help. I would urge anyone not to go through this surgery with Optical Express and to find a more respectable company that may care for you instead of only thinking about the amount of money they can get out of you”

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Posted 5 years ago

“My husband and I have both attended the Motherwell store in the last two weeks and every time the staff have been excellent. Very friendly and helpful.My husband had to have glasses and the girls were very helpful in assisting him choosing the frames .Jade especially helpful in the process . The lady who tested my eyes today was very nice and made me feel at ease”

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Posted 5 years ago

“i was in the forge branch for an eye test and couldn't fault the service I received rom Cheryl she was very attentive and answered all my professional manner questions in a very”

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Posted 5 years ago

“Went into the Livingston store to have my eyes tested and had a recently new member of staff, Colette she was Lovely, very polite and advised me on which glasses to go for.”

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Posted 5 years ago

“I have been going to the crawley branch of optical express for a few years now and my experiences there have always been good Maria is happy to answer questions whilst examining my eyes and her kind personality helps me to relax. Then Liam takes over to help me choose frames for my glasses. He always explains everything clearly and his knowledgeable advice is much appreciated. Many thanks for all you do. Mrs Zella Saxby”

Helpful Report

Posted 5 years ago

“OH BOY WHERE DO I START. our experience of this place is less than complimentary, firstly our first visit was a horrendous one, our appt was for 10.10 but by1.pm we hadn't been seen so I had to have another 10min walk to the car park and pay for another 3hrs as the first three were clearly not enough, other patients that were after us were put in front we never got away until after 3.30 pm and on no occasion were we offered any refreshments, in fact with four visits under our belts we were only offered on the last visit if we would like a drink. the last visit was also a horrendous one as it was bank holiday there was only a mimimal staff on, but having telephoned the night before to ensure that it would in fact be open and was told yes definitely, having arrived we could not enter the front entrance as the doors were locked, we were escorted by a staff member who said we would have to go round the back and that too was locked, it took us over 10mins to try and gain entry to the place, meanwhile our meter in the car park is running out, and again I had to leave my husband there and refeed the meter as they were still running behind and there was hardly any body there, patients I refer to. what an absolutely dreadful place I wish we knew then what we know now as we never would have chosen that place at all. it is run very badly and disorganised, they do not seem to put the welfare and comfort of patients first, even when I used the ladies room the lights were not even switched on and I am fumbling around in the dark trying to find the light switch as it was pitch black in there, knowing they had patients in that day the lights in the toilets should have been switched on in readiness of use.”

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Posted 5 years ago

“Cheaper than the rest easy to order through pay pal and free delivery, just what I was looking for, happy days.”

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Posted 5 years ago

“Prompt appointment - 14/4/2019. for a painful, inflamed, swollen eye Skilled staff - Christie for prep - Claire for examination and suggested treatment which has brought about a major improvement in first 24 hours First class, well equipped clinic Thanks very much indeed. Bill c”

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Posted 5 years ago

“Had a great experience in optical express, Paisley. Amy was so helpful and patient in helping my husband pick his glasses - offering her professional and personal opinion which was very much appreciated. Will definitely be returning in the near future to get my eyes tested and pick new frames.”

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Posted 5 years ago

“Served by Oli Most helpful snd professional Most especially as I am deaf he was patient and kind”

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Posted 5 years ago

“The best people l ever meet and very professional new technology operating Satisfied with service”

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Posted 5 years ago

“Awful customer service, rude staff and unorganised. I paid for iDesign Lasek surgery and everything in the run up to the surgery was stressful. At the initial consultation, the man testing my eyes was rude and condescending about my finances, implying that I was unable to pay for the surgery without my parents money. One positive was that I was not pushed into making a decision and I shopped around after this consultation before deciding that their technology was best on the market. After deciding to go ahead, they didn't give me drops which were required before surgery because of my dry eyes and couldn't help me collect some (ringing Reading or Oxford branch or general customer services). The branch themselves do not know what time individual surgeries are taking place and have no record of this - only the surgeon knows so make sure you take a note as you cannot double check once he has told you in your very short phone consultation before surgery. The consultation with my surgeon where I was told to ask questions lasted just 7 minutes. I felt rushed and as though every question I asked was an inconvenience despite paying thousands of pounds for this. On the surgery day I arrived when they opened as they couldn't tell me when my surgery was and I didn't want to miss it. As a result, staff were rude again. The surgery staff were very polite and helped me feel as ease. The surgery procedure was OK- slight discomfort but as expected. Recovery was gradual and slightly blurry even after 10-14 days. 1 month later and my vision is better than 20/20. Overall I would recommend optical express because the surgery works but prepare for disorganisation and rude/blunt staff.”

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Posted 5 years ago

“Good service when buying something but when I tried to cancel a contact lens order I was given a number nobody ever answered. When I asked for a complaints number I was told it was the same number!😂”

Helpful Report

Posted 5 years ago

Optical Express is rated 4.7 based on 4,213 reviews