Opus Energy Reviews

Name: Opus Energy
Rating: 1.08

1.1 Rating 124 Reviews

2 %

of reviewers recommend Opus Energy

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1.1

Based on 124 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opus Energy 1 star review on 30th July 2024

Opus Energy 1 star review on 12th October 2023

James

Opus Energy 1 star review on 14th July 2020

Svenson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If there was a scoring of zero I’d not even score that! These people are absolutely horrible the way I’ve just been spoken to is disgusting! This company shouldn’t exist!”

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Posted 2 years ago

“I’ve been a business customer of opus for over 4 years I’ve just had a letter saying they can no longer supply me with energy! What the hell !!! No explanation no end date nothing ! Thanks opus really helpful not!”

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Posted 2 years ago

“Impolite! Rude! Appalling! Disgraceful! Disgusting! And every other word in the dictionary similar to these words isn't enough!”

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Posted 2 years ago

“Charges £15.50 for a 20 minute phone call. Avoid”

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Posted 2 years ago

“Video evidence on u toob -Opus switched the supply without customer authorisation after speaking to a (dumb) tenant who wasn't responsible for payment of the supply. -Last bill here shown £720 which then jumped to £2200 for a final bill when property sold, because Opus changed the Tariff used to 83p kWh on the final bill. This is 3 times higher tariff than it should be. -Opus have never presented a contract or agreed a tariff with the customer. Opus Energy operate illegally under the comfort of an Ombudsman who supports big business and a judicial lip-service system NEVER USE OPUS ENERGY. They are just another bunch of crooks. This video shows proof of the fraudlent bills & admission by Opus of fraudulent suppyl switch.”

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Posted 2 years ago

“Had to use this joke of an energy companies deemed tariff whilst we switched to a proper supplier. Ended up with a bill for £77 for 25 kwh. Opus blocked our transfer thus increasing our £4 a day charges. If you are unfortunate enough to find yourself supplied by these crooks switch as soon as possible.”

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Posted 2 years ago

“Corrupt Energy it’s named should be changed to. If you take on a property with them involved run run run. Customer service leaves a lot to be desired their charges per day are a massive £4 + vat standing charge & please don’t rely on them to contact you as they are bit slow takes them 8wks to answer an email & during that time they are scamming you with their excessive charges. OFGEM needs to check them out & shut them down. No stars if possible.”

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Posted 2 years ago

“Y 1 STAR * THERE SHOULD BE NO STAR GIVEN TO THIS COMPANY Stay away from them, specially business customers please stay away.”

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Posted 2 years ago

“Rip off company Put me on variable rate even though I’m in contract I have been a loyal customer Then they don’t pick the phone up Be aware!”

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Posted 2 years ago

“Terrible company, was out of contract with then , switching to another supplier was problem after problem, I've switched many times before and never had these many problems, definitely never use again”

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Posted 2 years ago

“Awful bully company ! Added huge % on to bill changed supplier back down to payin half as much again scandalous company!”

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Posted 2 years ago

“Lack of communication poor customer service and expensive bills which they can not easily explain”

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Posted 2 years ago

“Operating fraudulently: illegally without authorisation (nor communicating with the supply authorised customer) split my residential economy 7 meters into 1x residential + 1x business: this blocks switching back to any residential supplier on 1/3 tariff. Opus due to pay legal fine but bullied Ombudsman with faked data claiming account still residential (Opus only supply business). Daily harassment refuse to go to court. AVOID! I invite/dare Opus Energy to go to court where they will pay huge fines and personal damages.”

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Posted 2 years ago

“I really don't understand how this company still exists!? The best advise for "potential customers" would be-AVOID AVOID AVOID. Bunch of liars.. £1222 for 3 month of electricity use? With 3 bulbs, and 1 heater(2kw), 4-8pm weekdays only? Taking my case to Ombudsman. please avoid this company at all costs!”

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Posted 2 years ago

“Opus energy, my oh my. I must have been out of my head to agree to join this company for electricity/gas supply. Love energy arranged my contract for 3 years. I was half way thru when the cancelled my contract becos apparently I had failed a credit check 18 months ago. They started charging out of tariff rates which I refuse to pay as my contract terms had been violated by these rogue company. Now they threatening me with court action. I say bring it on. I will be taking you to the ombudsman. Take head dont sign on to this company. Daylight robbers ! All staff are trained to lie and con people”

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Posted 2 years ago

“Daylight robbery AVOID AVOID AVOID How this company is still going I do not know !!! Same as some of the other reviews got charged £1.50 per day standing charge on a property I purchased didn't even know who or where the gas meter was or was with then get a bill couple of months later no agreed contract with me prior to this just we will put you on a deemed rate until you get in touch!!!! called them to explain the situation, No interest in what I had to say just that's what you owe !! shambles of a company !!! Just get passed from pillow to post while your bill goes up & up & up !!!! I join the long list of of poor people that also have the same issue as me !!!! AVOID AT ALL COST !!!!!!!”

Helpful Report

Posted 2 years ago

“I already informed them through email 5 months back to cancel the service as the property is not in use and empty. They started Charging me £3 standing charges per day without any authorisation. It went up to £4/day without my authorisation. Now they sent a bill of £291 just with standings charges builded up. During this time the meter reading was only showing 1kw and it costs 0.51p. When i Contacted the customer care, I have to deal with an arrogant, dictating customer service staff named Mark (ID 6467). He was shouting at me on the phone. He was not providing me the details and breakdown of bills per month when I requested and told me to go and find it myself. So I am not sure what is his job as customer assistant. I was shocked how I was treated, after reading the reviews here I understand this is an ongoing issue for a lot of people including me. My suggestion to the people reading this is to be careful with opus energy and if possible opt out and move on.”

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Posted 2 years ago

“Here I am again writing another review about this rogue company. Had a problem with billing. They led me to believe I was being helped to reach a resolution, only to issue me with a dead lock letter after wasting my time for months. Take head folks, they do so, so that they dont have to further look into your problem and use this as an excuse not to answer your emails and calls. Take heed and donot sign up to them. Thieves and day light robbers.”

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Posted 3 years ago

“The only way I would be able to help future customers by telling them about you, is they will be able to run a mile b4 thinking about signing up with you. You have been warned people. Whoever suggests these supplier to u is not your friend. Take head folks.”

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Posted 3 years ago

“The energy for one of my businesses are supplied by this company. The most dishonest employees work here. I have overpaid for nearly £5000 by weekly standing orders. They delayed to process the refund for over 6 weeks. Every time they told me a new excuse in order to keep the credit even I was still paying them every week. Now I cancelled the standing order and supplied every single document that they requested but they are still not willing to refund the credit. It seems the credit belongs to the employees. Not recommended at all. Stay away from this company!”

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Posted 3 years ago

Opus Energy is rated 1.1 based on 124 reviews