“Been running around for 4 months since iv got a bill with a different address and they have done nothing till now to provide a correct bill and address. Worst energy provider. 😔”
“I have embedded a network with the origin, and I have installed 6.6kw solar panels(for $3000), I was paying $160 per month and now I'm paying $75 per month. It's ridiculous compares to what my friends were getting($10 credit per month, with more tenants). On top of that, they didn't activate my solar panels after 8moths they were already installed, meanwhile, I had to pay for electricity without my feed-in tariff. No compensation was accepted at their end. among numerous other headache issues. I had to call them every day for over the past year to follow up on the solar application and incorrect bills, all I got was pushed around between departments and never responding email from the solar team department for 8 months, also with rubbish like, "it's been escalated", "Please wait patiently your issue will be resolved soon" and most of all "I have passed this to my supervisor he will be following up with u". anyway I got none of that they promised. After over a year of hair pulling struggle with Origin, I decide to share this with those who it may benefit. Hope nobody has to work full-time, be with their family and have to deal with this nonsense on the daily basis.”
“I have been sent a bill for $6,184.41 for an empty office due to COVID with a 13.3KW solar system that usually has a tiny bill or a credit. I contacted Origin a couple of weeks before it was due and they agreed it was an error and that it'll be sorted. What Liars!!! they did nothing at all, and despite calling and calling them they simply say we're looking into it. Meanwhile I'm receiving overdue notices and my credit rating is being shot to pieces. These people do not care and do not understand that demanding money like this when they admit it is as an error is a form of extortion - but they just don't care. So, if you get a fake bill from Origin be prepared to call your lawyer and spend a small fortune having to sue them!”
“Customer service is woeful when there’s a fault on their behalf. They are only interested in sales. My electricity has been accidentally disconnected twice in 12 months. Whenever you call or email you get a new customer representative in another country who has no clue what is going on. It’s been dragging on for 6 months and you never speak with anyone who can actually resolve the issues. There’s no escalation process or system to their customer service. The only way to progress is through the ombudsman which shouldn’t be required to solve simple errors on a large companies behalf. The amount of time lost over 6months is ridiculous. I’ve dealt with other big companies in the past and Origin Energy are by far the WORST. Avoid at all costs”
“Worse customer service line I have ever come across in my 35 years old doing business....I waited for 40 mins to get through then was told I had to be transferred and waited another 40 mins......my god never again.....
Joe”
“I have been a loyal 10 year plus Origin Energy customer. I moved house in January from Sydney to the Gold Coast. Spoke to Origin and organised the move, cut off dates, gave them my new address etc. Turns out that despite confirming the new address details, Origin have sent the old bills plus the new bills to the old address, even though they have my new address and have turned on the power and gas on. As a result, I now have a default listed on my credit rating. I have spoken to various Credit Repair firms who tell me that Origin are the WORST company to deal with, completely unethical and unreasonable. I have emailed all levels at Origin, every time I contact them, they refused to acknowledge that I gave them my new contact details and they have set up a new account in Qld. I will have to take legal action and report them to the Ombudsman to get my credit rating restored. So much for customer loyalty. Would never deal with them again.”
