Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, Coopers Plains
Rating: 4.25

4.3 Rating 5,719 Reviews

80 %

of reviewers recommend Outback Equipment

4.3

Based on 5,719 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Outback Equipment 5 star review on 3rd January 2025

Craig Warne

Outback Equipment 5 star review on 20th December 2024

MARTIN HYDE

Outback Equipment 5 star review on 18th December 2024

Anonymous

Outback Equipment 5 star review on 17th December 2024

Perry Waldron

460

Anonymous

Anonymous // 01/01/2019

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“Great service. Item was sent the same day as ordered.”

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Posted 3 months ago

Hi Greg, Thank you for the 5-stars! Hope to see you again soon!

Posted 3 months ago

“Product was as advertised arrived with no damage I was happy”

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Posted 3 months ago

Hi Peter, Thank you for the 5-stars! Hope to see you again soon!

Posted 3 months ago

“The service was really good.”

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Posted 3 months ago

“Excellent company to deal with everything always on or before delivery date Great helpful staff Highly recomend”

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Posted 3 months ago

Hi Ray, Thank you for the 5-stars! Hope to see you again soon!

Posted 3 months ago

“I dropped into the store to check if some brackets would fit my car. They let me take them into the carpark to verify. I also saw some other items that I wanted to add to my online order and they added them quickly, and then picked them from the warehouse quickly. The counter staff were friendly and helpful, as was the lady who took my order out to the car.”

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Posted 3 months ago

Hi Drew, You’re the best, thank you again for sharing such a positive experience. It means the world to us.

Posted 3 months ago

“Very happy with Outback Equipment, easy to order any products and dispatching dates as well as exceptional delivery times are made as soon as possible. Would be very happy to place other orders for any caravan or outback equipment that I require.”

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Posted 3 months ago

Hi Andrew, You’re the best, thank you again for sharing such a positive experience. It means the world to us.

Posted 3 months ago

“I was sent the product I ordered but it was the wrong size but in saying that I also ordered the wrong size so I am stuck with a product that I can't use and still haven't got what I want”

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Posted 3 months ago

Hi Danny, Please reach out to the customer service team as we can arrange a return for exchange to the correct cover for you as long as the return meets all of the conditions.

Posted 3 months ago

“Decent equipment. Shocking process times. Reluctant to buy again until service picks up. Seems common complaint from many customers.”

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Posted 3 months ago

Hi Rob, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 months ago

“A successful business that has outgrown itself and needs triple or more size the showroom and staff. Long wait times for being served or receiving goods. Probably fine if you're in no hurry but this is not the only store to get gear from. Once I was eventually served it was good but I won't be returning until they balance their offerings with people and space, maybe that's coming one day.”

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Posted 3 months ago

Hi Robert, Thank you for taking the time to write about your experience and thank you for shopping with Outback Equipment! We’ll strive to do better.

Posted 3 months ago

“Bought a DO 35 Cruisemaster tow hitch, price and delivery to SA was good.”

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Posted 3 months ago

“Awesome service thank you”

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Posted 3 months ago

“Brought the 4 tyre inflator de flator It's got some leaks in the fittings I can live with it but it's disappointing and the air line ball valve was screwed in of centre All in all great kit just needs them 2 things addressed and it would be very satisfying Small things that separates poor workmanship to excellent reviews! I do recommend the product as it is definitely better than the old way”

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Posted 4 months ago

“Sorry, but a very poor experience, on two fronts. Firstly, a staff member took my order over the phone, knowing that you didn't have the item in stock, and then I got an email a day or so later to say that the supplier was out of stock and the product was going to be a month away. Of course, I cancelled the order and got it from elsewhere within days. The second issue I have is using Aramex as your delivery company. It doesn't matter who I order from, but when Aramex is involved, it's always going to be late, without fail! I did have another item on order with you and the tracking system told me that it was at Aramex's Brisbane depot (I'm in Brisbane). It sat there for days until I jumped up and down to get it delivered.I know you can't control this, but it reflects badly on you and I have to think twice about whether I order something from you for this reason.”

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Posted 4 months ago

Hi, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 3 months ago

“Drowning in ads/promos etc. Asked you to moderate and all you have done is to send more. So now you are unsubscribed altogether.”

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Posted 4 months ago

“Items seem OK. Haven't used them enough to make a judgement. At least they are stackable and are induction ready. Price was reasonable.”

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Posted 4 months ago

“The pump I purchased is not the same as the one on the website, nor does it have the right connection for my boat. I want to return in. Regards Craig Dartnell 0418612203”

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Posted 4 months ago

Hi Craig, Please reach out to our friendly customer service team with photos of the item you received and we will assist you with this issue.

Posted 3 months ago

“Terrible service. Take your money (including extra for express post) and then don’t ship product for two weeks.”

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Posted 4 months ago

Hi Jordy, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 3 months ago

“3kg $270 water pump shipped in a cardboard box with no bubble wrap at all. Broken on arrival had to wait over a week for a replacing. A waste of company money and no one wins.”

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Posted 4 months ago

Hi Le Hua, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 4 months ago

“Excellent products”

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Posted 4 months ago

“Outback need to be more upfront regarding whether an item is in stock or not, apparently it’s up to the purchaser to ask, When I’m paying express postage I expect my purchase to be sent quickly Communication was prompt but they never came back with a delivery time as they said they would in emails Personally I will use a different supplier in future”

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Posted 4 months ago

Hi Lyndon, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 4 months ago

Outback Equipment is rated 4.3 based on 5,719 reviews