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Outback Equipment Reviews

4.2 Rating 6,036 Reviews
79 %
of reviewers recommend Outback Equipment
Company Reviews Product Reviews
18,351
 Metrics Info
4.2
Based on 6,036 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 72%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Outback Equipment Reviews

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.



Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

Write Your review

Outback Equipment 5 star review on 11th April 2025
John S
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Fotios S
Verified Buyer
“An air compressor and tyre pressure gauge were purchased as a Christmas present on 14-Dec. Price was good and the two items in stock in Brisbane. Delivery to Brisbane was advised 1-3 days with potential delays due to Christmas. An email was received 3 days after order placement, to confirm the items on their way. Enquiries were sent to both Outback Equipment and Aramex prior to Christmas to determine the whereabouts and expected timing of the delivery. Outback Equipment defaulted to the courier and Aramex didn’t respond. It took nearly 2 weeks (30-Dec) for Aramex to register the delivery in their tracking system and the items arrived more than two weeks after Christmas on 7-Jan. The items that were purchased as a gift, arrived in the original air compressor box which was tattered and worn and ultimately could not be given as a gift. Instead of packing the items in a manner to protect them, the air compressor box was opened and the tyre gauge placed inside. This resulted in me purchasing the same gift elsewhere to present on Christmas day and the two items returned to Outback Equipment for credit. The very poor delivery service was not credited. Overall, this was a disappointing experience that is not typical of past purchases from Outback Equipment.”
Helpful Report
(Coopers Plains, 4108) - Posted 2 months ago
Hello, Thank you for taking the time to share your experience with us. We’re sorry to hear that the delivery of your order did not meet your expectations. We understand how frustrating it can be to face delays and to receive items that are not in gift-ready condition. Please know that your feedback regarding the packaging and delivery process is invaluable to us, and we will certainly take it into account as we strive to improve our services. If you have any further concerns or if there’s anything else we can assist you with, we invite you to reach out to our customer service team. Best regards!
Posted 2 months ago
Amber J
Verified Buyer
“I brought from Outback Equipment because it said about getting my trax before Christmas and I didn't. So bit disappointed really. I needed them before leaving the state and didn't get them.”
Helpful Report
(Coopers Plains, 4108) - Posted 2 months ago
Hi Amber, Thank you for your feedback. We're really sorry to hear that your trax didn’t arrive in time for your departure. We understand how disappointing it can be when shipping delays interfere with your plans, especially during the holiday season. If you require any further assistance or have questions, please reach out to our customer service team. Best regards!
Posted 2 months ago
Anonymous
Verified Buyer
“Emailed 2 weeks after order to find out how my order was going, was told it had been shipped 3 days later got an email to say had just been shipped took over 3 weeks to receive order wasn't impressed”
Helpful Report
(Coopers Plains, 4108) - Posted 2 months ago
Hi there, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delays you encountered with your order and the confusion regarding the shipping notifications. Your feedback is important to us, and we appreciate you bringing this to our attention. If there's anything else we can assist you with, please feel free to contact our customer service team. Best regards!
Posted 2 months ago
Bas G
Verified Buyer
“Ok tonbe totally honest with you i.m very disappointed with the service you provided. I believe if you dont have the product in stock you should let the buyer know this before the transaction is complete. As the wait for the product is unnecessary when other stored have it on the shelves. Even when it is finally shipped from your store onto a courier they seem to take up to 3 days in the same city. Very poor customer service . Regards Bas”
Helpful Report
(Coopers Plains, 4108) - Posted 2 months ago
Hi Bas, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear about your experience with our service and the delays you encountered. We recognize how frustrating it is not to be informed of stock issues before completing an order and for the extended shipping times. Your feedback is crucial in helping us enhance our customer experience. If you have any additional concerns or require assistance, please do not hesitate to reach out to our customer service team. Best regards!
Posted 2 months ago
Anonymous
Verified Buyer
“Bought lights off your website, that you didnt actually have in stock, took weeks to post them then Couriers Please took 2 weeks to deliver. Don't sell stuff you don't have in stock! First & Last time buying anything here!”
Helpful Report
(Coopers Plains, 4108) - Posted 2 months ago
Hi there, Thank you for taking the time to share your concerns. We're truly sorry that you encountered issues with your order and shipping delays. We understand how frustrating it can be to wait longer than expected for your items and for the courier service to add to that delay. Your feedback is invaluable, and we’re continuously working to improve our processes. If you have any further concerns, please reach out to our customer service team. Best regards!
Posted 2 months ago
Anonymous
Verified Buyer
“pumps are sufficent. 6 ordered, come in very large box with no packing to prevent damage during freight, pumps were not in boxes themselves.”
Helpful Report
(Coopers Plains, 4108) - Posted 2 months ago
Hi there, Thank you for taking the time to share your experience with us. We're sorry to hear about the packaging issues you faced with your pumps. It’s important for us to ensure that our products arrive in good condition, and we regret that this did not happen for you. Your feedback is valuable as we strive to improve our shipping practices. If you have any further concerns or need assistance, please reach out to our customer service team. Best regards!
Posted 2 months ago
Pablo R
Verified Buyer
“I bought online and they didn't post after 2 weeks.”
Helpful Report
(Coopers Plains, 4108) - Posted 2 months ago
Anonymous
Verified Buyer
“Parts took an extremely long time to get here... We sourced parts else where and completed the job before they showed up.”
Helpful Report
(Coopers Plains, 4108) - Posted 3 months ago
Hi there, Thank you for taking the time to share your experience with us. We're sorry to hear that the parts took longer to arrive than expected, and we completely understand your frustration. We’re always working to improve our shipping processes, and your feedback is invaluable in helping us achieve that. If there's anything more we can assist you with, please feel free to reach out. Best regards!
Posted 2 months ago
Kurt M
Verified Buyer
“Delivery of item took over 3 weeks. No correspondence to say item wasn’t in stock.”
Helpful Report
(Coopers Plains, 4108) - Posted 3 months ago
Hi Kurt, Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in delivery and for the lack of communication regarding your order status. We understand how important it is to keep our customers informed, and we're sorry we fell short in this instance. Your feedback is invaluable, and we’re committed to improving our processes to better serve our customers in the future. Best regards.
Posted 2 months ago
Kane
Verified Buyer
“Great products, customer service was easily accessed. Terrible dispatch/delivery time.”
Helpful Report
Posted 3 months ago
Hi Kane, Thank you for your feedback. We’re glad to hear you found our products and customer service accessible, but we’re truly sorry to learn about your concerns with the dispatch and delivery time. Your experience is important to us, and we are continuously working to improve our processes. If you’d like to discuss this further, please don’t hesitate to reach out. We appreciate your input and hope to provide a better experience in the future. Cheers!
Posted 3 months ago
JASON T
Verified Buyer
“The product i ordered and paid for was not available. I was notified a week later which left too little time to source the product from someone else before my trip. There was also the delay in getting the funds returned.”
Helpful Report
(Coopers Plains, 4108) - Posted 3 months ago
Hi Jason, I’m really sorry to hear about the unavailability of the product you ordered. It’s frustrating when things don’t go as planned, especially when you have a trip coming up. We appreciate your feedback, as it helps us improve our communication and processes moving forward. Thank you for letting us know about your experience, and we hope to serve you better in the future. Cheers!
Posted 3 months ago
Barry
Verified Buyer
“very very slow called many times”
Helpful Report
Posted 4 months ago
Hi Barry, We sincerely apologize for the slow response time you've experienced. We understand how important it is to have timely communication and support. Your feedback is essential to us, and we’re working hard to improve our service. If there’s anything specific we can do to assist you right now, please let us know. Thank you for bringing this to our attention, and we hope to provide a better experience moving forward. Cheers!
Posted 4 months ago
Damien P
Verified Buyer
“Yet to install the water tank sensors, but when the package arrived the boxes were poorly protected and looked liked they had been previously opened.”
Helpful Report
(Coopers Plains, 4108) - Posted 5 months ago
Hi Damien, Thank you for your review! We're sorry to hear about the condition of the packaging upon arrival. We take product protection seriously, and your feedback will help us ensure improvements in the future. We hope the installation of the water tank sensors goes smoothly, but if you need any assistance, please don't hesitate to reach out. Cheers!
Posted 4 months ago
Roger K
Verified Buyer
“Products were generally ok, chair already has a bit fallen off the foot. 3 and a bit week delivery to suburban Adelaide... and sent in different lots, second tracking number not provided until a call was made to check up, but guy on phone was good. If you need stuff for a set date order accordingly”
Helpful Report
(Coopers Plains, 4108) - Posted 5 months ago
Hi Roger, Thank you for your review! We're glad to hear you found the products generally okay. However, we’re sorry to learn about the issue with your chair and the delivery delays. Your experience is important to us, and we’ll certainly address these concerns with our team to enhance our service. If you need further assistance, please don’t hesitate to reach out. Cheers!
Posted 4 months ago
Louis T
Verified Buyer
“1 of the tanks ripped open when filling the 3 of them”
Helpful Report
(Coopers Plains, 4108) - Posted 5 months ago
Hi Louis, We’re really sorry to hear about the issue you experienced with the tank. That’s definitely not the quality we strive for. Your feedback is important to us, and we’re constantly working to improve our products. Please don't hesitate to contact our customer service team to submit a warranty claim on this product. Thank you for bringing this to our attention.
Posted 5 months ago
Lynda D
Verified Buyer
“Staff were friendly but sold me the wrong equipment for fitting an awning to my van. This was despte the man actually looking at the van! Not easy to change things as i live over 250klm away. Friend collected correct part, no refund for worng parts only a credit note offerred. Won't be back so ther's $75 wasted.”
Helpful Report
(Coopers Plains, 4108) - Posted 5 months ago
Hi Lynda, We sincerely apologize for the mix-up with your equipment and understand how frustrating this must be for you. While we can't change the past, we appreciate your feedback and are always looking to improve our service. If you’d like to discuss this further, please consider reaching out to our customer service team. Thank you for your understanding.
Posted 5 months ago
Bernard L
Verified Buyer
“The window arrived OK, but without any installation instructions, When I rang for some the guy had "NO IDEA' and re-directed me to the supplier, who emailed me a set of vert comprehensive instructions.”
Helpful Report
(Coopers Plains, 4108) - Posted 5 months ago
Jo C
Verified Buyer
“I made a purchase on 11 August my order came missing an item and it’s now 7 October and I’m still waiting. For this 1 adapter plug for my Aquaheat which I desperately needed the most still not received, everything was pretty good. I’m disappointed and could have gone to a local store but still hoping at any day it would have arrived by now? It’s made my experience not the greatest and my patience has definitely been tested and wearing thin! I just want what I’ve paid for! Jo (WA)”
Helpful Report
(Coopers Plains, 4108) - Posted 6 months ago
Hi Jo, We’re sorry to hear about the missing item from your order. We appreciate your patience through this process and want to assure you that we’re working hard to resolve this issue. If you haven't already, please reach out to our customer service team so we can assist you further. Thank you for your feedback!
Posted 5 months ago
Kevin B
Verified Buyer
“Diesel tank arrived, but was not told you had to assemble the hose connection outlet yourself. No Instructions came with it. Ask for a refund and was told NO…”
Helpful Report
(Coopers Plains, 4108) - Posted 6 months ago
Hi Kevin, We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future.
Posted 6 months ago
Louisa L
Verified Buyer
“The item was excellent but getting it was exceedingly arduous. Beware if you order online. They use Aramax who are impossible to contact either via phone or email and the whole redelivery process was virtually impossible. Total pot luck. Most couriers leave the parcels at Australia Post if no one is home but not Aramax. I will not be ordering online with you again for that reason. Really bad courier service.”
Helpful Report
(Coopers Plains, 4108) - Posted 6 months ago
Hi Louisa, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Posted 6 months ago
Outback Equipment is rated 4.2 based on 6,036 reviews
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