Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.21

4.2 Rating 6,036 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 11th April 2025

John S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Were unresponsive when queried when the ordered goods would be delivered. Delivery period was excessive.”

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Posted 1 year ago

“Poor, ordered lights thinking they were in stock. Waited 6 weeks or longer. Also emailed in between with no response. Need to advertise on back order.”

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Posted 1 year ago

“Ok I had a problem with logging in I couldn't order anything Product turned up incomplete Haven't had a email reply Postage dates are incorrect 5 phone calls no answer so far. Do you want me to go on? Package opened. Mark”

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Posted 1 year ago

“I ordered 2 x Redarc 1240's and paid for them on checkout. I had to call 10 days later when I hadn't received them to be informed they were sitting in despatch and hadn't been send. They arrived the next day. Luckily I didn't require them urgently.”

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Posted 1 year ago

“Many items on your website state “in stock” when in fact they are not. If it states in stock, I would expect to see the item within 3 days. If it’s going to take 2 weeks, you should state that when we add to the basket. Definitely not happy with your delivery times, way too long!”

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Posted 1 year ago

“Everything is as described however the time take for orders to get dispatched is very slow”

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Posted 1 year ago

“I ordered some gas fittings and basically everything is OK, with the exception of the delivery. I have ordered heaps of things over the same period from other companies and the delivery from Outback Equipment using Aramex Couries is exceedingly bad by comparison. So bad, that it is a significant deterrent for me to order anything else from Outback equipment. I ordered on 20/03/2023 and received the goods on 03/05/2023”

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Posted 1 year ago

“Poor performance. Web site said in stock,ordered and was billed the full amount straight away, email said that it has been sent but nothing happened. No tracking history and no delivery. On contacting OE was told that it had been ordered and would be set on to me as soon as it arrived. Recieved the slide 3 days before leaving on my trip”

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Posted 1 year ago

“Didn’t have the product that I ordered . (Treds) I was very disappointed in this .”

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Posted 1 year ago

“I'm really disappointed that I have not yet received the refund for the hoses, at $135. I have rung twice and sent emails. Seems I have to call again, despite having been told the last time I called that it was sorted. Also the way the order was sent was very strange. Two separate parcels under the same consignment number. The parcels arrived about ten separate to each other. This caused a problem when the second parcel was delivered to the wrong address by Australia Post. When I called them they said no, that parcel was delivered on the date the first parcel had been delivered. That was difficult for them to resolve. Very odd.”

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Posted 1 year ago

“Postage very quick Condition of tank outlets poor Website hard to use”

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Posted 1 year ago

“I was really disappointed with the amount of time it took to be delivered. It was supposed to be processed within 4 days. I had to call after 8 days only to be told it hadn’t been processed yet. Promised to do it that day only to take another 6 days to be picked up for delivery. All up it took over 4 weeks to get the pre-filter. Product it good but service was really disappointing”

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Posted 1 year ago

“Good product, terrible shipping time. I would go to say 5 weeks is a little long for something coming from interstate!”

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Posted 1 year ago

“Overall I would say my dealing with Outback Equipment has both Pro's and Con's. The Pro's are that I believe my Canvas Seat Covers are of good quality and as per that described on the web site. Another Pro is that when I notified Outback Equipment that only part of my order was received they immediately apologised and advised that they would rectify it. The Con's are that delivery for my initial delivery took much longer than what was initially quoted, they will not deliver to a PO box and use Couriers Please to deliver to a residence only. Couriers Please refuse to deliver to my residence as I'm in a rural area so I had to ask for delivery to a friend's house. Another gripe is that they never respond to emails. Overall I sent 5 emails and had to chase each of them up with a phone call a couple of days later to get action. Trying to set the missing items of my order proved an absolute pain and at times I wondered if I would ever see the pieces. All the order has now been received but I will think twice before using Outback Equipment again.”

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Posted 1 year ago

“Part order turns up, no explanation, no information and according to you guys all dispatched as one consignment with one tracking number. Extremely frustrating”

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Posted 2 years ago

“Haven't received the goods yet, still waiting for the status to be updated ordered a week ago”

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Posted 2 years ago

“Don't know why I was asked to leave a review when I never even received the order. Understanding sometimes delays happen but I found there was a lack of updates with delays given order was placed nearly 2 months. I received one update after the order was placed for about a month which stated I would either receive my order or be notified if it would be any longer than 2 weeks. 3 weeks later and still no updates I then cancelled my order for a refund and to their credit, they were very quick to cancel and refund the order. Given I have seen many others with no issues I can understand delays and sometimes there are issues getting stock so I can't fault them for that. I probably just had but luck. But if they were better at communicating delays it is a lot easier to take and I would have either adjusted my order or stuck it out etc and rated them higher.”

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Posted 2 years ago

“Every time I order it takes weeks to supply. I have ordered the same items from another vender after ordering from Outback Equipment and received the order weeks before they supply. Has happened with multiple orders.”

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Posted 2 years ago

“Got sent the wrong parts, then waited 3 months for the correct stock to be sent. Updates kept saying, it’ll be sent next week…”

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Posted 2 years ago

“It took way to long to get my light I ordered plus I had to phone up to see why”

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Posted 2 years ago

Outback Equipment is rated 4.2 based on 6,036 reviews