“My gas was cut off this morning for no reason my bills are always paid on time by direct debit and was told yesterday that I was over £300 in credit. I have also informed you in the past about your harassment with regards to your contract for having a new boiler and other things done when I have had my boiler checked. Please again stop this harassment.”
“Horrible company to deal with, customer services are awful. They’re sending bills to us after we have closed the account a long time ago (6 months), unable to communicate and look into the problem, hanging up on us whenever we contact them despite the conversation always being polite.
We sold and moved house. After my wife closed the account on that property they automatically reassigned the bills to my name, and kept sending letters and bills to that old address in my name, accruing a debt of over £500 in several months, despite other people living there. After numerous calls to them, nobody is able to understand the situation and help us, they keep sending bills and letters to us to that old address even though we’re no longer there (moved out 6 months ago, have RM redirection service set up), and we’re honestly not sure what to do. They also always hang up whilst we’re put on hold.
Will try contacting them again, and again, and again, UNTIL THEY CLEAR OUR WRONGLY ASSIGNED DEBT, I suppose. Also hoping my credit rating isn’t affected.
AVOID.”
“They say we owe £12k + on our app. Joke. The week before they owed us £1k Shocking and this stinks of the same issue the post office had !!!! They want to change our DD to £2.4K per month. We live in a 3 bed semi !!!!!!!!!!”
“Absolutely terrible customer support. I lived in one address from 15/01/2023 until 30/09/2023. During this time I was paying regularly for what I believed was my account with Ovo.
When I called to let them know I was leaving this address they informed me that I had a remaining balance of >£1000. It turned out they had made 2 different accounts under my name for this address and had been charging me for both. I notified them of this mistake on 30/09/2023 and sent proof of my payments throughout the year, with my sort code/account number etc. to prove that it was my account. They assured me that an investigation would be made and the case would be high priority.
Well it's now 4 months later and nothing has changed.
I have left the UK and I can only contact Ovo through WhatsApp. The customer service I have received has been at best incompetent and at worst downright rude, dismissive and disrespectful. Each time I speak with them I need to repeat the same information and send proof of payment and each time I am told that there will be an investigation. each time NOTHING is done about this.
My account has now been passed to a debt collection agency which Ovo can't contact, apparently. This is destroying my credit score and also putting me at risk of legal ramifications. It is also causing a great deal of stress in my home and professional life, as I can only contact them while I'm at work.
If you are looking for an Energy Company who know what they are doing, choose absolutely anyone else. Ovo will try to scam you with their confusing customer service set up and lack of professional and trained employees.
I would give 0 stars if I could”
“I have Been with ovo for many years and never changed supplier because they used to be so good. Not so now in the past couple of years...I've had an absolute nightmare with them. One manager said I'd made 17 complaints since 2021. I said "that shows how completely incompetent you are!" I said I'll keep making complaints until u get it right. I applied for the support package. Should've had a heated blanket sent out by now as it's over the 6weeks. Have had to chase it up today. Advisor said mattress topper I said I already have a mattress topper my application was for a heated blanket. .I could go on forever the list of things I've had go wrong. One of the advisors called Peter Versailles has got to be the worst human I've ever come across. He was massively abusive..
My contract ends June 4th I'll be going elsewhere! If I leave now it'll cost me 150.00
Disgusting way to treat a disabled pensioner”
“You are a terrible terrible company
Customer service is non existent
I’ve been without gas all over the weekend
You can’t contact anyone I’m livid
Don’t ever ever go with this useless supplier”
“These criminals left me on the dark..they took SSE customers.. now I can't top up my key ...keep sending letters pushing their stupidity smart meter nobody ask for..as soon I get control back..I am leaving these despicable useless creatures”
“wouldn’t even give it one star but wouldn’t let me carry on iv had nothing but hassle with ovo since they switch from sse they keep sending me bills out threw door what isn’t right then on my online app it tells me a more expensive amount to the letter then when i ring its a cheaper bill i think ovo is absolutely shocking if there are elderly that don’t use internet and don’t know what there doing they will be getting over charged id hate to think how much money they have had out of vulnerable people i will be leaving cos your the worse supplier iv ever being on!!”
“I have had similar problems too long to go into but have been advised to go to the Ombudsman which is my next step Perhaps if we all did this we would get some results”
“Probably the worst customer service ever. Trying to switch gas supply to a cheaper rival. Balance with Ovo all paid up. Ovo constantly refusing to allow the switch to happen”
“OVO is ruining my life. I moved into a property and opened an account with another company to whom I have been my bills regularly on time. A month ago received a letter from OVO with account details that I have never opened myself. That was followed with a bill. After countless phone calls I found out that they opened the account with Search and Trace on my behalf without my consent or knowledge. Thats data protection breach. I tried to resolve the issue, being told it would be reversed if I sent them my tenancy agreement and I did a month ago. Spoke to many people who told me not to worry and even that the account was closed. To this day I receive a call from collection team telling me that I owe them money. In addition to that I was told that this information is shared with credit referencing agencies which is ruining my credit score and it has. The amount of stress and enxiety this has caused me... I just cannot believe I am going through this. The way it is being handled is beyond anyone's imagination. I am supposed to be working but this turned into a routine every morning at 9am I am receiving a call going through the same thing which leaves me with more stress for something I didnt even intend to deal with.”
“Awful company. Their billing system is hard to understand and mysterious charges appear out of no where. Their customer support team haven’t got a clue what day it is let alone how to actually help customers. I’ve tried to switch to another energy provider, three times they’ve blocked the move. Twice making up some silly excuse and third time, simply saying I don’t know why it was blocked and I’ll put a note on your file and hung up on me! All I want is to pay my final bill and be done with them but they won’t let me go! Avoid at all costs.”
“absolutely do not choose OVO. they are totally incapable of documenting complaints properly and resolving issues. it’s been over *6 months* since moving into my flat and they’re still chasing me to pay an outstanding balance on the previous tenants account via email & threatening to pass the debt to third party debt collectors despite telling me to ignore these emails and wait for further instructions everytime i call up???? 6 MONTHS. very glad to be with Octopus energy. they are AMAZING.”
