“Keep sending useless estimates when I provide meter reading almost monthly,then texts and letters ,then falsely stating I need a new neter( which was replaced recently) so they can fit a smart meter which I don’t want. Texts,letters all the time for amounts I don’t owe. Terrible company,I’m moving soon and will recommend to purchaser that he looks elsewhere.”
“Forced to move to Ovo after it’s taking over SSE. I terminated the account in June with a credit balance of over £130, their emails advised the refund was on the way, would be credited to my direct debit account within 10 days. But the money has never been back, up to now (end of September), despite repeated emails follow up.
Apart from eating up the refund, even worse, Ovo keep sending energy bills addressing to me to my old address after my moving out and account termination. The meter reading alleged by Ovo in that bill is “over 600 kwh” more than the difference between the meter reading taken on the date of my move out and the reading taken by the new occupier at the time of move in.
In my personal view, such malpractice is no better than stole money. Why an energy company is allowed to do this? Is there any laws and regulations govern the conduct of energy companies?”
“They sent the debt collector to the house and I am not with OVO, It was a previous owner who moved out 9 months ago.
The is not even in my name
My suggestion is raise the complaint with the energy ombudsman”
“This company should not be allowed to be in the energy market very very bad customer service staff in Africa qho dont have a clue you can never get them to pick up the phone i was trying for 3 days then thy put the phone down on you worse company on the planet avoid at all cost”
“I wish I could give zero stars that how bad their service is.
I have not received a bill in the last 8 months and it is impossible to actually get one.
Avoid at all cost”
“I was with ovo and my experiences were it was so bad i moved to octupus but my son i still with them. When i get my bill takes me just a couple minutes to check the bill is correct and pay it -when he gets his i spend at least 45 minutes trying to work out if its correct and how much he actually owes”
“We have been with OVO for over a year now. Since then we have generated power through our solar panels. OVO now owe us £1700. We've submitted the same set of forms multiple times, met their every excuse to not pay us but still nothing! Customer service team have slopey shoulders and pass the buck to everyone just to meet their target and close the case. The FIT team seem to mainly lie and not actually do anything. Come on OVO, you even paid someone else our money!!!
Absolutely shocking business. If you have the chance - don't get involved.”
“Since moving to worthless OVO Energy from SSE, by force. For a month now I have been struggling to stop up gas by crapping smart meter. Due to meter failure, they have put a new meter. But I still can’t top up. I have rang them so many times.I’m just getting repeats of same answers with lies. “ just wait for 24 or 48 hours, but still nothing”
“Forced to move to them after they took over SSE who I had been with for years with no problems. Transferred a credit balance over and within weeks it was wiped out and told I was due them over £3,000. They seem to pluck meter readings out of thin air which are totally wrong then you are forced into weeks of dispute to try and get it resolved. Totally stressed trying to deal with them.”
“worst company i have ever seen. Operators only redirect you to other departments. Change to another operator as soon as possible, I never want anything to do with them”
“This company is utterly useless, incompetent and uncaring. I would give them zero stars, if possible. Avoid at all costs, otherwise you will regret it. You have been warned.”
“It it impossible to understand OVO Energy’s incredibly high bills. They make no sense and they add on extra charges without explanation. Is this even legal? The worst big company I have ever dealt with. I would pay someone to independently go through my bills and calculate the correct amounts. In the 15 months I was with them I think, in total, we have been overcharged several thousand pounds. Their call centres are hopeless and I found the wording of the bills we received intimidating. Nothing positive to say about my dealings with OVO.”
“Which is it? Short of funds totally ineffective or both!
Once again FIT Reading give again on the first of the month and 3 months later still waiting for payment.”
“Customer service are very hard to understand or Can't even speak to anyone.... electric bill has almost doubled with OVO after I was transferred from SSE....”
“I have been generous in giving a one, this is only because I can not give a minus!!
I have been trying to deal with and resolve an issue Ovo Energy for 6 months.
They initially sent me an estimated bill for over £1,000. I tried to resolve the issue and sent them photos of the readings. They did nothing and started to call and text me threatening me with debt collection agents and to damage my credit.
I lodged a complaint and had an auto-response saying they would respond in up to 5 days. 10 weeks later, I still have not had a response but they continue to harass me.
I’ve made 5 complaints but still had no response apart from threatening ones. They will not send me a copy of their complaints procedure or service standards, and without doubt, have failed to stick to them.
I’m at my wit's end, I was off work with mental health problems last year and have explained this but they continue to bully and harass me.
I’m at the point of wanting to report them to the police and have begged them to take me to court just so that I can resolve this rather than continuing to text and call me just to make threats.
I’m sure I can’t be alone, their behavior towards customers is disgusting.”
“I have no gas was told engineer would be out with in 3hours still waiting on them coming it is now 9 o’clock at night have not been able to cook for the children”
