“I joined OVO energy years ago . Customer service excellent. Bills low. Now increase standing charge with no notification . Can’t get any answers why and just read about chief executive Stephen Fitzpatrick and his Formula 1 team and multi millionaire pound loans for houses and god knows what else. My standing charge is nearly as much as my usage. Spent all winter under blankets with hot water bottles !! Do not want to fund another arseholebilliinaire. We’ve enough of them already . Hence 1950s rationing in the supermarkets. Brexit bonus. As my 91 year old friend said . Things are have never been as bad in her lifetime. Ps couldn’t communicate with company except via questionnaires as chat not available and no one answers the phone. They used to.”
“My FiT account was given to OVO by SSH. This was in August 2022. I have never received a FiT payment since. When I finally got through to a FiT helpline I was told to send in a photograph of my FiT meter. This was sent March 2023. Heard nothing until I threatened legal action at which time I was asked for a photograph of the meter which was duly sent on March 2023. I have heard nothing since. Rubbish company.”
“1 star is generous. Never ending loop from an SSE number to OVO to deal with an old bill. Eventually they will just hang-up on you.
Literally cannot get through to anyone to discuss an exorbitantly high bill.”
“Stay clear of OVO! I am genuinely experiencing the worst customer service I have ever received.
I recently purchased a house, submitted opening meter readings and then regular meter reading after, however OVO decided to use inaccurate estimated reading instead, despite complaining and trying to resolve they ignored me and send threaten bill requests constantly until I paid, still no refund.
I then decided to switch because of this bad experience and again instead of using my final meter readings they used estimated meter readings which were inaccurate and too high, they are currently ignoring all of my complaints and continue to send me final bill requests for energy I haven't used!”
“Ova energy have sorted the mess left by my previous provider. Bills are consistent and clear. Website to access and informative.
I am very pleased with the service so far.”
“BOOST/OVO Must be the worst Company on Earth!. They left me from the 30th of December 2022 for 6 Days without Gas, I was unable to Wash, Shower, Cook or heat my home I was left Cold Hungry and Smelt like Rotten Fish as I have a Disability they just didn’t care😡. I must have rang them about 30/40 Phone Calls without getting through each timeI was told on the Answering Machine to go to Chat done that, about 10 times they told me that they couldn’t help with my problem!, they told me to contact them by Phone or Email I went to the phone again and again and they referred me back to Chat. I then went on their Email Address and I was told after spending almost an hour typing my Complaint and sent it, the Email did not exist kept getting a reply saying that it does not in operation. I had a Damaged Card with £40 Credit on it but wouldn’t Register the credit on the Meter, this is why I contacted them!!. Eventually I got through to them they sent an Engineer out to my house and he put £20 Credit on my Meter on the 7th Day since I had no Gas.😡 Boost who said that they would give me a Refund of My £40 and a Miserable £25 Compensation for the Torture that I went through over the New Year and beyond. My Phone Bill was much more than that alone and up to today they have failed to Pay me !. I got a call from Boost and told to go to the Paypoint and get a New Card from Macs Newsagents on Park Road L8 & Zero Vend on the Card for my £40 and the £25 Compensation would be sorted the next day!, Well Macs Newsagents had no Boost/OVO Replacement Cards he had them for every other Utility Company so the transaction couldn’t be done, it was Pouring Rain so I proceeded to 7 other Paypoints and not one had their Cards I was soaked to the Skin and left freezing I contacted Boost again and they said that they would send a New Card but it could take up to 2 Weeks. Eventually it came and I had to register the Card on the Meter go buy Credit and put it on the Meter. I went and got another £40 on my Card installed it and when I did they immediately deducted the £20 that the Engineer had placed on it. BOOST/ OVO In my opinion must be the worst Utility Company on this Planet😡😡 Anyone who joins this Company will end up physically sick as I did!. Stay clear of them!!. Yesterday I changed my Supplier to EON NEXT as I could not stomach this Company any longer. UP DATE!.
ZINHIE SORRY BUT KEEP YOUR APOLOGISE TO YOURSELF!. YOUR CUSTOMER SERVICES STINK TO HELL AND BACK!! YOU OUGHT TO BE ASHAMED OF YOURSELF. A THUNDERING DISGRACE TO ALL THAT IS GOOD IS WHAT YOUR COMPANY IS.🤬
Date of experience: December 30, 2022”
“These people are horrible and…
These people are horrible and disgusting disrespectful on the phone they have made my son sit in my house as I am disabled to wait for meter changes twice now and not turned up they won’t give any compensation for this also they still have not gave me my £67 pound off the government from March they keep saying there is a bk log they talked to myself and my son absolutely terrible and would not give another appointment for meter changes baring in mind when they took over from sse I lost £50 on the electricity and £40 off my gas and was put on emergency credit they still haven’t refunded for that this company should be avoided and the staff need sacking as they av caused me great anxiety and panic with no remorse or apology whatsoever I have now taken this up with the ombudsman and also emailed my local MP”
“Absolutely useless. Just been automatically moved over from SSE and I'm already wanting to jump ship. Overcharged and no receipt after paying. What a joke.”
“Sending a 96 year old blind and deaf pensioner a letter saying her smart meter had not been sending in readings for 9 months and in large type “you could be running up a large debt”. Letter asked for meter readings, we deal with all bills and affairs but OVO would not speak to us - never had this problem with SSE we did not ask to be transferred to OVO. Suffice to say they did not take meter readings as I was told the smart meter was sending readings daily, (as I asked why the readings on all their bills did not say estimated). What an appalling company that can frighten and cause a lot of worry to a vulnerable pensioner. You should be ashamed of yourselves. They are also holding a large credit on the account. I will be resending POA and hopefully they will speak to us.”
“They lied , misrepresented my bill, offered a cashback when I followed up with supplier... I accepted cashback and am awaiting disconnection ... I will not deal with unethical companies.... their lies are evident in the email trail created. They responded quickly and nominated the fix from the outset as they could see their problem... I have a smart metre....they just did not fix it and when they eventually did offer some fix they continued to blame the supplier.... they took no responsibility and were deceitful”
“We have been with Southern Electric for over 30 years not one..not one complaint…
Ovo energy comes in..
& doubles our direct Debit from £290-to £489..
We have always been in credit for over £30 years
I will be changing providers ASAP”
“Recently received an electric bill for over £37000+ for a 6-month period for two-bed cottage with one occupant (our son) who hardly uses any power. After numerous phone-calls by my wife, a day later we were reassured that the bill was incorrect and we were, in fact, in credit, only to then receive further demands for this obviously incorrect original amount. This outrageous farce is still on-going. Total and absolute incompetence; or is it deliberate? One has to wonder. Imagine an elderly or vulnerable person receiving this treatment. And, to cap it all, we were transferred to OVO without warning or agreement. An absolutely appalling company.”
“Poor customer service, could not find/locate my account even though I have been with them 11 years,time wasting when their site says direct debit details can be managed from online account and cannot. Terrible call quality with agent, accent I found hard to understand, ignored my questions and took and excessively long time to complete simple task of verifying bank details that had not changed. SSE use to be good but since OVO have come in their service is exceptionally poor”
“Have you read the May 2023 Private Eyes report on how an 83 year old customer was bullied for five years simply because they had the incorrect address on their system?”
“Absolutely horrible energy company. Impossible to reconcile bills, and extremely rude costumer service. Please do yourself a favour and avoid these crooks like the plague.”
“Absolutely awful company!!!! Can't understand half they say when I finally get through on the phone! Don't use them. Put my monthly payments up from £200 to £257 even though I'm £162 in credit!!! Just appalling. No UK phone number - it goes to call centre abroad - sounds like India!!!!!!! The most annoying and frustrating phone calls ever!
Abysmal.”
“On the 19/01/2023 I was contacted via email telling me I owed money to OVO Energy and that my monthly bill had increased from £40 to £71. I had never heard of OVO Energy before and believed I was with SSE as I had been for 4 years, no change to my contract was communicated to me. I was not given 10 days notice as per a legal requirement of the financial trade union.
I called up OVO Energy to request some details of the change and why my account had gone into debt and they couldn't give me a straight answer, saying sorry 'cuz' that's just how it is.
On the 18/04/2023 I was notified via email telling me I should increase my monthly payments to £111 otherwise I would go further into debt. I looked up on my online account, very difficult to look at but worked out I was only using £43.16 a month so didn't need to increase my electricity bill to the new requested inflated rate.
On the 28/04/2023 I was emailed telling me my direct debit had increased to £111 with no notice of the change (As the previous email was a request for ME to change my monthly quantity). I called up OVO Energy to notify them I would be leaving them on this basis, the first customer assistant I called up said wait a minute and left me on hold for 30 minutes. I then called back and the person said no no you can't on this number with me, I requested them to give me the correct number and they gave me the number I had called them on then hung up. I then called up for a third time and told the person that due to the illegality of my account and direct debit change I was going to leave them that very same day, twice they put me on hold and said we can reduce your direct debit to your actual usage? This confused me as I was told by email that my rate was being increased in line with my average usage, even though it was only £43.
After being on the phone for 4 hours I was able to leave this company and would recommend noone to ever go with this company based on my experience.”
“This company are a disgrace. I have been trying to cancel my mums OVO Energy duel fuel account for over a month. My mum has vascular dementia and Alzheimer’s. Initially they wanted Living Power of Attorney proof. I sent them copies to their customer service I did so phoned back same day and they told all was ok, nothing heard then phoned back the next day and was told I sent them to the wrong email address, sent the docs to the correct address? They owe my mum hundreds of pounds. Ten days later phoned again only to be told their admin department hadn’t approved a legal document LPA and until they had I could not close the account then yesterday 27 April they wanted to talk to my mum, who in her medical condition does not know what day it is. I have sent the company meter readings to no avail. This company should not be trading.”
