“Absolute joke of a company. Took two direct debit payments from me this month and contacted them to get one of them refunded to me, they took a second metre reading and told me because of the usage of energy they could only refund me £9 of the second payment of £50 they took from me. Absolute Scam.”
“Ovo is a joke, I got into a situation where I can’t pay for my bill, they got the debt collectors in I spoken to the company, I said that I can pay £50pcm and they contacted ovo, they agreed then canceled the debt collectors. When I was going to pay £50 they wanted £225 of me and I don’t get paid that much, so tried to say that I couldn’t afford that, they didn’t like it and said that they have to go back to the debt collectors, haven’t heard anything of the debt collectors but have had bill showing they have put more money on my bill and I haven’t been using much electric and gas. This has really stressed me out! Going to contact the debt collectors myself and explain everything to them. If you ever see yourself having a letter off ovo saying that they are your new electric and gas supplier, leave stray away.”
“Awful customer service. They closed my account by mistake, their mistake, and the advisor who assisted me couldn't care less. I opened two complaints and I waited for 2 weeks.They said they will contact me in 7-10 days. When I contacted them back they told me the complaints were marked as resolved. What a joke!”
“Useless! They sent me a final bill, then sent me a cheque saying I was in credit, then sent another bill, agreed that was wrong and said account closed.. now asking for more money..”
“Do not touch them as a company, get out as quick as you can. I was migrated from SSE the money they were taking in the beginning was ridiculous, I was slowly watching the company sending me high bills, . No monthly usage written in data as time went on, I was screenshotting my electricity and gas daily and eventually they got caught out for overcharging me .they did pay me back. Trying to get extra revenue back overcharging other customers.when goggle it was saying OVO own 10million for overcharging. Remember they are trained from a person what to say to customers.I’ve now cancelled with OVO . I had to be very aware how to work with them regarding ending my custom, make sure your credit is low !! with only a little bit of credit in ,to clover your closing account the more you have the more add-ons they will come up with .when they say to you, we generate your this last bill in six weeks. Say no you won’t. You’ll do it now. We will sort it out on the telephone today with my last reading as from today i have photographs of my readings as Evidence my closing date,data of today what is owed to me .dont let them palm you of with in six weeks . I want to in writing today what you own me in email or updated on my app now please . you do not need six weeks to generate a bill. if you give them time they will dip into your account and take other money making excuses for any add-ons . , then close your direct debit i’m now receiving the money that is owed to me within 10 days, not six weeks.”
“Thieves actual thieves!
I paid £121pcm only to be charged £445 on top one month, been ignored for 6 months.
If you want my advice, change your supplier because OVO are disgusting.”
“Joke of a company horrendous experience trying to get the overpayments that they took without notifying me that they were increasing my DD. They then tried to block me moving to Octopus (brilliant company with excellent customer service) and then had the audacity to say they blocked my switch incase I wasn’t sure I really wanted to leave them. I finally got shot of them and it’s the best thing I could have done.”
“OVO and BOOST are the most obnoxious dodgy companies I have had the unfortunate luck of having both gas and electric supplies hijacked without knowledge even getting my details incorrect, ovo like other reviews here send bills with additional fees that get embedded in your energy account when you try to discus these ridiculous fees they insist these charges do not exist and also call up to 8 times a day demanding immediate payment, do not pay these sketchy English companies that try to bully you into debt.”
“I just paid my Electric bill to a robot person. £86. For two months usage in a sheltered accommodation where I live by myself where I turn off every plug and is out nearly every day how they justify the price is scandalous. The fictional price they come up with really grates me. I don’t have a Smart meter. A meter is stored in an out building along side other residents meters. The lady on the phone actually lied to me. Profits these companies are making and ripping of their consumers is disgraceful. So in my mind, am I happy No I am not! I hope a member of Ovo addresses this issue.”
“This too-faced at noxious energy company called fxxing OVo energy themselves have also now stop millions of EX SSE customers ovo to this noxious energy Supplier from being able to pay by giro slips this started last month at OvO energy to millions of EX SSE customers who use to prefer paying that way for using there energy at SSE stay well away from this evil 😈 noxious energy company called OvO energy. 👀 😡
I'm sorry to hear that you have not been receiving your giro slips along with your bills recently. We no longer offer or accept Giro slips as a method of payment - this was a temporary service while SSE customers were migrating over to OVO. I will make sure to log this dissatisfaction and raise feedback on your account - I understand your frustration as I can imagine this was an easier way to make payments for a lot of people. 👀 😡”
“Rudest and most obnoxious staff on customer service hotline. Busy mocking my mother in law's accent rather than solving the actual issue. Completely incompetent and shouldn't be employed by anyone. Absolutely shameful. I'd give them minus rating if I could.”
“Terrible supplier. They are not helpful when things go wrong. The customer service team are like robots who keep saying the same thing even when you are explaining that something is still amiss. Changing supplier..”
“They say I am owed money on my electric.ime on a smart meter and and I'm in credit all ways in credit.they keep saying they will get in touch with me it's months and they have still not been in touch.”
“I recently moved into a new residence and discovered that OVO was the current energy provider. As I had a prior relationship with another supplier, I decided to transition my energy services to them. A few days later, I received confirmation of the switch and an email from OVO with an invoice for the outstanding balance, indicating a 14-day payment window. Surprisingly, three days after receiving the invoice, I received a phone call purportedly from OVO, urging me to make immediate payment. I explained that I was at work and unable to engage in phone conversations unless they were urgent or essential. I assured them that I would access my account and settle the payment the following day. The individual on the other end responded in a discourteous manner, insisting that the payment could be processed over the phone in a matter of seconds and demanding immediate action. I declined, expressing my reservations about the caller's authenticity and my preference for handling financial transactions through secure channels. Additionally, I emphasized that the invoice clearly stated a 14-day payment period, and it had only been 2-3 days since its receipt, not understanding reason for the call.”
“Would give zero stars if I could. Absolute disgrace of a company. Trying to charge me for a period before I was in the property.
I’ve called countless times to rectify but continue to receive intimidating emails and messages threatening debt collection/ bailiffs.
Avoid at all costs.”
“Ovo owe me £3300 in credit of payments. They have lied saying they will pay me several times. It has now been 3 months. They have now said they need to investigate my meter which will take 12 weeks despite me sending proof of meter readings via photo and asking my new supplier to confirm with them. They have no intention of paying me and it’s so much money. They make billions of profit and I work really hard for my money and they have stolen it.”
“The worst energy company to ever deal with. Avoid OVO like the plague.
I paid for a meter to be installed, I was given an appointment and no one turned up and there was no reason given to why no one come. Then the rebooked appointment got rebooked again and at the 3rd time of asking with false promises and continuous lies no one turned to fit the meter again. I am now still waiting for a engineer to come fit a meter that I paid for back in April and now it’s June and they are still making excuses.
Their customer service is poor, so please once again if you can avoid OVO energy.”
“Worst company ever
They took over from Ebico and ever since failed to send bills, just threatening letters of debt collection and report to credit ref agencies,. despite many phone calls they refuse to send bills,and pester me for invalid payments.
I have had enough, closed account now.”
