“Cutting a TWO YEAR saga into a very abridged version - made a complete hash of setting up my electrical metre (gas was fine) and went though them contacting me all the time for photos of the metre often by different people. Head of customer service involved and then was palmed off to around 15-20 people. Went to ombudsman - took a further 6 months. By the time it was sorted I left the property.
Fast forward got a letter from debtors saying I owed them money - OVO never EVER sent a bill for this meter. Odd how debtors could though…?
Fast again get a text after TWO YEARS saying I owed them 40 quid. Complained again - IGNORED it and just emailed me the bill.
Woeful, immoral bunch of ill informed waste men in this company. I would 100% recommend avoiding this sham of a business who have the people skills of Jack the Ripper. I have ALL evidence should anyone wish to see it for clarification.
Avoid. I’d give 0 stars if I could. Absolutely woeful people”
“What a vile evil 😈 company themselves really are themselves to deal with them yourselves full stop themselves at OVO energy. 👀 😈 🤬
as they themselves love to bleed their own customers dry out of your own money out of you full stop so they themselves can gain wealth & financial stability out of making your own lifes out of this here a living misery to you yourselves full stop for being there own customers with them yourselves full stop at OVO energy & by doing so are more than happy for you to live on beans on toast out of it full stop at OVO energy. 👀 🤬 😈 👎🧇”
“Probably the worst company I’ve ever been unfortunate to deal with. They have lied to me so much and overcharged me that I wanted to leave them they agreed to waive the exit fees, however when I got the final bill they charged the exit fees, and owe me money.
I am currently taking them to court as they have suddenly gone deaf and blind.
Avoid them they are a bunch of crooks.”
“Everything. We get mounds of conflicting letters. The billing is incomprehensible. We left for Octopus on July 15th. Simple ?? NO. OVO continued to send a raft of bills and in spite of settling the final A/C they did not acknowledge this. We wrote letters. We emailed. We phoned. The bills and reminders kept arriving ... two today 24th August. One said we had credit of £70 the other we owed £103 which had been paid weeks earlier and was actually on the £70 credit letter. Now they have referred us to a Credit Reference Agency and we have been 'Downgraded'. Tried to phone but no service over the BH weekend. Hopeless. Pathetic. Useless. AVOID AT ALL COSTS.”
“Spoke with agent Max today about switching over supplier and all I could hear was loud shouting like a party going on, couldn't hear max very well.
Then the tarriff id had a comparison on wasnt given to me only more expensive ones. Then when I said I'd politely think about it she put the phone down on me.. .so glad I havent gone with them. Beware guys”
“I paid OVO over £3000 for energy bills on an empty house that had one radiator on for six weeks of one year. The house was for sale and advertised as vacant online for 1 year(obvious it was uninhabited/ an empty house). I gave readings just after the resident moved out and paid the bill. Then kept receiving bills. I spent hours on the phone trying to explain there must be a problem with the meter, no one lives there. I was told it would be investigated but all I got was PASTDUE DEBT COLLECTORS. I paid because I don't want a bad credit rating.”
“Ovo energy consistenly replaces its engineers to make it look like theyre employing people to not get fines from OFGEM as they dont look at engineers that have been let go. I have witnessed it as I was replaced by someone less experienced and not touched a tool before. They play with peoples well being like a childs toy.”
“Terrible customer service from this company over charge you for years and can’t be bothered to even talk to you when you want to discuss their bad service”
“I life them 12th Dec 2023 and I’m still get bills from them and I’m owed hundreds of pounds and still getting nowhere even in the complaints department, and they say they don’t hold my email address, but they email me the bills, so I think they are lying”
“I have recently encounter unbelievable bad service from OVO and it has left me just want to leave OVO. I have spent one stressful afternoon and one stressful morning on the telephone with OVO customer services who are barely able to speak English and understand less. I have had the telephone put down on me twice put on hold 4 times and one promised call back never happened. OVO have my gas bill on one post code and electricity bill on another.
At one stage I was instructed to go to the post office to rectify the situation, lol whatever my electricity bill has to do with the post office is beyond me. The situation means that I cannot switch to another company (is this the reasoning behind this???) and I refuse to phone up again to be abused and suffer more stress.
Let this letter be formal notice that if OVO fail to acknowledge the situation and rectify said situation then I refuse to pay any standing charges we shall let a Judge or Magistrate decide who is in the wrong.”
“OVO wont give you anything but a heart attack when one of their famous
"guesstimated" bills arrives... 👀 🤬 😈
stay well away from this evil 😈 noxious too-faced energy company who loves to lie cheat & steal money from you to at OVO energy for using their own gas & electric supply from themselves to you full stop. 👀 🤬 😈”
“I have recently encounter unbelievable bad service from OVO and it has left me just want to leave OVO. I have spent one stressful afternoon and one stressful morning on the telephone with OVO customer services who are barely able to speak English and understand less. I have had the telephone put down on me twice put on hold 4 times and one promised call back never happened. OVO have my gas bill on one post code and electricity bill on another.
At one stage I was instructed to go to the post office to rectify the situation, lol whatever my electricity bill has to do with the post office is beyond me. The situation means that I cannot switch to another company (is this the reasoning behind this???) and I refuse to phone up again to be abused and suffer more stress.
Let this letter be formal notice that if OVO fail to acknowledge the situation and rectify said situation then I refuse to pay any standing charges we shall let a Judge or Magistrate decide who is in the wrong.”
“These Muppets decided to open an account in my name at an address I never lived at. It should be illegal to open such an account without the persons consent or any proof. The fact that they are allowed to do this is insane. This has to be illegal in some way. I contacted customer support but they have been completely unhelpful. I wouldn't trust this company with anything.”
“1) I am bringing this to you own attention OVO customers there is a big scam email doing the rounds at the moment from OVO energy team themselves to us out here on their own pay-as-you-go metre at OVO energy team for using their own pay-as-you-go metre full stop at OVO energy.
2) this did come from themselves to me this afternoon from the pay-as-you-go team this afternoon from OVO energy themselves do not open this email up full stop as this will give your own computer or tablet or your own mobile phone a virus for opening this up do not under any circumstances open this message up you have been warned not to do so full stop this is how evil OVO energy are being towards their own customers full stop for doing so at OVO energy.
3) Hello there
4) It has come to our own attention here at OVO energy full stop for using are own pay-as-you-go-gas metre readings that some of your meter details that we hold on you full stop may be incorrect to us here full stop for using our own pay-as-you-go-gas metre with you here at your own address.
Thanks,
rameswar”
“1) I am bringing this to you own attention OVO customers there is a big scam email doing the rounds at the moment from OVO energy team themselves to us out here on their own pay-as-you-go metre at OVO energy team for using their own pay-as-you-go metre full stop at OVO energy.
2) this did come from themselves to me this afternoon from the pay-as-you-go team this afternoon from OVO energy themselves do not open this email up full stop as this will give your own computer or tablet or your own mobile phone a virus for opening this up do not under any circumstances open this message up you have been warned not to do so full stop this is how evil OVO energy are being towards their own customers full stop for doing so at OVO energy.
3) Hello there
4) It has come to our own attention here at OVO energy full stop for using are own pay-as-you-go-gas metre readings that some of your meter details that we hold on you full stop may be incorrect to us here full stop for using our own pay-as-you-go-gas metre with you here at your own address.
Thanks,
rameswar”
“None of the apps work, top ups difficult and slow, account difficult to set up, changed providers after less than a month as they were useless. Shouldn’t be this involved getting energy. Surprised the trustpilot score is so high as they are shockingly poor”
“Terrible customer service infact can’t call it customer service it’s a disservice. Constantly making mistakes, demanding money and all our bills are paid on time after sending in meter readings. We have paper evidence and have also kept all email correspondence too .But suddenly £400.00 needs to be paid that they can’t explain and now Ovo refuse to review our account. Prior to this issue when we phoned up to ask about our account the customer service person put a stop on the account. We weren’t being aggressive or complaining we just wanted to verify the amount as one minute we owe Ovo hundreds of pounds according to them and the next minute they say we are over a thousand pounds in credit !! Absolute shambles my husband has just spent 2 hrs. On the phone trying to resolve this but to no avail. He has spoken to various people, was put on hold 7 times and no resolution. Told by one customer service person that they can’t review our account as it’s less than a year old !!! Unacceptable and unbelievable seen as we had no choice and were moved over to Ovo from SSE which is in fact part of the Ovo family. I despair !! Where do we go from here the ombudsman??”
“If you value your sanity DON'T USE OVO
Please don't put yourself through the stress of signing up with Ovo. Dont even bother calling to enquire about signing up. I did and I have lived to regret it. I made a simple phonecall to ask what the costs would be if I signed up with ovo, and then very clearly said I was going to discuss it with my current gas and energy supplier. Next thing I know Ovo have requested to move my account over without my permission, and started sending me welcome letters and bills. I have called 13 times to try and resolve this issue, I have written countless emails. I have had numerous WhatsApp conversations with them, and it's got me nowhere. Four months later and I am now receiving bills from both my current energy provider AND Ovo (unsure how that's even possible) as well as debt collector letters for the bills I refuse to pay to Ovo. It's verging on harassment. If I can help anyone at all, please, please find a different supplier. Ovo will give you nothing but a headache.”
“Worst company I have ever used, cannot even open account correct leading to electric cut off within a few days of setting up and then when closing account they then say I owe on gas even though pay as you go. This is because once again not set up account right and was using existing credit on that.
Now they have the cheek to say I didnt tell them it wasn't my credit to start with, you set it up and I rang about electric so should of changed both accounts then.”
