“If you value your sanity DON'T USE OVO
Please don't put yourself through the stress of signing up with Ovo. Dont even bother calling to enquire about signing up. I did and I have lived to regret it. I made a simple phonecall to ask what the costs would be if I signed up with ovo, and then very clearly said I was going to discuss it with my current gas and energy supplier. Next thing I know Ovo have requested to move my account over without my permission, and started sending me welcome letters and bills. I have called 13 times to try and resolve this issue, I have written countless emails. I have had numerous WhatsApp conversations with them, and it's got me nowhere. Four months later and I am now receiving bills from both my current energy provider AND Ovo (unsure how that's even possible) as well as debt collector letters for the bills I refuse to pay to Ovo. It's verging on harassment. If I can help anyone at all, please, please find a different supplier. Ovo will give you nothing but a headache.”
“Worst company I have ever used, cannot even open account correct leading to electric cut off within a few days of setting up and then when closing account they then say I owe on gas even though pay as you go. This is because once again not set up account right and was using existing credit on that.
Now they have the cheek to say I didnt tell them it wasn't my credit to start with, you set it up and I rang about electric so should of changed both accounts then.”
“Shocking company. Avoid at all costs
Online account has been updating for2 yrs with no access at all
Downloaded app today only for it to say goodbye we are updating this app
Why can’t there be a zero stars”
“Got loads of money in my OVO account which is adding to there billionaire owners account tried to talk to them but they have a stupid recording system surely the government or some ombudsman should stop their illegal theft of our interest.”
“Can you not give NO STARS ? Worst company i have ever encountered . I have a bill stating i am £28 in credit…but they say i owe them nearly £1000 . Despite paying direct debit every month covering my usage…one pensioner ! Meter readings given every month . I want to leave but they say i cant as i owe them all this money …i dont !”
“This energy company is an obnoxious & is rude & very spiteful to deal with & are pure evil to deal with you yourselves with themselves full stop at OVO energy Stay will away from them full stop at OVO energy.😈
They owe my mum over £6k but now they're saying it might be that she owes them. She's been putting in meter readings but they have no records of these. So they've been estimating putting the gas up to more than electric but the boiler leaks so we only put it on when we have shower, wash pots. We use air fryers so not used our hob for months. Nan injured herself badly that we moved into hers for 3nonths so no extra electric and gas used. So they've put a billing block on it and won't give my mum any of her money back. We sent meter reading photos on 1/7 they said the billing block was put on at the end of June so why were we not told on 1/7 that she can't withdraw any of that money. Apparently they didn't receive the meter reading photos yet they replied with the photos attached so forwarded them onto again oh and look they've received the email this energy company is evil full stop at OVO energy. 👀 🤮 😈”
“Trying to communicate, and get any sensible resolution, is like pulling teeth. They prefer comms through WhatsApp and their operatives don’t care a less. After several attempts to resolve matters I said don’t worry any more, I give up and will certainly quit when my contract expires to which operative replies - OK no worries! Says it all”
“We had airsource heatpumps for 3 years. For 3 of them we received £245 a quarter from the government. We were still in debit then, but once the £245 a quarter ended we realised how very expensive they were to run.
They weren’t very efficient either as they’d regularly defrost themselves, during which time the radiators would go cold.
Servicing costs were £495 a year for each one, and when one of them had a fault the repair quote was astronomical. During winter months the running costs would be £68+ a day. 🤮 🤬
stay well away from this too-faced an arrogant rude flaming an obnoxious arrogant rude company of theirs really are with them full stop at OVO energy because of them themselves full stop at OVO energy themselves I am now in debt with them over this issue over my own solar panels & wish myself i never had then in the first place full stop by OVO energy. 🤮 🤬”
“The worst you can ever come across. They hardly listen, they only repeat like parrots and they never solve the simplest request to change a direct debit mandate.”
“Stay away please!!!! 9 months pregnant and my last month of pregnancy I had to stress and shout on the phone so many times. And the issue still hasn’t been sorted . So if they are causing all this to a pregnant women , imagine what stress they might cause to you ! The most unprofessional and unethical company I’ve never seen. Don’t believe the reviews that Google showes you , the sponsored ones . Go on facebook for example and you will see that they are total scammers . Unfortunately I was stupid and now I am dealing with those scammers”
“OVO operate a deliberate policy of what is best described as theft towards its customers. Their business model is to intentionally overcharge customers with hyperinflated energy forecasts (that are neither accurate or fit for purpose, other than to falsely attain money). The idea being that Ovo can rake in as much extra interest to their own bank account while also falsely inflating their value on the stock market. This open system of robbery Ovo operate upon gets worse, as this pack of thieves will insist that you pay via direct debit only. In doing so, OVO will raise your direct debit premiums with no agreement (and take extra money directly from your bank account without any permission and even against your written request not to do so under any circumstances). To give good first hand example, my small modest home goes into over £1800 of extra credit every year. Each and every year is the same long-winded problem getting the money they have stolen refunded. And every year OVO will raise that direct debit yet again still further to overcharge me even more the following year. Now I am just one customer of millions. So do the maths? This energy company are quite literally making £billions with a policy of fraud and theft to innocent customers. The business model is also reflected in Customer Services of Ovo, who are trained to be evasive (as to hold on to stolen money from customers for as long as possible). So then you find yourself being cheated and ignored as a customer experience. It has previously taken me many months and countless hours in correspondence trying to have money returned to me that was unfairly taken. This disgusting conduct is obviously intended to exhaust customers, again to sit on stolen money for as long as possible. You won't find social media posts or adverts up for very long from Ovo, because they soon become overpopulated with very honest, real and highly negative feedback from customers with firsthand experience like myself. 👀 😡 👎”
“Ovo has the worst customer service I've ever experienced. Rude staff, unhelpful advice, they don't do what they say they promise and they do everything they can to ensure you over pay so they can hold on to more cash. I will never recommend this company to anyone and it was the biggest mistake ever to use them. Stay away from this godawful business and user their competitors instead.
I spoke to Smangele specifically and it was the most rude and unhelpful conversation I've ever had. But I've had the same many times before from other customer service agents. Absolute joke of a business”
“I would give -100 stars but sadly not alllwed to.
They’re the most vile company to deal with.
They lost paperwork sent via recorded delivery - even tho we showed we had proof someone signed for it. On going issue since 2022 - officially complaint sent July 2023 and took til May 2024 for anyone to contact my dad about it.
And rather than actually deal wlth the issue, they decided to send a deadlock letter so we have to go to ombudsman about it - far as they’re concerned they’re done with it. Not one issue was addressed or was skimmed over.
Most disgusting company to deal with.”
“DISGUSTING COMPANY!
closed my account back in march and made final payment for the account. I have then changed supplier and been paying my bill each month with them, however… ovo decide to keep sending me monthly bills saying they provide my electric and gas which they don’t, address to the occupier of my address! I have called over 20 times and told the money on the account has been deducted and account has been closed however I still receive bills asking for money. Also told by number of customer service to just “ignore” the letter which I replied I will not ignore as this is my home address to then be told “we’ll pay it then and stop moaning”.
I now have a solicitor involved and will be taking them to court and have all proof of every conversation I have had with them!”
“Slashed my solar feed-in tarriff from 7c to 2c and electricity rates have got up 40%. Absolutel ripoff in 2024. They offered better rates in 2023, but there are much better deals to be had in the market. I've moved to Alinta and taken everyone I referred to Ovo with me. Avoid and seek out a better deal - regardless of whether you have solar panels or not.”
“I have a dispute with OVO because they did not take my Feed in Tariff into account. They keep sending me threatening messages but I have spoken to them 4 times at least. Each time they agree with me that they have not allowed for my Feed in Tariff and will sort it out. Nothing happens but the threatening messages start again. It is not easy to get through on the phone and it always takes a long time to get to the FIT team. I will now ignore the messages and see what happens. I changed my supplier a long time ago because of their attitude.”
“This company along with their shabby other companies listed under them such as Boost are an embarrassment! They develop various apps which do not work! I am looking for a new energy company asap because the utter incompetence of these people is a joke! 🤬👎”
