“I had my flat rented. The tenants left. I tried to re-set up an account an give the final readings as starting point for my account. Twice I tried to set up an account, and twice failed. But they keep saying I’m liable for the energy used. They have refused to set up an account to take the readings. I suspect tenants didn’t pay and OVO expect that I pay the bill, what is illegal. I wouldn’t recommend OVO to anyone, particularly to landlords.”
“Terrible Company. They get in touch with you and say if you are an SSE customer that they have taken over from them. They then change your tariffs which are more expensive than what you are paying for now. If you want to change supplier they charge you an additional exit fee. I wouldn’t recommend this company”
“They are helping me switch, without having to go through all the paper. My daughter is helping me using emails. Happy so far, my daughter recommended them, she's been with them now for about 10 years.”
“One star is too many. Ovo customer service is non existent, staff tell lies and ignore emails. I wrote on more than one occasion to the CEO and my letters were intercepted and ignored, which is an offence to tamper with mail addressed to another. They claim they do not have a legal department. It seems they employ useless unemployable people and they have no clue what they are doing. I left them in January and they continued to take my money, so I ended up paying two suppliers. They got annoyed when I branded them thieves and I pointed out that I had left them. I was advised to call Bristol Police and have them pay Ovo and visit and press charges against them for theft. The Ombudsman is a waste of time and Ofgem turn a blind eye to the crimes of Ovo, a company that should NOT have been regulated. The CEO of Ovo has set up a new airline company - Vertical Aerospace Ltd and one would think he'd sort out the carnage caused by his evil clueless staff at Ovo before creating another monster. Ovo and the Ombudsman regard Ovo customers as a nuisance. They forget we pay for this shoddy service and many of us have better things to do than be lied to, have cash stolen and fight with idiots. AVOID OVO!!!!”
“You may get the right plan - but they will inflate prices when it ends without calling to discuss a new one...they will carry on taking more than you owe them from your account even when your balance is in credit - they will block transfers to other suppliers.....beware.”
“This is really a corrupt organisation. I move properties and switched my energy provider to Bulb, also s terrible company.
I went through the whole process in March 2021: I check my bank statements July 2021 and realised they had continued to bill me.
Customer service wouldn't acknowledge the issue and hung up on me, said it was Bulbs fault.”
“Avoid this company like the plague. I have been deliberately mislead over my legal right to settle my bill at the end of the year. OVO tell customers they must accept massive direct debit hikes with deceptive language when I believe they cannot force a customer into this if they contact them in advance and deny permission. I was bullied aggressively, threatened and falsely accused of bullying while being bullied! I was treated like trash. OVO is an utter disgrace.”
“If only I could give 0 stars
After moving out of our property in August 2020 they are still sending me bills up to May 2021. They are sending numerous text messages, emails and telephone calls, yet seem to ignore any response to say we DO NOT live at this property.
Wouldn't recommend and certainly wouldn't use them again.”
“01021340,This relates to an unresolved complaint where I am still waiting for a £1400 refund from OVO. No response to previous e mails except for a nonsensical reply today sent to an (insert text) recipient.
I have 9 accounts with you and today I called OVO and spoke to (name withheld) who after a few minutes on hold informed me no one in the complaints dept was available and I would get a call within 24 hours. I pointed out this was not convenient to me as I would probably not be at my desk with all the relevant information to hand and was quite happy to hold.
Apparently this is not in line with OVO`s procedure!! Never mind the unfortunate customer.
When I first opened my accounts with you I found OVO to be excellent in customer service, unfortunately now you have developed the typical Utility Company attitude towards customers with no service or care whatsoever. I spend nearly a £1000 per month with you which clearly counts for nothing.
I no longer see why I should do business with a company that holds its customers in such ,low regard and will be switching all 9 to a company that understands the value of customer service. If I treated my customers with such disdain I would be out of business, and quite rightly so.
I`m sure this message will also be ignored,”
“Ovo Energy left me unable to afford the basics during the Covid pandemic, by stealing my money and making me pay what I could not afford. They ignored my health issues and one low life Lauren, told me food was a luxury and not a right. Another advised me to ring the Samaritans for counselling. I left them and they continued to steal money despite a nil balance. My new supplier refunded money back to me and I had to wait for Ovo refunding me in installments. They added me to the priority register as a final insult. They tell lies. I was urged to write to the legal department and later told they have no legal department. All emails and letters are ignored and calls are terminated. Dreadful company. AVOID.”
“Our gas & electric smart meter went off today, which it had to be reset. The electric meter was a case of pressing two buttons (A & B)which was fine, however the gas meter according to the online instructions, was a case of pressing any button, which did not work. So I found their emergency number, and rang for some assistance, within 5 mins it was clear that the operator had very little technical skills, what happen next I could not believe, he hung up the phone, so I tried calling back only to get a recorded message that they are closed. (Close 20.00hrs) I rang at 19.55hrs, so now I am left with no heating for the evening with my granchild. This is very poor service, as of now I will be leaving this company.”
“OVO DOES NOT DESERVE EVEN ONE STAR!! Save yourself a lot of nasty shocks and time wasted chasing their customer service. AVOID AT ALL COST!!
The worst customer service ever and a rip off. OVO did NOT adjust my direct debits after the promised 2-3 months of use. I had to chase them to evaluate and adjust. They acknowledged I was overcharged. But then kept charging me the same amount AFTER promising to reduce the direct debited amount. I had to chase them to make them refund the overcharged amount. I finally got fed up with constantly having to chase them and switched to another company. The clincher was they sent my account to debt collection company which emailed me on 13th of May to collect for an bill which was due on the 5th of May!
The only reason the bill was overdue is my credit card had expired at the end of March. I only got a late payment email reminder on 11th of May and paid on the 12th of May!
This is written at the bottom of all their bill:
This is your final invoice and the amount payable will be Direct Debited on the due date of this invoice.
I couldn't find any BPAY information anyway and their ONLY payment method is via direct debit. So I had to update my credit card over the phone via their to pay. All they had to do was contact me to remind me to update my credit card and I would gladly have done that. WORSE CUSTOMER SERVICE EVER!!! And they didn't even have a customer portal until recently nor any other way of paying.”
“Finding Ovo energy disgusting since my farther is passed away in November we was in credit to the point they was not owing us money which felt good and safe. Until this year 2021 April when we got an alarming bill of -£1,108. Plus they sent on the letter which is confusing so much they estimate a further £2,900 end of the year on a fix term. Something doesn’t add up and feels like we’re being ripped off. Also feels like it’s an attack on the elderly after there lost a loved one and nothing is being done after complaining, plus they changed out billing from monthly to quarterly. Despite them on the phone telling us the smart meter is reading correctly this isn’t right and already feel like leaving them.”
“If I could give them minus stars it would be minus 10 stars.... Harassing a highly vulnerable person and pushing me towards a breakdown , even tho payment plan is in place, £325 a month they wanted for a single person in a one bed flat, constantly billing me on estimated even when I have smart meters,”
“Ovo is the worthiest energy company I have ever been with. They are ignoring my meter readings and over charging me with their estimated bills. Doesn’t matter if I gave them my meter readings or not they just do estimated bills, if I question this they do another estimated bill which is higher then their previous estimated bill. They don’t let me to switch to another energy company either. Their complain department doesn’t except or resolve my complaints and keep sending me to ombudsman who doing nothing to resolve this matter. Their abusive staff like Ricky from complain department get nothing for abusing customers over the phone and being sexiest. This whole nightmare last for 1 year now and there is no resolution.”
“I joined OVO in August last year and have had nothing but contradictory issues with them. I have spoken to countless people who all claim to have sorted out my issues with accounts, billing, internet access, tariffs etc etc but still, now as I have deleted my direct debit and found another supplier, still can't access their website to pay my final bill. They, for the first time, after 7 months, sent me a contract, the day after I left them. They are a shambles.”
