“If only I could give 0 stars
After moving out of our property in August 2020 they are still sending me bills up to May 2021. They are sending numerous text messages, emails and telephone calls, yet seem to ignore any response to say we DO NOT live at this property.
Wouldn't recommend and certainly wouldn't use them again.”
“01021340,This relates to an unresolved complaint where I am still waiting for a £1400 refund from OVO. No response to previous e mails except for a nonsensical reply today sent to an (insert text) recipient.
I have 9 accounts with you and today I called OVO and spoke to (name withheld) who after a few minutes on hold informed me no one in the complaints dept was available and I would get a call within 24 hours. I pointed out this was not convenient to me as I would probably not be at my desk with all the relevant information to hand and was quite happy to hold.
Apparently this is not in line with OVO`s procedure!! Never mind the unfortunate customer.
When I first opened my accounts with you I found OVO to be excellent in customer service, unfortunately now you have developed the typical Utility Company attitude towards customers with no service or care whatsoever. I spend nearly a £1000 per month with you which clearly counts for nothing.
I no longer see why I should do business with a company that holds its customers in such ,low regard and will be switching all 9 to a company that understands the value of customer service. If I treated my customers with such disdain I would be out of business, and quite rightly so.
I`m sure this message will also be ignored,”
“Ovo Energy left me unable to afford the basics during the Covid pandemic, by stealing my money and making me pay what I could not afford. They ignored my health issues and one low life Lauren, told me food was a luxury and not a right. Another advised me to ring the Samaritans for counselling. I left them and they continued to steal money despite a nil balance. My new supplier refunded money back to me and I had to wait for Ovo refunding me in installments. They added me to the priority register as a final insult. They tell lies. I was urged to write to the legal department and later told they have no legal department. All emails and letters are ignored and calls are terminated. Dreadful company. AVOID.”
“Our gas & electric smart meter went off today, which it had to be reset. The electric meter was a case of pressing two buttons (A & B)which was fine, however the gas meter according to the online instructions, was a case of pressing any button, which did not work. So I found their emergency number, and rang for some assistance, within 5 mins it was clear that the operator had very little technical skills, what happen next I could not believe, he hung up the phone, so I tried calling back only to get a recorded message that they are closed. (Close 20.00hrs) I rang at 19.55hrs, so now I am left with no heating for the evening with my granchild. This is very poor service, as of now I will be leaving this company.”
“OVO DOES NOT DESERVE EVEN ONE STAR!! Save yourself a lot of nasty shocks and time wasted chasing their customer service. AVOID AT ALL COST!!
The worst customer service ever and a rip off. OVO did NOT adjust my direct debits after the promised 2-3 months of use. I had to chase them to evaluate and adjust. They acknowledged I was overcharged. But then kept charging me the same amount AFTER promising to reduce the direct debited amount. I had to chase them to make them refund the overcharged amount. I finally got fed up with constantly having to chase them and switched to another company. The clincher was they sent my account to debt collection company which emailed me on 13th of May to collect for an bill which was due on the 5th of May!
The only reason the bill was overdue is my credit card had expired at the end of March. I only got a late payment email reminder on 11th of May and paid on the 12th of May!
This is written at the bottom of all their bill:
This is your final invoice and the amount payable will be Direct Debited on the due date of this invoice.
I couldn't find any BPAY information anyway and their ONLY payment method is via direct debit. So I had to update my credit card over the phone via their to pay. All they had to do was contact me to remind me to update my credit card and I would gladly have done that. WORSE CUSTOMER SERVICE EVER!!! And they didn't even have a customer portal until recently nor any other way of paying.”
“Finding Ovo energy disgusting since my farther is passed away in November we was in credit to the point they was not owing us money which felt good and safe. Until this year 2021 April when we got an alarming bill of -£1,108. Plus they sent on the letter which is confusing so much they estimate a further £2,900 end of the year on a fix term. Something doesn’t add up and feels like we’re being ripped off. Also feels like it’s an attack on the elderly after there lost a loved one and nothing is being done after complaining, plus they changed out billing from monthly to quarterly. Despite them on the phone telling us the smart meter is reading correctly this isn’t right and already feel like leaving them.”
“If I could give them minus stars it would be minus 10 stars.... Harassing a highly vulnerable person and pushing me towards a breakdown , even tho payment plan is in place, £325 a month they wanted for a single person in a one bed flat, constantly billing me on estimated even when I have smart meters,”
“Ovo is the worthiest energy company I have ever been with. They are ignoring my meter readings and over charging me with their estimated bills. Doesn’t matter if I gave them my meter readings or not they just do estimated bills, if I question this they do another estimated bill which is higher then their previous estimated bill. They don’t let me to switch to another energy company either. Their complain department doesn’t except or resolve my complaints and keep sending me to ombudsman who doing nothing to resolve this matter. Their abusive staff like Ricky from complain department get nothing for abusing customers over the phone and being sexiest. This whole nightmare last for 1 year now and there is no resolution.”
“I joined OVO in August last year and have had nothing but contradictory issues with them. I have spoken to countless people who all claim to have sorted out my issues with accounts, billing, internet access, tariffs etc etc but still, now as I have deleted my direct debit and found another supplier, still can't access their website to pay my final bill. They, for the first time, after 7 months, sent me a contract, the day after I left them. They are a shambles.”
“Do not ever use ovo as they will not help you if you need there help because they have messed up and will leave you and your family with out no gas and will always put the phone down so people go to someone else or you will regret being with ovo”
“Worst energy supplier ever. Terrible customer service and staff are the most incompetent i have ever dealt with... do yourself a favour... go elsewhere!!”
“Ovo informed me after making regular monthly payments that I owed them £1400 in electricity due to a technical error on their end. I of course said wipe that debt as it was a fault in there end and o have been paying in good faith. I opened a customer complaint and was assured this would be done and I’d here nothing more. March comes 3 months later. They put my account into -£961, and informed me they have given me a 10% discount. In the email explaining this it states ‘due to a technical error’. I have paid monthly I have paid in full and now am told, because someone in there company made a mistake I owe them a huge sum of money. Single mum of two children in a pandemic who has never even paid late let alone missed a payment. Disgusting and legal action will be taken.”
“This is the worst energy provider on the market - the 'lack of' Customer Service is astounding. I tried unsuccessfully to resolve a bill dispute, the complaints made little to no attempt to resolve the issue. I was left with no alternative but to escalate the matter.
Don't be enticed by the low energy prices - you will pay for it dearly!”
“Ovo and boost energy are an awful company who have pretty much no customer service they hang up on calls say they sent refunds when they dont basically lieing to customers I'm not the first and wont be the last”
“I'm really upset with ovo energy supplier. This company uses to trap people with cheap prices and then they increase amount of payments. If you pay monthly cotecty they don't sort it out on their sistem and customer'account look like never pay and diferenta amounts. They are really mess. Don't apply for this company. You going to go in so much trouble and stress. And unprofessional staff put you on hold hour to wait for their mess. They are a bunch of goasts who rip the customers off. Im very sad with them. Always problems.”
“To be fair - OVO were really good up until something went wrong. Customer service however was good.
New Years Day - their smart meter failed at midnight (so a software fault) and my gas supply was cut off. Left with no gas central heating in winter with a 2 and a 4 year old in the house. Gas finally restored on 4th January but on a pre payment meter (but not provided a top up card). To make matters worse - was now stuck with OVO as my new supplier wouldn't take pre payment meters. Had to fight OVO to install a credit metre again over around 5 hours of phone calls - at the moment, I'm stuck on out of contract rates with OVO due to no fault of my own.
Update - the meter is now being replaced today - however, my switch to a new supplier has had to be cancelled - I have now had to signup to a new supplier (at higher rates than offered before Christmas and I will be on Out of Contract rates with OVO until that delayed switch takes place - REALLY NOT IMPRESSED”
