“I canceled my contract 16 hours after seeing the cost change from what I was told it would be. Funds were taken from my account without my authorization.
According to customer service 11/26/2021 management, those funds were to be credited to my account. 10 days ago.
THIS HAS NOT HAPPENED.
Due to the unauthorized funds taken, I have accrued overdraft fees from my financial institution and fees for the returned check from my debtors. This has caused me to miss work and borrow funds from family.
I have filed a complaint with the BBB.
I contacted customer service, again 12/7/2021. Crystal told me I would not see the credit for 15 working days.”
“I purchase ox car care because they gave me a 30 days to try it 9/27/27 the same day I change my mind I call them back to cancel the person told me I would receive my refund 10 to 15 days I said not business days he said yes business days I call back the next day to make sure it was cancel that person told me the same time frame that time frame has pass I called back this person told me it take 15 to 30 days still no 100.00 in my account I call ask to speak to a manager she said it takes up to 45 days we are larger than a bank she also had the cancel date wrong and hung up Everytime I call VM said they will call back no refund no call back so I call the number of tv this person was very nice said the person 20 min call back”
“I also joined ox care, the sales person agreed to allow half down and remaining to be paid via debit card one time use, the memo is clear if u do not elect an option, option 3 states if u did not elect the first two then monthly payments will be the your choice. Called several times told 5-7 days, week three already, stay away from this company.”
“I joined they took my money I cancelled the next day 6/21 and they said they would credit my account. It is now 8/21 and I have not seen a credit to my account I’ve called and I can’t get a person to talk too. Iv left messages no return this is the biggest scam that I’ve Ever seen. Buyer beware they just want your money and you will never be able to reach them”
“I should had done this review since March ,2021
My car Toyota Camry was acting up and I took it to the dealer, they told me it was the engine mounted belt, so the call OX Car Care since I bought extended warranty from them.
They were ready to assisted me to get my car sorted out.
I did not get through with everything on the first day , but the following day everything worked out and the result was satisfactory.
The person that was helping me Nolan and he was right there listening and doing all that he can to make sure , I received the service that I paid for.
Thank you Nolan again”
“The representative lied about warranty coverage, monthly pricing, false advertising. There comprise was a month free coverage. A month free coverage does not negate the lack of coverage for and extended warranty.
The company is a scam operation that does not provide any services other than taking your money. Please return my money and make me happy.”
“Ox Car Care is easy to work with... I switched over to them because they provide free oil changes. Just hand your Ox card to your car service people & you don't have to worry about anything else.”
“Nolan C. is simply great. He took so much time and rally put my
mind at ease helping me to be able to get my refund for my oil change and tire rotation. My dealership didn't know how to bill Ox Car Care direct. Nolan took charge and has walked me through each and every step. You can't go wrong with Nolan handling your account. Thank you!”
“Policy handles all of my issues with my car , knowing they have me covered is such a relief. Call wait time could be more improved though because it is pretty busy. But they have already covered 3 of my repairs and saved me almost $2000 , awesome warranty”
“Well this company is a joke. First off they said that the company that I go thru doesn't pay claims...😆 That's calling the kettle black, pushy sells person too. LIES!!!”
“I called in for a claim due to maintenance and Nolan explained to me how it works for my claim to be take care of . He was great and really thorough! I’m so grateful to have a policy with this company & it really gives me a piece of mind knowing I’m covered for any future breakdowns/repairs .”
“I would never, ever, buy anything from a company that begins their pitch with a lie. In this case they said that they were responding to my request for a quote. None of my vehicles would every be sold a warranty because of their age and I certainly did request a quote.”
“It was a wonderful experience for me to see that Ox Car Care really cares about their customers. I told them I couldn't pay my bill and they went above and beyond to make sure I was able to afford my plan.”
