“They refused to pay for my oil change when they told me I get 4 oil changes a year this was in January of 2023 ... they refused to fix my car also so I called the person I talked to said I would get a refund because the way I was treated... I canceled my policy after all of that... it has been overwhelming now they are texting me saying I have missed a payment and I won't get a refund because they canceled me do to nonpayment so they need to get better customer service people that knows how to do their job and treat customers better...”
“I was told they would fix my spaceship but they refused because it was located sixteen light years away and not in my garage hooked up to my Tesla charger damn battery will cost around 85000 to replace they told me to use two Duracells and dance naked around my Christmas tree”
“They try to take the funds out of my account before it was due been calling them for 3 Days to speak to someone about the issue with no response or call back and I'm still waiting for my refund for one of my other vehicles so now I cancel both vehicles and they tell me I have to wait 30 plus days to get my refund back what type of customer service is that they took my money out of my account for the down payment so now I'm disgusted and now I'm canceling goodbye.”
“I can look at all of the good reviews and tell that most of them are automated or computer generated real customers with real experiences don't talk like that but looking at the bad reviews I am so glad I didn't make a choice of giving them my information or any money they went from one quote That was supposed to be the best quote to another quote after finding out what I pay for the service I have now of course they miraculously beat that price and didn't want to give me time to look over my policy with protect my car to see which was better to pushy made me really cautious and looking at these fake reviews I'm glad I stayed away”
“I was lied to about the policy! I was told I would have rental coverage, I was told the only cost I would pay out of pocket was my portion, that was a lie, in fact I need to pay for the entire repair cost and wait 2 to 3 weeks for a reimbursement check. My car had been sitting at the dealership for almost 2 weeks because they are doing an inspection of thier own because the don't trust the dealership. I contacted them to dispute all of this and was told I bought the warranty and I should have read the policy and not believed the salesperson who is employed by them. The have also overcharged me every month and every month I was told it was fixed but it still hasn't been. I have tried to cancel one of the policies because I've had such a horrible experience with my other policy and they still haven't canceled it. I was told to call another company to do the cancelation so I did, they then send it to Ox car care but Ox Car care told me they didn't receive the cancelation but the 3rd party company told me it was sent to Ox car care the day I filed it. It's been 5 days and the policy still isn't canceled. The 3rd party company is calling to make sure it is canceled before I am charged again. This is the absolute worst experience I've ever had with a company! They lie to sell a policy and then tell you oh well when you discover their lies. WORST COMPANY EVER!!!”
