“I want to give zero if possible. This is a fraud company. They never deliver at all, they just keep the parcels and send you messages that they fail to deliver because you are not at home for 2 days, and then they return the parcel to the sender. It is their way not to work but charge somebody double the freight! No way to really contact them because they do not exist! (Can you believe this: their online service provides us a local telephone number which is not activated at all!)”
“Absolutely useless company, no service what so ever. I hope the close in 2024. They said that passed ny house twice and I was nit there, when actually i was at home vita times.”
“They are punch of liars , the package satyed at their distribution center for a week , then tried to deliver my package 2 times but failed because i’m “absent “ , liars 🤮, i thought i ‘m the only one complaining but from other reviews i’m now sure they are the worst courier of all time. 🤮🤮🤮”
“This company is absolutely the worst, and what's even worse is that even big brands as amazon or nike are working with them. Their website is the most useless and unhelpful thing in the world, they dont provide any info about the location of your parcels and they even lie about you not being at home. Whats even the point in this?? Scam company”
“WORST DELIVER COMPANY EVER!!!!! PLease Amazon, stop working with them. 4 days to deliver a package and still nothing!! They are just a PAACK OF LIARS, claiming to trying to deliver and saying nobody home.”
“I waited at home all day. The Paack said they tried to deliver but I have CCTV and a Ring Doorbell. Absolute lie. Amazon Spain used to be great until Paack messed up all my deliveries.”
“Four times in a week ,four packages PAACK doesn’t deliver to me . Even tho I’m at home. And they keep on returning my orders .
Correos ,Dhl ,ups always deliver on time ,but PAACK pretends that they tried to deliver but never show up. The worst delivery company.
They are not even trying to contact you.”
“Waited my delivery from online shop for about 2 weeks, then messaged the PAACK about delivery information and received the unpleasant message that my order suffered a logistic incident and can no longer be delivered at all. Thanks for nothing . -19999/10”
“My package from an online retailer was automatically assigned to Paack so it's just my bad luck that I have to deal with this company. The package was apparently rescheduled because I was unavailable, despite me being at home. They blatantly lie and have secured themselves as their drivers can but are not obliged to contact you over the phone so they can pretend like they came to deliver. They also have very conveniently claimed that they are "environment friendly" and will no longer leave paper notification of delivery attempts and will inform merchants digitally. This is obviously very easy for them to fabricate and it is shared only with the retailer NOT customer. Meanwhile, I am expected to stay home every day between 9 am to 10 pm for a week to receive the order as per their mood. The worst kind of delivery company is not one that delays, but one that promises to deliver every day and then never shows up. Non existent work ethic and logic. It is a wonder that this level of poor customer service is acceptable. We are in 2023 and they still don't have a better solution for package delivery, it is a shame that they are still in business.”
“I ordered something from Amazon Spain for expedited delivery. Paack is the delivery company that Amazon contracted with to deliver this/my package. It was supposed to arrive on a Saturday. Paack sent me emails on two different days (Saturday and Tuesday) saying they attempted to deliver my package but this is absolutely incorrect, false, and a lie. My husband and I purposely each stayed home all day every day to wait for the delivery because we live in an apartment building that guests can only enter by ringing/phoning our apartment so we can open the main lobby door. When people call us from the outside keypad to let us know they are there, we know because the light on our intercom-phone lights up, and if we do not pick up the intercom-phone to open the door or because we are not home , the light stays on. The light never came on. Regardless, we were ALWAYS home because we didn't want to miss the delivery. I have seen the same complaint many times in reviews of Paack, which is that they lie and say they tried to deliver the package but others also say they never came and it's just a lie. Additionally, even though they said on Saturday that they tried to deliver the package in the evening, when I called them they were already closed. I assume they were closed Sunday so I didn't bother calling them. When I called Monday, they said they would not deliver again until Tuesday. This is an unacceptable amount of delay in my opinion for expedited delivery, let alone it being unacceptable that they lied about attempting delivery.”
“The worst shipping service in Spain. They don’t call, don’t deliver. Just lie that you weren’t home and then return the package back to the sender. I even contacted their customer service to make sure they have my phone number but they didn’t bother. Total scam. Too bad for reputable retailers that trust them.”
“Awful company! The first parcel of mine that they were meant to deliver, I paid extra for 24 hour delivery but they kept saying that they attempted the delivery but that I was absent, even though I work from home and sit next to the door all day. The second parcel they were meant to deliver, they keep rescheduling it for no apparent reason, even though I needed the items a week ago. Awful, awful, awful.”
“Told me that I wasn't at home when they attempted delivery, when I am sitting right in front of the open door. Impossible to get hold of anyone to re-arrange delivery, they just give me a slot between 9am and 10pm the next day.”
“Absolute madness. Paack must have rescheduled the delivery 4 or 5 times by this point? Every time they send me a notification saying my package is out for delivery, they update the tracking page a few hours later with ‘logistical problems’ or ‘delivery rescheduled’. Customer service just sends generic responses apologising for the delays. I can see that lots of other people have experienced the exact same thing and ultimately never received their packages. Is this company a scam? I’d never heard of it before and it has hundreds of one star reviews…”
“Never delivered. Was there all day long, no messages, no calls, no doorbell rung. Received an email at the end of the day "We tried to deliver today but you weren't there, we are sending it back to Amazon". An obvious lie. Do not use this company for shipping... If you see them as the delivery company on your order I would advice just to cancel it, you'll have less headaches.... They also seem to be buying Trustpilot rating, just go look at any other review site to see it....”
“Generally bad service, delivered 3 days late, disgustingly poor customer service, unhelpful and evasive. The only good part of the experience was that the actual delivery driver was very helpful.”
“I wish i cold give -5 stars. This is the worst delivery company I have ever experienced. They never inform you when they will deliver your package, tracking only stating 9h-22h then you wait whole day at home and no one comes! Do not use them ever and don’t let them waste your time like they have wasted mine. Use CTT in Portugal 110% better service and time management. Paack is a Sad excuse for a delivery company!”
“Non sono in grado di consegnare un pacco spedito il 3 Settembre 2023. Ad oggi 27/10/2023 non è ancora arrivato. Se volete perdere le vostre merci, affidatele a questo corriere incapace.”
