“I ordered an AR pistol lower from PSA. First time it was shipped it went to a UPS facility in the next town and not delivered to my FFL. I received a message from PSA stating my order was "ready for customer pickup". I called PSA and they said the FFL must have requested a hold - they did not. I asked PSA to request it be returned and re-shipped to my FFL. 2nd time it got there.
Upon unpacking it at home, I find the forward assist sticks and gets jammed. I email PSA and describe the problem. They say they want a video and a better description. I'm unable to provide a video but told them for the 2nd time what the problem is and requested they contact me to arrange a return and repair. So far, their warranty/customer service is being difficult in facilitating a repair.
If they remedy the situation, I will update the review. But at this point I'm very dissatisfied with PSA and their customer service.”
“ordered lower receiver, waited for 2 weeks to receive receiver, after being notified of store receiving it in Summerville, maid arraignments and drove 1 and 1/2 hours to pick this up all valid ids drivers license, combo fishing\ hunting license, both vehicle registrations, and they would not release the lower, because their jerk of a manager had a problem with me having 2 addresses, or maybe the fact that I was black, the state didn't have a problem, the other gun brokers didn't have problems, I have purchased several firearms over the last 2 years, 2 pistols from palmetto state in Ridgeland SC, so I asked for my money back which it was not a good policy to inconvenience me more than I already was, their policy to have the store were you didn't get the help and good customer service in the first place, is asked like they are doing you a favor to so they call it absorb the purchase, and it still takes days to get your money back, I am through with them”
“Zero customer service. Same products at better prices with actual customer service at Sportsman’s Warehouse. I was a customer until they showed there is no loyalty or concern towards their customers. I was just a source of revenue. Well no more!”
“HR XM177E2. Ordered blemish version. Arrived quickly. Cant find any blemishes! Zeroed out of box. No issues. fired 100 rounds today. Perfect. Great value. Very happy.”
“Absolutely worst customers experience I’ve had in a long time, I asked several questions regarding two of the product three weeks ago. I’ve called eight times and still can’t get an answer to my questions and when I asked to speak to a supervisor, nobody is available to speak to. They’ll get back to me and nobody has responded except for an email that says thanks for calling.”
“I ordered the Heckler Koch 30 rd magazine for sp5 79$ well they sent me the MKE magazine! bout 35$ difference in the 2. Now they say it came from hk like this! It was labeled as hk but not in the usual "real hk" package. So be aware if you order hk mags from these jack wagons!”
“I ordered without verifying my FFL was able to receive. When I found out they weren’t, my package had already shipped. The staff I worked with were able to redirect my order without issue. I am also happy with the quality of my product. Look forward to my next purchase.”
“They are refusing to give me a refund saying that my return package was never received. I sent them proof from the investigation completed by the USPS which indicated that my package was delivered to PSA address. And still no refund.
😡🤬”
“They refuse to give me a refund saying that they never received my return item through USPS. I’ve even sent them proof that the package was delivered from an investigation the USPS did and sent me proof that the item was delivered to PSA.
Still no refund 😡🤬
I will never purchase anything from PSA again.
They keep saying they never received my return package. 😡”
“After purchasing a custom slide for my firearm and returning it for a refund. I still have not gotten my refund. I’ve called and spoke to four representatives and gotten four different stories. Still no refund.
I will never purchase anything from PSA again. 👎🏻”
“Ordered front and rear iron sights (same manufacture), ammo and magazines, Only received the rear sight from with Fedex. I called to ask what was going on with my order and I was told the front sight will ship separately from a 3rd party and I need to wait 5-7 business days. When I asked the agent to follow on it for me all she did was repeat the "policy" It appears the ammo and mags are coming from a third location with UPS. What a nightmare. At looks like this company is falling down the "not service the customer" rabbit hole like so many others these days.”
“I recently had my first experience dealing with PSA. After talking to some folks who are far more gun savvy than I, I decided to give them a try. For starters, I ordered a complete lower on Tuesday, and it was delivered to my FFL location on Thursday. The lower looks superbly made, and I can't wait to try it out.”
“bought a taurus t x 22,it arrived without any magazines.the add said it came with 2 magazines .i was expecting them to replace the 16 rd mags with mags that were state compliant,[15 rounds or 10 rounds]instead they just kept the 16 rd mags ,who the hell wants a pistol you cant shoot,you would think p s a and taurus would see this problem and come together to keep loyal costomers coming back.this was the second t x 22 i bought and.i have spent $1800 with psa in the last 18 months.if you say there is nothing you can do you are not trying hard anough”
“The lack of communication is the problem I have with palmetto state armory. You buy something it ships quickly, well not so much lately. After contacting trying to talk them, that's a joke. I will not spend money with them anymore. I'll take my business somewhere else. So they lost this customer. Work on your Communication skills.”
“I recently was having issues with locating my FFL on the FFL Locator on your website. I sent in a message requesting assistance and a customer service representative named Laura returned my message. She told me exactly what I needed to do to have my FFL Holder do and my FFL followed her instructions and now I am able to purchase the firearms that I have been wanting to buy, but I could not get it to locate my FFL, but through Laura’s detailed instructions I was able to get my FFL listed into your database and now I can make the purchases I have been wanted to make. Laura is a credit to your organization and a large reason that I will continue coming back to Palmetto State for all of my gun needs.”
“So they are saying that the prices are slashed and putting the price everyone on the web have. How are you going to charge 92.99 for 200 rounds of 17hmr and then say they are on sale for 64.99? That is the original price. For 50 rounds you say the price is slashed from 23$ to 15. 15$ is the price everywhere. Canik TTI combat is 950$. Y’all saying it’s 1199 without the red dot and selling it for 899 with a 10 round mag. These come with an 18 round and a 20 round. Not sure if you have a kid pricing these and telling them to just have fun but your website is all out of wack now. Not sure what happened.”
“Overall good products at decent prices.
But, multiple times they have shipped to my billing address instead of my default shipping address, delaying my package and causing issues.”
“Ordered a box of .45 ammunition last week. Took twice as long to arrive. Outer box looks like it was made from a bigger box. Cardboard was old and completely covered in tape. The actual ammo box inside was scuffed and worn. That box had broken open and half of the rounds were rattling around loose inside the main shipping box.”
“Still NOT happy that PSA won't ship firearms to NJ. However, I did place an order for magazines from them and immediately after submitting forgot I needed to add other items. Tried to cancel my order and Melissa helped get that done for me, so I'm thankful for the great customer support provided!”
