“The lack of communication is the problem I have with palmetto state armory. You buy something it ships quickly, well not so much lately. After contacting trying to talk them, that's a joke. I will not spend money with them anymore. I'll take my business somewhere else. So they lost this customer. Work on your Communication skills.”
“So they are saying that the prices are slashed and putting the price everyone on the web have. How are you going to charge 92.99 for 200 rounds of 17hmr and then say they are on sale for 64.99? That is the original price. For 50 rounds you say the price is slashed from 23$ to 15. 15$ is the price everywhere. Canik TTI combat is 950$. Y’all saying it’s 1199 without the red dot and selling it for 899 with a 10 round mag. These come with an 18 round and a 20 round. Not sure if you have a kid pricing these and telling them to just have fun but your website is all out of wack now. Not sure what happened.”
“Sorry to hear you didn't back the product you sold me. Because you're not the mfgr. It's OK I had purchased. I'll have it fixed by the mfgr. But I'll be using another business to purchase my weapons. Thanks”
“I had to get my order re shipped and customer service told me it was on the way last week and it would be here Monday now it's been two weeks and they say they still haven't shipped it because it's pending for no reason it's already been payed for, the ffl dealer is one of there known ones, and the only thing needs is a new label and to be sent smh...come on maaan!”
“Melissa from customer service was very helpful in canceling my order. It's to bad she works for PSA because they are cowards and don't have the guts to follow constitutional 2nd ammendment rights. I am a law abiding ,tax paying citizen and I can't purchase a firearm I'm legally allowed to have because of the city I live in!!?? COWARDS!!”
“Purchased a hand gun and had it shipped to my state and NOW you’re telling me I can’t get a magazine shipped to me because of state restrictions. You should have never sold me the weapon.”
“Ordered my first gun from palmetto and selected an FFL from their list. The FFL wasn't able to transfer the gun and shipped it back to Palmetto. They refunded me the cost of the gun but not shipping. The FFL told me that he had just contacted Palmetto to be removed from their list just week prior when they sent him a gun for another customer. I called palmetto and asked them to refund $20, but they told me that somewhere in their terms and conditions it says they they won't. I asked multiple time for them to reconsider but they chose to stand by their policy, even though their own website let's you select the FFL and doesn't have a message alert to call for confirmation prior to ordering. They obviously don't maintain their own ordering system and make the customers liable for shortcomings of their systems.
Palmetto lost a customer over $20, which in my opinion makes no sense. In fact, when I disputed the $19 with chase, they just immediately processed the refund because they know that in the long run it would cost them a lot more money to work through the issue than to just issue a refund for such a miniscule amount.”
“I ordered an AR striped Lower and build kit and had it shipped to my FFL dealer. after registering it and picking up I took it home to start building. After all of the pins were installed, I noticed that the lower was missing the hole for the buffer tube retainer spring & Pin. It had never been machined into the lower. I contacted PSA for a warranty return and started the claim. I had to remove the newly installed pins and springs to ship it back. After shipping it back, PSA decided to replace the lower due to it was out of spec. I asked if PSA would pay the charges to get the warranty replacement registered and they refused. I asked for a store credit to cover the cost I paid to register the defective lower and they refused. I asked for a new lower pin kit, a $12 kit and they refused. I do not feel that this is the right way to treat a customer who purchased and registered a PSA defective part. I understand that mistakes happen but PSA needs to always take care of your customers and make things right when it was a quality control issue on PSA’s end, not mine.”
“I placed an order and then subsequently found a discount code that provided free shipping (i rebuilt the exact same order in my cart to confirm it worked). I called customer service and asked them to add this discount code, and they stated the only way to add the code was to cancel my order so i could replace it with the desired discount code. I followed their guidance, had the order cancelled, and then prepared the same order. During the customer service call, i mentioned the discount code i was wanted to use was “LSA”. After ending the call, i immediately recreated my order (within 3 mins), but realized the discount code no longer worked. I called customer service again, and they stated they would not honor the code or provide free shipping even though the code previously worked for me before notifying customer service of the code i wanted to use.
Instead of honoring $11 of free shipping to a customer who patiently followed conflicting instructions provided by their customer service agents, PSA NOW LOST THIS ORDER AND ANY FUTURE ORDERS FROM ME AND EVERYONE ELSE IN MY HOUSEHOLD. Up until now, i trusted PSA for fair pricing and reliable customer service but this experience lost my trust. I will take my business elsewhere.
To provide context, i manage a worldwide “voice of the customer” program for Amazon. I fully understand what it takes to earn and maintain the hard earned trust of customers and i have reasonable expectations.
PSA team - if you follow up with me and make this right, i will consider updating my review.”
“Resulta que compré una orden cargadores GSG-16 que trae dos y una caja de 500 balas y solo me mandaron un cargador y sin la caja, esta. Es la última vez que compro en esta página vale más que compre mi Beretta M9A4 en otro lugar, porque de lo contrario me hubieran mandado una Taurus y que coste que no pienso quedar de brazos cruzados, voy a reputar y denunciar esta página Eeb”
“I ordered an item from Palmetto Armory. Almost a week later I had not received shipping confirmation and contacted Palmetto via email asking for shipping data and was told my order had been cancelled. I called Palmetto and was told the shipment was cancelled by a Palmetto 3rd party supplier because apparently they ran out of the item. I immediately went back on Palmetto’s website to find they are still advertising the product but at a higher price. Why would they continue to advertise if it’s not available. Apparently it was previously priced wrong, and Palmetto is more will to tick-off a customer than take a loss for their mistake.”
“I tried to purchase an AR lower. They will not ship to NJ, Even though it has to go to an FFL they will not ship to an FFL in NJ. That is a shame. They lost a good customer. I know they don't really care as I am only one person. But I will discourage everyone I know from using Palmetto.”
“I will never make another purchase with PSA. I purchased a CZ Shadow 2 Compact that came with magazines that were to be pinned by my FFL (due to 10 round restrictions). PSA removed the mags before shipping and sent a firearm with no mags. When I called and offered a Pa. address for shipping I was informed that the order was closed - no returns - no alternate shipping of the magazines. You have to review their policy for each state online before purchasing. They manipulate the discrepancies in state laws to advance windfall profits because you can be sure they sold those magazines elsewhere already.”
“I only ordered from them just recently for a friend of mine has ordered on two different occasions a case of Shotgun shells an received it in a total of 4 days from time he ordered to the time he received it.
I thought they they had change the way they operated so I go online an place a $150.27 order .
I'm teaching my Step son how to shoot an didn't want to use the buck shot I have due to the cost.
I went ahead a ordered 60!more buckshot
50 #7 an 50 #3 an also 25 rounds of slugs.
All the ammo was shown in stock.
I really didn't pay any attention to the 5 to 10 bus days before they ship.
I had planned on taking my son this weekend to the camp to give him more time to learn the in an outs of being a responsible an have knowledge of the gun.
I call yesterday to see when they would be shipped.The customer support said ,
He didn't have any idea for they ship out from many places .To expect a confirmation once they do.
Now this is going on 6;so far business days.
They don't count Saturday,but yet the very day I placed the order,My card was charged.
I should have went with my gut feeling an how several friends have had issues with them.
I have to tell my son today that we won't be able to go an practice tomorrow.
My son only was able to shoot 25 rounds last weekend.
Im using this as a incentive for his school work an attitude of being a responsible young adult.
If an when I do receive my order.Ill never buy from this company again.
I hope anyone that reads this ,won't also”
“I ordered two GSG FIREFLIES in 2020, it took longer than they initially said it would so I asked for a refund. They emailed saying there was a delay of my order because of the pandemic. I said ok no problem, I'll wait.
Once the firearms were delivered to the FFL of my choice CLYDE'S SPORTING GOODS, my family was greiving the loss of our 19 year old daughter due to COVID-19 complications, so we didn't get around to actually going to recover the guns. Well in February of this year we requested a refund apologizing for letting this slip our minds. Well Palmetto's CUSTOMER SERVICE sent the shipping labels to the FFL and once they sent the guns back to palmetto I was told in an email that my refund would be processed, and they've received and restocked their GSG FIREFLIES into Palmetto's inventory. Well that was in March.
That was also the last time Palmetto ever responded to my emails. They NEVER SENT ME MY REFUND, THEY'VE OBVIOUSLY DECIDED TO JUST KEEP MY MONEY AND THEIR GUNS. I know I'll not recover my money. But I just wanted to share my experience with who I consider criminals for stealing my money. My family was greiving we didn't need these people to add insult to injury. Don't think it can't happen to you. Online there's reviews that say palmetto is famous for terrible customer service and for keeping your money from online orders. Good luck to you shoppers.”
“Customer service is pretty much non existent. You call and get automated assistant, live chat hours to automated assistant. Order has been on processing status for going on 4 weeks now which is insane. Email support you get an automated response. I will be canceling my order and never ever buying from them again. I will also tell everyone i know never to buy from them. This is completely unacceptable.”
“Absolute trash order a 9mm pistol never got it went past the 7-10 day wait time and finally called didn’t basically told me nothing now I gotta wait another week to get a full refund do yourself a favor buy local or some other site instead this absolute joke a site”
