PANDORA Reviews

Name: PANDORA
Rating: 1.62

1.6 Rating 311 Reviews

14 %

of reviewers recommend PANDORA

Company Reviews

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Metrics

1.6

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was ok ( thats because i was the only customer in the store)I was told miss informed re vouchers for my birth month. Didnt get a discount. Was advised she would put me on the mailing list, hasn't happened. Also called the store 12 times with no answer, and then I finally got someone to pick up the phone and she hung up. But she was quite happy to take my money which i spent a lot on. There is no customer service to contact. I wont be purchasing Pandora again and will let friends and family know my experience. Stay away from Pandora Cranbourne.”

Helpful Report

Posted 2 years ago

“Before sharing my story I have been a Pendora customer for over 10 years and in 3 different countries, where I interacted with stores only! And this was my first interaction with the online plateform, which is unacceptable at all... I was placing an online order for $400++ for 6 items, from which 3 items ( a Bracelet & 2 Charms) as first gift , 1 item a second gift and last two items for me. Noting that I have purchased 2 gift package (each for $1) within the order. The whole order was on an expedited shipment (around $17) My requst to the customer service representative was so simple, I want 2 gift receipts for each gift. The answer was I have to buy gift box for each item to receive a gift recieipt and more each gift has to be in a separte shippment. Moreover I was asked me questions to verify my previous online purchases and when I said in store only, the assosicate appologied that she can't do anything more!!! For such a big chain to jave this level of customer service and poor online service, I believe the management has to reconsider their way of handeling the business. FYI: I went to the store and bought all the items I wanted and received the gift package and gift receipt for free!!”

Helpful Report

Posted 2 years ago

“I have been buying pandora for years and it seems like their quality has seriously declined. Charms are breaking, the bracelet clasps are opening on their own, I’ve lost so many charms now. I don’t know what they did but I’m done wasting the money now”

Helpful Report

Posted 2 years ago

“Customer service very poor. Received a necklace and earring set for a retirement gift and only wore 3 times and clasp on necklace refused to close. Took in to store and was told by clerk very easy fix but person who did these things in the next day. Went in next day and told a very different story. They would not fix and in order to send off, needed a sales receipt. I wanted to pay for repairs, told not their policy without a sales receipt. Took to a jeweller repaired in minutes. Would not purchase anything at Pandora again.”

Helpful Report

Posted 2 years ago

“Pandora's service is non-existent. I bought a charm online using Discovery Miles, they deducted my Miles but then an error message popped up and no confirmation of the transaction was received - despite, the Miles being deducted. I have sent them numerous Facebook, Messenger, and email messages and all they say is that someone will be back to me but they can't say when. So, the gift I bought is lingering somewhere but the recipient clearly won't receive it, yet Pandora has received payment without following through on confirming and delivering the product purchased. Be very careful when purchasing online from Pandora - terribly poor service! Highly disappointing and frustrating dealing with them.”

Helpful Report

Posted 2 years ago

“Brought quite a lot from pandora but it's not good quality for the price, I had one bracelet with lots of charms on, the clasp must of been faulty as I lost all my charms, only noticed because I had found a couple of charms in car, so disappointed! Another bracelet there is sharp metal sticking out and I can't push it in and also I noticed the jewellery tarnishes, I only wear my jewellery if going out and I wish I could wear it all the time.”

Helpful Report

Posted 2 years ago

“I am absolutely discussed with Pandora. I received an item and wanted to return. There was no return label so I went through there website and got on. Posted the item and thought I’ll check on it in a few days once the tracking shows it’s got to them. Checked that it was there so spoke to an online advisor that yes confirmed they have it and now the warehouse needs time to process it. So a total of 14 days and you should have the refund, waited 15 days and checked back in, spoke to an online advisor again and they said, no we don’t have it. My response was well Iv been told you had it and my tracking shows you got it 15 days ago. There response was, unfortunately we can’t do anything and I have to speak with Royal Mail. Even though this is there label. I argued it and said surly not as this is your label and you are the sender/receiver. But no they insisted that it was on me. So I rang Royal Mail who confirmed that the item has been delivered to there warehouse and that they need to get intouch as it’s not my label, he also said they shouldn’t hold your refund as it shows it’s there and you have done your bit. So I go back to them and explain this. There reply, we will look into it. So they apparently looked into it and basically said nope it’s not in the warehouse so the case is closed and you need to take it up with your payment provider. I argued back explaining how they have messed me around stating they have the item and then they don’t and I need to do this and that when infact I have done my bit. I got the label and sent it back. I have proof they received it. But all I got back was a copy and pasted reply stating they have closed there investigation and I need to speak to the payment provider. Also to mention at the bottom of there email it constantly states customer satisfaction is there most important thing. Absolute joke. Can’t believe how they have treated me and are basically stealing there money due to there errors. I will continue to fight this as this shouldn’t happen to anyone”

Helpful Report

Posted 2 years ago

“After spending more than $200 on a cover in gold bracelet, it lasted no more than 2 years. NO WARRANTY from Pandora after 1 year. Seems suspicions all of their jewelry starts to shows problems after the year. For the money that I spend I could have gotten my mother in law and better quality product. This is the vivid representation of Poop cover in gold.”

Helpful Report

Posted 2 years ago

“Your jewelry speaks for itself it's beautiful and bright and has meanings on each charm that means a lot to the one you love or to myself”

Helpful Report

Posted 2 years ago

“they say next day deliver, my ass they deliver next day, I am expected to get my stuff next never buying form here again.”

Helpful Report

Posted 2 years ago

“Do not buy PANDORA JEWELRY cheap, seems like after the 1 year warranty is up the jewelry start changing colors DON’T BUY”

Helpful Report

Posted 2 years ago

“Pandora is so cheap do not buy it. My bracelet got broken after a year. Not worth at all”

Helpful Report

Posted 2 years ago

“It's little wonder Pandora don't show reviews on their page, they are totally dependent on you believing their shop front set up suggests they offer quality, nicely packaged products you can trust - don't be fooled. I should have learned my lesson after returning a delivery earlier this year, but I went on thinking it may be a fluke. Nope, postage took around 10 days and the charm arrived in a flat envelope despite having paid for gift wrap, no box. This was a special birthday gift sent from the Pandora.au website for a relative in Aus. My first order was sent in cheap tiny plastic zip bags. The bracelet barely fitted in. Looked like I had won it out of a seaside machine. I think I have really seen the true quality of Pandora products, without the glitzy shop front - cheap rubbish.”

Helpful Report

Posted 2 years ago

“Place my order online July 28, expecting that item will be arriving before August 6 (birthday gift). Call them and follow up Thursday Morning August 4 and the agent told me that the order was not process as of yet!!! And now they send me another email saying that item will be arriving on the 11th. Really!!!!!”

Helpful Report

Posted 2 years ago

“I WILL NEVER BUY PANDORA AGAIN . I WANTED TO BUY FULL SET AND THIS BOX . The first colony mall say they have the full set but don’t have the box and they say Baybrook mall have the box and full set and they will hold it for me . I HAD to drive 45 minutes and wait outside the store for 30 minutes .When it was my turn in line , ALL THEY HAD TO OFFER ME WAS AN EMPTY BOX WITHOUT ANY OF THE CHARMS. WTF would i drive all thr way for an empty box. They tried to look for the charms but was one short and supposedly they had 2 piglett charms on hold and one in the store but couldn’t find it. The frustrating part is I was told the full set of charms and the gift box would be held for me but all that was there was a box I couldnt even purchase because there were not enough charms.I ‘m very disappointed about ur customers service and I never buy ur products again and I will tell my friends that”

Helpful Report

Posted 2 years ago

“I am very disappointed bought the glittery heart clasp bracelet yesterday it must of came undone , the bracelet was lost and i had so many sentimental charms on it. Im disappointed because the salesperson said this clasp was very secure have only had it 2 months. What a disappointment.”

Helpful Report

Posted 2 years ago

“Pandora jewellery has always been seen as elegant and the adverts on television have always been elegant. I feel that Pandora has now become a chavs accessory and having a black chavy scouser on the advert has confirmed this and cheapened it even more. Thomas Sabo and links of London are more elegant now.”

Helpful Report

Posted 2 years ago

“i have bot 5 or 6 times their website dI esbt wirk wont even take payment so i have to go to the store company sucks but ladies k I ve t h e stuff a true disgrace”

Helpful Report

Posted 2 years ago

“Why can't I give negative stars? Seriously, they're that bad. Their customer service and shipping are beyond horrible.”

Helpful Report

Posted 2 years ago

“I have purchased two different bracelets. One the black leather and the other a silver open bangle. Both had issues. The black leather one kept falling apart from the silver clasp. The silver bangle lost the end cap that closes the bracelet. When I went to Pandora to see if I could get a new end cap or something, I was told no. Sorry you would need to purchase a new one. Not that I spent a lot, but not spending more for the jewelry to keep falling apart. Don't waste your money.”

Helpful Report

Posted 2 years ago

PANDORA is rated 1.6 based on 311 reviews