PANDORA Reviews

Name: PANDORA
Rating: 1.62

1.6 Rating 311 Reviews

14 %

of reviewers recommend PANDORA

Company Reviews

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Metrics

1.6

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Pandora bracelet broke after only two years. They do not fix them replace them or help you in anyway. It is a piece of junk. Do not buy this product.”

Helpful Report

Posted 5 months ago

“My shopping experiences are always amazing and Kate is my go to girl she is awesome and always makes it fun when I pick out my jewelry I love to mix and match the pieces I choose and they always turn out so pretty!!!!!”

Helpful Report

Posted 5 months ago

“Do not ever buy Jewlery from Pandora online. They committed fraud with my order. We ordered the two carat diamond infinity ring ($2900.00) on Sept. 16, 2024. My package arrived on September 18, 2024, EMPTY, yes I mean no ring and no ring box enclosed. I immediately called Pandora to inform them that I did not receive a ring. After many phone calls and lots of emails a Pandora Ambassador informed me that they would be doing a UPS claim before I could get a refund. She also informed me that I did not get a ring because that ring in my size WAS NOT in stock but they were doing a UPS claim regardless. Fast forward about a week, I was told the UPS claim was accepted and I would be getting a refund. After a stack of about 2 inches of printed emails between me and Pandora, I still have no refund and it is November 4, 2024. Please beware of Pandora as they are scammers. They received my money and UPS's money so they made out almost $6,000 and I still have no ring or refund. I did not want to give them one star.”

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Posted 5 months ago

“Hi , i dont want to give it even one star 0 would be better never ever had i experience shop like it in Reading brought a ring 3 weeks ago , diamonds feel out 3 of them they said i needed to take ring of while in bed or shower never heard anything so ridiculous in all my life take my ring off while i sleep .absolutely awful shop never shop in there again”

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Posted 6 months ago

“It is a common misconception that stolen Bitcoins can not be rec0vered. This is totally false as I have personally just rec0vered my bitcoins with the help of GALWAYRELIANCE”

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Posted 6 months ago

“They don't honor sale/gifts. I ordered 3 charms yesterday during a sale and the items claimed to be in stock. Today I work up to and email saying the "free" gift was cancelled it the rest of the order is fine. I called to see if there was a different store I could pick up the item that was cancelled or choose another the answer was no. They couldn't do anything. How is that customer service?? Can't change the item or the store I choose to pick it up? I than ask to cancel the order and they said they can't I would have to wait for it to be shipped out and return it. I'm totally done with Pandora and closing my credit card with them.”

Helpful Report

Posted 6 months ago

“I decided to invest in a company that promised me a 100% guarantee of their services and the potential to make a significant profit. However, I encountered an issue when they requested an additional payment via SMS that I was unsure about. Fortunately, a friend introduced me to Spectrum-Crest, a reputable company that I reached out to for assistance. Thanks to their help, I was able to recover my savings.”

PANDORA 1 star review on 26th September 2024

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Posted 6 months ago

“I have been shopping at pandora for years. I absolutely love it. The customer service is great and professional. They have great patience the product is amazing and the prices are affordable as well. They always have promotions and sales going on. Go check them out.”

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Posted 7 months ago

“Pandora steals and does not honor their promotions, they have very poor customer service, and if you don't insist, they neither send the products nor refund the money. Horrible, thieves”

Helpful Report

Posted 7 months ago

“Do not buy Pandora jewelry online. I purchased a 4,000 piece of jewelry and to my surprised the package arrived without any jewelry in it. Customer service is giving me the run around and acts like their loss is grater than mine. I will never order from them again.”

Helpful Report

Posted 7 months ago

“This place ripped you off I paid $17 for 1 to 2-day shipping not 3-day shipping and then they tried to tell me that there's a one-day extra it was supposed to be a birthday gift and they will not refund the $17 shipping I paid it was a smart charm for $17 it should have been overnighted to me not put on a truck these people are joke”

Helpful Report

Posted 7 months ago

“Customer service is horrible! No returns after a month for DEFECTiVE items. The sales ladies are nice in the store, until you come back for a return. Then, the nasty attitude surfaces. Not buying one single piece again. The quality has also declined after the pandemic. It's sad that this company doesn't stand for their overpriced items!”

Helpful Report

Posted 7 months ago

“Worst customer service I have ever dealt with. I purchased earrings and within 45 days, 1 broke. Went back to the store and was told I had to call for repair or replacement. I purchased the coverage insurance. 2 months later and still unable to reach customer service for help. Each call, I'm put on a never ending hold. I have purchased a lot of merchandise from this company and spent thousands of dollars. They just lost a great customer. I will never patron another Pandora store and I have posted same on Facebook. My friends are shocked and saddened to learn this. So appears they may lose more customers.”

Helpful Report

Posted 7 months ago

“Melanie from the 125th was awesomesauce”

Helpful Report

Posted 7 months ago

“I will never ever buy Pandora again and will tell as many people I can of your bull s**te return policy, which means you sell sub standard quality items and hide behind people's in ability to prove the flaws. In the meantime, i will contact my card provider and have the jewellery assessed by an independent jeweller.”

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Posted 7 months ago

“Used to be phenomenal. Is now Temu level quality. Take your money literally anywhere else.”

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Posted 8 months ago

“Horrible customer service, this has happened to me twice I bought 4 charms and purchased 4 gift boxes to give to my friends, the charms showed up but without the boxes, I called 3 times in 2 months to receive the boxes I paid for each time they said they would put in a request for them still haven’t received the first 5 I purchased at Christmas, so this is 2 shipments without boxes and gift cards and $700 later this will be my last purchase from Pandora. It would be so simple for them to fix the error.”

Helpful Report

Posted 8 months ago

“Horrific customer service, product is extremely low quality with stones falling out and then months of delay for replacement. Will never purchase again and counsel everyone I know not to either.”

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Posted 8 months ago

“I had purchased a bracelet from Pandora. The clasp on the original bracelet kept coming open and didn't close correctly. I was able to return the bracelet and received a new one. This bracelet also had issues with the clasp. while wearing it the bracelet fell off and was lost.”

Helpful Report

Posted 8 months ago

“i bought a “gold plated” ring two months ago and the gold started coming off”

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Posted 8 months ago

PANDORA is rated 1.6 based on 311 reviews