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Parcel2Go Reviews

1.5 Rating 2,211 Reviews
11 %
of reviewers recommend Parcel2Go
1.5
Based on 2,211 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 11%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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online@parcel2go.com

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Anonymous
Anonymous  // 01/01/2019
If you have a valuable or expensive parcel, do not use Parcel2Go. They try to force their overpriced cover on you and then, in my case, when Hermes "lost" it, they refused to pay me more than £20 in compensation on a guitar worth £350.
Helpful Report
Posted 3 years ago
Awful, just the worst experience ever. Lost 10 cartons of stock we were sent to an Amazon fulfilment centre in France. For 3 months Parcel2Go and DPD failed to find the items despite having tracking numbers. Claimed they were delivered, then said thy couldn't do it, then made out they had been returned, clueless! After many months of contesting in chat, and via email, they eventually offered a pitiful refund. Made it so difficult to get a refund despite knowing these items were missing on their watch. Don't waste your time booking with them. Unreliable, dishonest and awkward.
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Posted 3 years ago
They loose packages, can not find main street addresses. Tell you they have rebooted it then it isn't collected. Then to add insult to injury your guarantee on time is delivery is never delivered and you fully insured claim( with parcels2go insurance) is always "lacking information" and ends up being filed away as sorted... It it a massive scam. But until a big player rattles parcels2go's cage, they won't care as what chance has a single small business like myself have, against a corrupt and lying ,fraudulent company . It doesnt.. social media watch out. This is the last time I use parcels2go. Rubbish
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Posted 3 years ago
I feel that most of the 1-star reviews are from people who don't understand that Parcel2Go are literally just an intermediary between you and various couriers. So if there is a problem with your parcel delivery, it is the courier at fault and not (in 99% of cases) Parcel2Go. All Parcel2Go do is facilitate getting you a decent deal. They are not the ones responsible for actually delivering the parcels. Although I am switching to be directly with UPS for my e-commerce business, Parcel2Go have been great throughout that time. Their customer service live chat team are actually pretty good and they DO help where they can. The only reason I give a 4 star is just because their tracking for the senders and customers is not great at all, and it can be quite tricky to acquire the courier's direct tracking numbers. You can normally get this through their Live Chat, but it is a bit inconvenient.
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Posted 3 years ago
Just wanted to say that I had to deal with Parcel2Go and they are absolutely horrible when it comes the customer service. My parcels sent via their booking keep disappearing, they tracking system has no real-time updates, and the help desk is not helping at all. Waste of time and definitely not recommended.
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Posted 3 years ago
They say they delivered parcel when it’s still sitting in customs.then the recipient of parcel has to make a trip to collect parcel. You pay money for a service then when you try to contact them they do not reply to email.
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Posted 3 years ago
Took Parcelforce package to Post Office on 30th December 21, watched them scan it. No tracking until 10th Jan even now its minimal & package is delayed. I contacted complaints team and customer services who were going to look into and come back to me, well its been 7 days since this and they just do not respond. That is just totally unacceptable. Also when you do a live chat, they will talk to many people at the same time, so leaving you hanging. It would be better to just hold you in a queue until they can deal with you and your query only. There excuse, is they are busy, well so are many of your customers. So do what is right for us, we are paying for a service. I will never use again, I will go directly to couriers. I have advised all my social media following and those 40k customers of mine to also avoid avoid avoid.
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Posted 3 years ago
Allowed me to buy a label but once the parcel was brought to collection point there was said it is too big and can not be accepted. Asked P2G for a refund - they declined without explanation. Will never use them again. Ignorants.
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Posted 3 years ago
Rubbish service. Lost or stole my parcel. When issue raised through resolver parcel2go miraculously found parcel and delivered it, however that was a lie according to the recipient who was in all day when it was allegedly delivered. No response from parcel2go after my complains so zero customer service. If you want a reliable parcel delivery service DO NOT use parcel2go. They are a dishonest company who do not give a dam about their customers. Luckily the item sent was not valuable so I will have to just bare this loss and use a more reputable company for all my future deliveries.
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Posted 3 years ago
They lost my parcel and it’s impossible to find them to get compensation. They are horrible !
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Posted 3 years ago
parcels not delivered to the time i paid for. parcel2go did not issue refund. i have to try and track the parcels myself, when i paid parcel2go, as a broker, to sort out any problems. will not use their service ever again. and customer supervisor on a live chat was the worst 'helpful' of them all. unfortunately. i doubt very much indeed that i will ever get any refund either!! as of today, delivery is still not made.
Helpful Report
Posted 3 years ago
They lost a parcel and are making me jump through hoops to get the claim. I thought it was an isolated incident and used them again booking Parcelforce however they have somehow lost a 15kg, 89cm long parcel and when I ask for the complaints procedure they say I cannot complain until the enquiry is dealt with?????? DO NOT USE THIS COMPANY. Pay the extra and go with a reputable company.
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Posted 3 years ago
Poor Service, Terrible customer support, Lies Lies & more Lies.
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Posted 3 years ago
Rubbish service and impossible to contact them or to cancel the order when they failed to collect an urgent parcel containing Christmas gifts for our grandchildren. I took it to a different parcel company using a different carrier and it has now been delivered, albeit after Christmas due to the days lost by Parcel2go. I've used parcel2go in the past without problem - but never again. Summary: No way to contact them when the promised collection didn't happen. "Hermes were not able to collect...etc" - just lies, we were in all day and they didn't try to collect. No way to cancel and get a refund.
Helpful Report
Posted 3 years ago
package dispatched on 13th of dec, still not delivered and very poor customer service ! I have to deal every day with different customer service representative and we are getting no where as they do not have ways to contact individual couriers, hence I would not recommend sending anything which is urgent or valuable with parcel2go to be honest. You need to assume sending items that they may not arrive on time, they may get lost etc and after customer service ... it Is not there I am afraid.
Helpful Report
Posted 3 years ago
Parcel sent on 4 Dec not delivered, despite umpteen enquiries I kept getting told that it was out on the van for delivery that day. This was repeated 4 times and still not delivered. I was then asked for photographic proof of the parcel which fortunately I had as I always photo parcels after 2 previous missing parcels. COUPLE of days later I was told the parcel had been found !! And was out for delivery, finally delivered on 24DEC - 20 days after posting!! But too late for the recipient. I always photo parcels now since I was informed that a parcel I had previously sent had a surcharge of over £5 inc Admin costs, they said the parcel was over 1 mtr long- the parcel contained a pair of ladies trousers - would have had to have been parcelled without folding them !! I had no proof so had to cough up before parcel would be delivered. Another surcharge was that my parcel was over the weight I logged, but I had photo proof of the parcel so the charge was dropped. AFTER ONE OF MY PARCELS HAD BEEN MISSING FOR A MONTH, AND I HAD SENT PHOTOGRAPHIC PROOF, I WAS INFORMED THAT IT HAD BEEN DAMAGED, SO I ASKED FOR IT TO BE RETURNED, THEY SAID THEY COULDN'T DO THAT AS IT HAD BEEN ‘DESTROYED’ - SURELY THEY DONT HAVE THE RIGHT TO DESTROY A PERSON’S GOODS WITHOUT FIRSTLY ASKING FOR PERMISSION. I HAD ASKED THEM TO PROVIDE ME WITH PHOTOGRAPHIC PROOF RE DAMAGE AND SURCHARGES BUT WAS TOLD THIS WAS NOT POSSIBLE DUE TO THE VOLUME OF PARCELS DEALT WITH - NOT ASKING FOR PROOF OF ‘ ALL’ PARCELS, ONLY THE ONES DAMAGED OR WITH SURCHARGES!! THE PARCEL CONTAINED BIRTHDAY CARD AND LOTS OF BITS AND PIECES FOR MY GRANDDAUGHTER WHO WAS SO VERY DISAPPOINTED. I WAS ASKED FOR RECEIPTS OF GOODS BUT AS I HAD BOUGHT SMALL ITEMS IN VARIOUS SHOPS, THIS WAS NOT POSSIBLE - THE PARCEL IS AUTOMATICALLY INSURED FIR £20 UNLESS THE SENDER NOTIFIES OTHERWISE, SO WHY DO THEY NOT AUTOMATICALLY GORK OUT THE £20?! THINK ITS SO THAT UOU WILL JUST GIVE UP AND LET THEM OFF THE HOOK!! I would have rated MINUS if possible for this ‘SERVICE’ IF IT WAS POSSIBLE..
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Posted 3 years ago
First they give you a list of places where you can go to leave your parcel than after they will come and pick up. After paying for a taxi and carry 3 big parcels, the shop told me that they did not pick up the parcels. I checked all the other places of the list and they said the same. Unbelievable! After an hour of trying to find how to sort this out and called Parcel2Go, the lady from the shop pity me and did an exception and take my parcels (Thank God!) I informed Parcel2Go about this so this will not happened again to other people. Did they change the list? No, this places are still there... After this (which was bad enough), technically Parcel2Go was suppose to collect it and deliver it right? Well they didn't. They left it half way and other company had to take the parcels and bring them to the house. And this, of course, cost me another £90 on top of what I already paid. Finally it arrived 1 month late from the original date that they gave me. At the end is better to pay normal post or other companies that will not steal your money. You will pay the same... Just a scam! Never again!
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Posted 3 years ago
What a nightmare trying to get any compensation with missing parcels. Not even a refund on postage charges. Appalling service.
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Posted 3 years ago
Worse service ever. in 8 years in UK I never had any issue with a service until I used the Parcel2Go... I booked a collection they failed to collect my parcel on the day agreed. and then I spoke with them and they decided to rebook the collection. The assistant end up booking 2 with different couriers. I had no clue, I wasn't informed of this. I had no clue who was coming to my house and I had no further information about this process and what I should expect. On the day of the collection, someone came to my house claiming they are from Herms with the details of the collection and a jacket they told me there is no need for a label and took the tv. and 1h later another driver come to pick up the same parcel, but this time from Parcelforce. This was the moment I realized the mess. and from this day I spent 2 months with parcel2go assistance trying to sort this out. The parcel never arrived at my customer's house, and then after the order was canceled. I told them to return my parcel. this return took 1 month and no one could tell me where was the parcel. after so many hours talking to them until the end. They refused to provide me with a refund because they claimed it was my fault because I did not have insurance? I ask myself what we are paying for then? with or without insurance, their service is to deliver a parcel? if is not being delivered why they existed? during this process I spoke with many friends and colleagues and then I realised how many issues people had with their service. A friend of mine even suspected they do deviate parcel or provoke damage just to convince people to get insurance. because if they were doing their job properly no one would get insurance. I do not know if this is true... But one thing I know. I will never use their services again and I will advise people to deal with Couriers directly. Avoid all and any only services, because I guarantee you if something goes wrong you will lose twice. They just add another layer of possible problems and complexity. I learned an expensive lesson that cost me around £700. Do not make the same mistake, contact directly the couries.
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Posted 3 years ago
Avoid at all costs as they use Hermes who are the worst courier service FULL STOP. I am now on 5th unsuccessful attempt for a parcel to be picked up There is no communication once the pick up is unsuccessful!Difficult to speak with anyone and chat service state they cannot help and only offer a refund DO NOT USE AT ANY COST
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Posted 3 years ago
Parcel2Go is rated 1.5 based on 2,211 reviews