Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If only I could give zero stars.... I send a package to be delivered and signed for, which is neither delivered or signed by the intended recipient, so fraudulently signed for, and now disappeared parcel... Customer service is a joke. Fingers crossed it’s out of business soon NEVER EVER EVER USE”

Helpful Report

Posted 5 years ago

“I like to think that we are all allowed to make mistakes, but it's the way we deal with them that count, Unfortunately Parcel2go don't deal with them they just fob you off! Oh by the way reviews.co.uk your wasting your them asking them to respond to show they care as it is obvious they don't give a dam!”

Helpful Report

Posted 5 years ago

“RUBISH AND WAIST OF TIME !!!. I posted parcel thru them on 6.08.2018 abroad parcel after a month been sent back to UK. Today is 29.10.2018 it passed 85 days . I contacted them several times they opened investigation and closed as item delivered once. on another they ask me to wait as the time frame for claim form not passed yet. Our company post over 200 packages a week but not thru them. I posted 3 parcels within 6 months via parcel2go . and problems come straight away. Customer service is rubbish as well.”

Helpful Report

Posted 5 years ago

“DO NOT USE!!The worst company I have ever dealt with. Lost my insured parcel but after countless emails, being asked for the same info, over and over again. Still no refund and now telling me outside of 28 day limit due to there delays!!!! I will never use them again.”

Helpful Report

Posted 5 years ago

“Aboloutley horrendous service. DO NOT USE EVER . Parcels collected , supposed to be delivered to us in France . Didn’t turn up on allocate day. backwards and forwards with chat line. Told several different stories , it had been lost , then found, then going to be sent back to where it started off. As this was an international parcel would take 2 to 8 weeks as this was an international parcel. I di actually point out to the chat line operative that it hadn’t even left the UK , according to the tracking service it was ‘ at the HUB ‘ This did actually happen , just dumped outside the house and a note pushed through letter box . Person where it was picked up from and delivered back to was in all day . I spoke to chat line and then put on to claims department who confirmed at 17.38 by e mail that we would get money back within 5 working days . I also got an e mail at 17.28 that the claim had been rejected telling me that the parcels had been received by recipient . The parcels were for me in France not going to same address her they had been collected from . Absolutely ludicrous service , will never ever use them again. Total rubbish ! Can not believe how much stress this has caused me and my family Now trying to get refund via Resolver ...Martin Lewis website service”

Helpful Report

Posted 5 years ago

“I arranged collection for a parcel and no one came for 2 days that I waited in. They were unable to tell me why the delivery failed, could not give any details of this. I have ended up cancelling and waiting for a refund,”

Helpful Report

Posted 5 years ago

“I would give this company zero stars if I could. Absolutely shocking. They act as a middle man for various courier companies and the service they provide is so poor you would be better dealing directly with a courier company. I recently paid £15 for next day delivery of a parcel with Collect+ via Parcel2Go. I dropped the parcel off at a drop off point but it never arrived at the destination. I opened a claim and it took over a month for Parcel2Go and the courier company to admit the parcel had been lost. It then took another 2 weeks to get a refund and they only gave me a partial refund! not for the full amount. No phone number to be able to call them. Only online chat which can take over an hour to speak to the right person. They're a complete joke. DO NOT USE!”

Helpful Report

Posted 5 years ago

“DO NOT USE Parcel2Go!!! I got them to collect my order, FRAGILE stickers plastered all over, the box was squashed & contents completely broken/battered upon arrival. Disgusting service, parcel was obviously thrown around”

Helpful Report

Posted 5 years ago

“Appalling! Had collection booked for Monday - didn't turn up, no communication, nothing - re booked for today - again no show. Sana on live chat only offered to rebook yet again but cannot guarantee collection. What an absolute waist of time. Now have to deliver item myself as unlike Parcel2go I value my customers.”

Helpful Report

Posted 5 years ago

“Lost my parcel and charged me for delivery. Difficult to contact, when you do finally get through to them, they ignore you. A pathetic company that ought to be shut down.”

Helpful Report

Posted 5 years ago

“I used this company for the first time and did not realise at the time what a costly mistake this would prove. This service is nothing more than a reseller webpage, reselling the usual services expected from DPD, UPS, Fedex, Parcel Force etc however through parcel2go's own website. I paid approx. £90 to send a 12.5kg parcel from the UK to Germany including the £80 insurance fee for a maximum cover of £1000 insurance. On arrival at its destination I was informed by the buyer that the item was crushed (an expensive radio transceiver / repeater system) and appeared as though it had been thrown from a height. I commenced a claim with Parcel2go and submitted my documentation. I was informed at this time via their claims page that "there are no further actions needed" and my case was "pending review" and this may take up to 2 weeks. I returned after 7 days and found my case had been closed, without any acknowledgement to myself at all for the apparent reason of "because you have not been around in a while". I was absolutely shocked at this revelation as parcel2go specifically stated there were no actions outstanding and my costly loss was pending review. No emails, no contact made, just case closed "because I had not been around in a while". This is a terrible way of dealing with a costly loss. I attempted to open another claim and was informed by their VERY limited website that it was outside the 14 day claim period. Parcel2go's website is also designed in such a way that users cannot find a contact telephone number to call for assistance or to talk to a service representative. The same can be said in the clear and lacking absence of any email addresses for customers to use to seek support. As it stands, I had to use an account query tab to finally source an online-chat style help box in which the service representative could not answer why my claim had been closed and therefore reopened my case. It has been now a period of 3 weeks since the initial claim and I still await outcome of my claim as it remains "pending". I'm pretty sure they will find a way to void my insurance as their exempted items list is exhaustive, albeit hidden at the point of purchase. I have not received any further information for P2go since my claim and can only advise as a first time user of this service, to AVOID AVOID AVOID.”

Helpful Report

Posted 5 years ago

“Booked and paid for a parcel to be sent but they simply did not collect. After a few days I used a proper courier. I read the reviews after I paid, which I should not have done, so my own fail really. I should have known better than to use a company that hides its phone numbers and has no customer service contacts on their web site. I have tried to get a refund, but no luck there either. If they scam just a few people, and it looks like its a lot, they will be making fortunes. Someone needs to put a stop to these people/ My advice, steer clear and use a reputable company.”

Helpful Report

Posted 5 years ago

“Currently 2 MONTHS after I dispatched a parcel an it has still not been received or returned to sender. Their Claims department is a ****ing joke, they go weeks at a time without responding to emails (they will not provide a telephone number to contact them directly) and I've spent a month and a half chasing them trying (and failing) to get even basic information such as "Where is my parcel?" "Why has it not been returned to sender as stated by your services in the case of a failed delivery?" "Please distinguish your a*se from your elbow?", etc. They don't bother using any of the recipient's details (that you are required to provide to book their services in the first place) to contact them in case of any problems and do not actually return the parcel to sender. Also their delivery schedules and estimated delivery dates are completely unrelated to their delivery services, not one parcel that I have sent has arrived within the quoted 5-8 working days. I have been told 4 wildly contradictory things from different assistants in their Help Chat and they have just generally been jerking my chain to avoid actually having to help with he problem. Avoid at all costs, they honestly couldn't give two ****s once they have your money.”

Helpful Report

Posted 5 years ago

“Parcel was supposed to be delivered on the 17th and still hasn't turned up and has cost me a client, nobody to speak to or customer number to call. An appalling company AVOID THIS COMPANY they will let you down”

Helpful Report

Posted 5 years ago

“Big Con ! 30 parcels lost in past year, just had a huge parcel lost today, was supposed 2 be delivered latest of yesterday only 40 miles...and they lost it ! Waste of time talking 2 the live help, they want a pic of the item, a pic after the item was packaged ! dimensions etc ...i just want the parcels delivered ! This is definitely the last time im being conned !”

Helpful Report

Posted 5 years ago

“Horrible experience with Parcel2go and Hermes.co.uk Two massive parcels were lost. I had been given a message they were delivered but it was a lie. The CS very bad. Asking for the same information over again. At the end nothing was done and no refund for the lost parcels. £350 loss. Only the booking fee was refunded. Avoid”

Helpful Report

Posted 5 years ago

“what a nightmare booked parcel for pick up Monday no show! re booked for Tuesday no show! contacted help center what a nightmare it took 30 mins on message chat to re book told me they had up graded to 24 hour for my inconvenience re booked for Wednesday no show! OMG went through the same ordeal trying to get through to someone that also took 30 minutes with many apologies about a large quantity of client chats! then ended up cancelling just waiting for refund. Do I feel confident about getting it? Not likely! DO NOT USE THIS COMPANY SHOULD BE CLOSED DOWN!”

Helpful Report

Posted 5 years ago

“awful service, I am not going to use this service never again, it is a wasting money”

Helpful Report

Posted 5 years ago

“it would be easier to say "what went right" NOTHING!!!!! they lose your parcels, lie about where they are, blame the drivers, tell you they will make an enquiry, lie again when they tell you attempts have been made to deliver, make it almost impossible to claim, you will waste weeks of time waiting and hours of your life trying to track, trace and chase to get your money and parcel back. you will be out of pocket refunding your buyer long before you win the fight for compensation - if indeed you win it. avoid at all costs. go direct or use royal mail.”

Helpful Report

Posted 5 years ago

“Absolute joke of a company. I used them for a while but then eBay imports stopped working. I reported the issue and they were completely useless saying that i need to give them an error message when there is no error message to give them. They completely refused to acknowledge there is a problem with their website and wouldn't even bother to look into it. They also upload the wrong tracking number on eBay and again refuse to fix it. Totally broken system. Avoid a all cost.”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews