Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,203 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 3 months of sending 17 parcels with them, only 4 of them were delivered. 7 of them were returned back completely destroyed and 6 of them are still missing, and they are unable to provide any information about the missing parcels and take responsibility for the damaged ones! I even paid additionally for the extra insurance. They justify themselves with a forbidden product list where all possible items are included. The list is actually from Parcel2go and not from the forwarder that do allow our item category to be shipped. I have opened already 5 claims to them and they always reject them. Therefore, it is just an excuse to not pay for the negligence of the forwarders. Send us back our goods and pay for the damages!”

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Posted 4 months ago

“Use Parcel2Go…and your parcel will go…..Missing…they are a complete shambles…….”

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Posted 4 months ago

“Took over 2 weeks to dliver a parcle and I have refunded my customer! Rubbish service”

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Posted 4 months ago

“Do not use those unprofessional cheap portals. I ship parcels on the monthly basis also internationally and this is the worst service I ever experienced! shipped a simple parcel to London and the receiver address was simple to find. The driver did not bother delivering simply because the flat number was missing BUT there is only 1 flat at the address i have shipped! total cowboys now trying to deny my refund! go straight to the larger couriers websites such as UPS and DHL, dont use those portals!”

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Posted 4 months ago

“There should be a Zero-Star option reserved for this company. They are the biggest rip off merchants since Dick Turpin. They will take your money, promise the world and (literally) deliver NOTHING! I’d rather pay double than ever use this SCAM OUTFIT ever again. PLEASE BOYCOTT THESE CHARLATANS! It’s the only way these thief companies will ever be held to account. Robbing people of their hard earned money gets normal people a prison sentence. Why should fat cat CEO’s be any different? DO NOT USE THIS DISHONEST COMPANY!”

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Posted 5 months ago

“Unresponsive live chat and no number to contact, charged me for service but have not provided a label.”

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Posted 5 months ago

“I paid for a parcel to be sent to a customer. I paid for next day morning delivery. 3 days later it hasn’t been delivered. This is the 3rd time this has happened.”

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Posted 5 months ago

“We shipped 17 parcels with them on the 23rd of May. After saying delivery in 5 working days, only 4 parcels were delivered 4 weeks later. From the rest, 7 arrived back fully damaged and 6 were lost. After opening three claims, all of them were rejected. The reason is that they add all possible items to their forbidden item list, in order to avoid any responsibility. Please stay away from this pirates”

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Posted 5 months ago

“Total scumbags. Left a jacket at my cousin's wedding just outside Dublin. They sent it back to me in London with the wrong form which meant the delegated courier UPS tried to charge me £200 for import duty. They then sent it back to Enniskerry where they lost it and have faffed around with my claim. Should have read the reviews about how totally incompetent they were before assuming any bunch of morons could together transport items from A to B.”

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Posted 5 months ago

“Very poor service! Firstly I'm posting this here as well as they managed to get the review removed from elsewhere as they pay for that review service. Says it all really! Had been using them for a few months and they were okay with the odd issue. However the service levels have got progressively worse. Failed collections and lost packages. Now they are becoming more and more argumentative when contacted and we suspect they are using a bot of some sort for their chat service as big chunks of the conversation are identical each time we contact them until you drill further down with your complaint. There is no phone number either which makes it very difficult to resolve the issue when the chat service just isn't cutting it! They've tried to lay the blame with us for some of the issues. Responses like 'you didn't book it correctly' are not acceptable. We gave them their booking reference at which point they said we'd still done something wrong. We asked how we would get a booking confirmation if we'd done it incorrectly at which point they backtracked and managed to find the booking. They are far to quick to blame the customer. Paying for the next day and timed delivery services are a complete waste of time. Save your money. They seem to take no notice of the service requested and if it does go wrong you have to spend a lot of time chasing a refund. Best off sticking to the cheapest option and hoping for the best. Paying for the additional cover also seems to be of no advantage as well, another way of adding a pound or two to the service with no benefit whatsoever. They'll still argue it's not their fault. So far we've had 8 recent delivery issues with them, timed deliveries not met, collections not made and packages missing. Our customers are, quite rightly, becoming more and more annoyed with us as a supplier. Of those 8 delivery issues, 3 are still unresolved with a significant amount of time being taken trying to get things rectified. Based their service levels, customer care and the fact that they get reviews deleted that don't suit them, we definitely wouldn't recommend them, particularly for business users.”

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Posted 5 months ago

“Parcel posted to me on Saturday in this country, Wednesday evening still not received, if nothing tomorrow, I will contact Paypal to get a refund from the person I bought from. 5 days in this country, unbelievable,”

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Posted 5 months ago

“It's near impossible to contact anyone at P2GO if something goes wrong. I am the one who has to take the flak from eBay buyers when their goods don't turn up. I also then get negative feedback. P2G just not interested. Won't use again.”

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Posted 6 months ago

“I sent a parcel with Evri using Parcel2Go, they have emailed me to say the parcel is overweight, they haven't provided any evidence for this but apparently I have to provide evidence that it's not overweight! Not sure how I can do this as they have the parcel! I send over 100 parcels a week, sorry, sent, with them and cannot use my account now as they add this charge every time I try to pay for another parcel! I will just purchase my 100+ labels a week elsewhere from now on! Just to add, the parcel was not overweight!”

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Posted 6 months ago

“Hey everyone, do you really need a hacker for hire? Do you really need to keep an eye on your spouse by gaining access to their email? As a parent do you want to know what your kids do on a daily basis on social media platform like Facebook, Twitter, Instagram, WhatsApp, WeChat, snapchat and others to make sure they are not getting into trouble? Whatever it is ranging from bank jobs, flipping cash criminal record, DMV, taxes. Name it, Jamesmckaywizard will help you get the job done. They have being a professional hacker with 10years working experience kindly contact him at jamesmckaywizard at gmail dot com or WhatsApp +31647340446.”

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Posted 7 months ago

“They never sent the booking info to UPS so my box was never picked up. The Ai was useless”

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Posted 7 months ago

“Zero customer service, no response via email or live chat. Do Not purchase insurance as you won’t get paid in the event of a loss.”

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Posted 7 months ago

“Do not EVER trust this company. Lost all my belongings last year. They never cared about my package nor refunded my money or paid me for all the loss. They lost my laptop, lost my new speaker, microphones, and all my home belongings (I was moving out from the UK). I truly tried to get my belongings back for 6 months but none of them cared. Please if you appreciate your belongings do not ever trust Parcel2go...”

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Posted 7 months ago

“Hi if anyone in future using parcel2go never pay for delivery guarantee.Never because they will tell you this is estimate date and even priority parcel even if is late they can find many excuses to not give you full refund this is absolutely scam.Don't fall in this trap.”

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Posted 7 months ago

“A Masterclass in Miscommunication and Mismanagement Ever wondered what it's like to communicate with a black hole? Try Parcel2Go. Their customer service seems to be in a different universe altogether. Let me paint a picture for you: I sent a parcel with three copies of the invoice (yes, three, because apparently, one is never enough). The parcel was returned to me a month ago. Since then, I’ve been caught in an email ping-pong match with their support team, who clearly have no idea what's going on. Their latest gem? An email stating they’ll request an update on my parcel's status. Seriously? The parcel is sitting right here next to me! It's been back for over a month. Maybe they're hoping it will magically teleport back to their depot? Their responses are so disconnected from reality, I'm starting to think they might be using an automated system powered by a random response generator. Show them the tracking info, show them the returned parcel, and you still get emails asking for updates. It's like a surreal comedy show, but without the laughs. If you enjoy frustration, go ahead and use Parcel2Go. Otherwise, save yourself the headache and look elsewhere. Trust me, you’ll thank me later.”

Parcel2Go 1 star review on 31st May 2024

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Posted 7 months ago

“Total scam. Purposely lost my parcel after finding out what the expensive contents inside the parcel was! Dont offer any explanation as to why they lost it or any answers to why they refuse to give you your money back!”

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Posted 7 months ago

Parcel2Go is rated 1.5 based on 2,203 reviews