Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,207 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless!! Booked a collection for 1 October. I got a text saying collection unsuccessful even though I was working outside my front door when the courier said they had come. So I rebooked the collection for the 4 October. Again, nobody collects my parcel. I send DX Express a message directly and they told me NO BOOKING for the recollection was on their system. So clearly a Parcel2 go issue. Then I rebook again for 8 October. I have no confirmation from Parcel2go that it has been rebooked, the online chat people are polite but have no access to any information and cannot call couriers. They have to send it through to another department and it can take 1 - 2 working days for an answer. So in effect, I have been waiting for 8 days for a collection and it still hasn't been collected. Parcel2go offer ZERO Value to any courier transaction. It's simply a website where they work as a middle man. Completely useless and possibly the worst customer support I've ever known where online chat agents are completely helpless with no authority or access to courier companies to double check collections will be taking place.”

Helpful Report

Posted 4 months ago

“one star is more than generous. paid extra for protection on a parcel to keep getting it rejected. I have used this for hundreds of parcel and spend hundreds of pounds. never ever buying postage from this company again! PLEASE DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!!!”

Helpful Report

Posted 4 months ago

“They lost my large parcel I sent end of August 2024 I am still waiting for my refund. Sent many emails to support and complaints hopless company to deal with. The small parcel on top of the large box as seen in the photo was sent to the same address by Royal mail and was received on time.”

Helpful Report

Posted 4 months ago

“Dissapointed, very poor customer handling service. Pathetic process of claims.”

Helpful Report

Posted 4 months ago

“After 3 months of sending 17 parcels with them, only 4 of them were delivered. 7 of them were returned back completely destroyed and 6 of them are still missing, and they are unable to provide any information about the missing parcels and take responsibility for the damaged ones! I even paid additionally for the extra insurance. They justify themselves with a forbidden product list where all possible items are included. The list is actually from Parcel2go and not from the forwarder that do allow our item category to be shipped. I have opened already 5 claims to them and they always reject them. Therefore, it is just an excuse to not pay for the negligence of the forwarders. Send us back our goods and pay for the damages!”

Helpful Report

Posted 5 months ago

“Use Parcel2Go…and your parcel will go…..Missing…they are a complete shambles…….”

Helpful Report

Posted 5 months ago

“Took over 2 weeks to dliver a parcle and I have refunded my customer! Rubbish service”

Helpful Report

Posted 5 months ago

“Do not use those unprofessional cheap portals. I ship parcels on the monthly basis also internationally and this is the worst service I ever experienced! shipped a simple parcel to London and the receiver address was simple to find. The driver did not bother delivering simply because the flat number was missing BUT there is only 1 flat at the address i have shipped! total cowboys now trying to deny my refund! go straight to the larger couriers websites such as UPS and DHL, dont use those portals!”

Helpful Report

Posted 6 months ago

“There should be a Zero-Star option reserved for this company. They are the biggest rip off merchants since Dick Turpin. They will take your money, promise the world and (literally) deliver NOTHING! I’d rather pay double than ever use this SCAM OUTFIT ever again. PLEASE BOYCOTT THESE CHARLATANS! It’s the only way these thief companies will ever be held to account. Robbing people of their hard earned money gets normal people a prison sentence. Why should fat cat CEO’s be any different? DO NOT USE THIS DISHONEST COMPANY!”

Helpful Report

Posted 6 months ago

“Unresponsive live chat and no number to contact, charged me for service but have not provided a label.”

Helpful Report

Posted 6 months ago

“I paid for a parcel to be sent to a customer. I paid for next day morning delivery. 3 days later it hasn’t been delivered. This is the 3rd time this has happened.”

Helpful Report

Posted 6 months ago

“We shipped 17 parcels with them on the 23rd of May. After saying delivery in 5 working days, only 4 parcels were delivered 4 weeks later. From the rest, 7 arrived back fully damaged and 6 were lost. After opening three claims, all of them were rejected. The reason is that they add all possible items to their forbidden item list, in order to avoid any responsibility. Please stay away from this pirates”

Helpful Report

Posted 6 months ago

“Total scumbags. Left a jacket at my cousin's wedding just outside Dublin. They sent it back to me in London with the wrong form which meant the delegated courier UPS tried to charge me £200 for import duty. They then sent it back to Enniskerry where they lost it and have faffed around with my claim. Should have read the reviews about how totally incompetent they were before assuming any bunch of morons could together transport items from A to B.”

Helpful Report

Posted 6 months ago

“Very poor service! Firstly I'm posting this here as well as they managed to get the review removed from elsewhere as they pay for that review service. Says it all really! Had been using them for a few months and they were okay with the odd issue. However the service levels have got progressively worse. Failed collections and lost packages. Now they are becoming more and more argumentative when contacted and we suspect they are using a bot of some sort for their chat service as big chunks of the conversation are identical each time we contact them until you drill further down with your complaint. There is no phone number either which makes it very difficult to resolve the issue when the chat service just isn't cutting it! They've tried to lay the blame with us for some of the issues. Responses like 'you didn't book it correctly' are not acceptable. We gave them their booking reference at which point they said we'd still done something wrong. We asked how we would get a booking confirmation if we'd done it incorrectly at which point they backtracked and managed to find the booking. They are far to quick to blame the customer. Paying for the next day and timed delivery services are a complete waste of time. Save your money. They seem to take no notice of the service requested and if it does go wrong you have to spend a lot of time chasing a refund. Best off sticking to the cheapest option and hoping for the best. Paying for the additional cover also seems to be of no advantage as well, another way of adding a pound or two to the service with no benefit whatsoever. They'll still argue it's not their fault. So far we've had 8 recent delivery issues with them, timed deliveries not met, collections not made and packages missing. Our customers are, quite rightly, becoming more and more annoyed with us as a supplier. Of those 8 delivery issues, 3 are still unresolved with a significant amount of time being taken trying to get things rectified. Based their service levels, customer care and the fact that they get reviews deleted that don't suit them, we definitely wouldn't recommend them, particularly for business users.”

Helpful Report

Posted 6 months ago

“Parcel posted to me on Saturday in this country, Wednesday evening still not received, if nothing tomorrow, I will contact Paypal to get a refund from the person I bought from. 5 days in this country, unbelievable,”

Helpful Report

Posted 6 months ago

“It's near impossible to contact anyone at P2GO if something goes wrong. I am the one who has to take the flak from eBay buyers when their goods don't turn up. I also then get negative feedback. P2G just not interested. Won't use again.”

Helpful Report

Posted 7 months ago

“I sent a parcel with Evri using Parcel2Go, they have emailed me to say the parcel is overweight, they haven't provided any evidence for this but apparently I have to provide evidence that it's not overweight! Not sure how I can do this as they have the parcel! I send over 100 parcels a week, sorry, sent, with them and cannot use my account now as they add this charge every time I try to pay for another parcel! I will just purchase my 100+ labels a week elsewhere from now on! Just to add, the parcel was not overweight!”

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Posted 7 months ago

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Posted 8 months ago

“They never sent the booking info to UPS so my box was never picked up. The Ai was useless”

Helpful Report

Posted 8 months ago

“Zero customer service, no response via email or live chat. Do Not purchase insurance as you won’t get paid in the event of a loss.”

Helpful Report

Posted 8 months ago

Parcel2Go is rated 1.5 based on 2,207 reviews