Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“avoid avoid - terrible service and company - never have i dealth with inefficiently like parcel to go”

Helpful Report

Posted 5 years ago

“lost the parcel then found, eventually delivered damaged beyond repair. refuse to accept any liability. unable to talk to anyone other than via email. complete shambles, Never Again”

Helpful Report

Posted 5 years ago

“Do not use this company , 6 months I’ve been trying to get my money back for a gas fire they lost . Also can not contactable by phone which is a major frustration. Never known a service like it . Currently getting trading standards involved”

Helpful Report

Posted 5 years ago

“Genuinely the worst customer service it is SO frustrating. I've used them for a while and they are always terrible if something goes wrong, and it frequently does. In particular 'Jo' on livechat. When asked if she could give me SOME kind of idea of when my issue (outstanding for 2 months) might get resolved i got this rude response 'you will need to wait as I have advised, it is not a case of "I do not want to" so please do not insinuate that I do not want to do my job. You are asking for information I do not have'. delightful”

Helpful Report

Posted 5 years ago

“Appalling service, they had one job, to collect parcels and attach the same numbers of their labels to ours; they couldn't manage to do this correctly. We paid for additional insurance which is absolutely worthless. Two parcels from seven went missing, four of these had labels mismatched. Five of the boxes were damaged and finally one box went completely missing. After weeks of back and forth through their terrible complaints and claims service they refused to pay any compensation for the lost box due to them requiring more and more information despite the error being clearly on their part. I was expected to have receipts for old, irreplaceable items. Avoid at all costs. Over £400 worth of personal and valuable items lost.”

Helpful Report

Posted 5 years ago

“I have used these guys for a while. The bigger they get the worse the service. If you opt for a two day service they can collect it and deliver it when they want if you haven't paid them the extra for a guaranteed service. What a con. Sent a parcel, they clearly confirmed the day it should be delivered, it didn't arrive until two days later. They will not offer a refund as I didn't pay the extra for the guaranteed delivery even though I booked a two day service.”

Helpful Report

Posted 5 years ago

“Worst company. They never pay out on damages even when you pay extra for the cover. compensation that the couriers pay they keep themselves. THIEFS. They keep asking for more and more docs. Approve them and then want more docs. Anything that will give them a reason to refuse. 3 claims and in each and everyone they did this.”

Helpful Report

Posted 5 years ago

“I would not even give this website one star if I could have written this review without it. The service I have received from them has been terrible and very stressful. I booked a bookcase to be delivered via Parcel2go via Parcelforce and my parcel inspite of how big it was went missing for over three weeks with no tracking what so ever. My customer was furious. Parcel2go was no help at all and I had to keep starting live chats with them to find out what was happening almost daily. Then while going through a claim for my lost bookcase they decided it was tracking! My bookcase was delivered completely smashed to bits with legs missing. Parcel2go are only trying to refund the cost of my bookcase and not delivery charges or any compensation for all the stress. They have been rude and hard to speak to. DO NOT USE THIS COMPANY TO SEND LARGE ITEMS. Even when you take out additional protection it makes not difference. Avoid them and go straight to the main distributers instead.”

Helpful Report

Posted 5 years ago

“poor poor customer service, i think the government should make a Lew that you cant run a company without having a regular contact option, besides their poor chat there is no option to contact them..”

Helpful Report

Posted 5 years ago

“J'ai reçu un colis.Seulement j'ai rien dans ma boite au lettre aucune lettre du livreur du passage.Un Iphone en plus .”

Helpful Report

Posted 5 years ago

“What a great service my parcel was collected and delivered without any difficulties I will definitely use this service again when I need to send a parcel”

Helpful Report

Posted 5 years ago

“No telephone number only live chat that's not live too often. Avoid this company”

Helpful Report

Posted 5 years ago

“I never received a package from this company. There is no way to get back the money 5”

Helpful Report

Posted 5 years ago

“The claims process when a parcel is lost is deliberately difficult. You cant speak to anyone and they seem to look at each piece of evidence a week at a time finding fault with each document. It's like they think you'll give up! Nightmare. I will NEVER use again.”

Helpful Report

Posted 5 years ago

“Parcel went missing after 3 days, no tracking provided, constant contact via chat but so difficult to speak to anyone and time consuming, 6 weeks later and told i can now put in a claim, never kept up to date, worse thing is communication, chat advisers are very limited, never use again £200 lost”

Helpful Report

Posted 5 years ago

“colis livré seulement j'ai rien reçu super l'entreprise a 2 balles .”

Helpful Report

Posted 5 years ago

“Absolutely worse than useless 'Live Chat'. They don't have any idea or know anything about your parcels you entrust to them to deliver. They just want to take your money and fob you off every time something goes wrong - which is quite often, as they use the cheapest most unreliable courier services. Avoid these people. They are cheap for a reason. It really is a gamble as to whether they will actually do what you pay them to do. And they certainly wont give one flying toss what happens once they have grabbed your money.”

Helpful Report

Posted 5 years ago

“Absolutely pointless "Live Chat". They don't have any idea what has happened to your parcels - when they frequently go missing, and clearly don't care. Their role is to take your money and fob you off that they will contact the courier in a few days time. Not good enough when you pay extra for next day delivery. And this is not a one off. This happens every time they lose one of my customers parcels. No help at all. All they want is your money and an easy life. Disgusting.”

Helpful Report

Posted 5 years ago

“Three days in a row, the courier didn't turn up. Had to drive the parcels myself in the end!”

Helpful Report

Posted 5 years ago

“Non existent customer service that will tell you anything to get rid of you. They are cheap and as long as what you are sending is valued at less than the standard compensation (£20) then it's worth a punt. Sometimes it goes smoothly. If you have an item of higher value, forget it. Go direct and pay for insurance. Going through P2G means you have to deal with them when things go wrong, not the courier. They only have online chat customer services who will simply shut you down when you start asking difficult questions. My parcel is apparently lost and they want to pay the compensation at £20. The item is valued at £2000 - I know, my fault for not taking out insurance. But, the item is not lost. It was delivered to the wrong address, but it's easier to pay me the compensation than to spend time sorting out the mistake.”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews