Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,204 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a fiberglass item with them and paid additional insurance. The object was 10mm thick fiberglass, built for people to jump up and down on for amusement game, extremely strong. upon delivery it was badly damaged, dropped on the end from an estimated 6-8 ft. We supplied all the required documents and pictures, they kept coming up with reasons why they would not pay and we kept sending proof. Eventually they said the material ie fiberglass was not covered and yet they took additional insurance premium to cover the delivery even though they knew it wasnt valid. All they offered was a refund for the delivery charge and not the £ 320 value of the item they damaged.”

Helpful Report

Posted 1 year ago

“Never collected my parcel then took over 2 weeks to refund”

Helpful Report

Posted 1 year ago

“One star rating is too much for this uncaring company. Unfortunately I used them to send an expensive Keyboard. They lost it. There is nobody to talk to. No emails get answered, The web page to report it doesn't work. The complaints phone number doesn't work. I email tjem they don not reply. Parcel Farce who they sent it with will not talk to me directly. No I am left not knowing what the hell is going on. It is a week overdue now and I do not know where to turn. Stay clear. OH I ahave posted their parcel number that the site says isn't valid!!!”

Helpful Report

Posted 1 year ago

“Do not use this company.”

Helpful Report

Posted 1 year ago

“I sent a Mobile Phone worth £400 with tracking next day. Evri had lost my parcel and told me to contact Parcel2Go as I found the deal with them. I contacted Parcel2Go and they literally said sorry there is nothing we can do. I explained I am struggling financially and really need the money as I was selling the phone to get myself a few things for my house but they just didn't care. I threatened them with letting the newspapers know what they had done and they just didn't care. They really did make my life hard and affected my mental health extremely also never refunded or respected me in anyway. I hope nobody ever has to go through what I did.”

Helpful Report

Posted 1 year ago

“Horrendous experience-Never use this company to deliver goods abroad. When things go awry you cannot speak to anyone !!!!!!! I spend over a £120 forwarding a piece of ART to the USA that was sent to me in error by the Canadian artist ( let no good deed go unpunished !). The art was collected from me on 22nd November 2022 and I was informed it was being held in customs for varying reasons depending on whom I encountered on the live chat - It never reached its destination and took until the first week of February 2023 to be returned to me in the UK !!!!!!!!!!! I have never been so stressed in my entire live ! When it was finally returned to me , the artist paid for his Canadian courier service to collect it and it was united with its owner some 7 days later !!!! I noted that P2G marked the item as 'Delivered" and claim "resolved " !!!!! You couldn't make it up. Some 22 hours of my life wasted on "live chat", unanswered e mails , what's apps , instagram , messenger over the 3 months My advice is to send directly with your courier of choice and not P2G as you have no redress when problems arise ........I was never even reimbursed !!! Reference P2G109433174. In the response below Nazeem claims to have send me a personal e mail to resolve issues -rest assured he hasn't , no communication received ! UPDATE :an email came through from Naseem some 20 mins after I stated that I'd had no communication from P2G. I was given the excuse that it was a "prohibited item " ....original art on canvas( no wood ) is not on the prohibited list. True to form no response to my follow up email.The next instruction will inevitably be that I need to change my browser settings .....”

Parcel2Go 1 star review on 22nd August 2023

Helpful Report

Posted 1 year ago

“Told parcel2go.com to pickup my parcel that came from Nigeria. Worth £600 From london to Glasgow. Paid my parcel got lost from dhl delivery depot. Contact customer service one of the worse people you can chat with they keep closing my claims Avoid avoid them if you can. They're scams”

Helpful Report

Posted 1 year ago

“What a utterly rubbish company. Booked a courier collection days ago. Courier should have collected today, they didn't. Transpires Parcel2go cannot guarantee courier collection because it very much seems like it depends on whether a courier is actually available and the company as capacity. Caused me a lot of stress. I have now booked a reputable courier to collect and deliver the parcel next week. Hopefully it will arrive in time since it's for my sister's birthday (Which could be her last birthday since she has terminal cancer). Imagine the stress knowing this company may have ruined what could be her final birthday. Idiotic company! I would not recommend Parcel2go. They a cowboy company. Spend a few extra pounds and go direct to an actual courier.”

Helpful Report

Posted 1 year ago

“Good website, average prices but absolutely terrible customer service. They only offer a live chat service, no phone numbers or e-mail addresses. The live chat agents are very very polite and will say sorry a hundred times, but won't actually do anything. If you raise a claim, they ask for your suppliers invoices as well as bank transfers to prove payment, above this, they then proceed to ask for 10 images of the parcel, inside and out, which is very hard to obtain as a business. They string you along, asking for more obscure documents until they reject the claim and hide behind live chat. A joke of customer service, would rate them 0 stars if I could. Looking to switch to direct accounts with couriers - at least you can speak with a person who can actually do something.”

Helpful Report

Posted 1 year ago

“My package was damaged dropped by the courier, and when I asked for conversation, I was told it was my fault I will not be so using this service anymore. Please avoid at all costs.”

Helpful Report

Posted 1 year ago

“We booked 4 parcels separately for a next day delivery. (See picture)They couldn't be tracked, got there 2 days late, for which we were sent an extra bill for them trying to find them. They also added the weight and dimensions of all four of them together and put on a surcharge for being oversize and weight. Impossible to contact a person who can do anything, they are not to be used or trusted. Affectively we are being accused of lying about the sizes and weight of the parcels. Please please don't use them, they should hang their heads in shame.”

Parcel2Go 1 star review on 22nd May 2023

Helpful Report

Posted 1 year ago

“If I could give no stars, I would. I paid for a heavy parcel to be collected. On 6 separate occasions I had to stay in when they said they were coming. Had to re-book collection 4 times. They even had the cheek to say that the parcel wasn't ready for collection. It had been ready for nearly a week. The final icing on the cake was being told they were going to charge us extra because it wasn't packaged properly, even though we sent it back in exactly the packaging it arrived in. Tried complaining, absolutely useless!!!”

Helpful Report

Posted 1 year ago

“Absolutely scam I have sent 4 deliveries large deliveries electric cycles one lost in transit the other was badly damaged After months of communication both cases for refund rejected Reason for lost was none but as it was not insured so nothing For the second as it was insured after 5 months of email ping pong nothing and the case rejected So please for sake of saving few quids I strongly recommend not to use this very unprofessional poor service”

Parcel2Go 1 star review on 12th May 2023

Helpful Report

Posted 1 year ago

“They are horrendous. They don't pay out insurance claims - ask for your bank records and don't accept ETSY orders as proof. They mis-sell their products and then claim you haven't read the hidden fine print to say you have to pay extra for it to actually be delivered in the time frame you paid a huge amount for. Their help desk just copy & paste's standard answers without actually looking into the problem. So disgusting how they treat customers.”

Helpful Report

Posted 1 year ago

“Absolutely, it's a big fraud. My order number is P2G114425256. First of all, their website is the worst one. The tracking doesn't work, and there's no real-time data. I chose the Personal option and sent some student items, such as books and clothes. However, they returned the parcels without giving me any reason why they sent them back. They charged me £370 and said there would be no refund. They didn't even deliver it and collected and returned it the next day. 2 parcels value around £40 but i did pay £370 because there are some important half-written notes etc. DHL/Parcel2go won't tell you upfront that we shouldn't send clothes and books.”

Helpful Report

Posted 1 year ago

“Sent a package. Paid for extra protection. Package didn't arrive. Impossible to speak to anyone at Parcel2Go, only automated AI. Raised a claim, rejected as they claim content falls outside 'restricted' list (even though they happily took my money for extra protection). Totally useless in resolving issues. Use them to find the cheapest price, then go direct.”

Helpful Report

Posted 1 year ago

“Don't use this company, complete waste of time. Didn't pick up the parcel on the first appointment so rebooked didn't turn up for the 2nd appointment. Emailed customer service who told me picking up on the appointed day wasn't guaranteed. I explained this was now my 2nd rebook, she didn't really care and ended the email chain. Avoid at all costs”

Helpful Report

Posted 1 year ago

“They are useless. They never picked up my parcels.I have rescheduled the pick up 3 times. Had to book it through DHL in the end.”

Helpful Report

Posted 1 year ago

“Beware, they are miss-selling content insurance. I was returning a new vanity costing £300 to the seller. On their recommendations, I purchased an additional insurance to protect the content. My package arrived totally damaged and the seller refused to reimburse me. I was so glad o had purchased the insurance with parcel2go! But after many correspondence asking for more and more documents and proof they have finally decided to not reimburse the cost of the package! I was appalled. They referred me to some small prints where furnitures are only covered for loss??! This is miss-selling of insurance”

Helpful Report

Posted 1 year ago

“awful company 24 hr delivery and the parcel wasn't even collected -- shower of shysters! AVOID!”

Helpful Report

Posted 1 year ago

Parcel2Go is rated 1.5 based on 2,204 reviews