Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,204 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is horrendous , you have no choice but to use the 'live chat ' you have to repeat the same information multiple times to multiple people everytime you log back in ( as they didn't get back to you) I have just been on live chat for 30 mins while they 'looked into it' the first person couldn't help so past me over to someone else who asked me for the same information as I had just entered on the live chat feed . My last package was totally destroyed after they kept sending it back to sender and recollecting with different service. I didn't even complain or ask for a refund as I couldn't be bothered to sit on live chat. I have spend thousands over the last few years with this company , but would never use them again based on the customer service received with my last 2 transactions were my parcels were lost in the system.”

Helpful Report

Posted 7 years ago

“Parcel2go picked up a parcel with hundreds of pounds worth of goods. They failed to deliver it back to Amazon. When it went missing, they told me I had to prove it had not got there, even though they knew it had not and they had just fallen out with the courier, Panther, who stopped the delivery part way and 'lost' the parcel in a warehouse! However, in spite of my proof and claim, they still did not pay back the supposed minimal insurance and they even kept my fee of £50 to send the parcel that never got there! This is a corrupt company. Go directly to the courier as the courier they used said it was not their issue either as my order was with Parcel2Go.”

Helpful Report

Posted 7 years ago

“parcel not collected for 3 days - raised formal complain but not resolved - let down the person that supposed to receive the parcel as had a HUGE delay and needed to book another company.”

Helpful Report

Posted 7 years ago

“Shame I can't leave zero stars. This company is SHOCKINGLY POOR!!!! For a start they don't;t have any phone number to call which makes you a little worried, basically THEY DO NOT CARE!! Three times the same parcel not collected, I paid £25 and nothing, they could not care any less!! so now what? no refunds, (they don't refund only credit) Absolutely appalling company should be shut down, how do these companies actually exist?”

Helpful Report

Posted 7 years ago

“Failed to deliver, could not contact anybody, appalling.”

Helpful Report

Posted 7 years ago

“This company is absolutely disgraceful at trying to solve issues when parcels are very delayed or lost. They offer minimal help and the last person I spoke with offered no empathy or help in trying to contact the courier company. Please, please beware, it is best to pay that little extra and deal with the courier company directly. I have used Parcel2go.com on many occasions and their customer service has not improved.”

Helpful Report

Posted 7 years ago

“Parcel arrived far too late and staff are rude, payed for tracked and singned next day delivery it was collected by a my hermes driver on behalf of parcel to go on the 12/01/18 and didnt arrive till the 20/01/18 nearly cost me over £500 as the buyer wanted to pull and as the tv was on its way too Scotland i would have been down the item and the money plus postage. When i contacted parcel2go on live chat they were rude and dismisive, eventually with over 2 hours on chat with them they said that I would have to make a claim and wait 7 days, I then contacted My Hermes directly asking why the tracking details had'nt updated since the 13/01/18 they couldnt tell me and told me i would just have to wait, when i made a complaint the advisor just brushed it off and said can I help with anything else, i said "what do mean" inplying shes being rude and she just ended the chat. Save yourself the hassle pay a little bit more with a much more repitible company and have peace of mind”

Helpful Report

Posted 7 years ago

“They lost my parcel, customer service useless and rude didn’t unhelpful still waitin for my parcel , having to make insurance claim, kept being fobbed of, DO NOT USE AVOID Like The PLAGUE, NEVER RECOMMEND”

Helpful Report

Posted 7 years ago

“Awful Experience. Booked on a Monday, for collection on Tuesday, still hadn't been collected by Friday (4 Days Late), despite numerous online chats with P2G customer services. They honestly don't seem to be bothered in sorting out problems. Will book with the courier directly next time rather than use P2G”

Helpful Report

Posted 7 years ago

“Rubbish service, paid over £25.00 for an international delivery. Courier never came to collect parcel, and when requested a refund from PARCEL2GO SCAMMERS, they rejected my request. SO I PAID over £25.00 for a service that I was not provided.”

Helpful Report

Posted 7 years ago

“8 day delay in delivery on a £110 delivery to Hong Kong insured up to £1570, failure to communicate between client and courier. Unhappy customer = bad seller feedback = less customers = less deliveries for you. No compensation offered. Cheers,”

Helpful Report

Posted 7 years ago

“i never received my parcel I try to contact them and they said that they have nothing to do with me and to contact the sender. I did that and the sender have said that I have reiceved the parcel and I sign for it. I said no as I was not in the house that evening. So I asked for a copy of my signature. The sender sent a copy of my signature and ofcource it was not mine. I contact the police about it as someone write letter by letter my surname! I Fw my signature to the sender from official papers (passport and driving licence) to give to parcel2go so they can compare. Sender said that parcel2go they will pay compensation Now he said that parcel2go they don't pay. My only way now is to take the sender to small claim court to recover the money from my expensive Motorbike parts The worst nightmare ever Plus cost me Hours of searching to replace the parts from my classic motorcycle, and even now after two months Im still looking as are very rare hundreds of pounds, and stress, Parcel2go my worst nightmare”

Helpful Report

Posted 7 years ago

“Based on my last delivery to Portugal the couriers they use abroad are useless. However this is typical of most couriers here. If you provide a phone number and a map location then any capable delivery firm should be able to deal.”

Helpful Report

Posted 7 years ago

“I was expecting a parcel sent by my family well before Christmas......it never arrived. They "lost" it. Tried calling them several times just cannot get through. In hold for well over an hour yesterday and their bolton number just rings and rings. Tonight it isn't even ringing so dont know whats happening? AVOID THIS COMPANY!!!”

Helpful Report

Posted 7 years ago

“BAD Service and No help from Customer support. Misleading advert for delivery in 4+ days they mean 16 days and have no idea where it is between day 2 and 16 so if it gets lost the trail will have gone cold and it will not be found”

Helpful Report

Posted 7 years ago

“Cannot track a parcel that we need worked on by the company we were sending it to. 4 days contacting you and hours of my time wasted. Would have been cheaper and better to Drive from Ireland to UK and deliver myself”

Helpful Report

Posted 7 years ago

“Lost parcel and then showed unbelievable incompetence after this - as if loosing a parcel isn't incompetent enough! Minimal compensation as they want you to insure against their inadequacies.”

Helpful Report

Posted 7 years ago

“Useless. Sent parcel via 2 day service from England to Ireland using DPD Ireland. DPD couldn't get hold of mother-in-law via phone so just held onto the parcel. I sent an email to DPD after getting the 3rd delivery attempt email, which bounced back to me 2 weeks later, the Friday before Xmas. I then phoned them and it turned out that they didn't know where she lived. I got the requested Eircode (like a postcode) and sent it to them on 27/12. They said it would be delivered to MIL on 28/12/17. So the package turns up yesterday... AT MY WORK IN ENGLAND. DPD refuse to refund me as I booked it through Parcel2Go - Parcel2GO refused to refund me either. I WILL NEVER USE THEM AGAIN AND ADVISE YOU TO NOT USE THEM EITHER”

Helpful Report

Posted 7 years ago

“I booked and paid for service but failed to collect, this has happened twice. They are terrible service provider without any consideration for client.”

Helpful Report

Posted 7 years ago

“Never delivered the package, can't provide any info about the package status. Shitty company”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,204 reviews