Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They lost the parcel (containing Christmas presents) then despite a screen shot of their own system saying they collected the parcel they want proof of leaving it (it was a locker system so no receipt was issued). They want bank statements, a screen shot of a conversation with the intended recipient saying she didn't receive it. You pay for an insured tracked service but they refuse to accept responsibility and just use delaying tactics. No parcel no refund - do not use”

Helpful Report

Posted 6 years ago

“SENDERS BEWARE Gave me the run around about tracking my parcel down for over a week. They lost the package and are refusing to compensate anything. The live chat folks were completely rude about the situation the entire time. DONT use this service, im telling you!”

Helpful Report

Posted 6 years ago

“THEY ARE VERY SIMPLY A PARASITIC 3RD RATE COMPANY THAT MAKES MONEY FROM MISSING/STOLEN PARCELS!! IF YOUR NOT FULLY INSURED (COSTING AN EXTORTIONATE AMOUNT) THEY WILL DELIBERATELY PREVENT YOU FROM MAKING A CLAIM/CONTACT WITH THE COURIER AND PROFIT FROM THE LOST/DAMAGED PARCEL COMPENSATION RECEIVED FROM THE DELIVERY COMPANY. NO HELP/ EXPLANATION WILL BE GIVEN DETAILING THE SITUATION/LOCATION OF THE PACKAGE..JUST A VERY FAST PACED AUTOMATED SYSTEM WHICH ENCOURAGES YOU TO ACCEPT £20.. THIS OFFER IS CONTINUALLY PUSHED UPON YOU BY THEIR THEIR EMPLOYEES THEREFORE MINIMISING ANY ANY RESPONSIBILITY AND EFFECTIVELY LETS THEM OPERATE WITH IMPUNITY LEAVING YOU WITH ZERO OPTIONS. I ASKED TO SEE PROOF OF THE TRANSCRIPTS BETWEEN PARCEL2GO-MYHERMES..YEP YOU GUESSED IT THEY WANTED £10 TO SEND..SO MUCH FOR FREEDOM OF INFORMATION. ANY MISSING (THIS IS THEIR TERM- I PREFER STOLEN) PARCELS ARE SENT TO THE PARCEL2GO DEPOT IN BOLTON AND SWIFTLY SOLD TO 3RD PARTIES OR IN RARE CASES THEY WILL CONTACT THE VENDORS AND ATTEMPT TO CHARGE FOR RETURNING THE ITEM . MY ADVICE, JUST USE THE PARCEL2GO SITE TO FIND THE CHEAPEST COURIER FOR YOUR PARCEL BUT NEVER BOOK THE DELIVERY WITH THEM- MAKE A DELIVERY REQUEST DIRECTLY WITH THE COURIER!”

Helpful Report

Posted 6 years ago

“Absolutely appalling - placed an order on 19/12 to be collected that day with an estimated delivery of 20/12 - this was not delivered until 22/12 and despite paying for 24 hour delivery they have advised no refund is due - this is a business!!! my customer paid for next day which i paid for and you made us look like a joke! furthermore your advisors are so arrogant - every time ive chatted with them theyve had an argument and responded so childishly - when advising my parcel was late they responded; only 2 days late - ITS STILL LATE why are you not apologising rather than arguing with customers - please take into account bad reviews as this company is beyond rubbish.”

Helpful Report

Posted 6 years ago

“As a middleman this company has no skin in the game, if an item is lost it has no consequence to them, as a result the customer service you receive is disappointing at best. Fail to deliver, poor communication, lack of investigation and a refusal to pay compensation. My Advice... Use them to weigh up costs but ALWAYS go direct with the courier.”

Helpful Report

Posted 6 years ago

“Having no skin in the game results in a dissapointing customer service, really difficult to contact them, process to claim is unclear. And they lack any urgency to investigate where missing items have gone. Wont be using these again”

Helpful Report

Posted 6 years ago

“I left a parcel in the dropbox on the 28th December. It is now 2nd January and it has still not been picked up by courier. Avoid this firm!!!!”

Helpful Report

Posted 6 years ago

“Didn't collect parcel or let us know that it was delayed then emailed to say it had been collected when it hadn't .incompetent”

Helpful Report

Posted 6 years ago

“My package wasn't even collected. I booked it in on Tuesday and stayed at home all day ( Thursday.) All I got from live chat. That this doesn't usually happen and I can be rebooked for tomorrow , but then I was told that no collections on Friday ... Seriously ! No explanation nothing. So now I'm booked in for Monday ... Not great customer service at all........ Up date on above. After texting on live chat last night I was told no collections on Friday. So rebook for Monday or refund. Refund is 25 euro credit or what I paid I opted for what I paid and I'd receive refund 2 working days ( Which is ok. ). So this morning I get a text message could I send the P2g ref number as the ref number I gave shows my parcel was collected. ( Right ref number ) .... This is after spending 45 mins last night on live chat. I went about my business today to arrive home at 5 pm to a flyer from the courier ( who doesn't do collections on Friday ) that no one was home when he called this is after order being cancelled night . Just as I entered home I also got a text message asking me for my email address as there's no record of me booking a parcel ..... Seriously appalling service. Update ( number 2). Last Monday I received yet another message that my parcel had been collected. ( Still sitting by the front door ). At this stage I just couldn't be bothered answering back. Anyone there just wasn't getting it that I no longer had any desire to send my parcel via them. 30 minutes after that message a courier arrived looking for parcel. After I had cancelled it Thursday and again Friday and here was a courier, I sent him swiftly on his way. It appears he was able to explain to parcel2go that I no longer wanted their service. Please improve your customer service. It is totally appalling. 2nd update. Refund has finally been received still wouldn't recommend ever again and after reading reviews certainly wouldn't change my mind.”

Helpful Report

Posted 6 years ago

“Outrages service! We have a business and use the courier services often through Parcel2Go. MyHermes were loosing the parcels and we were spending hours on daily bases dealing with Parcel2go's customer service to be told delivery is not guaranteed and that we should pay extra for insurance. They didn't seem to grasp the following: - the insurance doesn't cover our reputation with our customers - the insurance doesn't bring a smile to the customers waiting for their good for weeks - if we pay for a service (delivery), we at least need some answers to be able to explain to our customers We changed to Collect+ hoping they can do what they are paid for better. Well, well, the parcels are waiting to be picked up for 3 days now and on the system says "Collection issue, we are managing". Contacted Parcel2Go for an update and the reply we got is "collections are not guaranteed"!!!! Seriously? Deliveries are not guaranteed and we have to pay extra for insurance and now collections are not guaranteed either. We are absolutely shocked on how they run a business and have no decency to inform their customers (us) on when their issues will be resolved. Again, we are loosing customers because of incompetence and Parcel2go are damaging our business! Moreover, the drivers do NOT leave any kind of slips notifying the recipient of attempted delivery or ways to arrange a new one etc. Parcel2go's explanation is "the drivers don't have slips on them, because they are self employed". Well, how is one to know you tried to deliver and what they need to do next to get their parcels? Parcel2go is the middle man and they have to hold their clients (courier companies) accountable for the poor service! We pay for a delivery that MIGHT be collected; that MIGHT be delivered and we MIGHT get some kind of notifications. If we treat our customers the way Parcel2go treats us, we will be out of business! We have a person monitoring pick up and deliveries on daily bases, because we are nervous and we can't afford to have more unhappy customers due to the poor services of Parcel2go.”

Helpful Report

Posted 6 years ago

“Parcel2go are absolutely shocking, claiming attempted delivery when no one attempted a delivery when I waited in all day, asked via live chat if they could record this on record as there was no attempt to deliver my parcel they told me no they can’t do that and when I wanted to raise a complaint they brushed it off with that they don’t have a complaints procedure, very unprofessional and rude company do not use.”

Helpful Report

Posted 6 years ago

“Absolutely appalling. Parcel should have arrived 1 or 2 days before Christmas. Still not here 1 week later. The tracking is not up to date, there is no contact with the sender or the addressee. Don't use them. Their advisors are helpful but ultimately are unable to help.”

Helpful Report

Posted 6 years ago

“Worst service I have ever had! AVOID!!! They take your money and don't care whether your parcel is delivered. How they are still going as a company I will never know. My customer's parcel is over 2 wks late. Paid for a service. They couldn't tell me where the parcel was, or when to expect it. They don't have a telephone where you can talk to someone. They like twitter so they can ignore you for days on end. I would advise everyone to avoid this company.”

Helpful Report

Posted 6 years ago

“Absolutely abysmal service to Canada when our family near Bristol shipped our Christmas present using Parcel2Go. First, it took over a week to actually leave England after it was picked up. Second, it never arrived on/by the promised delivery date of Dec. 22. Third, when we finally received it on Dec. 28 we had to pay an additional $12.24 CAD "ransom" to actually get it.”

Helpful Report

Posted 6 years ago

“Awful service. You take money, You guarantee nothing, You do not take responsibility for any problems. You are unable to control any claims, You do not know when You will be able to resolve the claims. I was waiting 3 weeks for any response and I got nothing. That's why I'm moving my business to someone else. Good day.”

Helpful Report

Posted 6 years ago

“Horrible company and horrible experience. STAY AWAY! I sent one small parcel which contained ladies ankle boots size 39/6 without insurance. The Driver reported this parcel as wrong size, and put the size of the parcel as medium saying'' MyHermes have measured your parcel as 57 X 25 X 14 cm'' Put surcharge on my prepaid account and does not let me use it until I pay Surcharge. You can not ring the company, they do nothing for you and they do not care about customers. If You Look at the size they stated EVEN GORILA Would not have 57 cm or 22.5 inch long foot. STAY AWAY, do not let them to ruin your holidays, upset your customers and cost you more money.”

Helpful Report

Posted 6 years ago

“The worst parcel delivery portal on the web. Don't bother thinking that their £20 insurance is worth anything. They ask you to provide proof of non-delivery. My parcel (trousers worth £250) was scanned into the London Yodel depot and not scanned out again. Parceltogo knew this and still demanded proof of non-delivery. They have the proof. They also demand proof of value. The parcel I sent belonged to a third party who had sent it to me by mistake. I did not have proof of value and could not obtain it. You cannot call to complain, and some of the live chat people are really unhelpful. I'll never use this company again,”

Helpful Report

Posted 6 years ago

“Clear easy to use website. Prices excellent. Great choice of parcel companies all on the website. Contact via LiveChat excellent. Always been helpful”

Helpful Report

Posted 6 years ago

“I booked a pickup through them for delivery to Norfolk. I then had to cancel the pickup as the buyer was going to be away for 2 weeks. They were quick and helpful in getting me a full refund for the cancelled delivery.”

Helpful Report

Posted 7 years ago

“failled to collect my item”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews