Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steer Clear!! Never again will I be using this sham of a servie. Deliverd late - was booked for a next day pre 12pm service - no tracking no updates, no help from CS Staff. Parcel arrived the following day - driver tapped on the door not even a knock and when i opened the door he was coming back from the back gate down the side of the house - he was about to hurl a 20Kg parcel full of fragile books over the fence with out even waiing for me to answer the bloody door. Box was in tatters and badly damaged Not only that - but I was not given anything to sign but yet when I check the online tracking later on I see the driver has forged my signiture with my Name - Criminals!! Complained to CS and they did not give 2 sh*ts what so ever. corrupt corrupt corrupt!! Steer well clear.”

Helpful Report

Posted 6 years ago

“I was really disappointed by the lack of service provided by this company. I wanted to ship my bedding to my new flat in Germany from the UK. Parcel2Go's website did not inform me that I needed to provide a german phone number on the contact information which meant the parcel could not be delivered by the German courier GLS (I only found this out after days of trying to find out which courier had my package when it did not arrive). The track parcel service was completely useless. All I could see was 'insufficient delivery information. Returned to depot'. It did not tell me where the depot was or what to do next. I tried contacting ParcelForce who were subcontracted by parcel2go and they told me to contact GLS. Contacting ParcelForce was very difficult outside of the UK. But parcel2go did not even have a phone number or any advice about what to do in my situation. GLS 's service number was all in German and automatically hung up in call volume was high. The language barrier meant the operator couldn't help me. Emails were then exchanged with parcel2go, providing my flatmate's German phone number. Despite this, no package arrived despite being assured it would be dealt with urgently. Finally I managed to get through to a call operator from GLS. They had not received ANY of the information I had emailed parcel2go. At this point my parcel had been in the depot for 9 days. I had to speak in the limited German I knew to get GLS to help. Finally the package arrived, after many phone calls, emails and sleeping with no bedding for almost 2 weeks. Parcel2go refused to take any responsibility for their appalling service and refused to offer any compensation or refund for the huge inconvenience and loss of time I suffered due to their total incompetency. They wouldn't acknowledge being at fault, despite not specifying the need for a German phone number at the time I purchased the postage.”

Helpful Report

Posted 6 years ago

“Never use again, twice i had to book a collection for the same parcel twice and still nothing ... all the reviews on TrustPilot are FAKE, AVOID AVOID”

Helpful Report

Posted 6 years ago

“I have been waiting 4 days at home waiting for my parcels to be delivered at my address in Barcelona, which meant that i had to take days off from work to wait for the delivery to happen. The company couldn't locate my address and made false statements saying they tried to deliver the parcels but i was not at my home address! The Parcel2go customer service has been poor and unreliable. Not friendly and dismissive! I would not recommend this service to anyone!”

Helpful Report

Posted 6 years ago

“I arranged a delivery on the 22/05/2018 - its the 13/07/2018 and the parcel still has not been delivered. My claim was rejected because they said they located the package... yet still nothing!! AVOID AT ALL COSTS.... DREADFUL CUSTOMER SERVICES”

Helpful Report

Posted 6 years ago

“paid for next day delivery (which is more expensive) and they didn't even collect it. after a number of phone call which you could not get through on ,managed to speak to somebody on a chat line who was not bothered only wanted to make a new delivery pick up date .would not use them again.”

Helpful Report

Posted 6 years ago

“This is a pathetic thieving company!! They do not except liability when damaging your goods. I am now starting legal proceedings”

Helpful Report

Posted 6 years ago

“They turn you off if have a big complain. Especially Zina there. They won't send you a chat script. Poor maners and English too.”

Helpful Report

Posted 6 years ago

“Parcel was collected on 25/6/18 as of today 9/7/18 still not delivered parcel is live plants surely this is the worst service possible suggest customers go to a proper parcel co”

Helpful Report

Posted 6 years ago

“another item which was very well packed arrived smashed to pieces, WARNING - Look at their list of uninsured items, it covers almost everything you can imagine so not a hope in hell of compensation from them, they deserve to go bust!!! Still asks to pay extra for insurance when booking but loom at the exclusions- hundreds!!! morally bankrupt company”

Helpful Report

Posted 6 years ago

“Parcel cost £15 for next day ,tracking it says been stuck in a depot for 24 hrs ,poor tracking info and you don't get the service you pay for best go for the cheapest option I used UPS very disappointed so will the customer.”

Helpful Report

Posted 6 years ago

“AWFUL AVOID AT ALL COSTS they fail to collect your parcel 100% of the time.”

Helpful Report

Posted 6 years ago

“really don't use. I should have read the reviews. Lost the parcel (first time I've used them) and almost impossible to contact. Avoid.”

Helpful Report

Posted 6 years ago

“they didnt collect and offer no recompense or sorry”

Helpful Report

Posted 6 years ago

“My son booked a collection with dpd via Parcel2go but as he was in the middle of exams, I offered to wait for courier. Was told it could be anytime from 9am to 5pm next day. No one turned up and when we contacted Parcel2go we were told to re-book for following day. Again waited and again no courier. This happened 3 times. Eventually, I asked if we could drop it off at the local deport as it was too big for local drop off point. Was told will have to change courier to TNT and that it would be more than double the price and that I would have to pay the difference. Considering I wasted 3 days waiting for a collection that never happened I feel it is not unreasonable that Parcel2go should bear the price difference themselves. Moreover, Lewis from Live Chat was abrupt and rude. My entire family have used Parcel2go for all our deliveries in the past and it works well when you can drop the item off. In fact I liked it so much that I invested in the company when were crowdfunding. However I would seriously reconsider if it is a collection service you are after. They do not offer you an hour slot and their tracking is a joke. They can certainly do better in this case.”

Helpful Report

Posted 6 years ago

“A truly terrible experience. They recommended a courier for my needs who then turned out to be utterly inept at picking up a parcel on any given day. After complaining to said courier a number of times they agreed to a discount, however this couldn't be applied because it was booked through Parcel2Go. P2G then refused to acknowledge their part in the issue and would not entertain a discount whilst simultaneously being rude and dismissive. AVOID.”

Helpful Report

Posted 6 years ago

“God help you if you need any kind of support ! God help you if you need any kind of customer support ! What would be a five minute telephone conversation takes over an hour with their pathetic attempt at "Live Help", (if you can find it !) They spun out my claims for over two months and completely fobbed me off with repeated requests for documents (which had already been provided btw) and they'll do this until you eventually just give up. BE WARNED... any worse and this would literally be a scam !”

Helpful Report

Posted 6 years ago

“Let down time and again. Waited in for 2 days and they never arrived, still not had refund. Awful company and you cant phone them either!!!1 AVOID!!!!!”

Helpful Report

Posted 6 years ago

“I recently sent a parcel worth £60 through parcel2go.com via Hermes couriers. The parcel was collected quickly with no problems. A few days later the parcel was showing as delivered to a safe place which i thought was strange as the address was a business address and the customer was there all day everyday awaiting delivery of this parcel but the parcel was delivered to a safe place by the courier driver. No note was left and no details were put on to the tracking to say where it had been left. I contacted Parcel2go.com straight away and they said they would speak to hermes and they also opened a claims investigation that they said would take 7 to 14 days which was a bit much too long of a timescale just to ask a delivery driver where he had left a parcel on his route. I contacted parcel2go.com a few days later but was told to wait for an email response. A few days later again i contacted parcel2go.com via live chat as this is their only option of contact and i initially spoke to a customer service rep that couldnt help me and put me through to someone else that was completely inconsiderate of the situation and said i would have to wait for an email response after the investigation had been concluded and cut me off. I was spending £500-£600 perweek with parcel2go.com but i will not be using them ever again. Their whole claims and contact system is so slow. The questions i was asking could not be answered, i mean how hard is it for parcel2go to call hermes and ask them to speak to the driver. Their customer service is completely useless and they only stick to their rules and ways of doing things so if your parcel for some reason has no tracking update, has been delivered somewhere no one knows or goes missing then it is gone forever and you will get no help from the parcel2go.com team. I could also write about the overcharge situation with hermes and the fact parcels are collected but can't be delivered and the underpaying slow laborious claims process also but i have not go the time... Unfortunately i have had enough of their way of doing things so i will not be using them ever again. Not just due to this 1 incident but to complete whole service they provide is the biggest pile off poo and i would steer clear of them unless you don't care about the items you send out.”

Helpful Report

Posted 6 years ago

“another smashed parcel, they will use their very extensive list of non covered goods to get out of compensating, avoid at all costs they deserve to go bust”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews