Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,207 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent two parcels recently and both have disappeared. That happens, but it’s the customer service that’s so atrocious. Once a parcel goes missing it can take up to 14 days to trace! And on both occasions I received a “your parcel is lost” message. They only have to do one thing - which is send a parcel and have it reach a destination but unfortunately they’re very bad at that one thing. Don’t let the prices fool you. It’ll cost you 2-3 times that when your parcels go missing. This will be the last time I will use this service and I advise you to stay away at all costs!”

Helpful Report

Posted 2 years ago

“Don't use, lost parcel, poor customer service. No Christmas for family.”

Helpful Report

Posted 2 years ago

“Whilst it is understood and accepted when a parcel is uninsured there is no compensation for the contents within the parcel itself, to still hold payment for a delivery service not fulfilled, I suggest is not legal. In this instance Yodel lost the parcel therefore did not fulfil their contract for which payment was made. Parcel2Go should not pass the buck, you took the payment and your contractor did not fulfil its obligation. As usual no way to speak to or email a human so have to resort to negative feedback in the hope of getting some dialogue....... 22828/P2G108562118”

Helpful Report

Posted 2 years ago

“P2G advertise that they can ship parcels into the EU using IOSS. This is a blatant lie. Their system does not properly declare IOSS and every customer receiving goods from me has had VAT charges. P2G will not help and say it isn't their problem, when in fact it is thier problem because their system is faulty. They refuse to look into it. They refuse to help. If I ship directly with (for example) ups.com then IOSS is declared correctly and the customer gets no customs charges - which is the way it should work. Please avoid P2G for EU shipments”

Helpful Report

Posted 2 years ago

“I used Parcel2go to collect a parcel from Italy and deliver to me in UK. The parcel should have been delivered to me on 2/11/2022. I still haven't received my parcel. There is no communication from them. DO NOT USE!!!!!”

Helpful Report

Posted 2 years ago

“Terrible experience my parcel has gone lost it has been in transit from the depot for 4 days how can it been in transit from the depot to customer for 4 days when I chatted this morning it said I had to wait another 4 days what a con”

Helpful Report

Posted 2 years ago

“Appalling customer service...lost my parcel, can't talk to anyone, won't accept any responsibility, won't pay out on claim. PLEASE BEXAWARE, I WILL NEVER EVER USE P2G AGAIN !!”

Helpful Report

Posted 2 years ago

“Would not use this service. The driver claimed he attempted to deliver the parcel and now it’s lost. Can’t get in touch with Parcel2go”

Helpful Report

Posted 2 years ago

“Naprawdę nie nie polecam. Prawie dwa miesiące się z nimi rozwiązać problem krajalnicy wartej 1300£ Krajalnica została zniszczona i nie nadaje się do niczego. Nie polecam.”

Parcel2Go 1 star review on 24th November 2022

Helpful Report

Posted 2 years ago

“P2GO email to customers Royal Mail Postal Strike 2022 Parcel2Go are here to support you and your business through the Royal Mail strike. What a load of PR Nonsense P2G do not support customers. They charge extra for next day delivery and then fail to deliver or offer refund. At least with Royal Mail strike you know your parcel will not arrive. With P2Go you never know if and when it will be delivered. When asked about refund for non delivery this is the response "Unfortunately not, this is because collections and deliveries are not guaranteed with Parcel2go. Because of this customers are not entitled to compensation due to failed collections or deliveries.”

Helpful Report

Posted 2 years ago

“Over 2 weeks and still has not been delivered.”

Helpful Report

Posted 2 years ago

“I booked Parcel2go on a 2 day service with Insurance cover to collect a Stained Glass window in a wooden frame from a seller in London and deliver it to me in Altrincham to be sure it was secure I sent the seller a 55" reinforced TV screen box together with bubble wrap and adhesive "Fragile" tape for the outside ,the seller packaged the window , even wrote my name, address tel number all reference numbers etc on the box , the window was collected on 26th Oct and the seller even took a photo of the courier holding my window when it was collected -the window failed to materialise .On 28th October I received a message from Tuffnells couriers saying they had a package for me, they delivered a box containing an Air Steriliser which I hadn't ordered yet the box label showed my delivery address tel no andParcel2go labels reference there was also an interparcel label bearing the name 'MASSIMO FIUMARELI and an address in Litchfield WS13 8UR which is a warehouse? . we returned the air steriliser to the driver who was as confused as I was .I then spoke to manager at Tuffnells and "customer service staff" who promised to investigate and call me back , but never did. I also spent several hours on line trying to contact parcel2go who are impossible to contact, and dont have a phone umber , so I had multiple "chats " with Robots and when I finally contacted a Human it was clear they were either totally incompetent or simply had no intention of helping me ,I even received a message timed at 3.00 am on 10th November saying "your parcel has been delivered" I queried where it had been delivered , and had no reply , finally parcel2go sent me a message entitled "UPDATE " on 11th Nov saying my window had been lost and I must make a claim by 2nd Dec the claim appeared designed to be as difficult to manage as possible and required me to upload proof of collection and Non delivery proof of the value etc even though I had sent full details several times including the photo of the man who collected the window ,after contacting Parcel2go again they said my claim had been refused because my satined glass window was on their list of prohibited items , so the insurance would not pay for my loss I clearly described this window and paid insurance and supplied everything they demanded I send . I now have no window and a 4 foot hole in my wall and ~Imover £150 out of pocket so cant buy another window yet this company can just refuse to pay me and mislead their customers I feel this is a case of misrepresentation and possible fraud and I fully intend to pursue this case and make sure as many potential customers of Parcel2go are warned of the risk they run in dealing with such a company I also intend to report this company and its activities to trading standards -my advice - FIND AN HONEST COURIER SERVICE”

Helpful Report

Posted 2 years ago

“The crappiest customer service ever, £100 of goods I had sold, I was first told damaged, then told lost , put a claim in and submitted all documents 3 times, I had provided everything I had , claim rejected as overran time limit. No way to contact speak or discuss. Will never use again. AVOID AVOID AVOID…”

Helpful Report

Posted 2 years ago

“I ordered a part from a company who used Parcel2go to deliver it , the delivery driver said he was unable to deliver at 7.02pm (we were in all night ) following day around 1.00pm said he was unable to deliver ( we were in all day and left porch door open to make it easier for him . I don’t believe he even came to our address , company is a disgrace. The help service live chat was like talking to a brick wall. Would never recommend this company.”

Helpful Report

Posted 2 years ago

“Terrible service. They take your money and then steal your parcel. Read up on all the reviews it will tell you all you need to know. Utterly disgraceful this company is still in business. DO NOT GO NEAR THEM.”

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Posted 2 years ago

“They failed to deliver my parcel because they lost it (a bike), a month later they found it in their depot, so I lost an ebay sale. They then refused to refund me because they said it had been delivered. Still fighting them. Rubbish service, rubbish customers services. Avoid at all cost.”

Helpful Report

Posted 2 years ago

“Do not put yourself through it. THE most unprofessional company I have ever had the misfortune of using. I paid for collection and delivery of a chair which got 'lost' in transit weeks later. How can you lose such a large item (which is also being tracked)??? I do not believe they even bothered to look for it and don't get me started on their claims process..............they are thieves. DO NOT USE THEM!”

Helpful Report

Posted 2 years ago

“Great until they lose you parcel, which happens regularly...then they don't want to know”

Helpful Report

Posted 2 years ago

“I’ve had many problems with P2G. I’ve had many parcels damaged and stolen. I’ve also got parcels that still haven’t been delivered after a week. I always insure my parcels but they do everything and more to avoid paying out what they rightfully owe you. They make it impossible for you to get your money back. Absolute crooks. Avoid P2G at all costs and use other services. Disgraceful”

Helpful Report

Posted 2 years ago

“Parcel delivered to wrong location. P2G response is I HAVE TO PROVIDE EVIDENCE of who signed for it. Impossible when don't know who they delivered too. Put claim in and they ask for copy signature of person receiving parcel delaying tactic as my customer DID NOT receive parcel. Now asking for copies of bank statement showing the customer paid for item. Total disregard for confidentiality. In breach of contract, FAILED TO DELIVER and when caught out FAIL TO COMPENSATE. Total farce - Buyer Beware”

Helpful Report

Posted 2 years ago

Parcel2Go is rated 1.5 based on 2,207 reviews