Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,194 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service from Parcels2Go. Our small parcel to Italy took 40 days to arrive exceeding the original delivery date by 2 weeks. It makes one wonder what this company does with it's parcels to manage an average speed of 40 miles per day. I would not recommend others to use Parcels2Go.”

Helpful Report

Posted 2 years ago

“Absolutely shocking service - twice they failed to pick up parcel and took no responsibility for it - if they take your money they should be responsible rather than blaming the courier and offering no explanation.”

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Posted 2 years ago

“Percels2Go lost the packaged I sent. Their own tracking system clearly shows exact dates and times of them collecting the package and also scanning it in at their depot. No further tracking information is available proving the package did not leave their depot, otherwise there would be scanning out information. Yet I have now spent over two weeks trying to prove that they collected the parcel and did not deliver the parcel. The only was they would accept proof the collected it was from cctv footage from my neighbour that showed the driver collecting the package from my door at the exact date and time shown on their tracking system. Otherwise, they were not accepting their own tracking system as proof the package was collected. This is a complete joke of a company who should be AVOIDED at all costs.”

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Posted 2 years ago

“Sold my guitar on marketplace and chatted back and forward to the buyer who was very pleasant and excited about receiving his first proper guitar (Fender Stratocaster worth £450). I took insurance out on the guitar which guaranteed the guitar up to the value of £5,000 so I thought it would be safe to send. I also took the guaranteed delivery so it would arrive in time. It wasn't until it didn't turn up on time I started reading reviews and I was absolutely horrified as this company "loses" items all the time and offers people little or no money in return insured or not. I opened a claim but I haven't heard back from Parcel2Go but I know the guitar is "lost" as they've told the buyer but not me. They deliberately delay customers claims and then say it's outside a timeframe for you to do anything about it. The other problem with this company is its impossible to contact them. There is a facebook group set up for victims of this company, which gives you an idea of how corrupt they are. I am going to e-mail a few consumer tv shows as I have family friends who work for the BBC and I think this company need exposed for who they really are. Please think carefully about sending anything through them.”

Helpful Report

Posted 2 years ago

“Absolute SHAMBLES of a company. I currently have 50+ parcels awaiting collection for FOUR days at my drop off point. Hermes driver has refused to take these every single day on the basis that he can’t be bothered and ‘doesn’t have room’ but has collected other parcels that are at my drop off point and do not belong to me. Contacted P2G several times about this and advised that I would get a call today but no surprise I haven’t. The communication with P2G is absolutely disgusting!! Can’t get through to anyone half decent who is actually willing to help me with my £350 worth of orders that are just sat at my drop off point even though they should have all been delivered. Understand that they don’t collect the parcels but any customer service is just none existent. Absolutely DISGUSTING completely avoid and go to the courier direct as P2G are impossible to contact! And if you are lucky to speak to someone, they show no sympathy at all and basically just pass the book to the courier team even though the service is purchased via them. AVOID, AVOID,AVOID. I know I will be going forward. I have used these for around 2 years now with nothing but constant problems.”

Helpful Report

Posted 2 years ago

“Awful service, they lost my parcel then refused to reimburse me for the lost goods. They try to force you to take insurance, but the law is clear on paying for goods and services and what customers are entitled to for their money. I will be reporting them to the Postal Redress Service who are certified by Ofcom and I urge everyone else who has a poor experience to do the same. If you need any help doing this please reach out and I can assist you.”

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Posted 2 years ago

“If you have a valuable or expensive parcel, do not use Parcel2Go. They try to force their overpriced cover on you and then, in my case, when Hermes "lost" it, they refused to pay me more than £20 in compensation on a guitar worth £350.”

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Posted 2 years ago

“Awful, just the worst experience ever. Lost 10 cartons of stock we were sent to an Amazon fulfilment centre in France. For 3 months Parcel2Go and DPD failed to find the items despite having tracking numbers. Claimed they were delivered, then said thy couldn't do it, then made out they had been returned, clueless! After many months of contesting in chat, and via email, they eventually offered a pitiful refund. Made it so difficult to get a refund despite knowing these items were missing on their watch. Don't waste your time booking with them. Unreliable, dishonest and awkward.”

Helpful Report

Posted 2 years ago

“They loose packages, can not find main street addresses. Tell you they have rebooted it then it isn't collected. Then to add insult to injury your guarantee on time is delivery is never delivered and you fully insured claim( with parcels2go insurance) is always "lacking information" and ends up being filed away as sorted... It it a massive scam. But until a big player rattles parcels2go's cage, they won't care as what chance has a single small business like myself have, against a corrupt and lying ,fraudulent company . It doesnt.. social media watch out. This is the last time I use parcels2go. Rubbish”

Helpful Report

Posted 2 years ago

“I feel that most of the 1-star reviews are from people who don't understand that Parcel2Go are literally just an intermediary between you and various couriers. So if there is a problem with your parcel delivery, it is the courier at fault and not (in 99% of cases) Parcel2Go. All Parcel2Go do is facilitate getting you a decent deal. They are not the ones responsible for actually delivering the parcels. Although I am switching to be directly with UPS for my e-commerce business, Parcel2Go have been great throughout that time. Their customer service live chat team are actually pretty good and they DO help where they can. The only reason I give a 4 star is just because their tracking for the senders and customers is not great at all, and it can be quite tricky to acquire the courier's direct tracking numbers. You can normally get this through their Live Chat, but it is a bit inconvenient.”

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Posted 2 years ago

“Just wanted to say that I had to deal with Parcel2Go and they are absolutely horrible when it comes the customer service. My parcels sent via their booking keep disappearing, they tracking system has no real-time updates, and the help desk is not helping at all. Waste of time and definitely not recommended.”

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Posted 2 years ago

“They say they delivered parcel when it’s still sitting in customs.then the recipient of parcel has to make a trip to collect parcel. You pay money for a service then when you try to contact them they do not reply to email.”

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Posted 2 years ago

“Took Parcelforce package to Post Office on 30th December 21, watched them scan it. No tracking until 10th Jan even now its minimal & package is delayed. I contacted complaints team and customer services who were going to look into and come back to me, well its been 7 days since this and they just do not respond. That is just totally unacceptable. Also when you do a live chat, they will talk to many people at the same time, so leaving you hanging. It would be better to just hold you in a queue until they can deal with you and your query only. There excuse, is they are busy, well so are many of your customers. So do what is right for us, we are paying for a service. I will never use again, I will go directly to couriers. I have advised all my social media following and those 40k customers of mine to also avoid avoid avoid.”

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Posted 2 years ago

“Allowed me to buy a label but once the parcel was brought to collection point there was said it is too big and can not be accepted. Asked P2G for a refund - they declined without explanation. Will never use them again. Ignorants.”

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Posted 2 years ago

“Rubbish service. Lost or stole my parcel. When issue raised through resolver parcel2go miraculously found parcel and delivered it, however that was a lie according to the recipient who was in all day when it was allegedly delivered. No response from parcel2go after my complains so zero customer service. If you want a reliable parcel delivery service DO NOT use parcel2go. They are a dishonest company who do not give a dam about their customers. Luckily the item sent was not valuable so I will have to just bare this loss and use a more reputable company for all my future deliveries.”

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Posted 2 years ago

“They lost my parcel and it’s impossible to find them to get compensation. They are horrible !”

Helpful Report

Posted 2 years ago

“parcels not delivered to the time i paid for. parcel2go did not issue refund. i have to try and track the parcels myself, when i paid parcel2go, as a broker, to sort out any problems. will not use their service ever again. and customer supervisor on a live chat was the worst 'helpful' of them all. unfortunately. i doubt very much indeed that i will ever get any refund either!! as of today, delivery is still not made.”

Helpful Report

Posted 2 years ago

“They lost a parcel and are making me jump through hoops to get the claim. I thought it was an isolated incident and used them again booking Parcelforce however they have somehow lost a 15kg, 89cm long parcel and when I ask for the complaints procedure they say I cannot complain until the enquiry is dealt with?????? DO NOT USE THIS COMPANY. Pay the extra and go with a reputable company.”

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Posted 2 years ago

“Poor Service, Terrible customer support, Lies Lies & more Lies.”

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Posted 2 years ago

“Rubbish service and impossible to contact them or to cancel the order when they failed to collect an urgent parcel containing Christmas gifts for our grandchildren. I took it to a different parcel company using a different carrier and it has now been delivered, albeit after Christmas due to the days lost by Parcel2go. I've used parcel2go in the past without problem - but never again. Summary: No way to contact them when the promised collection didn't happen. "Hermes were not able to collect...etc" - just lies, we were in all day and they didn't try to collect. No way to cancel and get a refund.”

Helpful Report

Posted 2 years ago

Parcel2Go is rated 1.5 based on 2,194 reviews