Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned a sink and pedestal via this lot and TNT. Both arrived smashed. I won’t get a refund despite having the items insured because, apparently, these types of items are on their ‘prohibited list’! Who knew??? I won’t use them again, nor will I use a service that uses TNT as they are very careless in the way they handle goods”

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Posted 4 years ago

“The worst company ever!”

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Posted 4 years ago

“My parcel to S Korea was not delivered and eventually was returned to me several weeks later, but no explanation whatsoever and no refund of my £23.65. The contract between us was that they would deliver my parcel for the agreed sum of £23.65. Despite opening “an enquiry” a month has now gone past and I have heard nothing. I want my money back.”

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Posted 4 years ago

“Wish I could give minus 5. Worst experience. £ orders, no collection. Chase them around for refund. This compant is a scam. DO NOT I repeat folks DO NOT USE. This is the 1st time I've ever written a bad review. I believe they don't care and show it. Scraping the barrel. Should be on Rip off Britain and Wacthdog, to expose who's behind this scamming unrealiable company.”

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Posted 4 years ago

“There are no words to describe be unnecessary existence of this company they don’t actually exist - they are only there to take your money the service is outrages - next day delivery hasn’t been delivered a week later and not a phone number or a contact in sight! Disgusting!”

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Posted 4 years ago

“This is truly an appalling service. I wonder is this a scam? I booked and paid for a parcel collection/delivery and although I got an initial 'confirmation' online, there was no email confirmation; I could not print labels and my parcel was not collected at all (surprise surprise) Now, 3 days later I am trying to resolve it, no help line, useless help pages and an even more useless 'chat' bot. I have tries to rebook but it doesn't recognize my initial confirmation number I will never use this service again and advise against utilizing this 'service'”

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Posted 4 years ago

“Quite possibly the worst customer I have ever experienced. Went on their help centre webchat wait nearly 2 hours to be told what I already knew from the tracking information 🙄 impossible to chat to a real person. Attempted delivery .... really and told to collect from the post office but no information on which one.... smells funny to me... it will put me off using a company that uses this service for delivery !!!! Using resolve complaints to sort this out, thankfully used PayPal so I know my money is save but I feel sorry for the small business I purchased from Will have to chase these computer generated advisors for their money 😏 shambolic”

Helpful Report

Posted 4 years ago

“Sent 4 parcels from the UK to Australia via Parcel2go on the 23rd of March 2020, it is now the 27th of May 2020! Parcels are still in the UK and Parcel2go response is "Coronavirus" reordered the goods 5 days ago and sent via UPS and guess what the parcels arrived in Australia 5 days later!!! someone is telling porky pies and it ain't me. I reckon this company will go into liquidation soon as it would be impossible for any company to last with such a bad service. Now how can I make 3k cover the lost packages as there is no chance of getting money back even though I had full insurance?”

Helpful Report

Posted 4 years ago

“Sent a parcel on 22nd April still not delivered or found. Reading the reviews this seems to be a common problem. Wish I had bothered to read them before using P2G/Hermes. Suggest you avoid like the pandemic.”

Helpful Report

Posted 4 years ago

“One star is being generous with this dreadfull company,customer services are the worst I have come across,they lose a parcel yet somehow lay the blame on you and consequently refuse to compensate,avoid like someone coughing.”

Helpful Report

Posted 4 years ago

“I was given no tracking number, customer service is abysmal and when I mentioned ta the delivery slot said Monday (they claim it's not due until Wednesday) I was told that's not true.”

Helpful Report

Posted 4 years ago

“Careless with my package, destroyed 2 items in a row beyond repair, won't honour the insurance offered as on the exclusion list, along with nearly anything and everything else you might want to post. Be careful, you can basically only send paper through this company if you want insurance and your parcel to arrive at its destination in 1 piece. Pay extra to use anyone else.”

Helpful Report

Posted 4 years ago

“How can a business operate when 15% of reviewers rate it bad. Think before you use them. Yesterday another email fro P2Go, which confirms the reality of the service against what the marketing info promises. Quotes “We are not always able to reply or chase our customers but we try to do our best” “Parcels in transit go through a lot of checks and they go to different depots, sometimes it could happen that they go missing” BUT, no information on the results of the investigation, and therefore what happened to my parcel. P2Go appear to be happy with their Trustpilot review, however, of the Circa 48,000 who have left a review over 9000 rate them average, poor with 15% saying Bad. If you add this to all the other feedback review sites/platforms it’s hardly something to be proud of. Appreciate some things can go wrong, but the sign of a good company is putting things right and fast, something P2Go fall well short of. So my plea is Can I have the details of the investigation when P2Go lost MY property. Not an unreasonable request Parcel2go have requested Trustpilot remove my review. Payers silencing the service provide because they do not like the truth being shared”

Helpful Report

Posted 4 years ago

“On their live chat now. Once they realised that they have to refund me, they are just keeping me waiting and I am sure they will be waiting for me to give up. DO NOT USE THIS COMPANY, ANYTHING WOULD BE BETTER!"”

Helpful Report

Posted 4 years ago

“Unfortunately cant give zero. Terrible, rude customer service. Promised delivery to the Netherlands was due 3 days ago, the parcel did not even leave the UK. The status of the parcel was never updated, I need to chase this non stop... No luck.”

Helpful Report

Posted 4 years ago

“Failed to collect parcel that was been returned to seller for supplying wrong item. Therefore unable to get refund. This company is a joke. Not able to contact them. Obviously they can't be bothered to provide any sort of service. STAY AWAY!!!”

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Posted 4 years ago

“Had a terrible experience recently with delivery and I am still waiting. Very rude delivery driver with externally unhelpful attitude. Phone received from delivery driver saying he is going "out of his way to deliver" as this wasn't his normal route and that If I don't arrange to meet him at another point about 5 minutes walk, he simply wouldn't deliver the parcel. He simply wouldn't give me the chance to finish my sentence and kept telling me he was "actually doing me a favour". issue was reported to Parcel2Go. They have apologised but I am still waiting...”

Helpful Report

Posted 4 years ago

“Paid for insurance on many deliveries but when I needed to claim the company offered me a pathetic £20 (which I have refused) for damage to a £190 item. The case has now been closed with no compensation paid. I will not use this company again.”

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Posted 4 years ago

“They lost or stole my parcel. It's 🐝 2 months now and they didn't refund making any excuse 😠😠 Avoid!”

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Posted 4 years ago

“Fragile items destroyed twice in a row, paid extra for insurance, but no refund as new prohibited items list includes pretty much everything you can post in the small print. Use someone else.”

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Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews