Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT TRUST THIS COMPANY! Parcel2go is the most annoyed company in the world! I sent my parcel to China and contents are "used coffee powder" on 3rd April and I pay extra for the guarantee no later than 11th April. The courier is DPD. In the morning on the 11th April, I was worried because it is still in Hinckley. I chatted with one of the operator of Parcel2go and the operator said It is on the way to China. The tracking has not updated yet and the operator said I should track the item on Parcel2go website. (yes, I did all the time) And I checked the tracking number again and it says "Parcel reconsigned for onward journey (Return To Consignor)". So I chatted with one of the operator and the operator asked me... 1. what is your name? 2. What bank you used to pay the delivery fee? 3. How much the fee? I answered them all then they will contact the DPD and they will send email to me in 2 working days. I was really annoyed and I asked to my friend in China and she received email from the courier and she is waiting for the parcel. I really could not understand why it will return to me so I contacted to Parcel2go and met very horrible operator named "Johnnise”, “Lissette” today. The operator said "Use d coffee powder" is prohibited. Because it can be edible or drinkable. I said it is "USED coffee powder" and the operator send a link that what kind of items should not carried on any service. Sorry I could not link here. (There is filter on the link so you can select the country and courier that you would like to send your item) I already checked that there is no problem about the item I sent. Even I sent exactly same item with DPD and Parcelforce before. They keep making excuses. One operator said it is delay because of lack of information so asked me for some informations and the another operator said it is because my item is prohibited??? It is because it is food then change the word to coffee??? I checked there are only said on the list coffee roaster, machine are prohibited. I asked who decided to return the parcel to the operator? then they said it is DPD decision. Then I said when you select DPD then coffee is not prohibited. Then said it is our policy. You choose Parcel2go. Uneducated operators. There is nothing to complain when customers are annoyed and think it is not right. I asked also to operators then they said you can leave a comments after completing the chat. What a horrible excuse... How're you going to explain it this time?”

Helpful Report

Posted 6 years ago

“HI I booked a collection and delivery on a next day service, and paid at the end of the booking. When the parcel never arrived I tried to track it using the details parcel2go.com had given me but they informed me that they could not help as they don't know why the collection had not taken place. I asked if they would give me the details of the carrier they had used and they refused. So I then had to go to another carrier UPS and get them to do the same job. When I asked for a refund from parcel2go.com it was like getting blood out of a stone you have to wait for their refund department to review the request and then if you are lucky you might get your money back, to date I have not managed it. I would advise anyone not to deal with parcel2go.com or any other company that does not display a contact telephone number on their website as they will hide behind the anonymity of the web and take your money. Any company that has 52.16% one star reviews has to be the one to AVOID !!!”

Helpful Report

Posted 6 years ago

“Ive sent an item which when I declare is pottery I’m then asked to insure it at an additional cost, when this item arrives at the end destination in broken to pieces even through it was it was heaverly covered with bubble wrap and boxed parcels2go then say pottery isn’t insurance due to its nature so false insurance offered when they have no intention of ever paying out as if you read the list about uninsurables every item known to man is on it not happy.”

Helpful Report

Posted 6 years ago

“Poor My parcel has not been collected on 2 occasions. Useless customer service, i almost think this company is bogus!!”

Helpful Report

Posted 6 years ago

“Waited in for 2 days to get parcel collected. Never turned up. Had to request a refund and go elsewhere. This will probably affect my seller rating on ebay. Thanks Parcel2go you waste of space. Hopefully go out of business soon with service like this!!!”

Helpful Report

Posted 6 years ago

“My item was lost/stolen. It was insured for the extra value too. They refused to pay the compensation. Used some lame excuse that it was listed on their prohibited items list - which it wasn't. Their customer service is soulless and robotic. Avoid at all costs!”

Helpful Report

Posted 6 years ago

“Totally dreadful experience. Did not collect on time. Did not inform me of failure to collect. Changed my express 3 day service to a 5 day service without letting me know. No phone service. Delayed email responses. Do not use them unless you really don't care when and if your parcel gets delivered.”

Helpful Report

Posted 6 years ago

“Paid for next day delivery. They pick up parcel and then delivered it back to myself with no explanation and impossible to speak to them! Won't reply to any messages or give me a refund. They took my money for no service. Complete con! Avoid at all costs, honestly don't think they are a real company.”

Helpful Report

Posted 6 years ago

“never ever again will use parcel2go. I have been told, the parcel has been damaged and they destroyed it. I have bought insurance for this parcel. Parcel2go rejected to pay my loose with reference (luck of customer contact) It’s a joke?”

Helpful Report

Posted 6 years ago

“Paid extra for the 'DELIVERY GUARANTEED' Option (about £14 extra on top of a £150 bill)...It wasn't delivered in time. Went onto the live help chat. Then told that no they would not refund it 'UNTIL THE PARCEL HAS BEEN DELIVERED' When I pointed out that there was no reason to wait for that (Because they had already missed the delivery date they promised) they just said 'This is company policy and you need to wait until its been delivered'. So basically, they are charging this extra fee and then when it comes to customers asking for their refund, they try everything they can to put you off. Will be informing trading standards and leaving reviews on multiple sites to warn people not to pay the extra fee as its a complete rip off and false advertising.”

Helpful Report

Posted 6 years ago

“Yet another missing parcel to add to the list. Can’t get anywhere on their site. Hermes, who collected parcel won’t help. Very disappointed grandchildren no Easter eggs this year from Granny”

Helpful Report

Posted 6 years ago

“Incompetent service, they lost my parcel, I had to manage alone to find it and no refund of delivery whereas I had subscribed to the guarantee! Thieves!!!”

Helpful Report

Posted 6 years ago

“Lost the parcel, no way to contact company at all. Probably OK if you want to lose evidence or something.”

Helpful Report

Posted 6 years ago

“No attempt made to deliver parcel & was told it was lost. After complaining it was returned to me 3 weeks later. So I paid for a parcel to take a tour of the Midlands.”

Helpful Report

Posted 6 years ago

“Never EVER order off this company. I sent a case from the UK to Brazil on 07-02. Today is the 05-04 and the case is yet to arrive. After trying to contact parcel2go about the circumstances of my case, they were unable to provide answers to where my case was, as well as provide any information about how to pay the customs charge. They provided me with 4 incorrect numbers for the Brazilian Sao Paulo customs team, including one which was a US visa company and they claimed this would provide me with the answer to my issues. One Parcel2Go employee was shocked to hear they still shipped to Brazil due to the numerous problems they have had with Brazil in the past. There is no contact number for Parcel2Go, and every email/live chat conversation I had was met with an automated/copy and pasted reply which had no relevance to my issue. I have had to reach out to Brazilian friends to find out how I can sort out this situation as now, the customs team are trying to charge me £500 as import tax, but this amount has been incorrectly charged. Save yourself the torture of ordering off this company. It is super unprofessional, unorganised and an embarrassment of a business.”

Helpful Report

Posted 6 years ago

“5 days in a row the collection didn't turn up, three times I was told 'no reason given' and twice I was told the collection was attempted at 14:42 and 16:13, both times I was sat waiting by the door as the parcel was very important. Contacted various customer service representatives throughout the affair, some were diplomatic and sympathetic if not helpful (Karol, Samantha, Dan) but Bhavika Joshi was appalling... short, rude and refused to offer any recompense or rebooking. From past dealings I also suspect this is a scam regarding valuable items and likely in cahoots with one or two of the cheapest courier options, I'd be suspicious of the ones that have exclusive promotional deals with parcel2stay.”

Helpful Report

Posted 6 years ago

“Paid for same day delivery, was given a 3 hour window for the parcel to be picked up. The courier never came to pick up the parcel, had to ring them and ask when the courier would arrive. Eventually, managed to get a confirmation that the courier would not come to collect the parcel and they would refund what we paid. Obviously, when we paid for the same day delivery it meant it was urgent.. useless”

Helpful Report

Posted 6 years ago

“Never use again, They don't come and pickup on the day it was booked, no manner to let you know they won't be able to pickup the box, Waited all day since the Window for pickup is 8am to 8PM.”

Helpful Report

Posted 6 years ago

“Never use again, They don't come and pickup on the day it was booked, no manner to let you know they won't be able to pickup the box, Waited all day since the Window for pickup is 8am to 8PM.”

Helpful Report

Posted 6 years ago

“I have used these 3 times now and three times they do not deliver on time, the first two was Australia and New Zealand , so gave benefit there and thought posting from Yorkshire to Milton Keynes would be ok, I paid for it to be delivered by 29/03/18. Today is 31/03/18; it’s in depot at Milton Keynes, so spoilt a birthday surprise. Thanks for that, price is good, but if parcels don’t get delivered it’s not worth it really, I will never use them again and I do not recommend.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews